“Again myself and my husband had similar issues. They took ......”
2 Star Review
Nov 02,2015
By:
'Hannah'
Nov 02,2015
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Rent PCM: £390
Would you recommend?: No
Postcode: DD1
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Rent PCM: £390
Postcode: DD1
0
people found
this helpful
Again myself and my husband had similar issues. They took two weeks to respond to fixing the plug for our washing machine in the kitchen. When I phoned to chase them up they said they had gone to the wrong flat! They also had workmen ...
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What agent could do to change your mind?
Work on communication with your tennants and do not allow any workmen to come into the flat unannounced.
Attached Filesnbsp;
0
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“Milliee: has the most charming personality and you automatically warm ......”
5 Star Review
Sep 02,2014
By:
'Ann'
Sep 02,2014
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Sold price: £25000
Would you recommend?: Yes
Postcode: EH3
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Sold price: £25000
Postcode: EH3
0
people found
this helpful
Milliee: has the most charming personality and you automatically warm to her, she is professional and efficient in what she does. I would highly recommend her to my friends and family because she is passionate about her work and certainly achieve results....
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0
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“Pro:- Fast responses (if sometimes requiring a prod) and ......”
3 Star Review
Jun 25,2014
By:
'Student'
Jun 25,2014
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Rent PCM: £430
Would you recommend?: Yes
Postcode: DD3
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Rent PCM: £430
Postcode: DD3
0
people found
this helpful
Pro:
- Fast responses (if sometimes requiring a prod) and fast responses for serious cases like a gas fault we had.
- For a student flat, very reasonable property for affordable prices
- Fixed the windows, replaced the rusting cooker and checked the electrical system ...
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0
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“Have had an excellent experience. We love our house and ......”
5 Star Review
Apr 28,2014
By:
'Ashley'
Apr 28,2014
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: DD4
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Postcode: DD4
0
people found
this helpful
Have had an excellent experience. We love our house and the process was quick and easy. Many thanks to all staff who helped with this...
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0
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“I am not impressed at all with the "service" Ross ......”
2 Star Review
Jan 16,2014
By:
'unhappytennant'
Jan 16,2014
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DD3
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Postcode: DD3
2
people found
this helpful
I am not impressed at all with the "service" Ross Claire provides. Whilst I understand that being a foreigner is a risk and that therefore I had to pay the first and last rent in advance, I cannot understand why they insisted on transactions to ...
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What agent could do to change your mind?
They could repond to calls and faster to emails. They could be more helpful in regard to the renting period and the ways to pay the money. The could care for their tennants requests and be helpful.
Attached Filesnbsp;
2
people found
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“Just secured a flat with them. There are too many ......”
2 Star Review
Jan 10,2014
By:
'mizzy'
Jan 10,2014
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DD3
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Postcode: DD3
1
people found
this helpful
Just secured a flat with them. There are too many hidden charges. They do not calculate their rent according to what they advertise. They just advertise lower prices to draw you in, the real prices would be revealed to you after you have paid in ...
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What agent could do to change your mind?
Be straight forward with your prices from the scratch.
Attached Filesnbsp;
1
people found
this helpful
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“Rossclare market themselves on their website as follow :'We offer ......”
1 Star Review
Jan 09,2014
By:
'Therese'
Jan 09,2014
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: FK9
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Postcode: FK9
2
people found
this helpful
Rossclare market themselves on their website as follow :
'We offer all our tenants a fabulously different service:
We call them back
We arrange and complete repairs within a realistic and mutally agreed time frame
We only offer flats we would live in ourselves (clean, well ...
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What agent could do to change your mind?
We offer all our tenants a fabulously different service:
We call them back
We arrange and complete repairs within a realistic and mutally agreed time frame
We only offer flats we would live in ourselves (clean, well furnished and completely equipped)
We are friendly and treat all our tenants with the respect that they, as everyone, deserve.
Amazed? So are all our tenants!
What a load of rubbish !!
If you want to live with no heat for 4 months, to not have your calls returned, to have your emails ignored and to live with damp, then this is the estate agent for you.
A totally unprofessional organisation, avoid at all costs.
Attached Filesnbsp;
2
people found
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“SHOCKINGLY BAD. Please do not engage with this unprofessional, dishonest ......”
1 Star Review
Oct 19,2013
By:
'j'
Oct 19,2013
Branch: Dundee, 8A Springfield
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: DD1
Branch: Dundee, 8A Springfield
Lettings (as a Landlord)
Postcode: DD1
3
people found
this helpful
SHOCKINGLY BAD. Please do not engage with this unprofessional, dishonest and shody agency. They do not ensure your property is looked after. On returning to my property I was horrified at the mess, filth and damage to my property. Rossclare is interested only in the ...
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3
people found
this helpful
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Yes
“From the first phone call when I booked the viewing, ......”
5 Star Review
Aug 06,2013
By:
'George2249'
Aug 06,2013
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: DD3
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Postcode: DD3
0
people found
this helpful
From the first phone call when I booked the viewing, the woman on the phone was polite and helpful and offered to show me a number of flats at the same time. The guy who showed me around, Michael, was friendly and offered lots of ...
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0
people found
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“I rented a single property bedroom through Ross Clare lettings ......”
5 Star Review
May 09,2013
By:
'Casp23'
May 09,2013
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: DD1
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Postcode: DD1
1
people found
this helpful
I rented a single property bedroom through Ross Clare lettings for 12 months and found the agency really friendly, helpful and efficient. When I moved in the place was cleaned above the standard I expected, which I was really grateful for as I've moved into properties ...
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1
people found
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“don't bother writing reviews normally but i was particularly surprised ......”
