Ealing Broadway, London, W5
4.8/5, 236 reviews
92% recommended
89% sales valuation accuracy
91% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
On the 14th November 1988, Colin Bibra Estate Agents opened its first office at 34 The Mall, Ealing, W5; this was our management office until September 2012, when it moved to 204 Northfield Avenue, Ealing, W13. A second office was opened at 44 The Mall in 1990 and remains there to this day.Initially dealing exclusively ... show more On the 14th November 1988, Colin Bibra Estate Agents opened its first office at 34 The Mall, Ealing, W5; this was our management office until September 2012, when it moved to 204 Northfield Avenue, Ealing, W13. A second office was opened at 44 The Mall in 1990 and remains there to this day.

Initially dealing exclusively with sales, Colin started to incorporate lettings and property management into the business.

We currently manage hundreds of individual local properties for clients, as well as a large number of residential estates and developments in the Ealing area.

As one of the oldest independent Estate Agents in the Ealing area, Colin Bibra’s pride themselves on their in-depth local knowledge, and the proficient and personal service offered to all their clients.

Not content to stand still, we continually analyse trends in the property market and pride ourselves in the innovation and use of the latest technology in our management and sales offices.

Opening Hours
Address

Colin Bibra
44 The Mall
London
Greater London
W5 3TJ
02085670077

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 91% £280,000 £570,000
Lettings 100% 96% £800 £4,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
37 4 137 10 9 1 2 0 33 3
Areas covered
  • W13
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA ARMA NALS DPS TDS
Latest Properties

No Properties

“Amazing service from this agent.Prompt booki......”

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Oct 07,2021
Minithumbup
Simon
Jeremy
By: 'paul'
Oct 07,2021
0 people found
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Amazing service from this agent. Prompt booking to viewing and acceptance it was all within 24 hours.. WOW Great viewing and knowledge from agent Jeremy. With Simon Bhatti arranging everything at a break neck pace. I believe he even went in on his day off to ...
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“We have used Colin Bibra for many years now t......”

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Aug 31,2021
Minithumbup
Simon
Sabina
By: 'Nigel'
Aug 31,2021
0 people found
this helpful
We have used Colin Bibra for many years now to let our portfolio of flats. They are are always very professional and helpful. More recently we have been dealing with Simon who has continued to give us good service and keeps us updated regularly and ...
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“Nabeel is a wonderful property manager and is......”

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Aug 31,2021
Minithumbup
Nabeel
By: 'Irrum'
Aug 31,2021
0 people found
this helpful
Nabeel is a wonderful property manager and is always there to deal with any issues when they occur. Always keep me updated with jobs and when works are complained they are done to a great standard. Thank you Nabeel. Keep up the great work!...
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“Top Property Manager - Dalvir...”

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Aug 31,2021
Minithumbup
By: 'Sreenivas'
Aug 31,2021
0 people found
this helpful
Dalvir is a Top Property manager thru Colin Bibra. We used his services and he was always very knowledgeable, responsive and very understanding. I would recommend his services to everyone looking for a top property manager / estate agent....
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“I have been renting from Collin Bibra. I ne......”

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Aug 31,2021
Minithumbup
Nabeel
By: 'Jack'
Aug 31,2021
0 people found
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I have been renting from Collin Bibra. I need to say it they provide great services Nabeel and Dalvir always have been helpful I will recommend...
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“I have ended up dealing with Simon from Colin......”

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Aug 30,2021
Minithumbup
Simon
By: 'Sneha'
Aug 30,2021
0 people found
this helpful
I have ended up dealing with Simon from Colin Bibra twice in the last two years and he always seems to go out of his way to understand my needs as a tenant and help out. Letting agents are employed by the landlords but only ...
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“This guy is professional. I absolutely recomm......”

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Aug 30,2021
Minithumbup
Simon
By: 'Dr Zahran'
Aug 30,2021
0 people found
this helpful
This guy is professional. I absolutely recommend this agency. Simon thank you very much for your help . Top guy...
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“Just recently moved out of a property in Eali......”

