Ealing Broadway, London, W5
4.8/5, 359 reviews
93% recommended
89% sales valuation accuracy
95% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

On the 14th November 1988, Colin Bibra Estate Agents opened its first office at 34 The Mall, Ealing, W5; this was our management office until September 2012, when it moved to 204 Northfield Avenue, Ealing, W13. A second office was opened at 44 The Mall in 1990 and remains there to this day.Initially dealing exclusively ... show more On the 14th November 1988, Colin Bibra Estate Agents opened its first office at 34 The Mall, Ealing, W5; this was our management office until September 2012, when it moved to 204 Northfield Avenue, Ealing, W13. A second office was opened at 44 The Mall in 1990 and remains there to this day.

Initially dealing exclusively with sales, Colin started to incorporate lettings and property management into the business.

We currently manage hundreds of individual local properties for clients, as well as a large number of residential estates and developments in the Ealing area.

As one of the oldest independent Estate Agents in the Ealing area, Colin Bibra’s pride themselves on their in-depth local knowledge, and the proficient and personal service offered to all their clients.

Not content to stand still, we continually analyse trends in the property market and pride ourselves in the innovation and use of the latest technology in our management and sales offices.

...left to get your reviews in for the
2024 allAgents People Awards


Opening Hours
Address

Colin Bibra
44 The Mall
London
Greater London
W5 3TJ
02085670077

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 95% £280,000 £570,000
Lettings 98% 97% £800 £4,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
62 6 211 12 18 1 4 0 40 5
Areas covered
  • W13
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA ARMA NALS DPS TDS
Latest Properties

“Excellent work from Simon!...”

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Jul 29,2022
Minithumbup
Simon
By: 'Kristian'
Jul 29,2022
0 people found
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Simon was very efficient and easy to contact, handling things really well. He dealt with our search in an effective way and kept us updated throughout, we secured our apartment very quickly as the demand was high thanks to his great work. Simon was also ...
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“Excellent service from Simon...”

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Jul 29,2022
Minithumbup
Simon
By: 'Jonah'
Jul 29,2022
0 people found
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Simon was very quick in helping us get a viewing and thus having the opportunity to lodge a bid (securing our apartment). He was proactive and very helpful in answering all our questions as well. We would highly recommend Simon and are grateful for his ...
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“Great Service - Feedback...”

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Jul 29,2022
Minithumbup
By: 'David'
Jul 29,2022
0 people found
this helpful
Nabeel answered all my questions clearly and was very polite and professional - I would like to thank him and definitely recommend him to other people...
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“Incredible customer service...”

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Jul 29,2022
Minithumbup
By: 'Zahid'
Jul 29,2022
0 people found
this helpful
Nabeel displayed Incredible customer service, was highly knowledgeable and efficient with all concerns and enquiries I had. Very satisfied and will definitely recommend his services for future clients....
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“Excellent...”

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Jul 28,2022
Minithumbdown
By: 'Alison'
Jul 28,2022
0 people found
this helpful
Nabeel was very helping in dealing with my issues. I had a boiler issue and he sent some out out straight away to fix it. Didn't need to wait long at all...
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“Very professional and great telephone manner.......”

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Jul 28,2022
Minithumbup
By: 'Nasim'
Jul 28,2022
0 people found
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Very professional and great telephone manner. Help deal with my issues straight away when I reported them. Thank you Nabeel....
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“I had an issue and Nabeel very kind when help......”

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Jul 28,2022
Minithumbup
By: 'Sofia'
Jul 28,2022
0 people found
this helpful
I had an issue and Nabeel very kind when helping me. He was fast and efficient and answered all my questions and was very helpful....
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“I had a really good experience working with S......”

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Jul 24,2022
Minithumbup
Simon
By: 'Lillian'
Jul 24,2022
0 people found
this helpful
I had a really good experience working with Simon, he was very professional and friendly at the same time, he took the time to explain everything to me and answered all my questions, so I’d really recommend working with him....
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“Excellent service...”

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Jul 13,2022
Minithumbup
Simon
By: 'Ivy'
Jul 13,2022
0 people found
this helpful
I received great service from Simon, I’m in crutches due to a sprained ankle and I arrived 20 minutes late to the viewing but he waited patiently for me, showed me around, answered all my questions and offered to drive me home. He’s very ...
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“We have had very friendly service that belie......”