5 Star Review
Apr 30,2013
By:
'Kathy'
Apr 30,2013
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: DD3
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Postcode: DD3
0
people found
this helpful
don't bother writing reviews normally but i was particularly surprised by the quick, courteous and simple service i received with this letting agents. when we moved in, the flat was in a fantastic condition, really clean and we've had no other probs generally, even with ...
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0
people found
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Yes
“The staff are always friendly, courteous and helpful. The cost ......”
4 Star Review
Apr 29,2013
By:
'Fletcher'
Apr 29,2013
Branch: Dundee, 8A Springfield
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DD3
Branch: Dundee, 8A Springfield
Lettings (as a Landlord)
Postcode: DD3
0
people found
this helpful
The staff are always friendly, courteous and helpful. The cost of repairs is always fair and reasonable. Rent is always on time and feel very happy with how the flat is looked after. Very happy with the service....
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0
people found
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“Found all the staff efficient and professional. Any maintenance issues ......”
5 Star Review
Apr 26,2013
By:
'Bridget'
Apr 26,2013
Branch: Dundee, 8A Springfield
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DD3
Branch: Dundee, 8A Springfield
Lettings (as a Landlord)
Postcode: DD3
1
people found
this helpful
Found all the staff efficient and professional. Any maintenance issues were dealt with speed and at a high standard. Rent was collected every month without fail! I would highly recommend Rossclare without hesitation....
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1
people found
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“When I arrived in Dundee to work for the University ......”
5 Star Review
Apr 23,2013
By:
'Claude'
Apr 23,2013
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: DD4
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Postcode: DD4
0
people found
this helpful
When I arrived in Dundee to work for the University it has been very hard to find "quickly" a property. Even though I'm a lecturer, every agents asked me thousand of questions and seemed to take their time (even if I was in a hurry!!). ...
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0
people found
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“Be very wary if you ever use this letting agency, ......”
1 Star Review
Feb 18,2013
By:
'Mabel'
Feb 18,2013
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DD1
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Postcode: DD1
5
people found
this helpful
Be very wary if you ever use this letting agency, they are completely incompetent and unreliable.
I had the misfortune of them taking over the tenancy of my flat and from the beginning they were terrible. I never received a tenancy agreement or inventory, which ...
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5
people found
this helpful
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Yes
“Worst letting agency I have ever dealt with, liars and ......”
1 Star Review
Feb 08,2013
By:
'disgruntledguy'
Feb 08,2013
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DD1
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Postcode: DD1
4
people found
this helpful
Worst letting agency I have ever dealt with, liars and rip off merchants.
Had constant problems with them due to the flat having to get it's HMO certificate renewed, whilst we understood that this was obviously important to them we were constantly being hassled with ...
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4
people found
this helpful
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“DO NOT RENT FROM THIS LETTING AGENT!As young students ......”
1 Star Review
Sep 27,2012
By:
'LD'
Sep 27,2012
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Postcode:
7
people found
this helpful
DO NOT RENT FROM THIS LETTING AGENT!
As young students last year we found a nice looking flat on Rossclare's website and decided to rent it.
After we had told them this, they were very quick in asking for over £200 from us within a week ...
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What agent could do to change your mind?
Not charging fees for a start and not taking money for silly things when the flat was in a state to begin with when we moved in.
Attached Filesnbsp;
7
people found
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“They are absolutely terrible; half the staff are very unprofessional ......”
2 Star Review
Aug 30,2012
By:
'Cal'
Aug 30,2012
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Postcode:
4
people found
this helpful
They are absolutely terrible; half the staff are very unprofessional and have no clue about anything in regards to the property. They were unable to tell us the current energy suppliers, the council tax reference, even the full address of the property! We were given ...
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4
people found
this helpful
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Yes
“At first Rossclare Lettings were a brilliant agency. We rented ......”
1 Star Review
May 03,2012
By:
'Student'
May 03,2012
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Postcode:
3
people found
this helpful
At first Rossclare Lettings were a brilliant agency. We rented from them back in 2009-2010, and they were very friendly and helpful throughout the lease signing process and through the first half of our tenancy.
But, a few months into our tenancy, we began to ...
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3
people found
this helpful
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Yes
“worst experience I have ever had with a letting agency ......”
1 Star Review
Mar 24,2012
By:
'Monika'
Mar 24,2012
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Postcode:
4
people found
this helpful
worst experience I have ever had with a letting agency so far. Your keys are never your OWN as anyone anytime can jump into your flat using the pass keys without letting you know before!! sometimes for stupid check ups, some times for room measurements ...
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4
people found
this helpful
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Yes
“If you are searching for an agency that will give ......”
1 Star Review
Dec 21,2011
By:
'David'
Dec 21,2011
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Postcode:
5
people found
this helpful
If you are searching for an agency that will give you a room of a size of broom cupboard for price of actual room; if you want to live without window blinds, table in living room and hot water, this is agency for you.
I ...
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5
people found
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Yes
“This has been the worse letting agency that I have ......”
1 Star Review
Aug 22,2011
By:
'Alex'
Aug 22,2011
Branch: Dundee, 8A Springfield
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Dundee, 8A Springfield
Lettings (as a Tenant)
Postcode:
3
people found
this helpful
This has been the worse letting agency that I have ever gone through to rent a flat/home and I have been renting for the past 8 years. They don't answer their emergency number, even after numerous messages have been left, leave windows broken for months ...
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What agent could do to change your mind?
No matter what they do, I will never go back to them. Personally, I don't think they can improve because they don't believe what they did was wrong.
Attached Filesnbsp;
3
people found
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Yes