100% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Mar 14,2013
Mar 14,2013
0
people found
this helpful
this helpful
I have been a tenant of Penny Ashton's for the past 6 months since moving into my apartment in the centre of Manchester.
From the offset they have been very accomodating especially with the initial move. At the time I was working to a deadline to be out of my previous flat and couldn't afford an extended stay at a hotel. Penny Ashton's previous tenants had left the place a mess and there were many things damaged in the flat, likely due to simple wear and tear. Penny Ashton's policy is to not allow anyone to move in until the place is immaculate, which makes sense really, however after some discussion they agreed to let me move in early instead of waiting for the repairs and cleaning. Few people would consider this a positive thing but at the time I was sleeping on a friends floor and considering I had to arrive to work every day in a crumpled suit I was in dire need of somewhere to live. They agreed, after I signed a waiver, to carry out the maintenance while I was living in the flat and to record what was broken/damaged when moving in so I would not lose any deposit when I decide to move on. This reassurance has allowed me to feel settled while living here.
Since then Penny Ashton have carried out repairs and replaced furniture generally in a timely manner especially if it something time critical, e.g. when the oven broke.
There has been a few occassions when I had to chase Penny Ashton for things to be replaced but I know fine well that a letting agency is at the mercy of the Landlord when approving certain things. I have always had issues with this part of the relationship in previous flats. However Lyn, who I primarily deal with, has been an absolute blessing. She has kept in constant contact and takes the time to explain to me, transparently, any issues that arise e.g. the landlord can't afford new drawers till next month.
The maintenance guys whenever they come have been respectful and efficient and have caused little or no disruption to my day.
There are still a number of things outstanding that need attention since moving in, that was listed on the inventory, but these are minor and I have no doubt if I put in a request Lyn will start proceedings in a timely manner.
No complaints from me here!
From the offset they have been very accomodating especially with the initial move. At the time I was working to a deadline to be out of my previous flat and couldn't afford an extended stay at a hotel. Penny Ashton's previous tenants had left the place a mess and there were many things damaged in the flat, likely due to simple wear and tear. Penny Ashton's policy is to not allow anyone to move in until the place is immaculate, which makes sense really, however after some discussion they agreed to let me move in early instead of waiting for the repairs and cleaning. Few people would consider this a positive thing but at the time I was sleeping on a friends floor and considering I had to arrive to work every day in a crumpled suit I was in dire need of somewhere to live. They agreed, after I signed a waiver, to carry out the maintenance while I was living in the flat and to record what was broken/damaged when moving in so I would not lose any deposit when I decide to move on. This reassurance has allowed me to feel settled while living here.
Since then Penny Ashton have carried out repairs and replaced furniture generally in a timely manner especially if it something time critical, e.g. when the oven broke.
There has been a few occassions when I had to chase Penny Ashton for things to be replaced but I know fine well that a letting agency is at the mercy of the Landlord when approving certain things. I have always had issues with this part of the relationship in previous flats. However Lyn, who I primarily deal with, has been an absolute blessing. She has kept in constant contact and takes the time to explain to me, transparently, any issues that arise e.g. the landlord can't afford new drawers till next month.
The maintenance guys whenever they come have been respectful and efficient and have caused little or no disruption to my day.
There are still a number of things outstanding that need attention since moving in, that was listed on the inventory, but these are minor and I have no doubt if I put in a request Lyn will start proceedings in a timely manner.
No complaints from me here!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
18th Aug 2015
reviewed by 'Verity'
15th Jun 2015
reviewed by 'Rachel'
9th Apr 2013
reviewed by 'ignored'
26th Mar 2013
reviewed by 'Ana'
14th Mar 2013
reviewed by 'Ryan_acc'
Opening Hours
Address
Penny Ashton Property Management
Parsonage Chambers, 3 The Parsonage
Manchester
Greater Manchester
M3 2HW
0161 832 8833
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 12 | 0 | 0 | 2 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 18,2015
Aug 18,2015
1
people found
this helpful
this helpful
Extremely bad service and fleeced for it. Charged me £500 for her husband collecting keys to this property for me from another agent in the vicinity( I assumed free of charge. She could not rent out the property - it was brand new with a parking ...
read full review
read full review
What agent could do to change your mind?
Extortionate - highway robbery'Attached Filesnbsp;
Comment on agent fees
Extortionate - highway robbery'
Was this helpful?
