Kingstons Residential Cardiff
Cardiff, CF24
1.3/5, 24 reviews
8% recommended
100% lettings valuation accuracy
26% lettings fee satisfaction

“Do not use...”

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Aug 30,2018
Minithumbdown
By: 'Paul'
Aug 30,2018
1 people found
this helpful
Keeps hold of deposits- dupes younger adults and fobs them off each time they try to return their money. Poor housing stock and numerous issues reported that were not acted upon.
Comment on agent fees
Hides behind contract but does not fulfil their responsibilities and ignores concerns
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Opening Hours
Address

Kingstons Residential Cardiff
91 Wyeverne Road
Cathays,Cardiff
Gwynedd
CF24 4BG
02920 409999

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 26% £270 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 0 21 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

“Awful....”

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Feb 07,2019
Minithumbdown
By: 'Helly'
Feb 07,2019
0 people found
this helpful
Right from the beginning has been an absolute joke. The property was in bad condition and it took some time to get put right. The garden was a jungle which we had to cut ourselves. The staff are hopeless and painful to communicate with. About 2 ...
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Comment on agent fees
Average
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“When we moved in the cleaning wasn't done and we ......”

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Nov 16,2018
Minithumbdown
By: 'Vlad'
Nov 16,2018
0 people found
this helpful
When we moved in the cleaning wasn't done and we found the landlord apologising and struggling to clean as he could. Later they finally sent a team to clean the house. We asked for some minimal work to be done, had to email many times, ...
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“Worst Letting Agents in Cardiff...”

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Sep 11,2018
Minithumbdown
By: 'James'
Sep 11,2018
1 people found
this helpful
Only just getting round to do doing this review but I have been meaning to do it for some time. Last year I was due to move into a 2-bed property in Cardiff Bay with my friend. It was a quick turn around with viewing ...
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Comment on agent fees
Average
Attachments

Review file
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“Do not use...”

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Aug 30,2018
Minithumbdown
By: 'Paul'
Aug 30,2018
1 people found
this helpful
Keeps hold of deposits- dupes younger adults and fobs them off each time they try to return their money. Poor housing stock and numerous issues reported that were not acted upon....
read full review
Comment on agent fees
Hides behind contract but does not fulfil their responsibilities and ignores concerns
Was this helpful? Yes

“Horrifically incompetent and inadequate customer service...”

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May 31,2018
Minithumbdown
By: 'Dimana'
May 31,2018
1 people found
this helpful
Genuinely do not recommend!! The customer service is beyond incompetent. Me and my flatmate were living without heating and hot water in the middle of winter for two months. Faced multiple issues like mould, mice, broken furniture, gas leaks - a lot of those could ...
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“Absolutely appalling service and disregard for the safety of their ......”

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Feb 08,2018
Minithumbdown
By: 'Student'
Feb 08,2018
1 people found
this helpful
Absolutely appalling service and disregard for the safety of their tenants. Someone attempted to break into our house and left the letterplate hanging by a screw so we literally had a big hole in our door after we managed to chase the burglar away. I ...
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“Please explain how you can allow two new tenants (my ......”

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Sep 23,2017
Minithumbdown
By: 'Outrageous'
Sep 23,2017
5 people found
this helpful
Please explain how you can allow two new tenants (my son and a friend) to sign all the relevant contracts etc. Pay in full upfront all the necessary charges, deposits etc. Shake hands and arrange collected of the keys on a Wednesday morning at 9.30am. ...
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“As a student, do not rent from them. House was ......”

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Aug 26,2017
Minithumbdown
By: 'Tom'
Aug 26,2017
3 people found
this helpful
As a student, do not rent from them. House was dirty, there was even a slug left in the dishwasher which was broken when we moved in. gave us the wrong keys initially, they let themselves into our property without even knocking or any notice, ...
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Comment on agent fees
No fees paid
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“PLEASE DON'T RENT HERE!!I cannot understand how they have ......”

