“Would NEVER recommend...”
1 Star Review
Feb 13,2024
By:
'Anon'
Feb 13,2024
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Lettings (as a Tenant)
Postcode: CF24
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Absolutely shocking letting agency. After leaving they took a significant, unjustified amount of money off the deposit. They then refuse to send you invoices of work done and have no reason to justify it at all. This company 100% preys on new students coming to Cardiff....
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“What an absolute joke of a company. You can't......”
1 Star Review
Jan 09,2023
By:
'Armitage'
Jan 09,2023
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NN11
Lettings (as a Tenant)
Postcode: NN11
2
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What an absolute joke of a company. You can't call them. They don't reply to your emails. They say you haven't paid your rent when your bank says you have. Stay well away from this Mickey Mouse Opertion!!!!!...
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“My landlord switched to using Kingstons last ......”
1 Star Review
Aug 03,2022
By:
'Leigh'
Aug 03,2022
Services: Lettings (as a Tenant)
Rent PCM: £625
Would you recommend?: No
Postcode: CF11
Lettings (as a Tenant)
Rent PCM: £625
Postcode: CF11
1
people found
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My landlord switched to using Kingstons last year. I've been waiting for a repair to the fire alarm systems and the extractor fans in the property for 10 months, I've been waiting 5 days for a response from the office to help me with switching the letting ...
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“They will not go the extra mile to help, they......”
1 Star Review
Jun 16,2022
By:
'Jay'
Jun 16,2022
Services: Prospective Vendor/Buyer
Would you recommend?: No
Postcode: CF83
Prospective Vendor/Buyer
Postcode: CF83
1
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They will not go the extra mile to help, they just do what they need to do. Absolutely no customer service and Poor attitude...
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“I wouldn't even give one star. Where ever you......”
1 Star Review
May 20,2022
By:
'Laura'
May 20,2022
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF11
Lettings (as a Tenant)
Postcode: CF11
2
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I wouldn't even give one star. Where ever you see this logo, RUN! The worset estate agents Ive ever experienced (coming from London) absolute liars from the get go. Will say anything to get you to sign and pay a deposit/ bond.
Worse, they will ...
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“Avoid these cowboys! Left my son in the lurch......”
1 Star Review
Dec 15,2021
By:
'Coco'
Dec 15,2021
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF10
Lettings (as a Tenant)
Postcode: CF10
2
people found
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Avoid these cowboys! Left my son in the lurch on a Friday night when they changed his room door (without any notice!) and he obviously couldn't gain access without the new key (and their offices were shut). No one has shown any sense of accountability ...
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2
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“Great experience renting through Kingstons.......”
5 Star Review
Nov 24,2021
By:
'Kam'
Nov 24,2021
Services: Lettings (as a Tenant)
Rent PCM: £1700
Would you recommend?: Yes
Postcode: CF24
Lettings (as a Tenant)
Rent PCM: £1700
Postcode: CF24
1
people found
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Great experience renting through Kingstons.
Service was great we had some issues in the start but the team at Kingstons definitely pulled through with amazing support for me and my house mates, thank you Kingstons!...
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1
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“Amazing services for property owners.Let ou......”
5 Star Review
Nov 24,2021
By:
'Landlord'
Nov 24,2021
Services: Lettings (as a Landlord)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: CF24
Lettings (as a Landlord)
Rent PCM: £1500
Postcode: CF24
0
people found
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Amazing services for property owners.
Let out three of my flats within in the first month of listing with them, very happy with service and appreciate the entire team making my life easy.
Thank you to the team at Kingstons!...
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“All Students be Warned, Do Not Use...”
1 Star Review
Sep 18,2021
By:
'Vimal'
Sep 18,2021
Services: Lettings (as a Tenant)
Rent PCM: £2500
Would you recommend?: No
Postcode: CF24
Lettings (as a Tenant)
Rent PCM: £2500
Postcode: CF24
1
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Son has rented place with his uni mates, property has not been cleaned since last tenants, has damp, broken furniture, massive hole in one of the rooms, has mould in one of the room, leaks that show on wall, the landlord jus painted over it, ...
