Ealing Broadway, London, W5
4.8/5, 359 reviews
93% recommended
89% sales valuation accuracy
95% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

On the 14th November 1988, Colin Bibra Estate Agents opened its first office at 34 The Mall, Ealing, W5; this was our management office until September 2012, when it moved to 204 Northfield Avenue, Ealing, W13. A second office was opened at 44 The Mall in 1990 and remains there to this day.Initially dealing exclusively ... show more On the 14th November 1988, Colin Bibra Estate Agents opened its first office at 34 The Mall, Ealing, W5; this was our management office until September 2012, when it moved to 204 Northfield Avenue, Ealing, W13. A second office was opened at 44 The Mall in 1990 and remains there to this day.

Initially dealing exclusively with sales, Colin started to incorporate lettings and property management into the business.

We currently manage hundreds of individual local properties for clients, as well as a large number of residential estates and developments in the Ealing area.

As one of the oldest independent Estate Agents in the Ealing area, Colin Bibra’s pride themselves on their in-depth local knowledge, and the proficient and personal service offered to all their clients.

Not content to stand still, we continually analyse trends in the property market and pride ourselves in the innovation and use of the latest technology in our management and sales offices.
Estate Agents in Ealing | Colin Bibra | vcolinbibra.com

Opening Hours
Address

Colin Bibra
44 The Mall
London
Greater London
W5 3TJ
02085670077

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 95% £280,000 £570,000
Lettings 98% 97% £800 £4,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
62 6 211 12 18 1 4 0 40 5
Areas covered
  • W13
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA ARMA NALS DPS TDS
Latest Properties

“Solid, plain-dealing, local letting agent.......”

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Jun 16,2020
Minithumbup
By: 'Glen'
Jun 16,2020
1 people found
this helpful
In contrast with the overbearing behaviour and costs often experienced from more national chains, Colin Bibra give a friendly and effective service. As managing agents for our block, they also have the benefit of understanding the building itself and its history. Denise in particular has ...
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By: John Bishop
Jun 16, 2020
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Thank you so much for your kind words ❤️❤️❤️ ...

“Efficient and excellent service provided by N......”

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Jun 10,2020
Minithumbup
By: 'Barbara'
Jun 10,2020
1 people found
this helpful
Efficient and excellent service provided by Nabeel in sorting out the services. Very professionally d3alt with the problem and dealt with it quickly....
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“Nabeel provides excellent service and is alwa......”

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Jun 05,2020
Minithumbup
By: 'Corrine'
Jun 05,2020
0 people found
this helpful
Nabeel provides excellent service and is always friendly and approachable. I know I can rely on him to help if we have any issues - thank you Nabeel!...
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By: John Bishop
Jun 05, 2020
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Thank you for your kind words .They are very much appreciated John Bishop ...

“Great Service at Colin Bibra ! Both Simon and......”

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Jun 01,2020
Minithumbup
Simon
By: 'Fartum'
Jun 01,2020
0 people found
this helpful
Great Service at Colin Bibra ! Both Simon and Jason have been very helpful and made the process of finding and getting a property super easy. Would definitely recommend them!...
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“Found good in every way. Strongly recommended......”

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May 28,2020
Minithumbup
By: 'Jonathan'
May 28,2020
0 people found
this helpful
Found good in every way. Strongly recommended. Deals with issues promptly and efficiently. Makes nice relationships with tenants and is very professional....
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“I have used Colon Bibra for 7 years to manage......”

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May 25,2020
Minithumbup
Simon
By: 'Alvin'
May 25,2020
0 people found
this helpful
I have used Colon Bibra for 7 years to manage my rental in Ealing. The tenancy is up for renewal and Simon Bhatti found me a new tenant very proactively in a few days, which is no mean task in this environment. Denise Jordan is also ...
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“Property repairs...”

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May 22,2020
Minithumbup
By: 'Richard'
May 22,2020
0 people found
this helpful
Nabeel and Denise were very helpful in ensuring my tenants were happy during repairs on the property. They kept me up to date and well advised....
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“Very happy with the excellent service from th......”