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Aug 16,2017
Minithumbdown
By: 'lizzie'
Aug 16,2017
3 people found
this helpful
PLEASE DON'T RENT HERE!! I cannot understand how they have positive reviews on google but I have never regretted anything more than letting with Kingstons. I felt very welcomed and confident when I went to the office and arranged for my deposit to be taken. ...
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Comment on agent fees
£250 admin fees and £60 check out fee. i personally don't rent a lot so i'm not sure if this is a good rate. but considering their service is non existent its a complete joke.
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“Honestly the worst student estate agents you could ever imagine. ......”

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Aug 11,2017
Minithumbdown
By: 'Student'
Aug 11,2017
2 people found
this helpful
Honestly the worst student estate agents you could ever imagine. The staff are rude and unhelpful, the property was an absolute mess when we moved in, we were frequently harassed to clean the property even though it was constantly spotless. There was mould on the ...
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Comment on agent fees
Agency fees were extremely high and seemed to be all they really cared about, making money.
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“I have had nothing but excellent service for the last 11 ......”

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Jul 31,2017
Minithumbup
By: 'Shahid'
Jul 31,2017
0 people found
this helpful
I have had nothing but excellent service for the last 11 years from Kingstons Residential. They have been nothing but professional and have provided an outstanding service. The staff are extremely friendly and through out the year have kept me informed of any issues regarding the ...
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Comment on agent fees
Agent fees are of satisfactory and well below other agents.
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By: Vlad Tanasescu
Oct 19, 2018
View all comments (1)
Hello Shahid, I found this review because I wanted to leave a bad review for Kingstons. We have been emailing/calling for weeks with no reply and no action. We called them again today so let's see. So far it is the WORST letting agency I have ever been in touch with ...

“I recently used Kingstons residential to let out my property. ......”

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Jul 27,2017
Minithumbup
By: 'Rumman'
Jul 27,2017
0 people found
this helpful
I recently used Kingstons residential to let out my property. They were extremly helpful and thouragh with there searches on my new Tennent. Kingstons have a large market from students, family's and professionals, so they managed to get me a fantastic professional Tenent with in ...
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Comment on agent fees
I have been a landlord for many years and Kingstons residential charge by far the most reasonable agent fees I have come across.
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“The worst estate agents you could possibly go to!! They ......”

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Jul 14,2017
Minithumbdown
By: 'Laura'
Jul 14,2017
1 people found
this helpful
The worst estate agents you could possibly go to!! They don't even deserve one star. Unbelievably unorganised, they don't care about their tenants, and they will passive aggressively argue with you over the phone when you question them about their own mistakes!! They try as ...
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“The agency is awful and does not even deserve one ......”

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Mar 01,2017
Minithumbdown
By: 'Ir.'
Mar 01,2017
2 people found
this helpful
The agency is awful and does not even deserve one star. The are not helpful at all, the house has mould and the roof has a leak. Small issues in the house are never taken care of and the best of all is that the ...
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Comment on agent fees
Bad. It is unacceptable to pay for almost all of the amount of the agent fees for a house you are already living.
Was this helpful? Yes
By: Laura
Mar 03, 2017
View all comments (1)
At Kingstons we take all complaints very seriously and would have liked the opportunity to discuss the content of your review in person. We do have a complaints procedure which has not been followed correctly in this instance. In the event that we are unable to reach a satisfactory conclusion over the telephone or in writing then we invite our tenants in to the office for a meeting. If you would like to meet or simply have a chat with a member of our team to discuss your experience with us ...

“Kingston residential provided me with a property, which was covered ......”

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Sep 15,2016
Minithumbdown
By: 'Student'
Sep 15,2016
2 people found
this helpful
Kingston residential provided me with a property, which was covered in mould (which was going to be removed when I moved in, according to Kingstons).The cleaning I was provided with when moving in was redundant and upon moving in there was a slug and ...
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“Do not deal with this company.The property was dirty ......”

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Aug 09,2016
Minithumbdown
By: 'StudentB'
Aug 09,2016
3 people found
this helpful
Do not deal with this company. The property was dirty when the tenants moved in. The fire alarm was not linked and did not comply with HMO regulations, they only acknowledged this after it was reported to the housing officer. Loads of problems. Now one ...
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What agent could do to change your mind?
Poor
Attached Filesnbsp;
Comment on agent fees
Poor
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“Will never touch them again with a 10ft barge pole. ......”