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1 Star Review
May 21,2021
By:
'Tom'
May 21,2021
Services: Lettings (as a Tenant)
Rent PCM: £350
Would you recommend?: No
Postcode: CF24
Lettings (as a Tenant)
Rent PCM: £350
Postcode: CF24
0
people found
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Awful agency. Inappropriate comments made, reluctant to clean property or sort out basic things like blinds, least year charged us for things that were registered before we even fully moved in...
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“The estate agent (Kingston’s) was terrible. T......”
1 Star Review
Feb 02,2021
By:
'A Tenant'
Feb 02,2021
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Lettings (as a Tenant)
Postcode: CF24
2
people found
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The estate agent (Kingston’s) was terrible. The staff were unprofessional, rude and dismissive in person and on the phone and never honoured commitments on time and sometimes never. ‘Maintenance staff were never in the office’ no matter what day or time we rang and ...
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“Absolutely disgusting service. Filled me with......”
1 Star Review
Oct 14,2020
By:
'Joanna'
Oct 14,2020
Services: Lettings (Prospective customer)
Rent PCM: £750
Would you recommend?: No
Postcode: CF3
Lettings (Prospective customer)
Rent PCM: £750
Postcode: CF3
0
people found
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Absolutely disgusting service. Filled me with a pack of lies. The house wasn’t even in a viewable state. As soon as I made the agent aware work would have to be carried out. I was wrongly informed told to wait for a phone call ...
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“Never seen so much disorganised mess in my life....”
1 Star Review
Jan 23,2020
By:
'Eleanor'
Jan 23,2020
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Lettings (as a Tenant)
Postcode: CF24
5
people found
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Beyond incompetent. I didn't think they were too bad after finding our property but then alas, once we moved in things went horribly wrong. One of us moved in early and they kept showing up unannounced to perform maintenance and hadn't even finished cleaning when ...
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5
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1 Star Review
Feb 07,2019
By:
'Helly'
Feb 07,2019
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF10
Lettings (as a Tenant)
Postcode: CF10
0
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Right from the beginning has been an absolute joke. The property was in bad condition and it took some time to get put right. The garden was a jungle which we had to cut ourselves.
The staff are hopeless and painful to communicate with.
About 2 ...
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Comment on agent fees
Average
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“When we moved in the cleaning wasn't done and we ......”
1 Star Review
Nov 16,2018
By:
'Vlad'
Nov 16,2018
Services: Lettings (as a Tenant)
Rent PCM: £1350
Would you recommend?: No
Postcode: CF23
Lettings (as a Tenant)
Rent PCM: £1350
Postcode: CF23
1
people found
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When we moved in the cleaning wasn't done and we found the landlord apologising and struggling to clean as he could. Later they finally sent a team to clean the house. We asked for some minimal work to be done, had to email many times, ...
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“Worst Letting Agents in Cardiff...”
1 Star Review
Sep 11,2018
By:
'James'
Sep 11,2018
Services: Lettings (as a Tenant)
Rent PCM: £925
Would you recommend?: No
Postcode: CF11
Lettings (as a Tenant)
Rent PCM: £925
Postcode: CF11
2
people found
this helpful
Only just getting round to do doing this review but I have been meaning to do it for some time. Last year I was due to move into a 2-bed property in Cardiff Bay with my friend. It was a quick turn around with viewing ...
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Comment on agent fees
Average
2
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1 Star Review
Aug 30,2018
By:
'Paul'
Aug 30,2018
Services: Lettings (as a Tenant)
Rent PCM: £1400
Would you recommend?: No
Postcode: CA24
Lettings (as a Tenant)
Rent PCM: £1400
Postcode: CA24
2
people found
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Keeps hold of deposits- dupes younger adults and fobs them off each time they try to return their money. Poor housing stock and numerous issues reported that were not acted upon....
