Penny Ashton Property Management
Manchester, M3
1.7/5, 17 reviews
18% recommended
100% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction

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“I've just moved out of a city centre property in ......”

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Feb 23,2013
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By: 'Mark'
Feb 23,2013
8 people found
this helpful
I've just moved out of a city centre property in Manchester managed by Penny Ashton. I'm currently in a dispute with them because having cleaned my flat to an exceptionally high standard before departure - it was arguably in a better state than when I moved in - they are still attempting to take money from my deposit for the purposes of calling in a 'professional cleaning service'. They've taken some close-up photographs (Brian Cox would be impressed) of wear and tear on skirting boards, parts of the washing machine, room corners etc. in an attempt to accuse me of not cleaning it properly, and therefore blackmail me. They also sent me two close-up photographs that weren't even my flat! I'm just glad I had the foresight to take plenty of my own photos too. Interestingly, to make a point about how unprofessional they are, I linked out to this website in my correspondence with them a couple of days ago. Yesterday, a five-star review (their only one so far) has appeared by 'Ryan Davies'. It might just be me but it seems like Ryan was born with a knack for writing his prose like a true marketing professional. As I'm sure Ryan will do, I've paid all of my rent on time (13 months worth), as well as all the extra charges (be prepared folks) and kept well within the requirements of my contract. You would think I'd be a fair bet for receiving a decent level of customer service from Penny Ashton - just like Ryan. Yet funnily enough, whilst Ryan was posting his raving review yesterday, I had to wait all day for a reply to my previously mentioned email correspondence. The reply? Penny Ashton is taking the weekend to 'digest' my comments in relation to the cleanliness of my flat. I wouldn't recommend this company to my worst enemy. I'll keep this website updated on how I get on with the return of my deposit.
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Latest Reviews

View all Reviews 17
18th Aug 2015
reviewed by 'Verity'
“Extremely bad service and fleeced for it. Charged me £500 for her husband collecting keys to this property for me from ......”
15th Jun 2015
reviewed by 'Rachel'
“They are an absolute disgrace of a company. Upon moving out of the apartment, they took the max of two ......”
9th Apr 2013
reviewed by 'ignored'
“Agree with a lot of the comments in regards to bad agency to deal with, they will charge you even ......”
26th Mar 2013
reviewed by 'Ana'
“Very quick and efficient service from John Paul. I will recommend this agency to my friends and if in the ......”
19th Mar 2013
reviewed by 'Angry'
“Absolutely horrible! They charge you for absolutely everything!! I have a 6 months contract. When the contract ends, and I decide ......”
14th Mar 2013
reviewed by 'Ryan_acc'
“I have been a tenant of Penny Ashton's for the past 6 months since moving into my apartment in the centre ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Penny Ashton Property Management
Parsonage Chambers, 3 The Parsonage
Manchester
Greater Manchester
M3 2HW
0161 832 8833

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 50% £0 £0
Lettings 100% 50% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 1 12 0 0 2 0 0 1
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“Extremely bad service and fleeced for it. Charged me £500 for ......”

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Aug 18,2015
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PENNY
By: 'Verity'
Aug 18,2015
1 people found
this helpful
Extremely bad service and fleeced for it. Charged me £500 for her husband collecting keys to this property for me from another agent in the vicinity( I assumed free of charge. She could not rent out the property - it was brand new with a parking ...
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What agent could do to change your mind?
Extortionate - highway robbery'
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Comment on agent fees
Extortionate - highway robbery'
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“They are an absolute disgrace of a company. Upon moving ......”

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Jun 15,2015
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PENNY
By: 'Rachel'
Jun 15,2015
2 people found
this helpful
They are an absolute disgrace of a company. Upon moving out of the apartment, they took the max of two weeks to check the apartment and return the deposit. We left the place in pristine condition but wanted to deduct money for cleaning services. Despite ...
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“Agree with a lot of the comments in regards to ......”

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Apr 09,2013
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By: 'ignored'
Apr 09,2013
5 people found
this helpful
Agree with a lot of the comments in regards to bad agency to deal with, they will charge you even if you return the house in a very clean and tidy condition, delay repairs and charge tenants for repair of equipment fitted in the house ...
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“Very quick and efficient service from John Paul. I will ......”

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Mar 26,2013
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John Paul
By: 'Ana'
Mar 26,2013
1 people found
this helpful
Very quick and efficient service from John Paul. I will recommend this agency to my friends and if in the future I choose to rent my property out I would definitely consider Penny Ashton again....
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“Absolutely horrible! They charge you for absolutely everything!! I have ......”

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Mar 19,2013
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By: 'Angry'
Mar 19,2013
6 people found
this helpful
Absolutely horrible! They charge you for absolutely everything!! I have a 6 months contract. When the contract ends, and I decide to stay in the flat, they charge me £99. If I decide to leave, they charge £51 off the deposit (probably even more after I have read ...
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“I have been a tenant of Penny Ashton's for the ......”