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Aug 01,2016
Minithumbdown
By: 'CMET Student'
Aug 01,2016
3 people found
this helpful
Will never touch them again with a 10ft barge pole. To begin with, when picking the keys up for my home I was greeted wth the keys might work we haven't checked. To only understand that the keys were handed in, in the morning by ...
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“Kingstons have been awful from day one. When we went ......”

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Jul 28,2016
Minithumbdown
By: 'UnimpressedwithKingstons'
Jul 28,2016
3 people found
this helpful
Kingstons have been awful from day one. When we went to move in they hadn't cleaned the property at all, and they tried to move one person into the lounge rather than their previously designated bedroom. They were rude when sending rent reminders even though ...
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Was this helpful? Yes
By: Laura
Aug 18, 2016
View all comments (1)
we take all complaints very seriously and would have liked the opportunity to discuss the content of your review in person. However, as our company complaints procedure has not been followed correctly in this case, then I would like to draw your attention to the following points: the Kingstons website (www.kingstons.co.uk) as well as the tenant handbook (which works in conjunction with the tenancy agreement) details everything in respect of the handling and returning of your bond deposit. Kingst ...

“I would highly recommend not going with Kingstons. Firstly, our ......”

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Nov 26,2015
Minithumbdown
By: 'Student'
Nov 26,2015
4 people found
this helpful
I would highly recommend not going with Kingstons. Firstly, our house wasn't cleaned before we moved so we had to remove items left behind by the previous tenants and we had a huge back log of bin bags left by them too which eventually resulted ...
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“DO NOT CHOOSE THIS LETTING AGENCY. I moved into one ......”

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Nov 24,2015
Minithumbdown
By: 'IHATEKINGSTONS'
Nov 24,2015
3 people found
this helpful
DO NOT CHOOSE THIS LETTING AGENCY. I moved into one of their properties in my third year of university. The property had many maintenance issues from the start of my tenancy, the biggest of which being that there had been a break in to the ...
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“I am overall appalled by everything that I have experiences ......”

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Sep 28,2015
Minithumbdown
By: 'young professional'
Sep 28,2015
2 people found
this helpful
I am overall appalled by everything that I have experiences with Kingstons. In January 2014, we decided to move into a Kingston's residence that was in a good location and on first inspection was a really good looking property as it was well lived in by ...
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What agent could do to change your mind?
adhere to the law and do their job. Don't make fake promises, don't lie and communicate with your customers.
Attached Filesnbsp;
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“STAY AWAY!!!!This was furnished student accommodation. We had many ......”

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Jul 22,2015
Minithumbdown
By: 'Angry Student'
Jul 22,2015
3 people found
this helpful
STAY AWAY!!!! This was furnished student accommodation. We had many issues with the property and the staff at Kingstons. They appeared to think that we were to young to know anything about a property and belittled us whenever we told them of genuine problems. On ...
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What agent could do to change your mind?
Their job.
Attached Filesnbsp;
Comment on agent fees
Ridiculous amount of money for little work
Was this helpful? Yes

“Paid the Deposit on behalf of my Student Son and ......”

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Feb 01,2013
Minithumbdown
By: 'Paul'
Feb 01,2013
2 people found
this helpful
Paid the Deposit on behalf of my Student Son and his Girlfriend and after a whole year since they moved out have given up on getting the DPS Deposit back.The accounts department have in my opinion contrived a way to 'Retain' the money and ...
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What agent could do to change your mind?
Son's deposit due to be refunded a year ago but missing a surrender of Tenancy Form which they only tell me now 1 year later was required. Well I don't keep those at home but Kingstons do,however they won't tell you.
Attached Filesnbsp;
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“Genuinely awful. They will try to screw you over at ......”

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Dec 13,2012
Minithumbdown
By: 'pascalj92'
Dec 13,2012
2 people found
this helpful
Genuinely awful. They will try to screw you over at every opportunity. We were charged £240 for cleaning despite it being cleaner then when we arrived. Getting the bond back was a torturous affair with them not replying to emails, general lack of communication etc. The ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Kingstons Residential Cardiff, Cardiff CF24 4BG


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