56% sales valuation accuracy
71% sales fee satisfaction
40% lettings valuation accuracy
71% lettings fee satisfaction
With over a decade of estate agency experience in the local area we know our marketplace quite literally inside out; every selling point and of course every drawback.What sets us apart from other local estate agents is our approach!We're not tied down by the reporting structures and red ...
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With over a decade of estate agency experience in the local area we know our marketplace quite literally inside out; every selling point and of course every drawback.
What sets us apart from other local estate agents is our approach!
We're not tied down by the reporting structures and red tape that occupy large companies, which means we can make you our only concern. A personal and tailored service for buyers and sellers, tenants and landlords is more than a promise, it's an absolute principle. We've seen the worst stereotypes in estate agencies in practice, and are committed to a transparency and integrity of service which will inspire stimulate faith and trust from our clients. What's more, we offer that service seven days a week through our property management.
Our success isn't just the result of honesty, it's the product of making the sales and lettings process as simple, straightforward and of course swift as possible for everyone concerned. Our meticulous approach leaves no question unanswered and makes for a smooth service, long-term relationships and happy clients.
What sets us apart from other local estate agents is our approach!
We're not tied down by the reporting structures and red tape that occupy large companies, which means we can make you our only concern. A personal and tailored service for buyers and sellers, tenants and landlords is more than a promise, it's an absolute principle. We've seen the worst stereotypes in estate agencies in practice, and are committed to a transparency and integrity of service which will inspire stimulate faith and trust from our clients. What's more, we offer that service seven days a week through our property management.
Our success isn't just the result of honesty, it's the product of making the sales and lettings process as simple, straightforward and of course swift as possible for everyone concerned. Our meticulous approach leaves no question unanswered and makes for a smooth service, long-term relationships and happy clients.
Latest Reviews
View all Reviews 76
14th Jun 2018
reviewed by 'Frustrated'
10th Apr 2018
reviewed by 'Lola'
3rd Jan 2018
reviewed by 'Martina'
25th Sep 2017
reviewed by 'Sylvie'
14th Sep 2017
reviewed by 'Jack'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 56% | 71% | £0 | £0 |
| Lettings | 40% | 71% | £925 | £2,816 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 1 | 40 | 16 | 0 | 0 | 1 | 0 | 1 | 1 |
Areas covered
- SE10
- SE7
- SE8
- SE4
- SE14
- SE18
- SE16
- SE15
- SE1
- E14
- E16
- SE3
- SE13
Address
147 Trafalgar Road
Greenwich,London
Greater London
SE10 9TX
02073941160
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Sep 14,2012
Sep 14,2012
2
people found
this helpful
this helpful
Very happy with my new home. Zelda was by far the best agent I've ever dealt with. She was so friendly to my husband and I and made our moving experience that much more enjoyable. I have lived and rented property in London for the ...
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Oct 02, 2012
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It's great to hear you were so happy with our service Kim, I hope all continues to go well for you? ...
Sep 04,2012
Sep 04,2012
2
people found
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I would like to say a huge thank you to the guys at Riley Marshall for making finding a new home such a breeze! From the very first phone call, to the handing over of keys, they were nothing but efficient, professional and friendly. I ...
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Oct 02, 2012
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Hi Kate - thank you for your great comments about our service, we always aim to provide our customers what they need, but it is great to hear that we got it right for you. ...
Sep 04,2012
Sep 04,2012
1
people found
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I was using a few agents, and out of all of them Riley Marshall were straight forward, honest, and actually listened to what we wanted. They painlessly got us a great place and would most definitely recommend them to anyone!...
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Oct 02, 2012
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Hi Simon thank you for that great review, I hope that you are settled in ok and that all is well? ...
Aug 30,2012
Aug 30,2012
1
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Really profesional company. From first contact to checkin process. Everything was as it should be....
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Oct 02, 2012
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Hi Ojoj, thank you for your positive comments we always aim to be helpful and professional and I am pleased to hear that was your experience of dealing with us. ...
Aug 22,2012
Aug 22,2012
2
people found
this helpful
this helpful
We recieved am absolute superb service in helping us find an apartment Greenwich. They honestly couldn't have done more to make it a pleasure to find the place and be happy with the move. He waited around for us one night to view the property ...
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Oct 02, 2012
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Thank you very much for this great review, I know it takes effort to write these comments and we take it as a great compliment to our level of service that you have taken the time to thank us publicly. ...
Aug 21,2012
Aug 21,2012
1
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Absolutely the worst experience ever! Have been a tenant here for 6 months now and it just keeps getting worse. The problems started from the minute we decided to take the apartment. We had to pay a ridiculously large deposit, about twice the usual amount. For ...
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Nov 28, 2012
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Thank you for taking the time to make these comments and I have investigated the issues you raised.
We now restructured a number of things including our reference company, and telephone system.
Our team come from a varied background but we do aim to be polite, helpful and intelligible on the phone. We believe our pricing and legal paperwork are within the industry standards and we are part of the Ombudsman Scheme, in addition we now have a very clear complaints procedure which we also publ ...
Aug 20,2012
Aug 20,2012
1
people found
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ABSOLUTELY HORRIBLE!!
They made me go abck and forth rediculous amounts of time for contracts, refused to drop me to the flat after signing the contract, they gave me a broken key, did not show me where the flat was and on top of all ...
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Nov 28, 2012
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I am sorry to hear you were not happy with your experience of working with RIley Marshall. We have been through a period of staff restructuring and we have also created a formal complaints scheme which is detailed here on AllAgents. We do take negative comments very seriously and always try to act appropriately, and we thank you for taking the time to write your comments here. ...
