We rented a flat in 2009/10 and were shocked by how poor the service, the accomodation and the general attitude were of the agency and the Landlord. The agency & the landlord are the same operation - despite what they may lead you to believe.
I would say that they repeatedly erred on the side of criminality. I can't recall how many fire-safety issues, leaks and other issues we had... all fixed by a group of illegal workers who were periodically dropped off at our doorstep and had no certification or training for the work they were carriying out. One of the flats below us was burgaled something like 3 times in 1 month. When they asked the landlord to replace the (obviously useless and by now battered lock & door) he was incredibly rude and agressive towards them and refused (this is despite the police suggesting that he did this).
Both the workers and the landlord's men regularly entered the property without notice. It was appalling through and through.
I would also echo other respondant's stories of being bullied and ignored by the agency. There was a level of deception that we were shocked at. We were often promised things to later be told that we were hearing things & that she had no recollection of saying.
They seem to have gone off radar and changed their name. SO BEWARE and make sure you check the landlords name & the agencies affliations before renting anything in North London.
What agent could do to change your mind?
It wouldn't have been hard to do better than this. They should be shut-down.