Ealing Broadway, London, W5
4.8/5, 359 reviews
93% recommended
89% sales valuation accuracy
95% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction
Estate Agents in Ealing | Colin Bibra | vcolinbibra.com

“We have used Colin Bibra for many years now t......”

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Aug 31,2021
Minithumbup
Simon
Sabina
By: 'Nigel'
Aug 31,2021
0 people found
this helpful
We have used Colin Bibra for many years now to let our portfolio of flats. They are are always very professional and helpful. More recently we have been dealing with Simon who has continued to give us good service and keeps us updated regularly and gives good advice.
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Opening Hours
Address

Colin Bibra
44 The Mall
London
Greater London
W5 3TJ
02085670077

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 95% £280,000 £570,000
Lettings 98% 97% £800 £4,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
62 6 211 12 18 1 4 0 40 5
Areas covered
  • W13
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA ARMA NALS DPS TDS
Latest Properties

“Irresponsible, unprofessional people who do n......”

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Dec 22,2023
Minithumbdown
Sabina
By: 'Lilly'
Dec 22,2023
0 people found
this helpful
Irresponsible, unprofessional people who do not care about anything but money! As soon as the contract is signed, they disappear, not even replying to emails or complaints....
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“A quick, easy and stress free experience with Simon Bhatti…...”

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Jul 27,2023
Minithumbup
Simon
By: 'Adhuresa'
Jul 27,2023
0 people found
this helpful
My experience was quick, easy and stress free with Simon Bhatti. His delivery was great, quick communication and was happy to help me. I found many other places and people to not be so helpful, so I was impressed with Simon’s work ethic and ...
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“Very nice, helpful and professional would déf......”

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Jul 24,2023
Minithumbup
Simon
By: 'Nahla R'
Jul 24,2023
0 people found
this helpful
Very nice, helpful and professional would défi recommend his services...
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“Great!...”

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Jul 22,2023
Minithumbup
Simon
By: 'Charlotte'
Jul 22,2023
0 people found
this helpful
Very helpful, alway there if we need to ask a question! Would highly recommend!...
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“Simon Bhatti - help, quick and stress free....”

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Jul 22,2023
Minithumbup
Simon
By: 'GR'
Jul 22,2023
0 people found
this helpful
Simon Bhatti was helpful, quick turnaround and overall positive experience. The process was stress free....
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“This review is for Leilani Drummey and not co......”

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Jul 12,2023
Minithumbup
Leilani
By: 'Omar'
Jul 12,2023
0 people found
this helpful
This review is for Leilani Drummey and not colin bibra as she's the reason I am still with the agency. A truly amazing helpful and conscientious person that is wonderful to deal with, follows up diligently and takes care of issues promptly. A joy to ...
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“Leilani Drummey helpful in all aspects of pro......”

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Jun 23,2023
Minithumbup
Leilani
By: 'Zahid Khan'
Jun 23,2023
0 people found
this helpful
Leilani Drummey helpful in all aspects of property management and prompt response from her side on the issue normally raised....
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“Kind and helpful staff who respond in a timel......”

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Jun 06,2023
Minithumbup
Leilani
By: 'Judy Sharifi'
Jun 06,2023
0 people found
this helpful
Kind and helpful staff who respond in a timely manner. I have found Leilani to be really the most helpful in branch....
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“I was really pleased with how quickly and pro......”

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May 30,2023
Minithumbup
Shweta
By: 'F.Patel'
May 30,2023
0 people found
this helpful
I was really pleased with how quickly and professionally, the staff at Colin Bibra turned around my rental application. I had one week to vacate my previous flat, and find a new one; it was handled efficiently, despite there being a bank holiday weekend. They ...
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“I had a great experience while using their se......”

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May 19,2023
Minithumbup
Simon
By: 'Albert Vilceanu'
May 19,2023
0 people found
this helpful
I had a great experience while using their services, Simon was amazing and he supported us throughout the process and actively keeping us updated even out of office hours. Strongly recommend!...
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“Colin Bibra has been managing my property for......”

