They are absolutely terrible; half the staff are very unprofessional and have no clue about anything in regards to the property. They were unable to tell us the current energy suppliers, the council tax reference, even the full address of the property! We were given the wrong bank details into which the rent was to be paid and they are constantly calling you down to their office at their convenience for the most pointless things. Not sure what they are spending the £50 admin fee on; because there does not seem to be much admin going on. I think because many of their tenants are students they think they can get away with their complete lack of organisation and overcharging; but it\'s completely unacceptable. Wouldn\'t use them again.
In their defense however; the property was cleaned to a very high standard when we moved in.