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Jun 24,2022
Minithumbup
Simon
By: 'Fiona'
Jun 24,2022
0 people found
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We have had very friendly service that belied the stereotype of Estate Agents. Simon has been pro-active and helpful at every stage....
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“I have used Colin Bibra for many years to fin......”

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Jun 15,2022
Minithumbup
Simon
John
By: 'Nicola'
Jun 15,2022
0 people found
this helpful
I have used Colin Bibra for many years to find tenants for my flat. They have always been professional and efficient. Simon Bhatti was very helpful and always kept me up to date when I last used Colin Bibra....
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“I would highly recommend Simon Bhatti at Colin Bibra Ealing...”

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Jun 13,2022
Minithumbup
Simon
By: 'Hannah'
Jun 13,2022
0 people found
this helpful
I was looking for a property in Ealing. Mr Simon Bhatti was very professional, helpful with great customer service. He found exactly what I was looking for. I would highly recommend Simon at Colin Bibra, he will honestly go the extra mile to get you ...
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“During the our 13th years tenancy in one of V......”

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Jun 09,2022
Minithumbup
By: 'Sylwia'
Jun 09,2022
0 people found
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During the our 13th years tenancy in one of Victorian House in Ealing area we had a lot of unexpected surprises. Flat was rented from a private Landlady. She was very lovely in a noble edge. At that time our life as a tenant was ...
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“Superb Service from Simon, Sabina & Shweta...”

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May 27,2022
Minithumbup
Simon
Sabina
By: 'Steve'
May 27,2022
0 people found
this helpful
We have recently rented a property through this agency and found the process simple and pleasant. Mr. Simon Bhatti found us the perfect home and the office staff Sabina and Shweta assisted with the process. Every time we had a question it would be answered ...
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“The most professional Agency and the team are......”

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May 26,2022
Minithumbup
Simon
By: 'Gulestan'
May 26,2022
0 people found
this helpful
The most professional Agency and the team are very kind and helpful as Simon Bhatti, this it will be my second property which I have rented from this office and I'm glad that I will stay with same Agency...
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“Very professional Agency I really recommend t......”

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May 26,2022
Minithumbup
Simon
By: 'SHERWAN IBRAHIM'
May 26,2022
0 people found
this helpful
Very professional Agency I really recommend to work with them they are helpful team and very kind they do all their best to help you specially Simon Bhatti....
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“Excellent letting agency...”

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May 24,2022
Minithumbup
Simon
By: 'Joanna'
May 24,2022
0 people found
this helpful
I've let my flat out through Colin Bibra for over a year and I'm extremely happy with their service. Simon Bhattia has found great tenants very quickly. The team are easy to deal with and solve issues quickly. The service is pleasant, efficient and good ...
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“They wasted my time!...”

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May 16,2022
Minithumbdown
By: 'R Patel'
May 16,2022
0 people found
this helpful
I was going to sell my flat through this agency, due to the cheap pricing, however I quickly encountered major problems. I visited the store, to organise a valuation, booked it in (or so I thought!), took the day off work - but no nobody ...
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“Great agency, I can only report good things! ......”

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May 12,2022
Minithumbup
Simon
By: 'Maria'
May 12,2022
0 people found
this helpful
Great agency, I can only report good things! Simon found me the perfect new home, sorted an issue on the spot and from the holding deposit to signing the contract was smooth sailing. Very professional and helpful, great communication, I highly recommend!...
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“Not suitable for Property Management...”

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Apr 25,2022
Minithumbdown
By: 'Danny'
Apr 25,2022
0 people found
this helpful
I used this company to find tenants and manage my flat, as I was planning to be out of the country for several months. I've since moved to another company! Upon returning to the flat, after it had been show to prospective tenants, I found ...
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“A high street tradition which deserves its place there...”

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Apr 05,2022
Minithumbup
Simon
Sabina
By: 'Greg'
Apr 05,2022
0 people found
this helpful
I've used Colin Bibra as sole letting agent for many years and never had good reason to move elsewhere. They're professional, competitive and feature prominently in the Ealing area, so therefore a good prospect for people looking for quality property to buy or rent. I ...
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“We have had an awful experience with this co......”

