0% lettings valuation accuracy
33% lettings fee satisfaction
Nov 21,2013
Nov 21,2013
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I received incredibly poor service from this letting agency.
I made an offer on a rented property, and a price agreed. Stephanie (assuming my a new colleague with zero experience in dealing with anything) took hours to reply to emails and referred everything back to the landlord, as expected. A price had been agreed an all we needed to do was to pay the deposit to secure our property. I advised that we would be looking to pay the deposit, but before we do so we wanted to know if it was refundable if the final lease terms weren't agreed. We wanted to paint a couple of walls, and wanted to make sure that the landlord was happy to do this. Stephanie was unable to tell me if the deposit was refundable (or she was too lazy to reply/didn't know/didn't correctly read my email). She said she would get back to us after the landlord confirmed changes could be made. The very next day, we recorded a call informing us the flat had been taken, as the deposit had been paid by someone else. I was extremely frustrated and emphasises how poor the service was. Stephanie refused to speak to me and carol was dry and rude, short and uncaring. I was passed to John without asking to speak to him (obviously the other colleagues are not competent in their roles). I explained to John that I had agreed to pay the deposit, but wanted to know if it was refundable. Had Stephanie simply replied "yes", this would have been paid. Quite clearly the staff do not care about customer and only want the quickest money through their books. The derive was unbelievably poor and clearly Stephanie has no clue how to do her job professionally. Carol was rude and uncaring and John offered a sever lack I professionalism that you would come to expect from a "family firm". We have highlighted this poor service over all renting agency sites and hope this deters anyone from using such a poorly run company.
I made an offer on a rented property, and a price agreed. Stephanie (assuming my a new colleague with zero experience in dealing with anything) took hours to reply to emails and referred everything back to the landlord, as expected. A price had been agreed an all we needed to do was to pay the deposit to secure our property. I advised that we would be looking to pay the deposit, but before we do so we wanted to know if it was refundable if the final lease terms weren't agreed. We wanted to paint a couple of walls, and wanted to make sure that the landlord was happy to do this. Stephanie was unable to tell me if the deposit was refundable (or she was too lazy to reply/didn't know/didn't correctly read my email). She said she would get back to us after the landlord confirmed changes could be made. The very next day, we recorded a call informing us the flat had been taken, as the deposit had been paid by someone else. I was extremely frustrated and emphasises how poor the service was. Stephanie refused to speak to me and carol was dry and rude, short and uncaring. I was passed to John without asking to speak to him (obviously the other colleagues are not competent in their roles). I explained to John that I had agreed to pay the deposit, but wanted to know if it was refundable. Had Stephanie simply replied "yes", this would have been paid. Quite clearly the staff do not care about customer and only want the quickest money through their books. The derive was unbelievably poor and clearly Stephanie has no clue how to do her job professionally. Carol was rude and uncaring and John offered a sever lack I professionalism that you would come to expect from a "family firm". We have highlighted this poor service over all renting agency sites and hope this deters anyone from using such a poorly run company.
What agent could do to change your mind?
Stephanie is quite clearly a new employee with no experience or knowledge in customer service. Carol appears to be someone who despises being in the office and speaking with customer and her attitude was extremely poor after she realised the flat would not be taken by us. John was cold and dry and unprofessional. He did his firm no justice at all by the manner which he carried out his business.Attached Filesnbsp;
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Latest Reviews
28th Sep 2016
reviewed by 'Gemzchick'
8th Oct 2014
reviewed by 'Amanda'
28th May 2014
reviewed by 'Ruairidh'
3rd Dec 2013
reviewed by 'Lauren'
Opening Hours
Address
John C Boyle
264 Kilmarnock Road
Shawlands,Glasgow
City of Glasgow
G43 2XS
0141 636 5352
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £575 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 9 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- G41
- Glasgow
- G77
- East wood
- Newton Mearns
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 28,2016
Sep 28,2016
2
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Total nightmare. John Boyle entered the property I rented whilst I was out. My neighbour seen him. After confronting him he gave me a month's notice to vacate the property. He kept my deposit, listing all sorts of things I had damaged. I have contacted ...