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Comment on agent fees
Hides behind contract but does not fulfil their responsibilities and ignores concerns
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“Horrifically incompetent and inadequate customer service...”
1 Star Review
May 31,2018
By:
'Dimana'
May 31,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Lettings (as a Tenant)
Postcode: CF24
1
people found
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Genuinely do not recommend!! The customer service is beyond incompetent. Me and my flatmate were living without heating and hot water in the middle of winter for two months. Faced multiple issues like mould, mice, broken furniture, gas leaks - a lot of those could ...
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“Absolutely appalling service and disregard for the safety of their ......”
1 Star Review
Feb 08,2018
By:
'Student'
Feb 08,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Lettings (as a Tenant)
Postcode: CF24
1
people found
this helpful
Absolutely appalling service and disregard for the safety of their tenants. Someone attempted to break into our house and left the letterplate hanging by a screw so we literally had a big hole in our door after we managed to chase the burglar away. I ...
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1
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“Please explain how you can allow two new tenants (my ......”
1 Star Review
Sep 23,2017
By:
'Outrageous'
Sep 23,2017
Services: Lettings (Prospective customer)
Rent PCM: £900
Would you recommend?: No
Postcode: CF11
Lettings (Prospective customer)
Rent PCM: £900
Postcode: CF11
5
people found
this helpful
Please explain how you can allow two new tenants (my son and a friend) to sign all the relevant contracts etc. Pay in full upfront all the necessary charges, deposits etc. Shake hands and arrange collected of the keys on a Wednesday morning at 9.30am. ...
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5
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“As a student, do not rent from them. House was ......”
1 Star Review
Aug 26,2017
By:
'Tom'
Aug 26,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Lettings (as a Tenant)
Postcode: CF24
3
people found
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As a student, do not rent from them. House was dirty, there was even a slug left in the dishwasher which was broken when we moved in. gave us the wrong keys initially, they let themselves into our property without even knocking or any notice, ...
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Comment on agent fees
No fees paid
3
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“PLEASE DON'T RENT HERE!!I cannot understand how they have ......”
1 Star Review
Aug 16,2017
By:
'lizzie'
Aug 16,2017
Services: Lettings (as a Tenant)
Rent PCM: £470
Would you recommend?: No
Postcode: CF24
Lettings (as a Tenant)
Rent PCM: £470
Postcode: CF24
3
people found
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PLEASE DON'T RENT HERE!!
I cannot understand how they have positive reviews on google but I have never regretted anything more than letting with Kingstons. I felt very welcomed and confident when I went to the office and arranged for my deposit to be taken. ...
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Comment on agent fees
£250 admin fees and £60 check out fee. i personally don't rent a lot so i'm not sure if this is a good rate. but considering their service is non existent its a complete joke.
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“Honestly the worst student estate agents you could ever imagine. ......”
1 Star Review
Aug 11,2017
By:
'Student'
Aug 11,2017
Services: Lettings (as a Tenant)
Rent PCM: £340
Would you recommend?: No
Postcode: CF11
Lettings (as a Tenant)
Rent PCM: £340
Postcode: CF11
2
people found
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Honestly the worst student estate agents you could ever imagine. The staff are rude and unhelpful, the property was an absolute mess when we moved in, we were frequently harassed to clean the property even though it was constantly spotless. There was mould on the ...
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Comment on agent fees
Agency fees were extremely high and seemed to be all they really cared about, making money.
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“I have had nothing but excellent service for the last 11 ......”
5 Star Review
Jul 31,2017
By:
'Shahid'
Jul 31,2017
Services: Lettings (as a Landlord)
Rent PCM: £1200
Would you recommend?: Yes
Postcode: CF24
Lettings (as a Landlord)
Rent PCM: £1200
Postcode: CF24
0
people found
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I have had nothing but excellent service for the last 11 years from Kingstons Residential. They have been nothing but professional and have provided an outstanding service.