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Apr 04,2022
Minithumbdown
By: 'W5'
Apr 04,2022
0 people found
this helpful
We have had an awful experience with this company The tenants they installed have been a constant problem. Colin Bibra - represented by * - have made no attempt to resolve the issues, repeatedly failing to pass on basic information between the concerned parties, and frequently ...
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“Nabeel has been so helpful, amazingly support......”

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Feb 10,2022
Minithumbup
By: 'Milad'
Feb 10,2022
0 people found
this helpful
Nabeel has been so helpful, amazingly supportive. Very polite and understanding . I'd like to wish him all the best and thank him one more time for his support during this difficult time I've been through....
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“Appreciation - Nabeel is gentle and patient. ......”

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Feb 08,2022
Minithumbup
By: 'Tsedal'
Feb 08,2022
0 people found
this helpful
Appreciation - Nabeel is gentle and patient. He has the ability to be present in any situation and offer a listening ear, an encouraging word when needed....
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“Nabeel has been great. He's had to deal with ......”

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Feb 03,2022
Minithumbup
By: 'Alison'
Feb 03,2022
0 people found
this helpful
Nabeel has been great. He's had to deal with a lot on his own while people were not around. Not many people would do this. Sorted out my plumbing and electrical job without me having to chase. That's all you can ask for....
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“Very good agency, with brilliant estate agent......”

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Feb 02,2022
Minithumbup
Simon
By: 'Paulina'
Feb 02,2022
0 people found
this helpful
Very good agency, with brilliant estate agent Mr Simon! He is extremely helpful, thoughtful and professional. It is so rare these days to meet such a wonderful customer service! I am very thankful for keeping me and my husband in mind and finding our dream ...
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“Simon was really helpful and fast. I really n......”

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Feb 02,2022
Minithumbup
Simon
By: 'Grace'
Feb 02,2022
0 people found
this helpful
Simon was really helpful and fast. I really needed to move to London asap and he did a brilliant job in helping me with that. And when I fist questions he explained everything to me....
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“Used to be good, company has changed . The c......”

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Dec 28,2021
Minithumbdown
By: 'AdamsJ'
Dec 28,2021
2 people found
this helpful
Used to be good, company has changed . The company has changed over the past year. It used to be good, with decent staff. Now it's just a very below average estate agency with inexperienced staff. After researching on companies house, I discover that the directors ...
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“Jeremy was professional, helpful and a most c......”

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Dec 06,2021
Minithumbup
Jeremy
By: 'Reza'
Dec 06,2021
0 people found
this helpful
Jeremy was professional, helpful and a most considerate agent. He had exceptional knowledge of the W5 area and he always made himself available. Excellent experience....
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“Nabeel has been great since the start of our ......”

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Nov 24,2021
Minithumbup
By: 'Mr Patel'
Nov 24,2021
0 people found
this helpful
Nabeel has been great since the start of our tenancy. I've had bad experiences in the past with agencies but with Nabeel it is a very smooth and quick turn around time to have jobs done. We really hope Nabeel excels in his career. Thank ...
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Staff picture Jeremy
(15)
No image available Leilani
No image available Portia
Staff picture John
(3)
No image available Shweta
(2)

Landlord Fees

LANDLORD FEES SCHEDULE
ADDITIONAL FEES AND CHARGES

LETTINGS INSTRUCTION FEES (see T&C's for service details)
Let Only: 12% (Inc. VAT) of yearly rental income upfront
Let Only Renew: 6% (Inc. VAT) of yearly rental income upfront
Let + Rent Collect: 13.2% (Inc. VAT) of monthly rental Income
Let + Manage: 18% (Inc. VAT) of monthly rental Income
Premium Manage: 21.60%(Inc. VAT) of monthly rental Income

SALES INSTRUCTION FEES (see T&C's for service details)
1.8% (Inc. VAT) of total sale price (sole agents)
2.4% (Inc. VAT) of total sale price (joint agents)
3.0% (Inc. VAT) of total sale price (multiple agents)

