Ealing Broadway, London, W5
4.8/5, 359 reviews
93% recommended
89% sales valuation accuracy
95% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

On the 14th November 1988, Colin Bibra Estate Agents opened its first office at 34 The Mall, Ealing, W5; this was our management office until September 2012, when it moved to 204 Northfield Avenue, Ealing, W13. A second office was opened at 44 The Mall in 1990 and remains there to this day.Initially dealing exclusively ... show more On the 14th November 1988, Colin Bibra Estate Agents opened its first office at 34 The Mall, Ealing, W5; this was our management office until September 2012, when it moved to 204 Northfield Avenue, Ealing, W13. A second office was opened at 44 The Mall in 1990 and remains there to this day.

Initially dealing exclusively with sales, Colin started to incorporate lettings and property management into the business.

We currently manage hundreds of individual local properties for clients, as well as a large number of residential estates and developments in the Ealing area.

As one of the oldest independent Estate Agents in the Ealing area, Colin Bibra’s pride themselves on their in-depth local knowledge, and the proficient and personal service offered to all their clients.

Not content to stand still, we continually analyse trends in the property market and pride ourselves in the innovation and use of the latest technology in our management and sales offices.
Estate Agents in Ealing | Colin Bibra | vcolinbibra.com

Opening Hours
Address

Colin Bibra
44 The Mall
London
Greater London
W5 3TJ
02085670077

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 95% £280,000 £570,000
Lettings 98% 97% £800 £4,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
62 6 211 12 18 1 4 0 40 5
Areas covered
  • W13
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA ARMA NALS DPS TDS
Latest Properties

“I live overseas Dalvir has always gone above ......”

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Aug 24,2021
Minithumbup
By: 'Susanne'
Aug 24,2021
1 people found
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I live overseas Dalvir has always gone above and beyond highly recommended property management always in the loop Thank you....
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“Would definitely recommend...”

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Aug 24,2021
Minithumbup
Simon
Sabina
By: 'Olga'
Aug 24,2021
1 people found
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Would definitely recommend this agent, very efficient and professional in their work, friendly and affordable. Would definitely recommend and will definitely use again in the future....
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“Very professional service, the best agent's ......”

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Aug 24,2021
Minithumbup
Sabina
Simon
By: 'Jack'
Aug 24,2021
1 people found
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Very professional service, the best agent's in Ealing Always happy to deal with Sabina or Simon, Yes I will recommend...
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“Excellent customer service through helping me......”

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Aug 24,2021
Minithumbup
Simon
Sabina
By: 'Roberta'
Aug 24,2021
1 people found
this helpful
Excellent customer service through helping me and my dad with any queries. Good team of hard workers who all round make the company as efficient as possible !...
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“Great service from Simon Bhatti and team…...”

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Aug 24,2021
Minithumbdown
Simon
By: 'Amit'
Aug 24,2021
1 people found
this helpful
Great service from Simon Bhatti and team. Very transparent with any property maintenance costs and making sure payments are received on time. Keep up the good work....
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“Great services...”

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Aug 23,2021
Minithumbup
Simon
Sabina
By: 'Rihtik Sohal'
Aug 23,2021
1 people found
this helpful
Great services. Would highly recommend to anyone looking for a estate agent. I recommend them due to them being a very fast and efficient company which means life very easy....
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“Best in the business...”

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Aug 23,2021
Minithumbdown
Simon
By: 'Rubina Zeb'
Aug 23,2021
1 people found
this helpful
Simon was very helpful and help my family find the our home. He is the best the business and very professional. We are so grateful for support and help to find our first buy home. I definitely recommend to my friend and family to see ...
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“I have received honest and helpful service fr......”

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Aug 23,2021
Minithumbup
Simon
Sabina
By: 'Leilani Drummey'
Aug 23,2021
2 people found
this helpful
I have received honest and helpful service from both Simon and Sabina at Colin Bibra. With their efficient and professional responses to my enquiries I doubt there is a better management agency who could solve any issues/disputes I have ever raised as quickly as ...
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“Brilliant company!so helpful. Best agent I fo......”

