Ealing Broadway, London, W5
4.8/5, 359 reviews
93% recommended
89% sales valuation accuracy
95% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

On the 14th November 1988, Colin Bibra Estate Agents opened its first office at 34 The Mall, Ealing, W5; this was our management office until September 2012, when it moved to 204 Northfield Avenue, Ealing, W13. A second office was opened at 44 The Mall in 1990 and remains there to this day.Initially dealing exclusively ... show more On the 14th November 1988, Colin Bibra Estate Agents opened its first office at 34 The Mall, Ealing, W5; this was our management office until September 2012, when it moved to 204 Northfield Avenue, Ealing, W13. A second office was opened at 44 The Mall in 1990 and remains there to this day.

Initially dealing exclusively with sales, Colin started to incorporate lettings and property management into the business.

We currently manage hundreds of individual local properties for clients, as well as a large number of residential estates and developments in the Ealing area.

As one of the oldest independent Estate Agents in the Ealing area, Colin Bibra’s pride themselves on their in-depth local knowledge, and the proficient and personal service offered to all their clients.

Not content to stand still, we continually analyse trends in the property market and pride ourselves in the innovation and use of the latest technology in our management and sales offices.
Estate Agents in Ealing | Colin Bibra | vcolinbibra.com

Opening Hours
Address

Colin Bibra
44 The Mall
London
Greater London
W5 3TJ
02085670077

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 95% £280,000 £570,000
Lettings 98% 97% £800 £4,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
62 6 211 12 18 1 4 0 40 5
Areas covered
  • W13
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA ARMA NALS DPS TDS
Latest Properties

“Great service from Simon...”

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Aug 19,2022
Minithumbup
Simon
By: 'Gabriel'
Aug 19,2022
0 people found
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Great swift service from Simon from arranging the property viewing to providing the necessary offer paperwork in no time. I would recommend Simon to anyone wanting to get things down with no hassle....
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“5* service and professionalism...”

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Aug 18,2022
Minithumbup
Simon
By: 'Mm'
Aug 18,2022
1 people found
this helpful
I have found the whole team at the Ealing office to be professional, responsive and efficient. They are also friendly, helpful and a pleasure to deal with. Simon Bhatti has been proactive and thorough in his management of our property’s return to the market, ...
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“Great service and help with the process throu......”

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Aug 18,2022
Minithumbup
Simon
By: 'Zak Gray'
Aug 18,2022
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Great service and help with the process throughout. Viewing was great. Received the confirmation of the place the same day as the viewing which was super helpful....
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““Excellent persons and they work very quick a......”

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Aug 17,2022
Minithumbup
Leilani
By: 'Salam'
Aug 17,2022
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“Excellent persons and they work very quick at responding and finding solutions. Also, they have very good communication between landlords and tenants for fixing issues....
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“Excellent, very quick at responding & efficie......”

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Aug 17,2022
Minithumbup
Simon
By: 'R. S'
Aug 17,2022
0 people found
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Excellent, very quick at responding & efficient in providing a service. Would definitely recommend using Colin Bibra for whatever you require....
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“My experience has been very positive. Nabeel ......”

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Aug 17,2022
Minithumbup
By: 'H'
Aug 17,2022
0 people found
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My experience has been very positive. Nabeel was very attentive and empathetic. He took the time to understand my situation and make good suitable proposals and solutions. I would recommend Colin Bibra and would like to thank Nabeel for his attentiveness....
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“I was really nervous about moving into my new......”

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Aug 17,2022
Minithumbup
Simon
By: 'Portia'
Aug 17,2022
0 people found
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I was really nervous about moving into my new property however, Simon made the whole process smooth. Thanks once again for you help....
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“Nabeel is friendly and understand the issues ......”

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Aug 16,2022
Minithumbup
By: 'kim sentosa'
Aug 16,2022
0 people found
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Nabeel is friendly and understand the issues facing all the tenants, willing to talk and negotiate to the landlord on tenant's behalf....
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“They've been very helpful when I needed somet......”

