Absolutely terrible letting agents who charge expensive fees. The moving out process was terrible with their so called independent inventory checkers who in fact have very close ties with the company and are only looking to find the smallest thing to charge large cleaning bills. They charge so many illegal fees and have to continually write to them to get them back. Getting the deposit back was a nightmare too and it took numerous emails and calls after the 14 days with no apology. Stay away from this so called business.
What agent could do to change your mind?
An open and fair charges system as their charges are illegal. Paying back deposit on time without independent inventory checkers who are in fact connected with the company.