Ealing Broadway, London, W5
4.8/5, 359 reviews
93% recommended
89% sales valuation accuracy
95% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

On the 14th November 1988, Colin Bibra Estate Agents opened its first office at 34 The Mall, Ealing, W5; this was our management office until September 2012, when it moved to 204 Northfield Avenue, Ealing, W13. A second office was opened at 44 The Mall in 1990 and remains there to this day.Initially dealing exclusively ... show more On the 14th November 1988, Colin Bibra Estate Agents opened its first office at 34 The Mall, Ealing, W5; this was our management office until September 2012, when it moved to 204 Northfield Avenue, Ealing, W13. A second office was opened at 44 The Mall in 1990 and remains there to this day.

Initially dealing exclusively with sales, Colin started to incorporate lettings and property management into the business.

We currently manage hundreds of individual local properties for clients, as well as a large number of residential estates and developments in the Ealing area.

As one of the oldest independent Estate Agents in the Ealing area, Colin Bibra’s pride themselves on their in-depth local knowledge, and the proficient and personal service offered to all their clients.

Not content to stand still, we continually analyse trends in the property market and pride ourselves in the innovation and use of the latest technology in our management and sales offices.
Estate Agents in Ealing | Colin Bibra | vcolinbibra.com

Opening Hours
Address

Colin Bibra
44 The Mall
London
Greater London
W5 3TJ
02085670077

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 95% £280,000 £570,000
Lettings 98% 97% £800 £4,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
62 6 211 12 18 1 4 0 40 5
Areas covered
  • W13
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA ARMA NALS DPS TDS
Latest Properties

“Nabeel is an excellent property manager. My v......”

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Jan 16,2021
Minithumbup
By: 'Anek'
Jan 16,2021
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Nabeel is an excellent property manager. My view is based on many interactions I had with him over long period of time. In general, service provided by Colin Bibra has been excellent ever since I have moved to them from another estate agent....
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“I would like to thank Simon for helping me an......”

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Jan 16,2021
Minithumbup
Simon
By: 'Zé Carlos'
Jan 16,2021
0 people found
this helpful
I would like to thank Simon for helping me and my partner to find the perfect home for us, he was extremely helpful throughout the whole process and was always available to help and assist with any questions or issues we had....
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“The dream team!...”

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Jan 13,2021
Minithumbup
By: 'Sabrina'
Jan 13,2021
0 people found
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I had an issue with the dishwasher during the Christmas period. Even if the Colin Bibra was closed during this time, Nabeel actioned my email immediately and Dalvir finalized in very short period of time. In addition, well done for the contractor who has been ...
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“The residential property manager that we had ......”

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Jan 11,2021
Minithumbup
By: 'SC'
Jan 11,2021
0 people found
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The residential property manager that we had during the majority of our tenancy was excellent. Always acknowledging contact and getting back with solutions in good order. Couldn’t have asked for better service from him to be fair....
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“Highly recommend Simon!...”

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Jan 10,2021
Minithumbup
Simon
By: 'Ben'
Jan 10,2021
0 people found
this helpful
We had been searching for a flat to rent in the Ealing area for four weeks. Without doubt Simon had been the best agent we dealt with. From the initial telephone call to not just one, but two visits to the prospective flat. He was ...
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“Honest, Patient, Responsive. Highly recommended...”

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Jan 06,2021
Minithumbup
Simon
By: 'Kristen'
Jan 06,2021
0 people found
this helpful
We worked with Simon and throughout this process, he has been extremely responsive, honest, and helpful. He showed us the property twice within 5 days and has been wonderful helping us with any requests accompanying our offer. He was not pushy or overbearing, which can change ...
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“I would like to pass my gratitude toward your......”

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Dec 07,2020
Minithumbup
By: 'Arvind'
Dec 07,2020
0 people found
this helpful
I would like to pass my gratitude toward your team. Nabeel and Dalvi for the support that they have provided to get to my issue resolved. Especially during closing hours of Friday and Saturday . We appreciate the professional assistance provided by the team....
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“Thank you Dalvir for your support throughout ......”