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May 07,2020
Minithumbup
Simon
By: 'J'
May 07,2020
0 people found
this helpful
Very happy with the excellent service from the team. Simon and Jason were brilliant, very knowledgeable and proactive. I would definitely recommend Colin Bibra agents to local landlords....
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“Excellent service...”

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May 05,2020
Minithumbup
By: 'Paola'
May 05,2020
0 people found
this helpful
Nabeel is very helpful and professional. He took care of our issue very quickly and we are very happy with the outcome....
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“Thank you Simon and Jason for the excellent s......”

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Apr 28,2020
Minithumbup
Simon
By: 'Najib'
Apr 28,2020
0 people found
this helpful
Thank you Simon and Jason for the excellent service that we received. They went out of their way to help and assist us and make the move smooth....
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“I have just moved into my new flat and I am v......”

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Apr 27,2020
Minithumbup
Simon
By: 'Jessyca'
Apr 27,2020
0 people found
this helpful
I have just moved into my new flat and I am very happy with it. Through my renting process with Colin Bibra, I spoke to Simon and Jason who both helped me through all the steps to renting my new home. Both Simon and Jason ...
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“Very fast response to our problem (we despera......”

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Apr 24,2020
Minithumbup
By: 'Maja'
Apr 24,2020
0 people found
this helpful
Very fast response to our problem (we desperately needed a plumber to fix a broken down flash) despite the extraordinary situation (lockdown), thank you!...
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“Georgia and William with Simon Bhatti...”

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Mar 16,2020
Minithumbup
Simon
By: 'Georgia'
Mar 16,2020
0 people found
this helpful
Both myself and my partner William were very impressed and happy with our experience with Simon Bhatti at Colin Bibra. He was helpful, understanding and very professional. We will be recommending both him and the agency to our friends and family....
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“Dealing Quickly with Tenant Queries...”

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Feb 18,2020
Minithumbup
By: 'mike'
Feb 18,2020
0 people found
this helpful
Very helpful and great at keeping me informed all along the way when dealing quickly with my tenants issue. Much appreciated...
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“I dealt with Simon and Jason, as well as havi......”

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Feb 18,2020
Minithumbup
Simon
By: 'D'
Feb 18,2020
0 people found
this helpful
I dealt with Simon and Jason, as well as having contact with a couple of other members of the team at Colin BIbra. The entire experience was marked by a persistent and compassionate focus to getting things to the finish line, a high degree of ...
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“Nabeel was more than helpful with the recent ......”

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Feb 17,2020
Minithumbup
By: 'Niamh'
Feb 17,2020
0 people found
this helpful
Nabeel was more than helpful with the recent issue I've had in my rented accomodation. He responded to my email promptly and dealt with the issues straight away. Everything was dealt with within a week which we greatly appreciated....
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“I was very impressed on how quickly Simon han......”

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Feb 17,2020
Minithumbup
Simon
By: 'Barbara'
Feb 17,2020
0 people found
this helpful
I was very impressed on how quickly Simon handled the whole process of finding a suitable tenant and taking the pictures of the property. He considered all my requirements in finding a suitable tenant soon as the property was refurbished and available. Excellent service provided ...
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“Excellent service throughout...”

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Feb 12,2020
Minithumbup
By: 'Gary'
Feb 12,2020
1 people found
this helpful
Excellent service throughout, shown the perfect property by simon with all our requests covered. Very responsive communication with Jason and always happy to answer any questions we have....
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“Nabeel has been very responsive and helpful i......”

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Feb 06,2020
Minithumbup
By: 'Stefano'
Feb 06,2020
0 people found
this helpful
Nabeel has been very responsive and helpful in sorting out our issues with the property. Highly recommended for a smooth tenancy...
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“I've had a positive experience with this agen......”

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Jan 29,2020
Minithumbup
By: 'Kelly'
Jan 29,2020
0 people found
this helpful
I've had a positive experience with this agency, they are always very quick to respond to emails. I've had a far better experience with Colin Bibra as opposed to private landlords. Nabeel has been very proactive in resolving the issues at my flat swiftly and ...
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“Thank you Nabeel for all your help and gettin......”

