100% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Jun 12,2012
Jun 12,2012
7
people found
this helpful
this helpful
This is an appalling company and made my 6 months under their management a terrible experience.
Upon moving into the property, I found my bedroom light switch failed to work and reported it immediately. Four months later after countless phone calls, e-mails and visits, I finally had to refuse to pay my rent before someone was sent to fix it. The "electrician" they sent out, and have on contract, was in fact a man who worked full-time for a heating installation company. He was meant to appear midday and turned up at 7pm, after his day-job had finished. He proceeded to install a dimmer switch with a low-energy light bulb (which even those not qualified as electricians should know isn't a good idea). The light then blew, the "electrician" left, and my complaints were further ignored.
This is just one instance of disrepair, but we had many more that were ignored for our entire tenancy. For example, I discovered the smoke alarm was due to be replaced in 2011, and when I reported this they basically accused me of lying. I then had to take a photo of the smoke alarm showing the date for replacement, at which point they acknowledged my complaint but still it was not replaced in the entire of my tenancy. Each time we called or visited they simply said "We have no record of your complaint" and passed it onto someone else.
Aside from this, Penny Ashton charged for every single thing you could think of and more. Safe to say I left before my tenancy was up and thankfully have found wonderful service from Pad Residential in Manchester.
AVOID PENNY AHSTON!!!!
Upon moving into the property, I found my bedroom light switch failed to work and reported it immediately. Four months later after countless phone calls, e-mails and visits, I finally had to refuse to pay my rent before someone was sent to fix it. The "electrician" they sent out, and have on contract, was in fact a man who worked full-time for a heating installation company. He was meant to appear midday and turned up at 7pm, after his day-job had finished. He proceeded to install a dimmer switch with a low-energy light bulb (which even those not qualified as electricians should know isn't a good idea). The light then blew, the "electrician" left, and my complaints were further ignored.
This is just one instance of disrepair, but we had many more that were ignored for our entire tenancy. For example, I discovered the smoke alarm was due to be replaced in 2011, and when I reported this they basically accused me of lying. I then had to take a photo of the smoke alarm showing the date for replacement, at which point they acknowledged my complaint but still it was not replaced in the entire of my tenancy. Each time we called or visited they simply said "We have no record of your complaint" and passed it onto someone else.
Aside from this, Penny Ashton charged for every single thing you could think of and more. Safe to say I left before my tenancy was up and thankfully have found wonderful service from Pad Residential in Manchester.
AVOID PENNY AHSTON!!!!
What agent could do to change your mind?
To change my mind, the agency could have offered ANY KIND OF SERVICE at all. Instead, they were unprofessional, rude, neglectful and expensive. All of my requests for repair work went unanswered, leaving me without a bedroom light for 4 months until I had to suspend my rent. I would go so far as to say this agency is dangerous, as the "electrician" they finally sent to me was unqualified. In my experience, this company is beyond help. It would be best if it was shut down altogether.Attached Filesnbsp;
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Latest Reviews
18th Aug 2015
reviewed by 'Verity'
15th Jun 2015
reviewed by 'Rachel'
9th Apr 2013
reviewed by 'ignored'
26th Mar 2013
reviewed by 'Ana'
14th Mar 2013
reviewed by 'Ryan_acc'
Opening Hours
Address
Penny Ashton Property Management
Parsonage Chambers, 3 The Parsonage
Manchester
Greater Manchester
M3 2HW
0161 832 8833
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 12 | 0 | 0 | 2 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 18,2015
Aug 18,2015
1
people found
this helpful
this helpful
Extremely bad service and fleeced for it. Charged me £500 for her husband collecting keys to this property for me from another agent in the vicinity( I assumed free of charge. She could not rent out the property - it was brand new with a parking ...
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What agent could do to change your mind?
Extortionate - highway robbery'Attached Filesnbsp;
Comment on agent fees
Extortionate - highway robbery'
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Jun 15,2015
Jun 15,2015
2
people found
this helpful
this helpful
They are an absolute disgrace of a company. Upon moving out of the apartment, they took the max of two weeks to check the apartment and return the deposit. We left the place in pristine condition but wanted to deduct money for cleaning services. Despite ...
