3 Star Review
Jul 20,2020
By:
'Andrew'
Jul 20,2020
Branch: London, 1B Murray Street
Services: Lettings (as a Tenant)
Rent PCM: £2340
Would you recommend?: No
Postcode: N7
Branch: London, 1B Murray Street
Lettings (as a Tenant)
Rent PCM: £2340
Postcode: N7
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Pros
- Usually very quick and efficient when dealing with malfunctioning equipment or damage in flat
- Generally very responsive over email when contacted
Cons
- Poor communication from their side re visits from landlord-approved contractors (booked in a 3 week renovation project on the above flat without letting us know so we could make other arrangements, resulting in lots of banging, drilling at all hours including Sundays)
- Don't seem fully aware of tenant law (less than 24 hours notice for visits and, when challenged, said it was unavoidable as that was the only time the contractor could do and 'it's a guideline, not a law')
Overall:
First year or so experience was excellent, and they are still very good and responsive at usual issues regarding replacements or flat damage - just wish they were a little more proactive and less defensive when challenged; we often feel like we don't want to complain about anything because it's taken personally. No idea which staff members we have dealt with as they just sign off as 'ORL'.
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