Yes
Yes
Jun 15,2015
Jun 15,2015
2
people found
this helpful
this helpful
They are an absolute disgrace of a company. Upon moving out of the apartment, they took the max of two weeks to check the apartment and return the deposit. We left the place in pristine condition but wanted to deduct money for cleaning services. Despite ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 09,2013
Apr 09,2013
5
people found
this helpful
this helpful
Agree with a lot of the comments in regards to bad agency to deal with, they will charge you even if you return the house in a very clean and tidy condition, delay repairs and charge tenants for repair of equipment fitted in the house ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 26,2013
Mar 26,2013
1
people found
this helpful
this helpful
Very quick and efficient service from John Paul. I will recommend this agency to my friends and if in the future I choose to rent my property out I would definitely consider Penny Ashton again....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 19,2013
Mar 19,2013
6
people found
this helpful
this helpful
Absolutely horrible! They charge you for absolutely everything!! I have a 6 months contract. When the contract ends, and I decide to stay in the flat, they charge me £99. If I decide to leave, they charge £51 off the deposit (probably even more after I have read ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 14,2013
Mar 14,2013
0
people found
this helpful
this helpful
I have been a tenant of Penny Ashton's for the past 6 months since moving into my apartment in the centre of Manchester.
From the offset they have been very accomodating especially with the initial move. At the time I was working to a deadline to ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 23,2013
Feb 23,2013
8
people found
this helpful
this helpful
I've just moved out of a city centre property in Manchester managed by Penny Ashton. I'm currently in a dispute with them because having cleaned my flat to an exceptionally high standard before departure - it was arguably in a better state than when I ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22,2013
Feb 22,2013
0
people found
this helpful
this helpful
Was searching for a property for a while, must have dealt with every estate agent in manchester viewing far too many properties!
I openly admit I am a perfectionist and overly fussy. Penny Ashton are the only agents who understood my brief and the second ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04,2013
Feb 04,2013
3
people found
this helpful
this helpful
This is an appalling company all they want to do is rip you off. They are a joke of an Estate Agent and are completely unprofessional at every point in the process of dealing with them. Avoid using them you will not get your deposit ...
read full review
read full review
What agent could do to change your mind?
Not ripped me off , been more helpful and been more proffesionalAttached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 06,2012
Oct 06,2012
4
people found
this helpful
this helpful
Like everybody else, I have only had negative experiences with this shower of gansters. They are slow to act on absolutely every problem and as other people have pointed out, their fees are extortionate and will come up with any excuse to try and keep ...
read full review
read full review
What agent could do to change your mind?
They are the worst organisation I have ever had the displeasure of dealing withAttached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 30,2012
Aug 30,2012
8
people found
this helpful
this helpful
Avoid Penny Ashton!!! There are charges for absolutely everything, they rinse you for every penny you have! Never again....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 15,2012
Aug 15,2012
9
people found
this helpful
this helpful
Penny Ashton will make sure that they rip off every penny from you when you are ending your contract. They have horrendous charges that they deduct from your deposit leaving it almost half of its amount.
No matter how clean the property is left (even ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 12,2012
Jun 12,2012
7
people found
this helpful
this helpful
This is an appalling company and made my 6 months under their management a terrible experience.
Upon moving into the property, I found my bedroom light switch failed to work and reported it immediately. Four months later after countless phone calls, e-mails and visits, I finally ...
read full review
read full review
What agent could do to change your mind?
To change my mind, the agency could have offered ANY KIND OF SERVICE at all. Instead, they were unprofessional, rude, neglectful and expensive. All of my requests for repair work went unanswered, leaving me without a bedroom light for 4 months until I had to suspend my rent. I would go so far as to say this agency is dangerous, as the "electrician" they finally sent to me was unqualified. In my experience, this company is beyond help. It would be best if it was shut down altogether.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Mar 13,2012
Mar 13,2012
9
people found
this helpful
this helpful
Penny Ashton - A genuinely terrible agency that deserves to go out of business and join the 1000s of other estate agents that should be out of business! Terrible service, no regard for tenant happiness and just want you ADMIN FEE money. They charge for ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 07,2011
Dec 07,2011
12
people found
this helpful
this helpful
Absolutely atrocious company and outlook to potential clients. They were rude, late and frankly just shoddy. Also found today that this is the type of person who runs the business - http://menmedia.co.uk/manchestereveningnews/news/s/1467073_complete-overreaction-rochdale-woman-arrested-after-trying-to-get-rid-of-gatecrashers-from-daughters-birthday-party...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2011
Aug 19,2011
11
people found
this helpful
this helpful
Horrendous service. They charge more than double the fees and charges most other agents charge. Would never use them again. Very unhelpful....
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