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Jan 03,2020
Minithumbup
By: 'Babs'
Jan 03,2020
0 people found
this helpful
Thank you Nabeel for all your help and getting things sorted for us as soon as you can. Thank you Babs...
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“Colin Bibra Ealing property rental management......”

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Dec 19,2019
Minithumbup
By: 'J.'
Dec 19,2019
0 people found
this helpful
Colin Bibra Ealing property rental management good . The manager of my property, Denise Jordan , is terrific ! The rental team Members I have dealt with are nice , easy to deal with, and efficient ....
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“The worst customer service...”

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Oct 30,2019
Minithumbdown
By: 'Micha'
Oct 30,2019
0 people found
this helpful
The worst customer service I have ever experienced through an estate agency. Jason was rude, couldnt understand and read emails correctly, unhelpful and arrogant. If you can help it, dont use Colin Bibra as an estate agent, and definately avoid Jason at all costs....
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“I got the service I needed to insure my move ......”

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Oct 01,2019
Minithumbup
By: 'Chiedozie'
Oct 01,2019
0 people found
this helpful
I got the service I needed to insure my move out was done correct. I got quick and efficient reply’s. Nabeel was great in solving my problems quick. Very understanding and easy to communicate with. Without a doubt best I have dealt with....
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“Very prompt response to my request and sent a......”

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Sep 25,2019
Minithumbup
By: 'gemma'
Sep 25,2019
0 people found
this helpful
Very prompt response to my request and sent a follow up email to ensure the work had been carried out. Attentive and efficient...
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“I am reviewing Jason at Ealing.As far as I c......”

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Sep 21,2019
Minithumbup
By: 'Samantha'
Sep 21,2019
0 people found
this helpful
I am reviewing Jason at Ealing. As far as I can see, Jason was the key that ensured my son and friends moved into their new flat. I spoke to Jason yesterday and found him to be polite and extremely helpful. Straight answers to straight ...
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“Helpful and very responsive...”

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Sep 10,2019
Minithumbdown
By: 'Arvind'
Sep 10,2019
0 people found
this helpful
Helpful and very responsive I've been with them form years. They are very helpful and always responsive . Our fridge was not working from some time and they were prompt to get the same checked and replaced in no time. Thanks Arvind...
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“Was a great experience throughout the process......”

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Jun 26,2019
Minithumbup
By: 'Sean'
Jun 26,2019
0 people found
this helpful
Was a great experience throughout the process, Georgia kept us informed throughout the it all and made everything seamless. Thank you again....
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“Good...”

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Jun 05,2019
Minithumbup
By: 'O'
Jun 05,2019
0 people found
this helpful
I am happy, with the service which I got it from The Colin Bibra's staff. They are very organised and reliable, Specially Georgia and Mahnaz seems to be very hardworking people....
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Comment on agent fees
Good
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“Very very helpful...”

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May 31,2019
Minithumbup
By: 'Milad'
May 31,2019
0 people found
this helpful
Very informative and helpful. Really pataint and polite. I would surly recommend them to everyone as I already have. Thank you guys...
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Staff picture Jeremy
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Staff picture John
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(2)

Landlord Fees

LANDLORD FEES SCHEDULE
ADDITIONAL FEES AND CHARGES

LETTINGS INSTRUCTION FEES (see T&C's for service details)
Let Only: 12% (Inc. VAT) of yearly rental income upfront
Let Only Renew: 6% (Inc. VAT) of yearly rental income upfront
Let + Rent Collect: 13.2% (Inc. VAT) of monthly rental Income
Let + Manage: 18% (Inc. VAT) of monthly rental Income
Premium Manage: 21.60%(Inc. VAT) of monthly rental Income

SALES INSTRUCTION FEES (see T&C's for service details)
1.8% (Inc. VAT) of total sale price (sole agents)
2.4% (Inc. VAT) of total sale price (joint agents)
3.0% (Inc. VAT) of total sale price (multiple agents)