The staff are extremely friendly and through out the year have kept me informed of any issues regarding the ...
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Comment on agent fees
Agent fees are of satisfactory and well below other agents.
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“I recently used Kingstons residential to let out my property. ......”
5 Star Review
Jul 27,2017
By:
'Rumman'
Jul 27,2017
Services: Lettings (as a Landlord)
Rent PCM: £680
Would you recommend?: Yes
Postcode: CF11
Lettings (as a Landlord)
Rent PCM: £680
Postcode: CF11
0
people found
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I recently used Kingstons residential to let out my property. They were extremly helpful and thouragh with there searches on my new Tennent.
Kingstons have a large market from students, family's and professionals, so they managed to get me a fantastic professional Tenent with in ...
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Comment on agent fees
I have been a landlord for many years and Kingstons residential charge by far the most reasonable agent fees I have come across.
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“The worst estate agents you could possibly go to!! They ......”
1 Star Review
Jul 14,2017
By:
'Laura'
Jul 14,2017
Services: Lettings (as a Tenant)
Rent PCM: £325
Would you recommend?: No
Postcode: CF24
Lettings (as a Tenant)
Rent PCM: £325
Postcode: CF24
1
people found
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The worst estate agents you could possibly go to!! They don't even deserve one star. Unbelievably unorganised, they don't care about their tenants, and they will passive aggressively argue with you over the phone when you question them about their own mistakes!! They try as ...
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“The agency is awful and does not even deserve one ......”
1 Star Review
Mar 01,2017
By:
'Ir.'
Mar 01,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Lettings (as a Tenant)
Postcode: CF24
2
people found
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The agency is awful and does not even deserve one star. The are not helpful at all, the house has mould and the roof has a leak. Small issues in the house are never taken care of and the best of all is that the ...
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Comment on agent fees
Bad. It is unacceptable to pay for almost all of the amount of the agent fees for a house you are already living.
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“Kingston residential provided me with a property, which was covered ......”
1 Star Review
Sep 15,2016
By:
'Student'
Sep 15,2016
Services: Lettings (as a Tenant)
Rent PCM: £325
Would you recommend?: No
Postcode: CF24
Lettings (as a Tenant)
Rent PCM: £325
Postcode: CF24
2
people found
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Kingston residential provided me with a property, which was covered in mould (which was going to be removed when I moved in, according to Kingstons).The cleaning I was provided with when moving in was redundant and upon moving in there was a slug and ...
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“Do not deal with this company.The property was dirty ......”
1 Star Review
Aug 09,2016
By:
'StudentB'
Aug 09,2016
Services: Lettings (as a Tenant)
Rent PCM: £270
Would you recommend?: No
Postcode: CF24
Lettings (as a Tenant)
Rent PCM: £270
Postcode: CF24
3
people found
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Do not deal with this company.
The property was dirty when the tenants moved in.
The fire alarm was not linked and did not comply with HMO regulations, they only acknowledged this after it was reported to the housing officer.
Loads of problems.
Now one ...
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What agent could do to change your mind?
Poor
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Poor
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“Will never touch them again with a 10ft barge pole. ......”
1 Star Review
Aug 01,2016
By:
'CMET'
Aug 01,2016
Services: Lettings (as a Tenant)
Rent PCM: £1
Would you recommend?: No
Postcode: CF24
Lettings (as a Tenant)
Rent PCM: £1
Postcode: CF24
3
people found
this helpful
Will never touch them again with a 10ft barge pole.
To begin with, when picking the keys up for my home I was greeted wth the keys might work we haven't checked. To only understand that the keys were handed in, in the morning by ...
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It’s also funny you say the property is new to you because from what the agent was saying at the viewing you have let this property to the previous tenant!
You are miss informing people and wasting people’s valuable time in finding a secure property.