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Nov 25,2020
Minithumbup
By: 'Mosab'
Nov 25,2020
0 people found
this helpful
Thank you Dalvir for your support throughout the checkout process, and beyond. Special thanks for helping navigate the deposit refund situation with the landlady. Really appreciated. Thank you Gerogia for being super nice and super responsive and helping us settle in the apartment when we ...
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“Boiler issue...”

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Nov 19,2020
Minithumbup
By: 'Gary'
Nov 19,2020
0 people found
this helpful
Recently had a issue with our boiler, discovered it wasnt working on a Friday evening after arriving home from work. After a quick phone call and a few emails I was called back by Nabeel who managed to get an electrician out to me within ...
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“A tenant's point of view...”

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Nov 18,2020
Minithumbup
By: 'Alison'
Nov 18,2020
0 people found
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As a tenant it is reassuring to know that if I ring the agency with an emergency it will be dealt with ASAP. The workmen are considerate and tidy especially in these unusual times...
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By: John Bishop
Nov 18, 2020
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Thank you for your kind words they are very much appreciated John Bishop ...

“Nabeel Khan has been excellent. I had problem......”

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Nov 09,2020
Minithumbdown
By: 'Sofia'
Nov 09,2020
0 people found
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Nabeel Khan has been excellent. I had problems with the boiler which were complicated to sort out. He helped me coordinate contractors and resolve the issue....
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“Jason and Simon helped our house move to be v......”

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Sep 18,2020
Minithumbup
Simon
By: 'Anitha'
Sep 18,2020
0 people found
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Jason and Simon helped our house move to be very smooth. They politely answered all our queries. Their communication was clear...
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“Dalvir Sandhu at Colin Bibra Ealing branch (W......”

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Sep 17,2020
Minithumbup
By: 'BEn'
Sep 17,2020
0 people found
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Dalvir Sandhu at Colin Bibra Ealing branch (W5 3TJ) has been most helpful indeed with my enquiry today, and assisted my client in doing so. Many thanks...
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“I needed a tenant reference to help support a......”

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Sep 16,2020
Minithumbup
By: 'Nathan'
Sep 16,2020
1 people found
this helpful
I needed a tenant reference to help support a mortgage application from them, with me no longer being a tenant i thought this could be an issue, but i spoke to Dalvir Sandhu this morning and i had the reference by lunchtime. Very helpful and ...
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“Simon made our experience of moving home very......”

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Sep 14,2020
Minithumbup
Simon
By: 'Omar'
Sep 14,2020
0 people found
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Simon made our experience of moving home very easy and straight forward. I would highly recommend him and Colin Bibra....
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“I was recommended to Colin Bibra by a friend ......”

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Sep 07,2020
Minithumbup
Simon
By: 'Mark'
Sep 07,2020
0 people found
this helpful
I was recommended to Colin Bibra by a friend and must say that I have not been disappointed. I worked with Simon Bhatti from the company and found him to be most efficient and very professional and helpful. I would strongly recommend Colin Bibra Estate ...
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“simon was very accommodating to our needs and......”

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Sep 07,2020
Minithumbup
Simon
By: 'trixia'
Sep 07,2020
0 people found
this helpful
simon was very accommodating to our needs and requests throughout the process; from finding a suitable flat to moving in. swift and smooth service!...
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“Overall, a good experience. Efficient in maki......”

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Aug 29,2020
Minithumbup
Simon
By: 'Karl'
Aug 29,2020
0 people found
this helpful
Overall, a good experience. Efficient in making relevant changes to the tenancy agreement. Reply to queries relatively prompt. This is the first time using Colin Bibra....
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“Team of Colin Bibra, and especially Nabeel's ......”

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Aug 26,2020
Minithumbup
By: 'Li'
Aug 26,2020
0 people found
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Team of Colin Bibra, and especially Nabeel's professional and always very helpful, and he tried to respond my requests and solve the problems as soon as possibles....
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“Simon Bhatti Not a Colin Bibra rating...”

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Aug 24,2020
Minithumbup
Simon
By: 'Mr.'
Aug 24,2020
0 people found
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Simon worked hard to accomplish this rental given that I reside in Canada and there is a time difference of 5 hours. He often stated after hours and also was working during his day off. It is because of his dedication that I remained with the ...
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“The agent understood that the matter needs to......”

