The person who we dealt with at Riley Marshall was good, and responded quickly to all our issues and queries. Our contract was written up and signed promptly, and all questions for the landlord were addressed.
Where Riley Marshall did not perform well was once we moved into our flat. We had it written into our contract that we were to have new blinds fitted by Riley Marshall. Due to a number of issues, we are 7 weeks into our contract and still no closer to getting blinds fitted. In all honesty, I think these issues are more to do with their handyman, but Riley Marshall should realise that by hiring inefficient companies to manage some of their workload, they are risking their own reputation.
In summary, Riley Marshall were excellent at setting up our contract and getting us moved into our flat, but their tenant management skills were sub par. If you do not require them to do anything for you once you have moved in, then this will not be an issue for you. If, like us, you require their help then you may want to consider another letting agent.
What agent could do to change your mind?
Issues raised by tennants should be addressed as soon as possible.
Should consider the use of the facilities company used.
Should monitor the progress of work submitted for compeltion by the facilities company. I am sure that Riley Marshall is unaware of all the issues I have had.