PRE-TENANCY FEES (ALL SERVICE LEVELS)
Arranging and facilitating statutory compliance if not provided on instruction or undertaken by the landlord:
• Energy Performance Certificate (EPC): £90 (Inc. VAT) per tenancy
• Gas Safety Certificate (GSR): £111 (Inc. VAT) per tenancy
• Electrical Installation Condition Report (EICR): £180 (Inc. VAT) per tenancy
• Portable Appliance Testing (PAT): £54 (Inc. VAT) per tenancy
• Legionella Risk Assessment: £54 (Inc. VAT) per tenancy
• Installing Smoke alarms and Carbon Monoxide: £80 (Inc. VAT) per tenancy
• Handling local authority licensing application: £150 Inc. VAT) per tenancy

START OF TENANCY FEES
Referencing fees: £21.60 (Inc. VAT) per applicant and guarantor (if required). Referencing for each applicant to assess affordability)
Drawing up tenancy Agreement: £160.00 (Inc. VAT) per applicant. Agreement will be uploaded for signing via DocuSign.
Deposit Registration Fees (where collected): £90 (Inc. VAT) per tenancy. Register landlord and tenant details and protect the security deposit with a Government-authorized Scheme. Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of the tenancy start date.
Inventory in fee: £151.80 (Inc. VAT) per tenancy.
Professional Inventory company to attend the property to undertake a Schedule of Condition to be compared against inventory when tenants leave

DURING TENANCY FEES
Additional Property Visits: £90 (Inc. VAT) per visit.
Should the landlord request property visits in addition to those within their existing Terms of Business, this covers the costs of attending the property.
Renewal Fees: £160 (Inc. VAT) per tenancy.
Contract negotiation, amending and updating terms and arranging for the signing of a further tenancy agreement.

END OF TENANCY FEES
Check-out Inventory: £151.80 (Inc. VAT) per tenancy.
Professional Inventory company to attend the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit.
Fees for the service of Legal Notices (Section 8 or Section 21): £180 (Inc. VAT) per Notice.

Client Money Protection (CMP): Propertymark
Redress scheme: The Property Ombudsman

Please ask a member of staff if you have any questions about our Fees

Tenant Fees

Fee information
New assured shorthold tenancies (ASTs) tenant fees

Holding Deposit: One week’s rent.

Security Deposit: Five weeks’ rent.(This covers damages or defaults on the part of the tenant during the tenancy)

Unpaid Rent: Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s): Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract: £50 (Inc. VAT) per agreed variation. (To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents)

Change of Sharer: £50 (Inc. VAT) per replacement tenant or any reasonable costs incurred if higher. (To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination: Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Client Money Protection (cmp): Propertymark
Redress scheme: The Property Ombudsman

You can find out more details on the agent’s website or by contacting the agent directly.
Last updated at 20/09/2019, 12:58 PM by john bishop
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Colin Bibra Estate Agents Limited – Complaints Handling Procedure

Our complaints policy

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please let us know the details in writing, either by letter or email.

What will happen next?

1. We will acknowledge receipt of your complaint by letter or email within three working days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to the manager of the relevant department (sales, lettings, property management or estate management), who will review the matter and speak to the member/members of staff involved.

3. Within fifteen working days of your complaint being sent, we will send you a detailed written reply to your complaint, including suggestions for resolving the matter.

4. If you do not feel your complaint has been resolved, we will then invite you to a meeting during working hours to discuss and resolve your complaint. The meeting will take place within fifteen working days of us becoming aware of your dissatisfaction, subject to your availability.

5. Within five working days of the meeting, we will write to you to confirm what took place and any solutions we have agreed with you.

6. If you do not want a meeting or it is not possible, we will arrange for a director of the company to review the decision.

7. We will write to you within 10 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) then you can take the matter up with The Property Ombudsman: (or your chosen approved scheme) without charge”. You can contact The Property Ombudsman by:

Post: Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Telephone: 01722 333306
Email: [email protected]
Website: https://www.tpos.co.uk/
Last updated at 11:58 AM 20/09/2019 by john bishop

Awards won by Colin Bibra, London W5 3TJ



Get in touch with

Colin Bibra

Branch - Ealing Broadway, London, W5