Rossclare Lettings
Dundee, DD1
2.7/5, 22 reviews
41% recommended
0% lettings valuation accuracy
99% lettings fee satisfaction

“Rossclare market themselves on their website as follow :'We offer ......”

Share on :
Jan 09,2014
Minithumbdown
By: 'Therese'
Jan 09,2014
2 people found
this helpful
Rossclare market themselves on their website as follow :
'We offer all our tenants a fabulously different service:

We call them back
We arrange and complete repairs within a realistic and mutally agreed time frame
We only offer flats we would live in ourselves (clean, well furnished and completely equipped)
We are friendly and treat all our tenants with the respect that they, as everyone, deserve.
Amazed? So are all our tenants!'

What a load of rubbish !!
If you want to live with no heat for 4 months, to not have your calls returned, to have your emails ignored and to live with damp, then this is the estate agent for you.

A totally unprofessional organisation, avoid at all costs.
What agent could do to change your mind?
We offer all our tenants a fabulously different service: We call them back We arrange and complete repairs within a realistic and mutally agreed time frame We only offer flats we would live in ourselves (clean, well furnished and completely equipped) We are friendly and treat all our tenants with the respect that they, as everyone, deserve. Amazed? So are all our tenants! What a load of rubbish !! If you want to live with no heat for 4 months, to not have your calls returned, to have your emails ignored and to live with damp, then this is the estate agent for you. A totally unprofessional organisation, avoid at all costs.
Attached Filesnbsp;
Was this helpful? Yes
By: Gee Bee
Apr 25, 2014
We have never had a tenant called Theresa Rafferty, so i am unable to respond.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Rossclare Lettings
8A Springfield
Dundee
Dundee City
DD1 4JE
01382 205 319

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 99% £390 £430
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 7 12 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Again myself and my husband had similar issues. They took ......”

Share on :
Nov 02,2015
Minithumbdown
By: 'Hannah'
Nov 02,2015
0 people found
this helpful
Again myself and my husband had similar issues. They took two weeks to respond to fixing the plug for our washing machine in the kitchen. When I phoned to chase them up they said they had gone to the wrong flat! They also had workmen ...
read full review
What agent could do to change your mind?
Work on communication with your tennants and do not allow any workmen to come into the flat unannounced.
Attached Filesnbsp;
Was this helpful? Yes

“Milliee: has the most charming personality and you automatically warm ......”

Share on :
Sep 02,2014
Minithumbup
By: 'Ann'
Sep 02,2014
0 people found
this helpful
Milliee: has the most charming personality and you automatically warm to her, she is professional and efficient in what she does. I would highly recommend her to my friends and family because she is passionate about her work and certainly achieve results....
read full review
Was this helpful? Yes

“Pro:- Fast responses (if sometimes requiring a prod) and ......”

Share on :
Jun 25,2014
Minithumbup
By: 'Student'
Jun 25,2014
0 people found
this helpful
Pro: - Fast responses (if sometimes requiring a prod) and fast responses for serious cases like a gas fault we had. - For a student flat, very reasonable property for affordable prices - Fixed the windows, replaced the rusting cooker and checked the electrical system ...
read full review
Was this helpful? Yes

“Have had an excellent experience. We love our house and ......”

Share on :
Apr 28,2014
Minithumbup
By: 'Ashley'
Apr 28,2014
0 people found
this helpful
Have had an excellent experience. We love our house and the process was quick and easy. Many thanks to all staff who helped with this...
read full review
Was this helpful? Yes

“I am not impressed at all with the "service" Ross ......”

Share on :
Jan 16,2014
Minithumbdown
By: 'unhappytennant'
Jan 16,2014
2 people found
this helpful
I am not impressed at all with the "service" Ross Claire provides. Whilst I understand that being a foreigner is a risk and that therefore I had to pay the first and last rent in advance, I cannot understand why they insisted on transactions to ...
read full review
What agent could do to change your mind?
They could repond to calls and faster to emails. They could be more helpful in regard to the renting period and the ways to pay the money. The could care for their tennants requests and be helpful.
Attached Filesnbsp;
Was this helpful? Yes
By: GeeBee
Apr 25, 2014
View all comments (1)
Thank you for your comments and hopefully i'll be able to go some way in responding to them: The reasons that we require monies to be paid in to 2 different accounts is because we need to keep your deposit separate from the rent. The deposit then gets paid in to a tenancy deposit scheme. For accounting reasons and transparency, we need to keep everything separate. In regards to the length of time it has taken us to get back to you, we do always aim to respond as quickly as possible, but ...