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Comment on agent fees
‚£199 'Finders fee', plus ‚£625 deposit, all lost.
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Oct 08, 2016
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Hi Gemma,
I've searched our records and I can't find you on our list of tenants.
We have a very strict policy of gaining permission from the tenant before entering a let property.
If you could obtain a written signed statement from your neighbour, I am very happy to investigate.
You said you paid a "finders fee of £199.
What year was this as I don't remember us ever charging as much as that. We stopped charging any fees on 1st October 2013 after we received definitive guidance fr ...
Jun 26,2015
Jun 26,2015
2
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Excellent company, rented two properties over 6 years. All staff very efficient and professional. Any issues dealt with promptly. Can't recommend this company highly enough....
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Oct 08,2014
Oct 08,2014
1
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I am currently a tenant living in a property managed by John C Boyle Letting Agents and I can honestly say that the whole letting process has been excellent.
I viewed the flat I am currently in on a Friday evening and was so impressed ...
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May 28,2014
May 28,2014
0
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We received a very personalised and accomodating service from all at John C Boyle property management. Of the few issues we had as tenants of a property leased through John C Boyle, all were dealt with quickly and thoroughly. It was a pleasure to use ...
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Mar 26,2014
Mar 26,2014
0
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Cannot recommend John C Boyle highly enough! Professional,courteous service at all times. I have rented for many years and this company are by far the best. Properties are of highest standard and reflect the ethos of the company....
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Dec 03,2013
Dec 03,2013
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I have nothing but good things to say about this letting agency, I even recommended them to my sister who is now renting one of their properties!
From the start they have dealt with any queries we've had very swiftly no matter how big or ...
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Nov 21,2013
Nov 21,2013
0
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I received incredibly poor service from this letting agency.
I made an offer on a rented property, and a price agreed. Stephanie (assuming my a new colleague with zero experience in dealing with anything) took hours to reply to emails and referred everything back to ...
read full review
read full review
What agent could do to change your mind?
Stephanie is quite clearly a new employee with no experience or knowledge in customer service. Carol appears to be someone who despises being in the office and speaking with customer and her attitude was extremely poor after she realised the flat would not be taken by us. John was cold and dry and unprofessional. He did his firm no justice at all by the manner which he carried out his business.Attached Filesnbsp;
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Mar 17, 2014
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Hi, I'm John, the owner of John C Boyle.
I'm sorry Omar missed out on this flat but it was immensely popular and, in order to be fair to everyone that takes the time and trouble to go and see any flat we have, we operate a strict policy of "first deposit paid reserves the flat".
The reason for the delay in Omar's case was not so much over the issue about the deposit.
All deposits are fully refundable right up to the point that the new tenant signs the lease.
The issue that caused the d ...
Jul 24,2013
Jul 24,2013
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I have let my flat in the West End of Glasgow through John C. Boyle for a number of years and am now selling the property. From beginning to end the service I have received has been excellent. The flat has been continually tenanted during ...
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Jul 24,2013
Jul 24,2013
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I couldn't be more pleased with the service I have received from John C Boyle thus far, all the more so given its stark contrast with my previous experiences letting with other agents in the city. Great care was taken from the outset to keep ...
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Jan 30,2013
Jan 30,2013
1
people found
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As an owner of a number of properties that I have been let through John C Boyle over the last 18 years, I can thoroughly recommend them to other landlords. The owner and staff have consistently provided an excellent professional but personal service over the years, ...
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Jan 29,2013
Jan 29,2013
1
people found
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I can't think of one bad thing to say about this company!!
I relocated to Scotland and moved into this flat which was exactly as it appeared on the website and was in great condition. John was very pleasant and helpful when I first met ...
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Jan 29, 2013
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Gemma was a delight to do business with.
John Boyle ...
Jan 29,2013
Jan 29,2013
1
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John C Boyle were very accomodating and arranged for me to view a property at 6pm on a Friday night as I coudn't get away from work any other time, I called the following Monday and advised them that I wanted to take the property ...
