In response to Mr Neish

With regards to my being an angry little man I'm nothing of the sort. I have a job to do and one of those jobs is to collect rent and pass it onto landlords. If you were renting your property through us and a tent was consistently late with his/her rent you would be glad that I'm on your side.

Mr Neish and one of the other tenants were late with their rent during most of the tenancy and month after month it was necessary to chase them. They stopped responding to my calls, failed to reply to our emails, ignored letters. Mr Neish feels that because he doesn't have adaqate funds to meet his commitments he can just go on enjoying this supposedly damp and uninhabitable house. Might be a good time to point out that the three other tenants paid their rent on time every month. One of them asked me for a reference for his new agent and I had no hesitation in giving that because I never had to ask him to pay his rent.

I'm responsible for hundreds of thousands of pounds of other people's money and I have to be certain that I collect it as landlords rely on me to pay them on time in order to meet their own commitments. Mr Neish obviously didn't consider anyone but himself when he didn't pay his rent. He didn't consider that his landlord has his own commitments to his mortgage company, insurance and other outgoings and that in order to meet those commitments he will gave to find the funds elsewhere.

Another important point to make here is that Mr Neish and all the other tenants of the property signed up for a second year. It doesn't make sense that if the property was in such a horrendous damp condition why would they sign up for a second year of misery and Pay the increase in rent for the second year.

Back to the point of my being an angry little man, you only have to read the abusive and offensive wording of Mr Neish's review to to realise that Mr Neish obviously has some serious issues otherwise his review would have been more factual rather than personal.

Clearly Mr Neish failed to mention his own transcresions with regards to his erratic rent payments as it would have made him look vindictive and dishonest.

It's best to stick to facts when reviewing an agent and be absolutely certain that your account is not one sided