I had the unfortunate experience of renting a property from this agent two years ago. They were terrible agents during our 10 month rental of one of their properties (we had a toilet that didn't flush properly for 2 months and they kept telling us someone will come and fix it). There was old style windows which weren't air tight and it meant that we wasted so much money on electric heaters as the small radiators were insufficient.
The biggest problem came about when we wanted to move out. We gave them notice of our leaving 2 months before leaving and asked if they needed anything from us on the last day. They said that they needed to inspect the property on the last day and will return our deposit on the day. We left the house in perfect condition and they came and inspected the property and said that it was fine and to come to their office for the final paperwork. At the office they demanded to see all the bills to show that they were all paid and when we told them that the bills have all been paid but the final bills don't come through till after you move out and we had notified the companies of our forwarding address. The owner said we'll have to wait till their accountant is back from his errands to pay us and that we should come back another day. But my dad who was helping us move out told us he'd wait for us so we waited till the accountant came back. After his return they took me into their office and said that we were creating trouble and that I should just come back when I've had all the bills back from gas, electric and water which could be up to a month. We refused to leave their offices until they resolved our deposit as these were not the conditions set out at the beginning of the tenancy and the only condition was paying rent on time and leaving the property in good condition. At this point the owner sent another agent for a second inspection of the property and came back with a list of issues that were wrong with the property AND threatened to call the police on us for not leaving his offices (he tried to call them but they said it wasn't a police case and to resolve it between ourselves).
We were meant to move out at midday but were in their offices till 6pm and they refused to pay the deposit. We had to leave eventually and to this day are still trying to get our