100% lettings valuation accuracy
28% lettings fee satisfaction
Nov 26,2015
Nov 26,2015
4
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I would highly recommend not going with Kingstons. Firstly, our house wasn't cleaned before we moved so we had to remove items left behind by the previous tenants and we had a huge back log of bin bags left by them too which eventually resulted in a mouse in our kitchen. We phoned Kingstons to sort this and when someone was sent out, to our dismay they had scattered mouse poison all across our kitchen counters.
After a series of other problems, we had a knock on our front door during November and it was from two of the male workers from Kingstons. They'd bought us 2 bottles of wine to apologise for the problems we'd experienced which was conveniently timed being the time of year most students look for a new house .
The company continually played down situations, such as the time we all received a confidential email requesting bank details from their Accounts Manager and the manager had also cc'd in a couple of other random strangers. When I emailed and phoned to question this I was told that this was absolutely fine.
When it came to trying to get our deposits back, they couldn't have made it any harder - ignored our phone calls, didn't acknowledge or reply to emails and when we did get through to the Accounts Manager, she was extremely abrupt. After reading through our Deposit Scheme, we noticed that our deposits were only protected for 3 months after our tenancy had ended meaning that Kingstons could then keep our deposits after this date. This may explain why the company made it near enough impossible for us to contact them in the hope of us giving up. The only way we could get a response was by going into their office and saying that we were going to take them to a small claims court.
On numerous occasions when we visited the office, other people were voicing their problems with the company and Kingstons would try to usher them in to their back office to stop others from witnessing. I would strongly recommend not going with them as I wouldn't want others to experience the stress they have caused us. The company couldn't care any less for their customers and show no understanding.
After a series of other problems, we had a knock on our front door during November and it was from two of the male workers from Kingstons. They'd bought us 2 bottles of wine to apologise for the problems we'd experienced which was conveniently timed being the time of year most students look for a new house .
The company continually played down situations, such as the time we all received a confidential email requesting bank details from their Accounts Manager and the manager had also cc'd in a couple of other random strangers. When I emailed and phoned to question this I was told that this was absolutely fine.
When it came to trying to get our deposits back, they couldn't have made it any harder - ignored our phone calls, didn't acknowledge or reply to emails and when we did get through to the Accounts Manager, she was extremely abrupt. After reading through our Deposit Scheme, we noticed that our deposits were only protected for 3 months after our tenancy had ended meaning that Kingstons could then keep our deposits after this date. This may explain why the company made it near enough impossible for us to contact them in the hope of us giving up. The only way we could get a response was by going into their office and saying that we were going to take them to a small claims court.
On numerous occasions when we visited the office, other people were voicing their problems with the company and Kingstons would try to usher them in to their back office to stop others from witnessing. I would strongly recommend not going with them as I wouldn't want others to experience the stress they have caused us. The company couldn't care any less for their customers and show no understanding.
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9th Jan 2023
reviewed by 'Armitage'
3rd Aug 2022
reviewed by 'Leigh'
16th Jun 2022
reviewed by 'Jay'
20th May 2022
reviewed by 'Laura'
15th Dec 2021
reviewed by 'Coco'
Opening Hours
Address
Kingstons Residential Cardiff
91 Wyeverne Road
Cardiff
South Glamorgan
CF24 4BG
02920 409999
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 28% | £270 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 1 | 30 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
- CF24
Services offered
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- Block Management
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Feb 13,2024
Feb 13,2024
0
people found
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Absolutely shocking letting agency. After leaving they took a significant, unjustified amount of money off the deposit. They then refuse to send you invoices of work done and have no reason to justify it at all. This company 100% preys on new students coming to Cardiff....
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Jan 09,2023
Jan 09,2023
2
people found
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this helpful
What an absolute joke of a company. You can't call them. They don't reply to your emails. They say you haven't paid your rent when your bank says you have. Stay well away from this Mickey Mouse Opertion!!!!!...
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May 26, 2023
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I may not be on your system, but I pay my sons rent so have a valid input!!! ...
Aug 03,2022
Aug 03,2022
1
people found
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this helpful
My landlord switched to using Kingstons last year. I've been waiting for a repair to the fire alarm systems and the extractor fans in the property for 10 months, I've been waiting 5 days for a response from the office to help me with switching the letting ...
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Jun 16,2022
Jun 16,2022
1
people found
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this helpful
They will not go the extra mile to help, they just do what they need to do. Absolutely no customer service and Poor attitude...