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Aug 16,2022
Minithumbup
Leilani
By: 'Ruby'
Aug 16,2022
0 people found
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They've been very helpful when I needed something such as a letter. They responded very fast. I really appreciate it....
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“Top service from Nabeel, made my life complet......”

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Aug 16,2022
Minithumbup
By: 'Vishnu'
Aug 16,2022
0 people found
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Top service from Nabeel, made my life completely easier. Always responding and always prompt and polite with replies. A great asset to CB...
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“They've been very helpful when I needed somet......”

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Aug 16,2022
Minithumbup
Leilani
By: 'Ruby'
Aug 16,2022
0 people found
this helpful
They've been very helpful when I needed something such as a letter. They responded very fast. I really appreciate it....
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“Nabeel has been very helping with maintaining......”

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Aug 15,2022
Minithumbup
By: 'Sumara'
Aug 15,2022
0 people found
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Nabeel has been very helping with maintaining the property and is very polite. I have lived here for a few years and he has probably been the best property manager I have dealt with....
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“An amazing service, a special shout out to Na......”

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Aug 12,2022
Minithumbup
By: 'S mallick'
Aug 12,2022
0 people found
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An amazing service, a special shout out to Nabeel Khan who was extremely helpful and efficent. 5 stars all around!...
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“Great support and communication. Helped us fi......”

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Aug 12,2022
Minithumbup
Simon
By: 'Milou'
Aug 12,2022
0 people found
this helpful
Great support and communication. Helped us find the place that was became our home in London! We are both very grateful!...
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“Excellent, polite and knowledgeable agent. Re......”

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Aug 12,2022
Minithumbup
By: 'Aman'
Aug 12,2022
0 people found
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Excellent, polite and knowledgeable agent. Really personable, and made me comfortable whenever we are speaking on the phone or in person...
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“A great agency, and the service & professiona......”

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Aug 12,2022
Minithumbup
By: 'AC'
Aug 12,2022
0 people found
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A great agency, and the service & professional care provided by Nabeel Khan has been excellent - would highly recommend...
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“5 stars ⭐️...”

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Aug 12,2022
Minithumbup
By: 'Lina'
Aug 12,2022
0 people found
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very helpful and professional. Nabeel is extremely prompt when dealing with any issues and always provides great customer service. I would highly recommend him. Thank you!!!...
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“I have been renting through Colin Bibra Estat......”

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Aug 12,2022
Minithumbup
By: 'Jacek'
Aug 12,2022
0 people found
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I have been renting through Colin Bibra Estate Agents They provide very good service, 100% I will recommend Colin Bibra Nabeel has been great...
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“Nabeel has been a fantastic support during my......”

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Aug 11,2022
Minithumbup
By: 'Pritish'
Aug 11,2022
0 people found
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Nabeel has been a fantastic support during my stay and check out in one of the property managed by him. He is a through professional and an excellent sense of customer service....
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“Colin Bibra agents are great!Nabeel is very ......”

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Aug 11,2022
Minithumbup
By: 'Magdalena'
Aug 11,2022
0 people found
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Colin Bibra agents are great! Nabeel is very professional and super helpful. Goes extra mile to help if you need an assistance....
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“I liked the fast and quick response to the vi......”

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Aug 10,2022
Minithumbup
Simon
By: 'VJS'
Aug 10,2022
0 people found
this helpful
I liked the fast and quick response to the viewing and offer confirmation process. As someone new to the country, I expected the same from the estate agents. Thanks to Simon and team in the office for the all the help. Looking forward to have ...
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“Nabeel was very polite and dealt with my issu......”

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Aug 10,2022
Minithumbup
By: 'A'
Aug 10,2022
0 people found
this helpful
Nabeel was very polite and dealt with my issues straight away. I had issues with trying to get my appliances sorted out and he managed to get someone out the same day. Very quick and efficient....
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“Outstanding service by Mr. Simon Bhatti....”

