Absolutely the worst agent I have ever dealt with. The owner of the business himself seen lost and out of touch and his staff are abysmal. I lived in a property of theirs for several years and on occasion where things did go wrong, getting the problem fixed turned out to be a total rigmarole to the extent where I had no hot water for 18 months due to boiler problems and lack of assistance. They also forgot that anyone was living there from time to time and from the word go had problems with vermin and pests due to the age of the property and most likely its previous condition and failure to protect the flat properly before anyone moves in.
Moving out was difficult too, doing everything to keep the deposit.
What agent could do to change your mind?