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Jan 29, 2013
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Jane,
Thank you for taking the time and trouble to write a review. We pride ourselves in providing appts to suit busy working people. ...
Jan 29,2013
Jan 29,2013
1
people found
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this helpful
I am the owner of several properties to let.
John C Boyle has been my letting agent for 2 of these properties for approx 5 years. I chose to go with this agent because of the size of the agency and the length of time it has ...
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Jan 29,2013
Jan 29,2013
1
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I rented a beautiful flat in the Southside through John C Boyle from 2010 until 2012. The staff were extremely helpful and provided an excellent service from day one.
The agency has a very personal, family feel and it was great knowing that when you call up ...
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Jan 29, 2013
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Michelle was a great tenant who took good care of the flat and always informed us of any problems with the flat.
We were delighted to return her deposit in full to her.
Many thanks to her for taking the time to post a review.
John Boyle ...
Dec 29,2012
Dec 29,2012
0
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Absolutely terrible letting agents who charge expensive fees. The moving out process was terrible with their so called independent inventory checkers who in fact have very close ties with the company and are only looking to find the smallest thing to charge large cleaning bills. ...
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What agent could do to change your mind?
An open and fair charges system as their charges are illegal. Paying back deposit on time without independent inventory checkers who are in fact connected with the company.Attached Filesnbsp;
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Jan 29, 2013
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We do not charge any fees to tenants, none, not a penny, since the 1st October 2013. When the Scottish Govt issued new guidelines, we, of course, followed their recommendations. Before 1st October, we charged normal fees that were lower than the average fees charged by other letting agents in Glasgow. (we checked)
The independent inventory clerk we use is an ex-policeman of 31 years experience and he has no ties with our company except that he provides a quality service which we value.
I h ...
Dec 03,2012
Dec 03,2012
0
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Absolutely the worst agent I have ever dealt with. The owner of the business himself seen lost and out of touch and his staff are abysmal. I lived in a property of theirs for several years and on occasion where things did go wrong, getting ...
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What agent could do to change your mind?
NothingAttached Filesnbsp;
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Jan 29, 2013
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I remember David. In fact, it's hard to forget.
I've been a letting agent for 28 years and David stands out as one of the most uncommunicative tenants I ever had to deal with. We have a policy of not going into a property that we are managing without the clear consent of the tenant.
He never responded to our letters or phonecalls or emails or texts.
The flat was left in a very poor condition. We sent in a cleaning squad of six to get it back to a reasonable standard.
We, of course, have ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are members of
LANDLORD ACCREDITATION SCOTLAND
If you are unhappy, please phone me direct on
07973 234910 or the office on 0141 636 5352.
Last updated at 10:43 AM 06/03/2014 by John Boyle
LANDLORD ACCREDITATION SCOTLAND
If you are unhappy, please phone me direct on
07973 234910 or the office on 0141 636 5352.
I'm sorry Omar missed out on this flat but it was immensely popular and, in order to be fair to everyone that takes the time and trouble to go and see any flat we have, we operate a strict policy of "first deposit paid reserves the flat".
The reason for the delay in Omar's case was not so much over the issue about the deposit.
All deposits are fully refundable right up to the point that the new tenant signs the lease.
The issue that caused the delay was that Omar wanted to paint the flat. This is a question I always take to the Landlord and sometimes this causes a small delay. Unfortunately, this was all the delay that was needed for another potential tenant to pay the deposit and reserve the flat for themselves.
I'm sorry that Omar felt that I and my staff was unprofessional. I have been doing this job for thirty years and it is never easy to tell someone they have lost a flat when they have set their heart on it.
Omar clearly thought that the flat was his and it has come as a real shock that he lost out. Stephanie has been with me for 18 months and she is superb on the phone and in her email replies.
Carol has been working with me for 15 years and I trust her implicitly. Her customer care is excellent.
Dear reader, as a test, why don't you phone our office on 0141 636 5352 and see how you are treated? Then you'll be able to judge whether Omar has called this fairly or whether there has been an element of "Sour Grapes" in his judgement of John C Boyle.