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Aug 23,2021
Minithumbup
By: 'Saoirse'
Aug 23,2021
1 people found
this helpful
Brilliant company!so helpful. Best agent I found was looking for a good agent for countless months and these were the best!...
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“I have dealt with Colin Bibra for over 20 years...”

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Aug 23,2021
Minithumbup
Michael
By: 'Mick'
Aug 23,2021
1 people found
this helpful
I have dealt with Colin Bibra for over 20 years.. I consider them to be the best block management company in west London as shown by the number of blocks they manage. Michael and the team are first class and a pleasure to work with....
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“Changed my agent to Colin Bibra after a hit a......”

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Aug 20,2021
Minithumbup
Jeremy
By: 'Michele'
Aug 20,2021
1 people found
this helpful
Changed my agent to Colin Bibra after a hit and miss experience with a local agent. Jeremy followed my instructions and was always courteous and professional. Highly recommend Colin Bibra and Jeremy....
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“We sold our flat in London Ealing through Col......”

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Aug 16,2021
Minithumbdown
Jeremy
By: 'flaviano'
Aug 16,2021
1 people found
this helpful
We sold our flat in London Ealing through Colin Bibra. We mainly dealt with Mr Askwith, a knowledgeable and professional estate agent always available for clarifications and suggestions. He really helped us wade throughout the long and tedious sale procedures. Al in all Colin Bibra ...
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“A rare find - a good estate agent...”

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Aug 16,2021
Minithumbup
Jeremy
By: 'MC'
Aug 16,2021
1 people found
this helpful
If you are looking for a genuine customer focused, hassle free, decently priced agency to manage your property (selling or renting) in the Ealing area - I highly recommend Colin Bibra. I have tried other agents initially but since finding Colin Bibra's I have always ...
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“Great agent to use, they were very fast, supe......”

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Aug 05,2021
Minithumbup
Simon
By: 'Simon Bhatti'
Aug 05,2021
1 people found
this helpful
Great agent to use, they were very fast, super efficient, accommodating, affordable and very helpful, highly recommend and definitely use again...
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“From start to finish, Colin Bibra are absolut......”

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Jul 30,2021
Minithumbdown
By: 'Unhappy tenant'
Jul 30,2021
1 people found
this helpful
From start to finish, Colin Bibra are absolutely incompetent, the property wasn't cleaned and we even had to sort out clearing of the garage as it was full of old furniture! That was once they found out which garage it was. Slow response to emails ...
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“Simon made our renting process really stress ......”

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Jul 12,2021
Minithumbup
Simon
By: 'Olivia'
Jul 12,2021
0 people found
this helpful
Simon made our renting process really stress free and simple. Everyone at Colin Bibra was really friendly and efficient in setting up our tenancy. Would definitely recommend their services if you’re looking to rent. Thanks very much....
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“Great service with helpful staff...”

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Jul 07,2021
Minithumbup
Simon
By: 'Owen'
Jul 07,2021
0 people found
this helpful
Great service with helpful staff and prompt response time, every step was clearly defined and all problems or issues were sorted out quickly. Would definitely recommend...
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“Colin Bibra do the best they can given the nu......”

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Jul 05,2021
Minithumbdown
By: 'DM'
Jul 05,2021
0 people found
this helpful
Colin Bibra do the best they can given the number of properties they have to manage. They are flexible, for example when I have had to meet them at the property and are responsive in e-mail exchanges. I believe greater involvement of the directors would ...
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“Great service at colin bibra.the staff are pl......”

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Jul 04,2021
Minithumbup
Simon
By: 'Bouthaina zaiter'
Jul 04,2021
0 people found
this helpful
Great service at colin bibra.the staff are pleasant and honest to deal with . Simon Bhatti is just one of the friendly staff there, who is always on point and always helps us with any problem that We have....
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“It was a pleasure to work with Colin Bibra. T......”