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Apr 28,2023
Minithumbup
By: 'Teresa'
Apr 28,2023
0 people found
this helpful
Colin Bibra has been managing my property for a number of years and I am happy with their service. Recently my property was in need of some renovation/redecoration works. Ben has been advising, looking for the best options; organizing and overseeing all the work, ...
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“Simply the best...”

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Apr 22,2023
Minithumbup
Simon
By: 'Matt'
Apr 22,2023
0 people found
this helpful
There is not enough words to describe how professional Simon Bhatti is! After dealing with many different agents over years of renting I can only say Simon is the best I ever met. Always helpful even after work sorting out problems in no time. Leaving ...
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“Great service and excellent communication thr......”

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Apr 13,2023
Minithumbup
Simon
By: 'Jack'
Apr 13,2023
0 people found
this helpful
Great service and excellent communication throughout the whole purchase process. I Would highly recommend using Simon Bhatti again for another purchase....
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“Outstanding Service...”

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Apr 05,2023
Minithumbup
Leilani
By: 'Fab'
Apr 05,2023
0 people found
this helpful
Leilani was so incredibly helpful. She aided me through every part of my enquiry and explained everything that was complex step-by-step. She is a true asset to Colin Bibra, taking a kind and professional approach in everything she does. It has been a pleasure. Thank ...
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“I have received great service from Colin Biba......”

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Apr 05,2023
Minithumbup
Portia
Leilani
By: 'Jacek'
Apr 05,2023
0 people found
this helpful
I have received great service from Colin Bibara Portia and Leilani have been always helepfull, very understanig. Yes I will recoment Colin Bibra...
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“We have been renting our property with Colin ......”

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Apr 03,2023
Minithumbup
Leilani
By: 'Steven'
Apr 03,2023
0 people found
this helpful
We have been renting our property with Colin Bibra for a number of years and always been happy with the service. Most recently our property has been managed by Leilani who we have found to provide an excellent service. Leilani is always fast to reply ...
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“Highly recommend...”

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Mar 30,2023
Minithumbup
Simon
By: 'Mark J'
Mar 30,2023
0 people found
this helpful
I have let my property through Colin a Bibra for a number of years and would not go anywhere else. They always give honest advice. Recently Simon has been particularly helpful in sorting out various issues and finding good tenants. Highly recommended. ....
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“Excellent service in sorting the painful lice......”

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Mar 30,2023
Minithumbup
Leilani
By: 'Richard'
Mar 30,2023
0 people found
this helpful
Excellent service in sorting the painful licence applications, for 3 properties, now required by Ealing council. Thanks for helping Leilani....
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“Portia and Leilani have always been very help......”

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Mar 30,2023
Minithumbup
Portia
Leilani
By: 'Stef'
Mar 30,2023
0 people found
this helpful
Portia and Leilani have always been very helpful in solving the issues inevitably arising when you live in the same place for a while. Would definitely recommend...
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“Portia Jones helped us with the tenancy renew......”

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Mar 30,2023
Minithumbup
Portia
By: 'Anitha'
Mar 30,2023
0 people found
this helpful
Portia Jones helped us with the tenancy renewal and really supportive throughout the process. She is helpful and always responds quickly. Thank You !...
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“I cannot praise Simon more.Second time he is ......”

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Mar 29,2023
Minithumbup
Simon
By: 'Emma'
Mar 29,2023
0 people found
this helpful
I cannot praise Simon more.Second time he is helping me and mum renting a flat .He went above and beyond and like always he found the best for our budget and requests.Is hard to find a agent like Simon in London.He really ...
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“Excellent service...”

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Mar 25,2023
Minithumbup
Simon
By: 'JOHN'
Mar 25,2023
0 people found
this helpful
We have received excellent service from Simon Bhatti in the sale of our Ealing flat. We admire not only his professional skills but also his ability to be concise, even on complicated matters. This has been particulary valuable to us, having no experience of selling ...
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“I had a fantastic experience with Colin Bibra......”