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Mar 14,2013
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Lyn
By: 'Ryan_acc'
Mar 14,2013
0 people found
this helpful
I have been a tenant of Penny Ashton's for the past 6 months since moving into my apartment in the centre of Manchester. From the offset they have been very accomodating especially with the initial move. At the time I was working to a deadline to ...
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“I've just moved out of a city centre property in ......”

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Feb 23,2013
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By: 'Mark'
Feb 23,2013
8 people found
this helpful
I've just moved out of a city centre property in Manchester managed by Penny Ashton. I'm currently in a dispute with them because having cleaned my flat to an exceptionally high standard before departure - it was arguably in a better state than when I ...
read full review
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“Was searching for a property for a while, must have ......”

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Feb 22,2013
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Lyn
By: 'Ryan'
Feb 22,2013
0 people found
this helpful
Was searching for a property for a while, must have dealt with every estate agent in manchester viewing far too many properties! I openly admit I am a perfectionist and overly fussy. Penny Ashton are the only agents who understood my brief and the second ...
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“This is an appalling company all they want to do ......”

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Feb 04,2013
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Suzi
By: 'VeryAnnoyed'
Feb 04,2013
3 people found
this helpful
This is an appalling company all they want to do is rip you off. They are a joke of an Estate Agent and are completely unprofessional at every point in the process of dealing with them. Avoid using them you will not get your deposit ...
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What agent could do to change your mind?
Not ripped me off , been more helpful and been more proffesional
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“Like everybody else, I have only had negative experiences with ......”

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Oct 06,2012
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By: 'Anon'
Oct 06,2012
4 people found
this helpful
Like everybody else, I have only had negative experiences with this shower of gansters. They are slow to act on absolutely every problem and as other people have pointed out, their fees are extortionate and will come up with any excuse to try and keep ...
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What agent could do to change your mind?
They are the worst organisation I have ever had the displeasure of dealing with
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“Avoid Penny Ashton!!! There are charges for absolutely everything, they ......”

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Aug 30,2012
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By: 'fudge'
Aug 30,2012
8 people found
this helpful
Avoid Penny Ashton!!! There are charges for absolutely everything, they rinse you for every penny you have! Never again....
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“Penny Ashton will make sure that they rip off every ......”

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Aug 15,2012
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By: 'SZA'
Aug 15,2012
9 people found
this helpful
Penny Ashton will make sure that they rip off every penny from you when you are ending your contract. They have horrendous charges that they deduct from your deposit leaving it almost half of its amount. No matter how clean the property is left (even ...
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“This is an appalling company and made my 6 months under ......”

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Jun 12,2012
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By: 'Kayleigh'
Jun 12,2012
7 people found
this helpful
This is an appalling company and made my 6 months under their management a terrible experience. Upon moving into the property, I found my bedroom light switch failed to work and reported it immediately. Four months later after countless phone calls, e-mails and visits, I finally ...
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What agent could do to change your mind?
To change my mind, the agency could have offered ANY KIND OF SERVICE at all. Instead, they were unprofessional, rude, neglectful and expensive. All of my requests for repair work went unanswered, leaving me without a bedroom light for 4 months until I had to suspend my rent. I would go so far as to say this agency is dangerous, as the "electrician" they finally sent to me was unqualified. In my experience, this company is beyond help. It would be best if it was shut down altogether.
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“Penny Ashton - A genuinely terrible agency that deserves to ......”

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Mar 13,2012
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Suzi
By: 'Keir'
Mar 13,2012
9 people found
this helpful
Penny Ashton - A genuinely terrible agency that deserves to go out of business and join the 1000s of other estate agents that should be out of business! Terrible service, no regard for tenant happiness and just want you ADMIN FEE money. They charge for ...
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“Absolutely atrocious company and outlook to potential clients. They were ......”

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Dec 07,2011
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By: 'SD'
Dec 07,2011
12 people found
this helpful
Absolutely atrocious company and outlook to potential clients. They were rude, late and frankly just shoddy. Also found today that this is the type of person who runs the business - http://menmedia.co.uk/manchestereveningnews/news/s/1467073_complete-overreaction-rochdale-woman-arrested-after-trying-to-get-rid-of-gatecrashers-from-daughters-birthday-party...
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“Horrendous service. They charge more than double the fees and ......”

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Aug 19,2011
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By: 'boo001'
Aug 19,2011
11 people found
this helpful
Horrendous service. They charge more than double the fees and charges most other agents charge. Would never use them again. Very unhelpful....
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“...”

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Sep 13,2007
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By: 'smev'
Sep 13,2007
0 people found
this helpful
...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Penny Ashton Property Management, Manchester M3 2HW



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