Literally the rudest, nastiest person I have dealt with professionally. I think she must get pleasure out of making tenants lives a misery based on the reviews here.
I think she may be somewhere on the autistic spectrum, but perhaps thats just my way of rationalising how one person can be so incredibly nasty, she may just be naturally rude.
She is impossible to deal with, uniformly rude and actively attempts to try and make life hard for you.
I would say to anyone looking to deal with this estate agent - DO NOT DO IT. Avoid dealing with Vicki Phelan at all costs.
What agent could do to change your mind?
Vicki Phelan is incredibly rude and unhelpful, actively works to make sure you have problems.