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Mar 24,2023
Minithumbup
Simon
Shweta
By: 'Rudy'
Mar 24,2023
0 people found
this helpful
I had a fantastic experience with Colin Bibra, and I highly recommend their services to anyone looking for a new home. The staff members were all incredibly helpful in finding me the perfect apartment. They were professional, friendly, and always available to answer my questions ...
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“Service provided second to none!!!...”

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Mar 24,2023
Minithumbup
Simon
By: 'Ashaa'
Mar 24,2023
0 people found
this helpful
Was referred to Colin Bibra by my husband and sister-in-law who both let their properties through them. It's great to receive a personal service in this day and age, and not just be another client on the pile. Simon was dealing with my case and ...
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“Simon was excellent....”

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Mar 21,2023
Minithumbup
Simon
By: 'Keki'
Mar 21,2023
0 people found
this helpful
Simon took over the sale of my property. He was always on the ball and superb at communicating. He even called me to sort out issues on his day off. His advice and guidance was invaluable and without that my sale could have fallen through. ...
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“Very helpful and dedicated...”

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Mar 16,2023
Minithumbup
Portia
By: 'Paola'
Mar 16,2023
0 people found
this helpful
Portia has been very helpful and it was a pleasure to meet her. She liaised with our landlord for painting works and contract renewal and both parties are happy with the new agreement. I recommend her....
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“Thanks Portia for the great service on our la......”

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Mar 14,2023
Minithumbup
Portia
By: 'Oliver Terry'
Mar 14,2023
0 people found
this helpful
Thanks Portia for the great service on our latest rental agreement! Look forward to working with you! All the best Oliver Terry...
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“Simon was brilliant! After a year of viewing ......”

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Mar 12,2023
Minithumbup
Simon
By: 'Penny'
Mar 12,2023
0 people found
this helpful
Simon was brilliant! After a year of viewing flats I’d almost given up! Arranged a viewing with Simon and everything was so straight forward. I had a couple of teething issues later on with receiving the documentation so I called Simon and he arranged ...
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“Simon at Colin Bibra has provided an excellen......”

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Mar 02,2023
Minithumbup
Simon
By: 'Richard'
Mar 02,2023
0 people found
this helpful
Simon at Colin Bibra has provided an excellent and professional service. He has always provided good advice, kept me up to date on developments in my flat sale. He even found me another potential buyer within an hour of someone pulling out of a sale!...
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“Leilani provided superb customer service. Alw......”

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Feb 23,2023
Minithumbup
Leilani
By: 'JC'
Feb 23,2023
0 people found
this helpful
Leilani provided superb customer service. Always kept me updated, quick with queries and dealt with my selective licence application quickly....
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Staff picture Jeremy
(15)
No image available Leilani
No image available Portia
Staff picture John
(3)
No image available Shweta
(2)

Landlord Fees

LANDLORD FEES SCHEDULE
ADDITIONAL FEES AND CHARGES

LETTINGS INSTRUCTION FEES (see T&C's for service details)
Let Only: 12% (Inc. VAT) of yearly rental income upfront
Let Only Renew: 6% (Inc. VAT) of yearly rental income upfront
Let + Rent Collect: 13.2% (Inc. VAT) of monthly rental Income
Let + Manage: 18% (Inc. VAT) of monthly rental Income
Premium Manage: 21.60%(Inc. VAT) of monthly rental Income

SALES INSTRUCTION FEES (see T&C's for service details)
1.8% (Inc. VAT) of total sale price (sole agents)
2.4% (Inc. VAT) of total sale price (joint agents)
3.0% (Inc. VAT) of total sale price (multiple agents)