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Aug 30,2021
Minithumbup
Nabeel
By: 'Irrum'
Aug 30,2021
0 people found
this helpful
Just recently moved out of a property in Ealing. The checkout process was very smooth and Nabeel dealt with my deposit very quickly and had it returned back to me. I have had no problems with Nabeel at all and wish him all the success ...
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“Professional individual who is clearly cares ......”

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Aug 30,2021
Minithumbdown
Nabeel
By: 'Jahan'
Aug 30,2021
0 people found
this helpful
Professional individual who is clearly cares about his job. Cannot complain at all. Thank you for all your help Nabeel. Would definitely recommend Colin Bibra....
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“I have been a tenant at Colin Bibra for a few......”

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Aug 30,2021
Minithumbup
Nabeel
By: 'Inaya'
Aug 30,2021
0 people found
this helpful
I have been a tenant at Colin Bibra for a few years now and Nabeel has been the best manager I have come across....
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“I have had nothing but great service when nee......”

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Aug 30,2021
Minithumbup
Nabeel
By: 'Talhat'
Aug 30,2021
0 people found
this helpful
I have had nothing but great service when needed. Any issues with the property has been dealt with efficiently. I would recommend using Colin Bibra agency if your looking to rent....
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“Great service and support ! Thanks for all th......”

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Aug 27,2021
Minithumbup
Nabeel
By: 'Umar'
Aug 27,2021
0 people found
this helpful
Great service and support ! Thanks for all the help and quick turn around. Nabeel was very professional and caring ....
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“Exceptional Service from Nabeel & the rest of the Team....”

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Aug 26,2021
Minithumbup
Nabeel
By: 'Umair'
Aug 26,2021
0 people found
this helpful
I have been highly satisfied with the professional conduct of all staff especially Nabeel in helping manage my properties. Nabeel has an excellent knowledge of the local market and gives the best advice when to hit the market. Highly recommend Nabeel and the rest of ...
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“Big Thank you to Dalvir always knowledgable a......”

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Aug 26,2021
Minithumbup
By: 't'
Aug 26,2021
0 people found
this helpful
Big Thank you to Dalvir always knowledgable and efficient in all my property dealings look forward to long-term business !...
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“Great Service...”

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Aug 26,2021
Minithumbup
Nabeel
By: 'asehmi10@gmail.com'
Aug 26,2021
0 people found
this helpful
Nabeel was super helpful. When contacting the company he was extremely understanding of my situation and ensured he responded to emails quickly....
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“Very helpful and friendly service - even did ......”

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Aug 26,2021
Minithumbup
Jeremy
By: 'Tony'
Aug 26,2021
0 people found
this helpful
Very helpful and friendly service - even did the final meter readings for us when we sold during lockdown and had moved away....
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“Excellent service provided for our full manag......”

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Aug 26,2021
Minithumbup
Nabeel
By: 'Barbara'
Aug 26,2021
0 people found
this helpful
Excellent service provided for our full management by Nabeel service manager. He takes great care when resolving issues with great dedication which is rare quality. Very polite mannerism and always helpful and takes care of customer needs. Highly recommend your service....
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“Professional service I really recommend this ......”

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Aug 25,2021
Minithumbup
Simon
By: 'Gulestan'
Aug 25,2021
1 people found
this helpful
Professional service I really recommend this agent they are friendly, helpful and affordable As always happy to deal with Simon...
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“Efficient and trustworthy...”

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Aug 25,2021
Minithumbup
John
Dalvir
By: 'Suzy'
Aug 25,2021
0 people found
this helpful
I have entrusted Colin Bibra to manage my property over the last 4 years, and continue to be very pleased with their services. My main contact is Dalvir Sandhu who is always so efficient, polite and helpful, and I always feel he has the best interests ...
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“I wouldn't hesitate to recommend Colin Bibra.......”

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Aug 25,2021
Minithumbup
Simon
By: 'Claire Carroll'
Aug 25,2021
0 people found
this helpful
I wouldn't hesitate to recommend Colin Bibra. My flat in Ealing has been let through them for 16 years and I have always found them to efficient, helpful and friendly. They have always found good tenants and throughout each letting communicated swiftly and honestly and made ...
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“Our property manager was excellent, he explai......”