“Just secured a flat with them. There are too many ......”

Share on :
Jan 10,2014
Minithumbdown
By: 'mizzy'
Jan 10,2014
1 people found
this helpful
Just secured a flat with them. There are too many hidden charges. They do not calculate their rent according to what they advertise. They just advertise lower prices to draw you in, the real prices would be revealed to you after you have paid in ...
read full review
What agent could do to change your mind?
Be straight forward with your prices from the scratch.
Attached Filesnbsp;
Was this helpful? Yes
By: Gee Bee
Apr 25, 2014
View all comments (1)
Thank you for you comments. To confirm, the extra £75 is payable by each tenant over and above the deposit (which is a month's rent). This is held in a tenancy deposit scheme and is repaid by them at the end of the tenancy, providing there are no arrears/repairs/cleaning required. We endeavour to be as clear as possible in regards to the rent and other costs and i'm sorry that we haven't managed it this time. We have now changed our procedure and list all the payments that will be due on th ...

“Rossclare market themselves on their website as follow :'We offer ......”

Share on :
Jan 09,2014
Minithumbdown
By: 'Therese'
Jan 09,2014
2 people found
this helpful
Rossclare market themselves on their website as follow : 'We offer all our tenants a fabulously different service: We call them back We arrange and complete repairs within a realistic and mutally agreed time frame We only offer flats we would live in ourselves (clean, well ...
read full review
What agent could do to change your mind?
We offer all our tenants a fabulously different service: We call them back We arrange and complete repairs within a realistic and mutally agreed time frame We only offer flats we would live in ourselves (clean, well furnished and completely equipped) We are friendly and treat all our tenants with the respect that they, as everyone, deserve. Amazed? So are all our tenants! What a load of rubbish !! If you want to live with no heat for 4 months, to not have your calls returned, to have your emails ignored and to live with damp, then this is the estate agent for you. A totally unprofessional organisation, avoid at all costs.
Attached Filesnbsp;
Was this helpful? Yes
By: Gee Bee
Apr 25, 2014
View all comments (1)
We have never had a tenant called Theresa Rafferty, so i am unable to respond. ...

“SHOCKINGLY BAD. Please do not engage with this unprofessional, dishonest ......”

Share on :
Oct 19,2013
Minithumbdown
By: 'j'
Oct 19,2013
3 people found
this helpful
SHOCKINGLY BAD. Please do not engage with this unprofessional, dishonest and shody agency. They do not ensure your property is looked after. On returning to my property I was horrified at the mess, filth and damage to my property. Rossclare is interested only in the ...
read full review
Was this helpful? Yes
By: Gee Bee
May 07, 2014
View all comments (2)
I am now aware of who this landlord is and the property that they are referring to. We managed this property for 2.5 years, before the LL decided to sell and during that time she had a total of one months void and £0 arrears. Upon taking the property back, we conducted a move out and had the property professionally cleaned and handed her back the keys. She called the office saying that it was damaged and dirty and one of the Director's met her there directly. The damage that she referred to ...

“From the first phone call when I booked the viewing, ......”

Share on :
Aug 06,2013
Minithumbup
By: 'George2249'
Aug 06,2013
0 people found
this helpful
From the first phone call when I booked the viewing, the woman on the phone was polite and helpful and offered to show me a number of flats at the same time. The guy who showed me around, Michael, was friendly and offered lots of ...
read full review
Was this helpful? Yes

“I rented a single property bedroom through Ross Clare lettings ......”

Share on :
May 09,2013
Minithumbup
By: 'Casp23'
May 09,2013
1 people found
this helpful
I rented a single property bedroom through Ross Clare lettings for 12 months and found the agency really friendly, helpful and efficient. When I moved in the place was cleaned above the standard I expected, which I was really grateful for as I've moved into properties ...
read full review
Was this helpful? Yes

“don't bother writing reviews normally but i was particularly surprised ......”

Share on :
Apr 30,2013
Minithumbup
By: 'Kathy'
Apr 30,2013
0 people found
this helpful
don't bother writing reviews normally but i was particularly surprised by the quick, courteous and simple service i received with this letting agents. when we moved in, the flat was in a fantastic condition, really clean and we've had no other probs generally, even with ...
read full review
Was this helpful? Yes

“The staff are always friendly, courteous and helpful. The cost ......”

Share on :
Apr 29,2013
Minithumbup
By: 'Fletcher'
Apr 29,2013
0 people found
this helpful
The staff are always friendly, courteous and helpful. The cost of repairs is always fair and reasonable. Rent is always on time and feel very happy with how the flat is looked after. Very happy with the service....
read full review
Was this helpful? Yes

“Found all the staff efficient and professional. Any maintenance issues ......”

