55% sales valuation accuracy
63% sales fee satisfaction
No company information
Latest Reviews
View all Reviews 107
6th Jun 2023
reviewed by 'Danielle'
31st Mar 2023
reviewed by 'Soraya'
2nd Feb 2023
reviewed by 'Landlady'
31st Dec 2022
reviewed by 'Dan'
5th Oct 2022
reviewed by 'Bridget'
24th Jun 2022
reviewed by 'Lisa'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 55% | 63% | £162,000 | £900,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 14 | 6 | 49 | 4 | 2 | 1 | 1 | 1 | 21 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
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Tucker Gardner Branches (view all 5)
Dec 08,2014
Dec 08,2014
3
people found
this helpful
this helpful
- Avoid at all costs -
I was interested in a property in Cambridge offered by Tucker-Gardner, and called just one hour after it was put online on rightmove on a Friday. I requested a viewing at their earliest convenience, which was the Monday following the ...
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Oct 28,2014
Oct 28,2014
3
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Tucker Gardner provided a professional and prompt service in both letting and managing the let. Sally Munday provided sound advice and managed the team....
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Sep 25,2014
Sep 25,2014
2
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Terrible service: over three weeks to resolve basic problems and a complete lack of communication. Emails take a couple of days to receive a response, and phone calls are ended as quickly as possible, with the promise to email a response as soon as possible ...
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What agent could do to change your mind?
Kept me informed of the status of repairs, consistently advised when tradesmen would attend, arranged for repairs to be done more quickly.Attached Filesnbsp;
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Sep 26, 2014
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Thank you for taking the time to post your review, all feedback is appreciated.
As we have sought to explain, all repair/maintenance work has to be co-ordinated around access to the property, contractor availability and landlord authorisation, all of which can add seemingly unnecessary delays. Please be assured we are working hard to resolve any outstanding issues and my colleague will contact you direct to let you know when each contractor will attend. ...
Sep 19,2014
Sep 19,2014
4
people found
this helpful
this helpful
I never felt that this agency was putting my interests first and it always seemed onerous for them to help me as a landlord. They even got a simple Tenancy Agreement Contract wrong - they cannot event get the basics right and this is coupled ...
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Sep 26, 2014
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Tucker Gardner have tried to contact the owner of this property to address her complaints but have received no response from her. We have received no complaint of any kind from her.
In this instance, Tucker Gardner were not retained as managing agents. We were contracted to find tenants but went far beyond this in order to help the owner. When her tenant left suddenly, Tucker Gardner assisted the owner with all the start of tenancy procedures for a new tenancy free of charge. When she as ...
Nov 25,2013
Nov 25,2013
4
people found
this helpful
this helpful
Tennants Quite possibly the worst tenancy agent in Cambridge, with an agent who hangs up on you. Because she thinks you're powerless. Live social and avoid this agency or suffer poor treatment, continual workmen and rent hikes and poor communications....
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Nov 27, 2013
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The only way any member of the team would finish a call early is if they were being subjected to unacceptable foul language and/or abuse. We have a robust model for dealing with concerns so if you would like to deal with this matter constructively then please email us. ...
Sep 17,2013
Sep 17,2013
4
people found
this helpful
this helpful
Mould mould mould so mouldy it scares me... ruins my new clothes and shoes ruins everything it touches my whole carpet is mouldy I'm worried about my health. We tell them about it they come round and bully us.. saying it is because we have ...
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Nov 29, 2013
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Condensation can be a very serious issue which is exactly why we give all new tenants guidelines on how to spot and prevent its build up. It's important to ventilate the property, to keep it heated and to avoid creating too much moisture by drying clothes on radiators or not using extractor fans in kitchens and bathrooms. When mould starts to show it should be cleaned off straightaway using an anti fungicide spray. It can be a very frustrating and distressing issue, which is compounded by the fa ...
Jul 05,2013
Jul 05,2013
6
people found
this helpful
this helpful
Tucker Gardner in shelford is the worst agent we have ever used. Totally conned. Signed a two year lease and then was told landlord wanted too sell. So our response was ok but we will find something else. We did then we were unable to ...
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What agent could do to change your mind?
Not made the call in the first place, if we were all bound by a legal contract why bother phoning us to say landlord wants too sell???Attached Filesnbsp;
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Nov 29, 2013
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How terribly unfair to pick out a staff member by name, given that this was a situation entirely of the tenant's own making. Tenancy agreements contain break clauses, which in our case is two months for the landlord and just one month for the tenant (many tenancy agreements make it two months for both so ours is quite lenient). In this instance the tenant wanted to leave without giving any notice and quite rightly was told that they could not do so. They did then serve notice but they then retra ...
Jun 25,2013
Jun 25,2013
1
people found
this helpful
this helpful
Excellent, friendly service throughout. From first contact to arrange viewings right through to completion the staff at Tucker Gardner, and Jo in particular were first class. There were a number of complications elsewhere in the chain, and I'm certain that it was only Jo's willingness ...
