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Jul 18,2012
By: 'Anonymous'
Jul 18,2012
2 people found
this helpful
The person who we dealt with at Riley Marshall was good, and responded quickly to all our issues and queries. Our contract was written up and signed promptly, and all questions for the landlord were addressed.

Where Riley Marshall did not perform well was once we moved into our flat. We had it written into our contract that we were to have new blinds fitted by Riley Marshall. Due to a number of issues, we are 7 weeks into our contract and still no closer to getting blinds fitted. In all honesty, I think these issues are more to do with their handyman, but Riley Marshall should realise that by hiring inefficient companies to manage some of their workload, they are risking their own reputation.

In summary, Riley Marshall were excellent at setting up our contract and getting us moved into our flat, but their tenant management skills were sub par. If you do not require them to do anything for you once you have moved in, then this will not be an issue for you. If, like us, you require their help then you may want to consider another letting agent.
What agent could do to change your mind?
Issues raised by tennants should be addressed as soon as possible. Should consider the use of the facilities company used. Should monitor the progress of work submitted for compeltion by the facilities company. I am sure that Riley Marshall is unaware of all the issues I have had.
Attached Files
Was this helpful? Yes
By: Bruce
Aug 13, 2012
Thank you for your comments and it is a pleasure to hear that you were happy with our service, but obviously very upsetting to hear that you felt let down by the after service.

This particular property is not managed by Riley Marshall and unfortunately sometimes the landlord sees it as interfering if we involve ourselves past a certain point. As a good will gesture we did on this occasion supply our contractors with no charge to yourself or the landlord, and in doing so have unfortunately managed to incur your displeasure, in a situation which we unfortunately had little control over.

The blinds were ordered but unfortunately were not standard sizes so we had bespoke blinds made which took slightly longer to order. As there were already blinds in the property we saw this is the most accommodating option even though it was slightly longer than expected.

We do provide a very extensive management service and had we been instructed to manage the property this problem would have been foreseen before the move date.

At this stage we would like to apologise again for any inconvenience caused and as we do value your custom we hope that this does not affect us working together in the future.

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Riley Marshall

147 Trafalgar Road Greenwich, London
Greater London
SE10 9TX


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