Share on :
Apr 26,2013
Minithumbup
By: 'Bridget'
Apr 26,2013
1 people found
this helpful
Found all the staff efficient and professional. Any maintenance issues were dealt with speed and at a high standard. Rent was collected every month without fail! I would highly recommend Rossclare without hesitation....
read full review
Was this helpful? Yes

“When I arrived in Dundee to work for the University ......”

Share on :
Apr 23,2013
Minithumbup
By: 'Claude'
Apr 23,2013
0 people found
this helpful
When I arrived in Dundee to work for the University it has been very hard to find "quickly" a property. Even though I'm a lecturer, every agents asked me thousand of questions and seemed to take their time (even if I was in a hurry!!). ...
read full review
Was this helpful? Yes

“Be very wary if you ever use this letting agency, ......”

Share on :
Feb 18,2013
Minithumbdown
By: 'Mabel'
Feb 18,2013
5 people found
this helpful
Be very wary if you ever use this letting agency, they are completely incompetent and unreliable. I had the misfortune of them taking over the tenancy of my flat and from the beginning they were terrible. I never received a tenancy agreement or inventory, which ...
read full review
Was this helpful? Yes

“Worst letting agency I have ever dealt with, liars and ......”

Share on :
Feb 08,2013
Minithumbdown
By: 'disgruntledguy'
Feb 08,2013
4 people found
this helpful
Worst letting agency I have ever dealt with, liars and rip off merchants. Had constant problems with them due to the flat having to get it's HMO certificate renewed, whilst we understood that this was obviously important to them we were constantly being hassled with ...
read full review
Was this helpful? Yes

“DO NOT RENT FROM THIS LETTING AGENT!As young students ......”

Share on :
Sep 27,2012
Minithumbdown
By: 'LD'
Sep 27,2012
7 people found
this helpful
DO NOT RENT FROM THIS LETTING AGENT! As young students last year we found a nice looking flat on Rossclare's website and decided to rent it. After we had told them this, they were very quick in asking for over £200 from us within a week ...
read full review
What agent could do to change your mind?
Not charging fees for a start and not taking money for silly things when the flat was in a state to begin with when we moved in.
Attached Filesnbsp;
Was this helpful? Yes

“They are absolutely terrible; half the staff are very unprofessional ......”

Share on :
Aug 30,2012
Minithumbdown
By: 'Cal'
Aug 30,2012
4 people found
this helpful
They are absolutely terrible; half the staff are very unprofessional and have no clue about anything in regards to the property. They were unable to tell us the current energy suppliers, the council tax reference, even the full address of the property! We were given ...
read full review
Was this helpful? Yes

“At first Rossclare Lettings were a brilliant agency. We rented ......”

Share on :
May 03,2012
Minithumbdown
By: 'Student'
May 03,2012
3 people found
this helpful
At first Rossclare Lettings were a brilliant agency. We rented from them back in 2009-2010, and they were very friendly and helpful throughout the lease signing process and through the first half of our tenancy. But, a few months into our tenancy, we began to ...
read full review
Was this helpful? Yes

“worst experience I have ever had with a letting agency ......”

Share on :
Mar 24,2012
Minithumbdown
By: 'Monika'
Mar 24,2012
4 people found
this helpful
worst experience I have ever had with a letting agency so far. Your keys are never your OWN as anyone anytime can jump into your flat using the pass keys without letting you know before!! sometimes for stupid check ups, some times for room measurements ...
read full review
Was this helpful? Yes

“If you are searching for an agency that will give ......”

Share on :
Dec 21,2011
Minithumbdown
By: 'David'
Dec 21,2011
5 people found
this helpful
If you are searching for an agency that will give you a room of a size of broom cupboard for price of actual room; if you want to live without window blinds, table in living room and hot water, this is agency for you. I ...
read full review
Was this helpful? Yes

“This has been the worse letting agency that I have ......”

Share on :
Aug 22,2011
Minithumbdown
By: 'Alex'
Aug 22,2011
3 people found
this helpful
This has been the worse letting agency that I have ever gone through to rent a flat/home and I have been renting for the past 8 years. They don't answer their emergency number, even after numerous messages have been left, leave windows broken for months ...
read full review
What agent could do to change your mind?
No matter what they do, I will never go back to them. Personally, I don't think they can improve because they don't believe what they did was wrong.
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Rossclare Lettings, Dundee DD1 4JE


As Seen On

Find the Best Agent to
Sell or Rent Your Home