PRE-TENANCY FEES (ALL SERVICE LEVELS)
Arranging and facilitating statutory compliance if not provided on instruction or undertaken by the landlord:
• Energy Performance Certificate (EPC): £90 (Inc. VAT) per tenancy
• Gas Safety Certificate (GSR): £111 (Inc. VAT) per tenancy
• Electrical Installation Condition Report (EICR): £180 (Inc. VAT) per tenancy
• Portable Appliance Testing (PAT): £54 (Inc. VAT) per tenancy
• Legionella Risk Assessment: £54 (Inc. VAT) per tenancy
• Installing Smoke alarms and Carbon Monoxide: £80 (Inc. VAT) per tenancy
• Handling local authority licensing application: £150 Inc. VAT) per tenancy

START OF TENANCY FEES
Referencing fees: £21.60 (Inc. VAT) per applicant and guarantor (if required). Referencing for each applicant to assess affordability)
Drawing up tenancy Agreement: £160.00 (Inc. VAT) per applicant. Agreement will be uploaded for signing via DocuSign.
Deposit Registration Fees (where collected): £90 (Inc. VAT) per tenancy. Register landlord and tenant details and protect the security deposit with a Government-authorized Scheme. Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of the tenancy start date.
Inventory in fee: £151.80 (Inc. VAT) per tenancy.
Professional Inventory company to attend the property to undertake a Schedule of Condition to be compared against inventory when tenants leave

DURING TENANCY FEES
Additional Property Visits: £90 (Inc. VAT) per visit.
Should the landlord request property visits in addition to those within their existing Terms of Business, this covers the costs of attending the property.
Renewal Fees: £160 (Inc. VAT) per tenancy.
Contract negotiation, amending and updating terms and arranging for the signing of a further tenancy agreement.

END OF TENANCY FEES
Check-out Inventory: £151.80 (Inc. VAT) per tenancy.
Professional Inventory company to attend the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit.
Fees for the service of Legal Notices (Section 8 or Section 21): £180 (Inc. VAT) per Notice.

Client Money Protection (CMP): Propertymark
Redress scheme: The Property Ombudsman

Please ask a member of staff if you have any questions about our Fees

Tenant Fees

Fee information
New assured shorthold tenancies (ASTs) tenant fees

Holding Deposit: One week’s rent.

Security Deposit: Five weeks’ rent.(This covers damages or defaults on the part of the tenant during the tenancy)

Unpaid Rent: Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s): Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract: £50 (Inc. VAT) per agreed variation. (To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents)

Change of Sharer: £50 (Inc. VAT) per replacement tenant or any reasonable costs incurred if higher. (To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination: Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Client Money Protection (cmp): Propertymark
Redress scheme: The Property Ombudsman

You can find out more details on the agent’s website or by contacting the agent directly.
Last updated at 20/09/2019, 12:58 PM by john bishop
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Colin Bibra Estate Agents Limited – Complaints Handling Procedure

Our complaints policy

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please let us know the details in writing, either by letter or email.

What will happen next?

1. We will acknowledge receipt of your complaint by letter or email within three working days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to the manager of the relevant department (sales, lettings, property management or estate management), who will review the matter and speak to the member/members of staff involved.

3. Within fifteen working days of your complaint being sent, we will send you a detailed written reply to your complaint, including suggestions for resolving the matter.

4. If you do not feel your complaint has been resolved, we will then invite you to a meeting during working hours to discuss and resolve your complaint. The meeting will take place within fifteen working days of us becoming aware of your dissatisfaction, subject to your availability.

5. Within five working days of the meeting, we will write to you to confirm what took place and any solutions we have agreed with you.

6. If you do not want a meeting or it is not possible, we will arrange for a director of the company to review the decision.

7. We will write to you within 10 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) then you can take the matter up with The Property Ombudsman: (or your chosen approved scheme) without charge”. You can contact The Property Ombudsman by:

Post: Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Telephone: 01722 333306
Email: [email protected]
Website: https://www.tpos.co.uk/
Last updated at 11:58 AM 20/09/2019 by john bishop

Awards won by Colin Bibra, London W5 3TJ



Get in touch with

Colin Bibra

Branch - Ealing Broadway, London, W5