View all comments (1) We are very sorry to hear of your negative experience with us, please could we ask that you contact Mary Crofts, Lettings Branch Manager, 01223 229610, who would be keen to discuss any shortcomings in your experience with you. Kind regards ...

View all comments (1) Firstly, I would like to say I am very sorry that you are not happy with your experience dealing with Tucker Gardner so far. I can assure you that we take any negative feedback very seriously. I would like to point out that your request to view the property in question was first received on Tuesday 27th June. Unfortunately the sellers were unable to accommodate the times you initially requested, however we were able to confirm an appointment for the 3rd of July, less than a week after the i ...

View all comments (1) Good morning, I am sorry to hear this and we are keen to sort your grievance as soon as possible, please contact our Branch Manager, Mary Crofts, directly on 01223 229610, who will be more than happy to assist you. Kind regards ...

View all comments (1) We are sorry to hear of your frustration regarding the delayed gardening – it was unfortunate that the extremely rapid turn around between your interest shown and the two working day to move in there after meant that the gardening could not be completed in advance. However, at this time of year, many of the gardening firms are showing some delay so we have now instructed an alternative contractor, who plans to attend to the works on Monday. I hope this leaves you feeling more satisfied. K ...

View all comments (1) Good afternoon We are really sorry to hear of your disappointment with the service you have received. I would like to make sure this is dealt with as soon as possible but am finding it difficult to locate which property your comments relate to as unfortunately I can't see your name or a property address mentioned. Please could I ask that you contact our Lettings Manager directly at [email protected] who will be on hand to deal with this matter promptly. Kind ...

View all comments (1) Thank you for your review. I am sorry to hear that you have experienced problems and we would like the opportunity to discuss these with you so we can ensure better service in future. Please could you contact your local branch and request a copy of the complaints procedure so we can obtain full details and investigate matters for you. Many thanks. ...

View all comments (1) Hi Sarah I am sorry to hear of the issues you have experienced. If you would like to contact the Cambridge Manager on 01223 350800 we would be more than happy to discuss any problems with you. We do also have formal complaints procedure and I am able to provide this information if you'd like to get in touch. ...

View all comments (1) Thank you for your review. I have checked with the team in Ely and I understand that they are in the process of arranging a second opinion, as the first contractor is not sure of the source of the moisture. Unfortunately, this does take time however they will speak to the second contractor again today to ensure he attends as soon as possible. Please do feel free to call the office if you require a further update. ...

View all comments (1) Good afternoon, we have looked into this and can confirm we have an appointment booked for you. We hope this viewing is successful and the property is of interest to you. If you have any further queries please do not hesitate in contacting our Ely Branch directly on 01353 616130. Kind regards ...

View all comments (1) Dear Holly, We are sorry you were dissatisfied with the service you received, please feel free to contact the branch to discuss your concerns and we will be happy to assist. It is worth noting that no third party would be able to amend a standing order on your behalf. Additionally all fees are detailed to clients before confirming they are happy to proceed. Kind regards ...

View all comments (1) Good morning. Thank you for your comments, unfortunately you do not appear to have provided any contact details. Please contact us directly and we can discuss this further and try to resolve your issues. Kind regards ...

View all comments (2) Dear Mr James Milner, Thank you for your comments. I am disappointed that you have not used my feedback as an opportunity to address the issues in you agency and learn from this experience. My message was not triggered by frustration of losing, it is coming out of frustration of participating in an unfair process, like losing a football match with a corrupted referee, you will be frustrated as well. It is absolutely not true that your agent/agency has informed us in writing about the offer ...

View all comments (1) Thank you for your comment. Please feel free to contact the office and speak to the branch manager if you are unhappy about any aspect of the service, we always welcome feedback and would be keen to resolve any outstanding issues. In respect of fees, these cover the referencing, administratory costs and significant legal fees to produce a tenancy agreement that protects the tenants interests. We regularly carry out market surveys to ensure our fee remains competetive and it is worth noting t ...

View all comments (1) Thank you for your comments. We do, of course, take our reputation very seriously and work very hard to ensure a positive experience for our customers. In this instance, we do not have a staff member called 'Kate' so I am unable to make enquiries to see what actually happened. If you had indeed booked a viewing with TuckerGardner and were there on time, then I have no doubt that an agent would have been there to meet you. Sometimes external factors (such as traffic) mean that both ourselves and ...

View all comments (1) Thank you for your review. As we have already sought to explain, the issues you mention were all issues that should be covered by the agents who manage the whole block. Our management was limited to the flat itself so, although we reported your issues each and every time, the block management were not as responsive as we would like. As frustrating for us as it was for you, as we would prefer to get the work completed and allow you to enjoy your tenancy. We were, at your request, not carrying out ...

View all comments (1) TuckerGardner are well aware of this tenants' perceived grievances and continue to try and negotiate a fair settlement on behalf of all parties. We are, as always, working within best practice guidelines and will, of course, comply fully with any TDS dispute outcome. The nature of the comments above do not reflect our experience of the tenancy or the end of tenancy procedure. ...

View all comments (1) TuckerGardner have spoken with this tenant and explained our position. Unfortunately, we act as custodians of the landlords money and are unable to make any decisions regarding expenditure without his authority. Although the tenant understands our dilemma, we do agree that this is of no help to the tenant and we are continuing to do our very best to get all outstanding issues resolved. ...