Aug 15,2012
Aug 15,2012
1
people found
this helpful
this helpful
As letting agents go, Riley Marshall are by far the friendliest, most helpful agents I have dealt with and would highly recommend them to friends and family and others alike.
Their team have been on hand right from the get go, answering questions, not being ...
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Aug 10,2012
Aug 10,2012
1
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I recently rented out one of my properties through the Surrey Quays office. I had four agencies working to get it rented. Out of the four these guys really delivered the type of service I expect as a professional landlord. They managed to get me ...
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Aug 09,2012
Aug 09,2012
1
people found
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Shane from Riley Marshall was very helpful in finding us a new house to live in. He understood our needs perfectly and managed to accommodate them with a smile. We were dealing with many agents during our search and he and his company really stood ...
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Jul 18,2012
Jul 18,2012
2
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The person who we dealt with at Riley Marshall was good, and responded quickly to all our issues and queries. Our contract was written up and signed promptly, and all questions for the landlord were addressed.
Where Riley Marshall did not perform well was once ...
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What agent could do to change your mind?
Issues raised by tennants should be addressed as soon as possible. Should consider the use of the facilities company used. Should monitor the progress of work submitted for compeltion by the facilities company. I am sure that Riley Marshall is unaware of all the issues I have had.Attached Filesnbsp;
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Aug 13, 2012
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Thank you for your comments and it is a pleasure to hear that you were happy with our service, but obviously very upsetting to hear that you felt let down by the after service.
This particular property is not managed by Riley Marshall and unfortunately sometimes the landlord sees it as interfering if we involve ourselves past a certain point. As a good will gesture we did on this occasion supply our contractors with no charge to yourself or the landlord, and in doing so have unfortunately man ...
Jul 18,2012
Jul 18,2012
0
people found
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When we first wished to view some properties with Riley Marshall they were great, but after picking and moving in to a property they have really let us down.
The agent was helpful in arranging viewings. Once we'd seen some he was really helpful in ...
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What agent could do to change your mind?
Be helpful once we had moved in. Follow up on promises to provide infomation.Attached Filesnbsp;
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Jul 17,2012
Jul 17,2012
1
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It started off well, but the closer we came to the moving in date, the more problems occured. We had to run back and forth to the office to sign new contracts, and two hours before closing the day before moving in, they told us ...
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Aug 09, 2012
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Hi Anna,
While we sincerely apologise for your experience with the landlord at the property and the unexpected delays with the completion of the works, we would like to thank you for your patronage and feedback.
It is very unfortunate to hear about your displeasure and take such matters extremely seriously. I have looked into the issue and can confirm the following:
- There were unexpected delays with the construction works at the property. The landlord did not inform us about
...
Jul 17,2012
Jul 17,2012
0
people found
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Service was average, we were told that certain items would be included when we decided to take the property, and upon moving in the landlord removed them. Once we had signed the contract and forked over the money it was fairly hard to get in ...
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What agent could do to change your mind?
provide a better service, more contact, no false advertisingAttached Filesnbsp;
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Jul 12,2012
Jul 12,2012
0
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Shane was exceptionally useful in finding our new tenancy. He has several good qualities:
- He took our requirements and managed to find a suitable property immediately.
- He was honest and showed great patience when dealing with us as customers.
- He argued our ...
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Jul 05,2012
Jul 05,2012
0
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I had had some mixed experience of letting agents in the past- including the one who literally tried to stand between me and the home-owner when he came home as we were viewing his flat, and attempted to stop me taking down the man's number ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Should you encounter any
problems with the services provided by Riley Marshall which the negotiator is
unable to resolve, please write to our office manager at [email protected] in
the first instance. The complaint will be acknowledged within two working days
of receipt and Riley Marshall will take actions to address the problem. A
formal response will be sent back to you within 5 working days.
If this does not resolve your
issue then you can refer the case to [email protected]. We are part of The Property
Ombudsman (TPO) scheme, a government approved Ombudsman that specialises in the
property market. If you do not feel that we have been able to resolve your
problems even after the above processes are followed then you can request a
letter that entitles you to refer the matter to TPO within six months for
review. For the avoidance of doubt, The Property Ombudsman will only review
complaints made by consumers and not agencies. More information is available
here http://www.tpos.co.uk/index.htm However we would like to
reassure you that we take great pride in our customer service and so we will
endeavour to deal with any problems as quickly as possible. We would expect to
be able to resolve your issues quickly and at the first stage of this process.
Last updated at 2:16 PM 19/01/2016 by Stephen Riley
problems with the services provided by Riley Marshall which the negotiator is
unable to resolve, please write to our office manager at [email protected] in
the first instance. The complaint will be acknowledged within two working days
of receipt and Riley Marshall will take actions to address the problem. A
formal response will be sent back to you within 5 working days.
If this does not resolve your
issue then you can refer the case to [email protected]. We are part of The Property
Ombudsman (TPO) scheme, a government approved Ombudsman that specialises in the
property market. If you do not feel that we have been able to resolve your
problems even after the above processes are followed then you can request a
letter that entitles you to refer the matter to TPO within six months for
review. For the avoidance of doubt, The Property Ombudsman will only review
complaints made by consumers and not agencies. More information is available
here http://www.tpos.co.uk/index.htm However we would like to
reassure you that we take great pride in our customer service and so we will
endeavour to deal with any problems as quickly as possible. We would expect to
be able to resolve your issues quickly and at the first stage of this process.