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Aug 19,2020
Minithumbup
By: 'Zahid'
Aug 19,2020
0 people found
this helpful
The agent understood that the matter needs to be addressed urgently as the alarms beeped off while we were away so he went to the property immediately and checked the issue and resolved it and reported back to us promptly...
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“Nabeel is really good in his job and he cares......”

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Aug 17,2020
Minithumbup
By: 'Mohammad'
Aug 17,2020
0 people found
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Nabeel is really good in his job and he cares about tenants issues and he responding very quickly. I was really pleased with his job....
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“Professionally managed with very good turn ar......”

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Aug 11,2020
Minithumbup
By: 'Pritish'
Aug 11,2020
0 people found
this helpful
Professionally managed with very good turn around times Very high on integrity - something that estate agnest these days dont show. Colin bibra has been a class apart. They are transparent and always do the right thing Always responsive - the team takes a balanced ...
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“Responsive. Candid explanation of the issues ......”

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Aug 05,2020
Minithumbup
By: 'Mikhail'
Aug 05,2020
1 people found
this helpful
Responsive. Candid explanation of the issues and preempted by concerns by having done the groundwork. All in all great service....
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“Highly Recommended...”

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Jul 07,2020
Minithumbup
By: 'Olga'
Jul 07,2020
0 people found
this helpful
Denise and the team at Colin Bibra have always been there to assist in a prompt and helpful manner. Highly recommended!...
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“Best known service ever...”

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Jun 23,2020
Minithumbup
By: 'dihan'
Jun 23,2020
0 people found
this helpful
Denise provided very good customer service and is very helpful all the time to deal with all the matters.Her service is first class ....
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“I have been a private tenant for Colin Bibra ......”

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Jun 22,2020
Minithumbup
By: 'Maria'
Jun 22,2020
0 people found
this helpful
I have been a private tenant for Colin Bibra for the last 9 years and Nabeel Khan has been dealing with me and he has been amazing at his work. He is very diligent, professional and helpful. He has always replied very quickly to my queries ...
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“I just want to say big thank you for being ex......”

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Jun 22,2020
Minithumbup
By: 'Arvind'
Jun 22,2020
0 people found
this helpful
I just want to say big thank you for being extremely helpful and quick to respond during our issues. you are always available to discuss and provide solutions which are really appreciated . You managed to get our rack fixed and microwave replaced in no time....
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“Denise Jordan has always been helpful, pleasa......”

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Jun 17,2020
Minithumbup
By: 'Valentina'
Jun 17,2020
0 people found
this helpful
Denise Jordan has always been helpful, pleasant and not only efficient, but is always professional and courteous. When I have had problems to sort out, she has returned calls when she said she would, a skill not everyone achieves these days! Would highly recommend Colin ...
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“Best agency experience I've ever had! Both De......”

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Jun 17,2020
Minithumbup
By: 'Maria'
Jun 17,2020
0 people found
this helpful
Best agency experience I've ever had! Both Denise Jordan & Jason Kyprianou are my go to people for any issues with the property and they're always there to assist!...
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By: Komal Bhagat
Jun 17, 2020
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Simon has been very helpful in finding my father a property, I would recommend him, he is very professional and friendly too. ...
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Landlord Fees

LANDLORD FEES SCHEDULE
ADDITIONAL FEES AND CHARGES

LETTINGS INSTRUCTION FEES (see T&C's for service details)
Let Only: 12% (Inc. VAT) of yearly rental income upfront
Let Only Renew: 6% (Inc. VAT) of yearly rental income upfront
Let + Rent Collect: 13.2% (Inc. VAT) of monthly rental Income
Let + Manage: 18% (Inc. VAT) of monthly rental Income
Premium Manage: 21.60%(Inc. VAT) of monthly rental Income

SALES INSTRUCTION FEES (see T&C's for service details)
1.8% (Inc. VAT) of total sale price (sole agents)
2.4% (Inc. VAT) of total sale price (joint agents)
3.0% (Inc. VAT) of total sale price (multiple agents)