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Aug 25,2021
Minithumbup
Nabeel
By: 'Imran'
Aug 25,2021
0 people found
this helpful
Our property manager was excellent, he explained everything very well and gave a great overall service from start to finish...
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“I’ve had a great experience with Nabeel as m......”

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Aug 25,2021
Minithumbup
Nabeel
By: 'Zainab'
Aug 25,2021
0 people found
this helpful
I’ve had a great experience with Nabeel as my agent. Whenever I have an issue; he is very willing to help and sort things out ASAP. All work is done on time and I know that if any issues come up in the future ...
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“Best service received...”

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Aug 25,2021
Minithumbup
Simon
John
By: 'Karim'
Aug 25,2021
1 people found
this helpful
Colin Bibra are very professional in their work, both Simon and Sabina worked very hard to ensure we found the right tenants. I would definitely be using them again and recommend them to all landlords/vendors looking to rent or sell....
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“Professional team and very friendly, we would......”

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Aug 25,2021
Minithumbup
Simon
Sabina
By: 'Linda'
Aug 25,2021
0 people found
this helpful
Professional team and very friendly, we would highly recommend them. They are great in customer service and communication , special thanks to Simon , Sabina and Nabeel :) Cheers Guys...
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“Nabeel has been so efficient when dealing wit......”

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Aug 25,2021
Minithumbup
Nabeel
Sabina
By: 'Alise'
Aug 25,2021
0 people found
this helpful
Nabeel has been so efficient when dealing with any issues I have. He always responses to email and if there is any delay he will notify me which I find very professional....
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“Would definitely recommend...”

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Aug 24,2021
Minithumbup
Simon
Sabina
By: 'Olga'
Aug 24,2021
1 people found
this helpful
Would definitely recommend this agent, very efficient and professional in their work, friendly and affordable. Would definitely recommend and will definitely use again in the future....
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“High quality service...”

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Aug 24,2021
Minithumbup
Simon
By: 'Helena'
Aug 24,2021
1 people found
this helpful
I experienced a high quality service, thoughtful, not rushed and realistic advice based on an evident wealth of expertise of properties within the local area....
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“I live overseas Dalvir has always gone above ......”

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Aug 24,2021
Minithumbup
By: 'Susanne'
Aug 24,2021
1 people found
this helpful
I live overseas Dalvir has always gone above and beyond highly recommended property management always in the loop Thank you....
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“Very professional service, the best agent's ......”

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Aug 24,2021
Minithumbup
Simon
By: 'Jack'
Aug 24,2021
1 people found
this helpful
Very professional service, the best agent's in Ealing Always happy to deal with Sabina or Simon, Yes I will recommend...
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“Excellent customer service through helping me......”

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Aug 24,2021
Minithumbup
Simon
Sabina
By: 'Roberta'
Aug 24,2021
1 people found
this helpful
Excellent customer service through helping me and my dad with any queries. Good team of hard workers who all round make the company as efficient as possible !...
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No image available Nabeel
(89)
Staff picture Simon
(59)
Staff picture Jeremy
(10)
Staff picture John
(3)

Landlord Fees

LANDLORD FEES SCHEDULE
ADDITIONAL FEES AND CHARGES

LETTINGS INSTRUCTION FEES (see T&C's for service details)
Let Only: 12% (Inc. VAT) of yearly rental income upfront
Let Only Renew: 6% (Inc. VAT) of yearly rental income upfront
Let + Rent Collect: 13.2% (Inc. VAT) of monthly rental Income
Let + Manage: 18% (Inc. VAT) of monthly rental Income
Premium Manage: 21.60%(Inc. VAT) of monthly rental Income

SALES INSTRUCTION FEES (see T&C's for service details)
1.8% (Inc. VAT) of total sale price (sole agents)
2.4% (Inc. VAT) of total sale price (joint agents)
3.0% (Inc. VAT) of total sale price (multiple agents)