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Aug 10,2022
Minithumbup
Simon
By: 'Sonal Dixit'
Aug 10,2022
0 people found
this helpful
Outstanding service by Mr. Simon Bhatti He is friendly, knowledgeable and efficient. He made the entire letting process seamless for us. Thank-you for the amazing service 😊...
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“Helpful and efficient service. Staff quick to......”

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Aug 10,2022
Minithumbup
Simon
By: 'Judy'
Aug 10,2022
0 people found
this helpful
Helpful and efficient service. Staff quick to respond and support during the process of getting new tenants - From first contact to getting tenants was really quick....
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“Simon Bhatti is the best estate agent in the ......”

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Aug 10,2022
Minithumbup
Simon
By: 'Suzy'
Aug 10,2022
0 people found
this helpful
Simon Bhatti is the best estate agent in the business, he is very knowledgeable and knows the market very well. Simon took time to listen to my needs and find me a suitable home. What a service and what great work ethic he displays....
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“I was very impressed with the knowledge and p......”

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Aug 10,2022
Minithumbup
Simon
By: 'Nancy'
Aug 10,2022
0 people found
this helpful
I was very impressed with the knowledge and professionalism shown by Mr. Simon Bhatti. Great service would highly recommend. Five star all the time!...
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“Jeremy Askwith was instrumental in selling my property...”

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Aug 06,2022
Minithumbup
Jeremy
By: 'Carmel'
Aug 06,2022
0 people found
this helpful
Jeremy Askwith was instrumental in selling my property. His experience, his expertise and his approach are commendable. He was always available to answer my queries and concerns. He helped me with every aspect of finalising the flat details. I would recommend him 100%....
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“Outstanding service from Simon Bhatti. Friend......”

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Aug 01,2022
Minithumbup
Simon
By: 'Rasa Ivanauskaite'
Aug 01,2022
0 people found
this helpful
Outstanding service from Simon Bhatti. Friendly and professional approach to the clients. We are really grateful for the support throughout looking for the new property. Thank you. Im very pleased with your customer service. Definitely highly recommended....
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“A fantastic organisation! Great cutomer suppo......”

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Aug 01,2022
Minithumbup
Simon
By: 'Ava'
Aug 01,2022
0 people found
this helpful
A fantastic organisation! Great cutomer support from beginning to end of the process. The team are really helpful. I'd like to thank Mr Nabeel and Mr Simon for their assistance in resolving my flat issues....
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“Amazing experience from the very first moment......”

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Aug 01,2022
Minithumbup
Simon
By: 'Aleksandra'
Aug 01,2022
0 people found
this helpful
Amazing experience from the very first moment of entering the agents office. Simon Bhatti was incredibly helpful, listen carefully to our requirements and found us perfect place to live. Thank you Simon....
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Staff picture Jeremy
(15)
No image available Leilani
No image available Portia
Staff picture John
(3)
No image available Shweta
(2)

Landlord Fees

LANDLORD FEES SCHEDULE
ADDITIONAL FEES AND CHARGES

LETTINGS INSTRUCTION FEES (see T&C's for service details)
Let Only: 12% (Inc. VAT) of yearly rental income upfront
Let Only Renew: 6% (Inc. VAT) of yearly rental income upfront
Let + Rent Collect: 13.2% (Inc. VAT) of monthly rental Income
Let + Manage: 18% (Inc. VAT) of monthly rental Income
Premium Manage: 21.60%(Inc. VAT) of monthly rental Income

SALES INSTRUCTION FEES (see T&C's for service details)
1.8% (Inc. VAT) of total sale price (sole agents)
2.4% (Inc. VAT) of total sale price (joint agents)
3.0% (Inc. VAT) of total sale price (multiple agents)