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Jul 01,2021
Minithumbup
Simon
By: 'Serene'
Jul 01,2021
0 people found
this helpful
It was a pleasure to work with Colin Bibra. They are professional, friendly and have made assisted me greatly in my search for renting a property. Simon Bhatti has been great in helping me, and guiding me through renting & they really have great service & properties ...
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“The team who has worked with me for the 12 ye......”

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Jun 15,2021
Minithumbup
By: 'Regina'
Jun 15,2021
0 people found
this helpful
The team who has worked with me for the 12 years i have been in the property have been very helpful. In the last 3 years, Nabeel has been handling the account and has been very helpful and professional....
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“Great service...”

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May 15,2021
Minithumbup
Simon
By: 'Mia'
May 15,2021
0 people found
this helpful
Fast process of tenancy. Always available to help and resolve any issues. Handy man is extremely nice and polite too....
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“I'm extremely happy with the Service from Col......”

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May 05,2021
Minithumbup
Simon
By: 'JJ'
May 05,2021
0 people found
this helpful
I'm extremely happy with the Service from Colin Bibra. Simon Bhattia has been great to deal with, always courteous and easy to get hold of. He found new tenants quickly. I thoroughly recommend using this agency....
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“Great service...”

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May 03,2021
Minithumbup
By: 'Tariq'
May 03,2021
0 people found
this helpful
It is very easy to communicate with Nabeel and Dalvir, they are polite and provide a great service. They always work efficiently, which makes it easier to communicate with them, and manage the flooring replacements in the properties Colin Bibra manages....
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“Brilliant service...”

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May 02,2021
Minithumbup
By: 'Aaron'
May 02,2021
0 people found
this helpful
I am not one to usually post reviews but I am very impressed with the level of service provided. Nabeel in particular has been very patient, professional and overall a great help to me throughout. Highly recommend....
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“Great service. Nabeel and Dalvir are a good t......”

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May 01,2021
Minithumbup
By: 'Rezwan Chaudhary'
May 01,2021
0 people found
this helpful
Great service. Nabeel and Dalvir are a good team, always found them very helpful in dealing with issues. And the kept us updated with any issues....
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“Prompt responses when required or urgent, exc......”

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May 01,2021
Minithumbup
By: 'Aman'
May 01,2021
0 people found
this helpful
Prompt responses when required or urgent, excellent customer services and always a pleasure to deal with. 10/10 would recommend. Very happy Tennant...
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“Nabbel was very friendly and helped me sort o......”

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Apr 30,2021
Minithumbup
By: 'Vijay'
Apr 30,2021
0 people found
this helpful
Nabbel was very friendly and helped me sort out the problem I had with the property. I locked myself out with my cat and I could not leave but he was on hand to get the spare keys to let me in....
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“I dealt with a very polite young man named Na......”

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Apr 30,2021
Minithumbup
By: 'Sania'
Apr 30,2021
0 people found
this helpful
I dealt with a very polite young man named Nabeel, he was extremely efficient, polite and helpful with my queries and requests....
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“Nabeel was very helpful when it came to check......”

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Apr 30,2021
Minithumbup
By: 'Irrum'
Apr 30,2021
0 people found
this helpful
Nabeel was very helpful when it came to checking out my property. Helped me with every step and my deposit return was a quick and smooth process. Thank you Nabeel!...
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Landlord Fees

LANDLORD FEES SCHEDULE
ADDITIONAL FEES AND CHARGES

LETTINGS INSTRUCTION FEES (see T&C's for service details)
Let Only: 12% (Inc. VAT) of yearly rental income upfront
Let Only Renew: 6% (Inc. VAT) of yearly rental income upfront
Let + Rent Collect: 13.2% (Inc. VAT) of monthly rental Income
Let + Manage: 18% (Inc. VAT) of monthly rental Income
Premium Manage: 21.60%(Inc. VAT) of monthly rental Income

SALES INSTRUCTION FEES (see T&C's for service details)
1.8% (Inc. VAT) of total sale price (sole agents)
2.4% (Inc. VAT) of total sale price (joint agents)
3.0% (Inc. VAT) of total sale price (multiple agents)