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Jun 21, 2022
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Your name does not match any one that is named on our system. ...
May 20,2022
May 20,2022
2
people found
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this helpful
I wouldn't even give one star. Where ever you see this logo, RUN! The worset estate agents Ive ever experienced (coming from London) absolute liars from the get go. Will say anything to get you to sign and pay a deposit/ bond.
Worse, they will ...
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Dec 15,2021
Dec 15,2021
2
people found
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this helpful
Avoid these cowboys! Left my son in the lurch on a Friday night when they changed his room door (without any notice!) and he obviously couldn't gain access without the new key (and their offices were shut). No one has shown any sense of accountability ...
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Nov 24,2021
Nov 24,2021
1
people found
this helpful
this helpful
Great experience renting through Kingstons.
Service was great we had some issues in the start but the team at Kingstons definitely pulled through with amazing support for me and my house mates, thank you Kingstons!...
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Nov 24,2021
Nov 24,2021
0
people found
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Amazing services for property owners.
Let out three of my flats within in the first month of listing with them, very happy with service and appreciate the entire team making my life easy.
Thank you to the team at Kingstons!...
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Sep 18,2021
Sep 18,2021
1
people found
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this helpful
Son has rented place with his uni mates, property has not been cleaned since last tenants, has damp, broken furniture, massive hole in one of the rooms, has mould in one of the room, leaks that show on wall, the landlord jus painted over it, ...
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May 21,2021
May 21,2021
0
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Awful agency. Inappropriate comments made, reluctant to clean property or sort out basic things like blinds, least year charged us for things that were registered before we even fully moved in...
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Feb 02,2021
Feb 02,2021
2
people found
this helpful
this helpful
The estate agent (Kingston’s) was terrible. The staff were unprofessional, rude and dismissive in person and on the phone and never honoured commitments on time and sometimes never. ‘Maintenance staff were never in the office’ no matter what day or time we rang and ...
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Oct 14,2020
Oct 14,2020
0
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Absolutely disgusting service. Filled me with a pack of lies. The house wasn’t even in a viewable state. As soon as I made the agent aware work would have to be carried out. I was wrongly informed told to wait for a phone call ...
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Oct 15, 2020
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It’s actually funny you say that because when I telephoned your office back to speak to a manager I was told there is nothing that can be done as this office is in fact head office. I was told by one of the female staff that speaking to a manager wouldn’t change anything so I asked for an email to email my complaint and was giving a normal email address for enquiries.
It’s also funny you say the property is new to you because from what the agent was saying at the viewing you have let t ...
Jan 23,2020
Jan 23,2020
5
people found
this helpful
this helpful
Beyond incompetent. I didn't think they were too bad after finding our property but then alas, once we moved in things went horribly wrong. One of us moved in early and they kept showing up unannounced to perform maintenance and hadn't even finished cleaning when ...
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Feb 07,2019
Feb 07,2019
0
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Right from the beginning has been an absolute joke. The property was in bad condition and it took some time to get put right. The garden was a jungle which we had to cut ourselves.
The staff are hopeless and painful to communicate with.
About 2 ...
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Comment on agent fees
Average
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Nov 16,2018
Nov 16,2018
1
people found
this helpful
this helpful
When we moved in the cleaning wasn't done and we found the landlord apologising and struggling to clean as he could. Later they finally sent a team to clean the house. We asked for some minimal work to be done, had to email many times, ...
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Sep 11,2018
Sep 11,2018
2
people found
this helpful
this helpful
Only just getting round to do doing this review but I have been meaning to do it for some time. Last year I was due to move into a 2-bed property in Cardiff Bay with my friend. It was a quick turn around with viewing ...
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Aug 30,2018
Aug 30,2018
2
people found
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this helpful
Keeps hold of deposits- dupes younger adults and fobs them off each time they try to return their money. Poor housing stock and numerous issues reported that were not acted upon....
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Comment on agent fees
Hides behind contract but does not fulfil their responsibilities and ignores concerns
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May 31,2018
May 31,2018
1
people found
this helpful
this helpful
Genuinely do not recommend!! The customer service is beyond incompetent. Me and my flatmate were living without heating and hot water in the middle of winter for two months. Faced multiple issues like mould, mice, broken furniture, gas leaks - a lot of those could ...
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Feb 08,2018
Feb 08,2018
1
people found
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Absolutely appalling service and disregard for the safety of their tenants. Someone attempted to break into our house and left the letterplate hanging by a screw so we literally had a big hole in our door after we managed to chase the burglar away. I ...