PRE-TENANCY FEES (ALL SERVICE LEVELS)
Arranging and facilitating statutory compliance if not provided on instruction or undertaken by the landlord:
• Energy Performance Certificate (EPC): £90 (Inc. VAT) per tenancy
• Gas Safety Certificate (GSR): £111 (Inc. VAT) per tenancy
• Electrical Installation Condition Report (EICR): £180 (Inc. VAT) per tenancy
• Portable Appliance Testing (PAT): £54 (Inc. VAT) per tenancy
• Legionella Risk Assessment: £54 (Inc. VAT) per tenancy
• Installing Smoke alarms and Carbon Monoxide: £80 (Inc. VAT) per tenancy
• Handling local authority licensing application: £150 Inc. VAT) per tenancy

START OF TENANCY FEES
Referencing fees: £21.60 (Inc. VAT) per applicant and guarantor (if required). Referencing for each applicant to assess affordability)
Drawing up tenancy Agreement: £160.00 (Inc. VAT) per applicant. Agreement will be uploaded for signing via DocuSign.
Deposit Registration Fees (where collected): £90 (Inc. VAT) per tenancy. Register landlord and tenant details and protect the security deposit with a Government-authorized Scheme. Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of the tenancy start date.
Inventory in fee: £151.80 (Inc. VAT) per tenancy.
Professional Inventory company to attend the property to undertake a Schedule of Condition to be compared against inventory when tenants leave

DURING TENANCY FEES
Additional Property Visits: £90 (Inc. VAT) per visit.
Should the landlord request property visits in addition to those within their existing Terms of Business, this covers the costs of attending the property.
Renewal Fees: £160 (Inc. VAT) per tenancy.
Contract negotiation, amending and updating terms and arranging for the signing of a further tenancy agreement.

END OF TENANCY FEES
Check-out Inventory: £151.80 (Inc. VAT) per tenancy.
Professional Inventory company to attend the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit.
Fees for the service of Legal Notices (Section 8 or Section 21): £180 (Inc. VAT) per Notice.

Client Money Protection (CMP): Propertymark
Redress scheme: The Property Ombudsman

Please ask a member of staff if you have any questions about our Fees

Tenant Fees

Fee information
New assured shorthold tenancies (ASTs) tenant fees

Holding Deposit: One week’s rent.

Security Deposit: Five weeks’ rent.(This covers damages or defaults on the part of the tenant during the tenancy)

Unpaid Rent: Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s): Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract: £50 (Inc. VAT) per agreed variation. (To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents)

Change of Sharer: £50 (Inc. VAT) per replacement tenant or any reasonable costs incurred if higher. (To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination: Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Client Money Protection (cmp): Propertymark
Redress scheme: The Property Ombudsman

You can find out more details on the agent’s website or by contacting the agent directly.
Last updated at 20/09/2019, 12:58 PM by john bishop
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Colin Bibra Estate Agents Limited – Complaints Handling Procedure

Our complaints policy

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please let us know the details in writing, either by letter or email.

What will happen next?

1. We will acknowledge receipt of your complaint by letter or email within three working days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to the manager of the relevant department (sales, lettings, property management or estate management), who will review the matter and speak to the member/members of staff involved.

3. Within fifteen working days of your complaint being sent, we will send you a detailed written reply to your complaint, including suggestions for resolving the matter.

4. If you do not feel your complaint has been resolved, we will then invite you to a meeting during working hours to discuss and resolve your complaint. The meeting will take place within fifteen working days of us becoming aware of your dissatisfaction, subject to your availability.

5. Within five working days of the meeting, we will write to you to confirm what took place and any solutions we have agreed with you.

6. If you do not want a meeting or it is not possible, we will arrange for a director of the company to review the decision.

7. We will write to you within 10 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) then you can take the matter up with The Property Ombudsman: (or your chosen approved scheme) without charge”. You can contact The Property Ombudsman by:

Post: Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Telephone: 01722 333306
Email: [email protected]
Website: https://www.tpos.co.uk/
Last updated at 11:58 AM 20/09/2019 by john bishop

Awards won by Colin Bibra, London W5 3TJ



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Colin Bibra

Branch - Ealing Broadway, London, W5