PRE-TENANCY FEES (ALL SERVICE LEVELS)
Arranging and facilitating statutory compliance if not provided on instruction or undertaken by the landlord:
• Energy Performance Certificate (EPC): £90 (Inc. VAT) per tenancy
• Gas Safety Certificate (GSR): £111 (Inc. VAT) per tenancy
• Electrical Installation Condition Report (EICR): £180 (Inc. VAT) per tenancy
• Portable Appliance Testing (PAT): £54 (Inc. VAT) per tenancy
• Legionella Risk Assessment: £54 (Inc. VAT) per tenancy
• Installing Smoke alarms and Carbon Monoxide: £80 (Inc. VAT) per tenancy
• Handling local authority licensing application: £150 Inc. VAT) per tenancy

START OF TENANCY FEES
Referencing fees: £21.60 (Inc. VAT) per applicant and guarantor (if required). Referencing for each applicant to assess affordability)
Drawing up tenancy Agreement: £160.00 (Inc. VAT) per applicant. Agreement will be uploaded for signing via DocuSign.
Deposit Registration Fees (where collected): £90 (Inc. VAT) per tenancy. Register landlord and tenant details and protect the security deposit with a Government-authorized Scheme. Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of the tenancy start date.
Inventory in fee: £151.80 (Inc. VAT) per tenancy.
Professional Inventory company to attend the property to undertake a Schedule of Condition to be compared against inventory when tenants leave

DURING TENANCY FEES
Additional Property Visits: £90 (Inc. VAT) per visit.
Should the landlord request property visits in addition to those within their existing Terms of Business, this covers the costs of attending the property.
Renewal Fees: £160 (Inc. VAT) per tenancy.
Contract negotiation, amending and updating terms and arranging for the signing of a further tenancy agreement.

END OF TENANCY FEES
Check-out Inventory: £151.80 (Inc. VAT) per tenancy.
Professional Inventory company to attend the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit.
Fees for the service of Legal Notices (Section 8 or Section 21): £180 (Inc. VAT) per Notice.

Client Money Protection (CMP): Propertymark
Redress scheme: The Property Ombudsman

Please ask a member of staff if you have any questions about our Fees

Tenant Fees

Fee information
New assured shorthold tenancies (ASTs) tenant fees

Holding Deposit: One week’s rent.

Security Deposit: Five weeks’ rent.(This covers damages or defaults on the part of the tenant during the tenancy)

Unpaid Rent: Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s): Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract: £50 (Inc. VAT) per agreed variation. (To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents)

Change of Sharer: £50 (Inc. VAT) per replacement tenant or any reasonable costs incurred if higher. (To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination: Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Client Money Protection (cmp): Propertymark
Redress scheme: The Property Ombudsman

You can find out more details on the agent’s website or by contacting the agent directly.
Last updated at 20/09/2019, 12:58 PM by john bishop
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Colin Bibra Estate Agents Limited – Complaints Handling Procedure

Our complaints policy

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please let us know the details in writing, either by letter or email.

What will happen next?

1. We will acknowledge receipt of your complaint by letter or email within three working days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to the manager of the relevant department (sales, lettings, property management or estate management), who will review the matter and speak to the member/members of staff involved.

3. Within fifteen working days of your complaint being sent, we will send you a detailed written reply to your complaint, including suggestions for resolving the matter.

4. If you do not feel your complaint has been resolved, we will then invite you to a meeting during working hours to discuss and resolve your complaint. The meeting will take place within fifteen working days of us becoming aware of your dissatisfaction, subject to your availability.

5. Within five working days of the meeting, we will write to you to confirm what took place and any solutions we have agreed with you.

6. If you do not want a meeting or it is not possible, we will arrange for a director of the company to review the decision.

7. We will write to you within 10 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) then you can take the matter up with The Property Ombudsman: (or your chosen approved scheme) without charge”. You can contact The Property Ombudsman by:

Post: Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Telephone: 01722 333306
Email: [email protected]
Website: https://www.tpos.co.uk/
Last updated at 11:58 AM 20/09/2019 by john bishop

Awards won by Colin Bibra, London W5 3TJ



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Colin Bibra

Branch - Ealing Broadway, London, W5