PRE-TENANCY FEES (ALL SERVICE LEVELS)
Arranging and facilitating statutory compliance if not provided on instruction or undertaken by the landlord:
• Energy Performance Certificate (EPC): £90 (Inc. VAT) per tenancy
• Gas Safety Certificate (GSR): £111 (Inc. VAT) per tenancy
• Electrical Installation Condition Report (EICR): £180 (Inc. VAT) per tenancy
• Portable Appliance Testing (PAT): £54 (Inc. VAT) per tenancy
• Legionella Risk Assessment: £54 (Inc. VAT) per tenancy
• Installing Smoke alarms and Carbon Monoxide: £80 (Inc. VAT) per tenancy
• Handling local authority licensing application: £150 Inc. VAT) per tenancy

START OF TENANCY FEES
Referencing fees: £21.60 (Inc. VAT) per applicant and guarantor (if required). Referencing for each applicant to assess affordability)
Drawing up tenancy Agreement: £160.00 (Inc. VAT) per applicant. Agreement will be uploaded for signing via DocuSign.
Deposit Registration Fees (where collected): £90 (Inc. VAT) per tenancy. Register landlord and tenant details and protect the security deposit with a Government-authorized Scheme. Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of the tenancy start date.
Inventory in fee: £151.80 (Inc. VAT) per tenancy.
Professional Inventory company to attend the property to undertake a Schedule of Condition to be compared against inventory when tenants leave

DURING TENANCY FEES
Additional Property Visits: £90 (Inc. VAT) per visit.
Should the landlord request property visits in addition to those within their existing Terms of Business, this covers the costs of attending the property.
Renewal Fees: £160 (Inc. VAT) per tenancy.
Contract negotiation, amending and updating terms and arranging for the signing of a further tenancy agreement.

END OF TENANCY FEES
Check-out Inventory: £151.80 (Inc. VAT) per tenancy.
Professional Inventory company to attend the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit.
Fees for the service of Legal Notices (Section 8 or Section 21): £180 (Inc. VAT) per Notice.

Client Money Protection (CMP): Propertymark
Redress scheme: The Property Ombudsman

Please ask a member of staff if you have any questions about our Fees

Tenant Fees

Fee information
New assured shorthold tenancies (ASTs) tenant fees

Holding Deposit: One week’s rent.

Security Deposit: Five weeks’ rent.(This covers damages or defaults on the part of the tenant during the tenancy)

Unpaid Rent: Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s): Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract: £50 (Inc. VAT) per agreed variation. (To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents)

Change of Sharer: £50 (Inc. VAT) per replacement tenant or any reasonable costs incurred if higher. (To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination: Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Client Money Protection (cmp): Propertymark
Redress scheme: The Property Ombudsman

You can find out more details on the agent’s website or by contacting the agent directly.
Last updated at 20/09/2019, 12:58 PM by john bishop
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Colin Bibra Estate Agents Limited – Complaints Handling Procedure

Our complaints policy

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please let us know the details in writing, either by letter or email.

What will happen next?

1. We will acknowledge receipt of your complaint by letter or email within three working days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to the manager of the relevant department (sales, lettings, property management or estate management), who will review the matter and speak to the member/members of staff involved.

3. Within fifteen working days of your complaint being sent, we will send you a detailed written reply to your complaint, including suggestions for resolving the matter.

4. If you do not feel your complaint has been resolved, we will then invite you to a meeting during working hours to discuss and resolve your complaint. The meeting will take place within fifteen working days of us becoming aware of your dissatisfaction, subject to your availability.

5. Within five working days of the meeting, we will write to you to confirm what took place and any solutions we have agreed with you.

6. If you do not want a meeting or it is not possible, we will arrange for a director of the company to review the decision.

7. We will write to you within 10 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) then you can take the matter up with The Property Ombudsman: (or your chosen approved scheme) without charge”. You can contact The Property Ombudsman by:

Post: Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Telephone: 01722 333306
Email: [email protected]
Website: https://www.tpos.co.uk/
Last updated at 11:58 AM 20/09/2019 by john bishop

Awards won by Colin Bibra, London W5 3TJ



Get in touch with

Colin Bibra

Branch - Ealing Broadway, London, W5