At first Rossclare Lettings were a brilliant agency. We rented from them back in 2009-2010, and they were very friendly and helpful throughout the lease signing process and through the first half of our tenancy.
But, a few months into our tenancy, we began to encounter problems.
Both my flatmate and I were made redundant within a few weeks of each other, just before Christmas, and this obviously caused a late payment with our rent due to having to wait on housing benefit.
We contacted Rossclare Lettings to explain the situation, and assure them we would only be two weeks late with our rent at most, as we were going to borrow from family members until our housing benefit started.
On discovering we were now unemployed, Rossclare Lettings took a very cold stance with us.
They threatened that if we did not have our rent paid within a week, we would be evicted.
Shocked and a bit terrified of being made homeless, we managed to get the money together for them by their date. and probably would have managed to do so anyway without having to be threatened.
Following this incident, we had no further issues, until it came to moving out... then the real thorns came out.
The first issue, was whilst we were preparing to move.
During the process of advertising the flat for new tenants, the agency sent one of their people up to the flat, with two new tenants in tow for a flat viewing. Unfortunately, they didn\'t give us any warning first, and I was in my bed full of the flu at the time surrounded by tissues.
Without even knocking on the front door, the agent LET HIMSELF IN! And walked right into my bedroom to see me staring up at him from my bed.
But what makes it worse, not only did this happen once, but twice!
After that little incident, we let it slide and saw the humour in it, choosing not to haul them up about it.
But then, before moving, we thoroughly cleaned the flat to a very high standard, and even had a professional cleaner from my family, evaluate the flat before we handed the keys back. But apparently this wasn\'t good enough.
After moving out, we contacted Rossclare Letting to find out about getting our deposits back, only to discover they were intending to keep our entire deposit to pay for new carpets!
The flat was in perfect condition when we left, and the carpets were fine. Yet they tried to justify keeping our entire £400 deposit.
By the end of a long and drawn out battle with them (around 3 months) we eventually got some of our deposit back. But it was still short of the full amount.
Reading these other reviews it seems the problems we encountered with them are not a first, and probably won\'t be a last either.
I avoid them like the plague now when I\'m flathunting, and I would suggest others do the same.