PRE-TENANCY FEES (ALL SERVICE LEVELS)
Arranging and facilitating statutory compliance if not provided on instruction or undertaken by the landlord:
• Energy Performance Certificate (EPC): £90 (Inc. VAT) per tenancy
• Gas Safety Certificate (GSR): £111 (Inc. VAT) per tenancy
• Electrical Installation Condition Report (EICR): £180 (Inc. VAT) per tenancy
• Portable Appliance Testing (PAT): £54 (Inc. VAT) per tenancy
• Legionella Risk Assessment: £54 (Inc. VAT) per tenancy
• Installing Smoke alarms and Carbon Monoxide: £80 (Inc. VAT) per tenancy
• Handling local authority licensing application: £150 Inc. VAT) per tenancy

START OF TENANCY FEES
Referencing fees: £21.60 (Inc. VAT) per applicant and guarantor (if required). Referencing for each applicant to assess affordability)
Drawing up tenancy Agreement: £160.00 (Inc. VAT) per applicant. Agreement will be uploaded for signing via DocuSign.
Deposit Registration Fees (where collected): £90 (Inc. VAT) per tenancy. Register landlord and tenant details and protect the security deposit with a Government-authorized Scheme. Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of the tenancy start date.
Inventory in fee: £151.80 (Inc. VAT) per tenancy.
Professional Inventory company to attend the property to undertake a Schedule of Condition to be compared against inventory when tenants leave

DURING TENANCY FEES
Additional Property Visits: £90 (Inc. VAT) per visit.
Should the landlord request property visits in addition to those within their existing Terms of Business, this covers the costs of attending the property.
Renewal Fees: £160 (Inc. VAT) per tenancy.
Contract negotiation, amending and updating terms and arranging for the signing of a further tenancy agreement.

END OF TENANCY FEES
Check-out Inventory: £151.80 (Inc. VAT) per tenancy.
Professional Inventory company to attend the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit.
Fees for the service of Legal Notices (Section 8 or Section 21): £180 (Inc. VAT) per Notice.

Client Money Protection (CMP): Propertymark
Redress scheme: The Property Ombudsman

Please ask a member of staff if you have any questions about our Fees

Tenant Fees

Fee information
New assured shorthold tenancies (ASTs) tenant fees

Holding Deposit: One week’s rent.

Security Deposit: Five weeks’ rent.(This covers damages or defaults on the part of the tenant during the tenancy)

Unpaid Rent: Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s): Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract: £50 (Inc. VAT) per agreed variation. (To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents)

Change of Sharer: £50 (Inc. VAT) per replacement tenant or any reasonable costs incurred if higher. (To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination: Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Client Money Protection (cmp): Propertymark
Redress scheme: The Property Ombudsman

You can find out more details on the agent’s website or by contacting the agent directly.
Last updated at 20/09/2019, 12:58 PM by john bishop
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Colin Bibra Estate Agents Limited – Complaints Handling Procedure

Our complaints policy

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please let us know the details in writing, either by letter or email.

What will happen next?

1. We will acknowledge receipt of your complaint by letter or email within three working days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to the manager of the relevant department (sales, lettings, property management or estate management), who will review the matter and speak to the member/members of staff involved.

3. Within fifteen working days of your complaint being sent, we will send you a detailed written reply to your complaint, including suggestions for resolving the matter.

4. If you do not feel your complaint has been resolved, we will then invite you to a meeting during working hours to discuss and resolve your complaint. The meeting will take place within fifteen working days of us becoming aware of your dissatisfaction, subject to your availability.

5. Within five working days of the meeting, we will write to you to confirm what took place and any solutions we have agreed with you.

6. If you do not want a meeting or it is not possible, we will arrange for a director of the company to review the decision.

7. We will write to you within 10 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) then you can take the matter up with The Property Ombudsman: (or your chosen approved scheme) without charge”. You can contact The Property Ombudsman by:

Post: Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Telephone: 01722 333306
Email: [email protected]
Website: https://www.tpos.co.uk/
Last updated at 11:58 AM 20/09/2019 by john bishop

Awards won by Colin Bibra, London W5 3TJ



Get in touch with

Colin Bibra

Branch - Ealing Broadway, London, W5