PRE-TENANCY FEES (ALL SERVICE LEVELS)
Arranging and facilitating statutory compliance if not provided on instruction or undertaken by the landlord:
• Energy Performance Certificate (EPC): £90 (Inc. VAT) per tenancy
• Gas Safety Certificate (GSR): £111 (Inc. VAT) per tenancy
• Electrical Installation Condition Report (EICR): £180 (Inc. VAT) per tenancy
• Portable Appliance Testing (PAT): £54 (Inc. VAT) per tenancy
• Legionella Risk Assessment: £54 (Inc. VAT) per tenancy
• Installing Smoke alarms and Carbon Monoxide: £80 (Inc. VAT) per tenancy
• Handling local authority licensing application: £150 Inc. VAT) per tenancy

START OF TENANCY FEES
Referencing fees: £21.60 (Inc. VAT) per applicant and guarantor (if required). Referencing for each applicant to assess affordability)
Drawing up tenancy Agreement: £160.00 (Inc. VAT) per applicant. Agreement will be uploaded for signing via DocuSign.
Deposit Registration Fees (where collected): £90 (Inc. VAT) per tenancy. Register landlord and tenant details and protect the security deposit with a Government-authorized Scheme. Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of the tenancy start date.
Inventory in fee: £151.80 (Inc. VAT) per tenancy.
Professional Inventory company to attend the property to undertake a Schedule of Condition to be compared against inventory when tenants leave

DURING TENANCY FEES
Additional Property Visits: £90 (Inc. VAT) per visit.
Should the landlord request property visits in addition to those within their existing Terms of Business, this covers the costs of attending the property.
Renewal Fees: £160 (Inc. VAT) per tenancy.
Contract negotiation, amending and updating terms and arranging for the signing of a further tenancy agreement.

END OF TENANCY FEES
Check-out Inventory: £151.80 (Inc. VAT) per tenancy.
Professional Inventory company to attend the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit.
Fees for the service of Legal Notices (Section 8 or Section 21): £180 (Inc. VAT) per Notice.

Client Money Protection (CMP): Propertymark
Redress scheme: The Property Ombudsman

Please ask a member of staff if you have any questions about our Fees

Tenant Fees

Fee information
New assured shorthold tenancies (ASTs) tenant fees

Holding Deposit: One week’s rent.

Security Deposit: Five weeks’ rent.(This covers damages or defaults on the part of the tenant during the tenancy)

Unpaid Rent: Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s): Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract: £50 (Inc. VAT) per agreed variation. (To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents)

Change of Sharer: £50 (Inc. VAT) per replacement tenant or any reasonable costs incurred if higher. (To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination: Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Client Money Protection (cmp): Propertymark
Redress scheme: The Property Ombudsman

You can find out more details on the agent’s website or by contacting the agent directly.
Last updated at 20/09/2019, 12:58 PM by john bishop
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Colin Bibra Estate Agents Limited – Complaints Handling Procedure

Our complaints policy

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please let us know the details in writing, either by letter or email.

What will happen next?

1. We will acknowledge receipt of your complaint by letter or email within three working days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to the manager of the relevant department (sales, lettings, property management or estate management), who will review the matter and speak to the member/members of staff involved.

3. Within fifteen working days of your complaint being sent, we will send you a detailed written reply to your complaint, including suggestions for resolving the matter.

4. If you do not feel your complaint has been resolved, we will then invite you to a meeting during working hours to discuss and resolve your complaint. The meeting will take place within fifteen working days of us becoming aware of your dissatisfaction, subject to your availability.

5. Within five working days of the meeting, we will write to you to confirm what took place and any solutions we have agreed with you.

6. If you do not want a meeting or it is not possible, we will arrange for a director of the company to review the decision.

7. We will write to you within 10 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) then you can take the matter up with The Property Ombudsman: (or your chosen approved scheme) without charge”. You can contact The Property Ombudsman by:

Post: Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Telephone: 01722 333306
Email: admin@tpos.co.uk
Website: https://www.tpos.co.uk/
Last updated at 11:58 AM 20/09/2019 by john bishop

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Colin Bibra

Branch - Ealing Broadway, London, W5