The viewing was good. We then applied, were told ours was the only application, and were charged the admin fee. The next day we were told that someone else had applied and that the landlord had chosen them instead. It\'s fair enough that it should be the landlord\'s choice, but we were told ours was the only application and we were charged. Do any other companies charge before the landlord has made it\'s decision? Or is it that because the other viewing that day was from a relocation agency they decided to screw us over for the sake of doing business with this other company?
What agent could do to change your mind?
Be clearer on your procedures. If I\'m told I have first refusal, I should actually get first refusal.