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Apr 17,2013
Apr 17,2013
5
people found
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Have viewed several properties with Tuckers. They all had the same common features: poor EPC rating, knackered 20-year old boilers, cheap nasty laminate flooring so they don't have to replace carpets, and an apparently universal policy of making you liable to maintain the garden (fine) ...
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What agent could do to change your mind?
Change the business model, stop being one of the group of agents responsible for the disgraceful state of property in Cambridge (which now looks like mid-1970s Soviet Poland), stop dealing in lazy absent landlords who don't care and remember that come the glorious day when one of us scum reach the dizzy heights of buying a property, guess where we're not going to come.Attached Filesnbsp;
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Jan 23,2013
Jan 23,2013
2
people found
this helpful
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The viewing was good. We then applied, were told ours was the only application, and were charged the admin fee. The next day we were told that someone else had applied and that the landlord had chosen them instead. It's fair enough that it should ...
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What agent could do to change your mind?
Be clearer on your procedures. If I'm told I have first refusal, I should actually get first refusal.Attached Filesnbsp;
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Nov 29, 2013
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It's always very difficult when we receive multiple applications for a property because we end up with one happy applicant and at least one, if not more, who are disappointed. Ultimately it is the landlord's choice and they will generally choose on the basis of strength of application, rather than any relationship that we may have with another company. Applications via relocation agencies do tend to be quite strong as they are assisted moves, so it is a shame that they were the competition in th ...
Oct 02,2012
Oct 02,2012
5
people found
this helpful
this helpful
Tucker Gardner are without a doubt the worst Letting agency I have ever dealt with.
They made no effort to understand my current situations and when I finally did get a viewing, It went horribly wrong.
For starters, I was stuck in work and so ...
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Jun 08,2012
Jun 08,2012
8
people found
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Despite the house being in a state when we moved in Tucker Gardner insisted that we have the house professionally cleaned when we moved out. We refused and cleaned the house ourselves, spending nearly two full days doing it. They then charged us for cleaning ...
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May 17,2012
May 17,2012
5
people found
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Awful from day one. When I moved in to my unfurnished property my first job was to dispose of a pile of urine-soaked towels left by the last tenant and to practically rewrite their woeful inventory. It was as if they'd never been here. Flat ...
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What agent could do to change your mind?
Return telephone calls. Time frame not important just now, just work on returning them first - small steps. Follow up Record conversations so you know what each of you promised on each occasion Take your responsibility and the impact you have on people's lives seriously Take responsibility for your (MANY) errors - don't shift the blame onto your tradesman. Don't lie about them and don't pretend that you have no control over them. They work for you. Test appliances and fixtures before you let a property - don't expect me to pay to live with the discomfort of your laziness Visit a property before you let it, make sure it is indeed 'unfurnished' and clean.Attached Filesnbsp;
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Nov 29, 2013
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This lady was met by our managing director at the property and her concerns were addressed to the extent that she then sought to remove this review. She provided copies of submissions made to AllAgents but they have failed to remove the review as requested. ...
Apr 06,2012
Apr 06,2012
3
people found
this helpful
this helpful
TUCKER GARDNER - CAMBRIDGE SHELFORD
BEWARE OF TUCKER GARDNER!!!! Bed customer service. They refused my application because I am NOT BRITISH!!! They are very RASIST!!!! Watch out....
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What agent could do to change your mind?
Nobody change my mind!!!Attached Filesnbsp;
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Nov 28,2011
Nov 28,2011
5
people found
this helpful
this helpful
Grossly over valued our property to entice us to use there company. Then rudely stated that we should drop the value of property to entice buyers after we had signed a 3 week contract with the Estate Agent.
Misled us on the status of those wishing ...
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What agent could do to change your mind?
By being respectful, fair and honest.Attached Filesnbsp;
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May 18, 2012
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I don't know if I'm comforted or depressed that their sales section is just as divorced from reality as the letting. Consistently awful then. ...
Feb 15,2011
Feb 15,2011
10
people found
this helpful
this helpful
Beware (for those who rent). Tucker Gardner will deduct money off your deposit for extra cleaning when you leave even when not required....
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Nov 29, 2013
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Cleaning is an emotive subject and where there are issues at the end of tenancy all agents will be familiar with the claim 'it's cleaner than when I moved in.' We have very clear end of tenancy guidelines, explaining the final inspection process and recommending the use of a professional cleaning company. If there are still issues then all tenants now have the comfort of being able to refer the matter for free, independent arbitration, whereby we have to demonstrate with the inventory and photos ...
Oct 18,2007
Oct 18,2007
6
people found
this helpful
this helpful
I have heard that Tucker Gardner are not good in dealing with people with children, they just try to avoid them.
And also heard from my friend that they just pushed their family out of the house as "the owner" need it....
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Nov 27, 2013
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With over 2000 homes under management we have a considerable number of families living happily in properties under our care, so we don't really understand this comment. Perhaps instead of relying upon hearsay the reviewer should have contacted us directly. As for having to finish a tenancy because the owner wanted to move back in, that is unfortunately a risk where someone rents out their family home. As a prospective tenant it is helpful to ask whether the property is an investment or whether ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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