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Sep 23,2017
Sep 23,2017
5
people found
this helpful
this helpful
Please explain how you can allow two new tenants (my son and a friend) to sign all the relevant contracts etc. Pay in full upfront all the necessary charges, deposits etc. Shake hands and arrange collected of the keys on a Wednesday morning at 9.30am. ...
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Aug 26,2017
Aug 26,2017
3
people found
this helpful
this helpful
As a student, do not rent from them. House was dirty, there was even a slug left in the dishwasher which was broken when we moved in. gave us the wrong keys initially, they let themselves into our property without even knocking or any notice, ...
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Comment on agent fees
No fees paid
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Aug 16,2017
Aug 16,2017
3
people found
this helpful
this helpful
PLEASE DON'T RENT HERE!!
I cannot understand how they have positive reviews on google but I have never regretted anything more than letting with Kingstons. I felt very welcomed and confident when I went to the office and arranged for my deposit to be taken. ...
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Comment on agent fees
£250 admin fees and £60 check out fee. i personally don't rent a lot so i'm not sure if this is a good rate. but considering their service is non existent its a complete joke.
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Aug 11,2017
Aug 11,2017
2
people found
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Honestly the worst student estate agents you could ever imagine. The staff are rude and unhelpful, the property was an absolute mess when we moved in, we were frequently harassed to clean the property even though it was constantly spotless. There was mould on the ...
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Agency fees were extremely high and seemed to be all they really cared about, making money.
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Jul 31,2017
Jul 31,2017
0
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I have had nothing but excellent service for the last 11 years from Kingstons Residential. They have been nothing but professional and have provided an outstanding service.
The staff are extremely friendly and through out the year have kept me informed of any issues regarding the ...
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Comment on agent fees
Agent fees are of satisfactory and well below other agents.
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Oct 19, 2018
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Hello Shahid, I found this review because I wanted to leave a bad review for Kingstons. We have been emailing/calling for weeks with no reply and no action. We called them again today so let's see. So far it is the WORST letting agency I have ever been in touch with ...
Jul 27,2017
Jul 27,2017
0
people found
this helpful
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I recently used Kingstons residential to let out my property. They were extremly helpful and thouragh with there searches on my new Tennent.
Kingstons have a large market from students, family's and professionals, so they managed to get me a fantastic professional Tenent with in ...
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Comment on agent fees
I have been a landlord for many years and Kingstons residential charge by far the most reasonable agent fees I have come across.
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Jul 14,2017
Jul 14,2017
1
people found
this helpful
this helpful
The worst estate agents you could possibly go to!! They don't even deserve one star. Unbelievably unorganised, they don't care about their tenants, and they will passive aggressively argue with you over the phone when you question them about their own mistakes!! They try as ...
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Mar 01,2017
Mar 01,2017
2
people found
this helpful
this helpful
The agency is awful and does not even deserve one star. The are not helpful at all, the house has mould and the roof has a leak. Small issues in the house are never taken care of and the best of all is that the ...
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Comment on agent fees
Bad. It is unacceptable to pay for almost all of the amount of the agent fees for a house you are already living.
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Mar 03, 2017
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At Kingstons we take all complaints very seriously and would have liked the opportunity to discuss the content of your review in person.
We do have a complaints procedure which has not been followed correctly in this instance.
In the event that we are unable to reach a satisfactory conclusion over the telephone or in writing then we invite our tenants in to the office for a meeting. If you would like to meet or simply have a chat with a member of our team to discuss your experience with us ...
Sep 15,2016
Sep 15,2016
2
people found
this helpful
this helpful
Kingston residential provided me with a property, which was covered in mould (which was going to be removed when I moved in, according to Kingstons).The cleaning I was provided with when moving in was redundant and upon moving in there was a slug and ...
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Aug 09,2016
Aug 09,2016
3
people found
this helpful
this helpful
Do not deal with this company.
The property was dirty when the tenants moved in.
The fire alarm was not linked and did not comply with HMO regulations, they only acknowledged this after it was reported to the housing officer.
Loads of problems.
Now one ...
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What agent could do to change your mind?
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Comment on agent fees
Poor
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Aug 01,2016
Aug 01,2016
3
people found
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this helpful
Will never touch them again with a 10ft barge pole.
To begin with, when picking the keys up for my home I was greeted wth the keys might work we haven't checked. To only understand that the keys were handed in, in the morning by ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:41 PM 09/12/2021 by Laura