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Apr 09,2013
Apr 09,2013
5
people found
this helpful
this helpful
Agree with a lot of the comments in regards to bad agency to deal with, they will charge you even if you return the house in a very clean and tidy condition, delay repairs and charge tenants for repair of equipment fitted in the house ...
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Mar 26,2013
Mar 26,2013
1
people found
this helpful
this helpful
Very quick and efficient service from John Paul. I will recommend this agency to my friends and if in the future I choose to rent my property out I would definitely consider Penny Ashton again....
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Mar 19,2013
Mar 19,2013
6
people found
this helpful
this helpful
Absolutely horrible! They charge you for absolutely everything!! I have a 6 months contract. When the contract ends, and I decide to stay in the flat, they charge me £99. If I decide to leave, they charge £51 off the deposit (probably even more after I have read ...
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Mar 14,2013
Mar 14,2013
0
people found
this helpful
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I have been a tenant of Penny Ashton's for the past 6 months since moving into my apartment in the centre of Manchester.
From the offset they have been very accomodating especially with the initial move. At the time I was working to a deadline to ...
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Feb 23,2013
Feb 23,2013
8
people found
this helpful
this helpful
I've just moved out of a city centre property in Manchester managed by Penny Ashton. I'm currently in a dispute with them because having cleaned my flat to an exceptionally high standard before departure - it was arguably in a better state than when I ...
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Feb 22,2013
Feb 22,2013
0
people found
this helpful
this helpful
Was searching for a property for a while, must have dealt with every estate agent in manchester viewing far too many properties!
I openly admit I am a perfectionist and overly fussy. Penny Ashton are the only agents who understood my brief and the second ...
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Feb 04,2013
Feb 04,2013
3
people found
this helpful
this helpful
This is an appalling company all they want to do is rip you off. They are a joke of an Estate Agent and are completely unprofessional at every point in the process of dealing with them. Avoid using them you will not get your deposit ...
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What agent could do to change your mind?
Not ripped me off , been more helpful and been more proffesionalAttached Filesnbsp;
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Oct 06,2012
Oct 06,2012
4
people found
this helpful
this helpful
Like everybody else, I have only had negative experiences with this shower of gansters. They are slow to act on absolutely every problem and as other people have pointed out, their fees are extortionate and will come up with any excuse to try and keep ...
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What agent could do to change your mind?
They are the worst organisation I have ever had the displeasure of dealing withAttached Filesnbsp;
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Aug 30,2012
Aug 30,2012
8
people found
this helpful
this helpful
Avoid Penny Ashton!!! There are charges for absolutely everything, they rinse you for every penny you have! Never again....
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Aug 15,2012
Aug 15,2012
9
people found
this helpful
this helpful
Penny Ashton will make sure that they rip off every penny from you when you are ending your contract. They have horrendous charges that they deduct from your deposit leaving it almost half of its amount.
No matter how clean the property is left (even ...
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Jun 12,2012
Jun 12,2012
7
people found
this helpful
this helpful
This is an appalling company and made my 6 months under their management a terrible experience.
Upon moving into the property, I found my bedroom light switch failed to work and reported it immediately. Four months later after countless phone calls, e-mails and visits, I finally ...
read full review
read full review
What agent could do to change your mind?
To change my mind, the agency could have offered ANY KIND OF SERVICE at all. Instead, they were unprofessional, rude, neglectful and expensive. All of my requests for repair work went unanswered, leaving me without a bedroom light for 4 months until I had to suspend my rent. I would go so far as to say this agency is dangerous, as the "electrician" they finally sent to me was unqualified. In my experience, this company is beyond help. It would be best if it was shut down altogether.Attached Filesnbsp;
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Mar 13,2012
Mar 13,2012
9
people found
this helpful
this helpful
Penny Ashton - A genuinely terrible agency that deserves to go out of business and join the 1000s of other estate agents that should be out of business! Terrible service, no regard for tenant happiness and just want you ADMIN FEE money. They charge for ...
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Dec 07,2011
Dec 07,2011
12
people found
this helpful
this helpful
Absolutely atrocious company and outlook to potential clients. They were rude, late and frankly just shoddy. Also found today that this is the type of person who runs the business - http://menmedia.co.uk/manchestereveningnews/news/s/1467073_complete-overreaction-rochdale-woman-arrested-after-trying-to-get-rid-of-gatecrashers-from-daughters-birthday-party...
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Aug 19,2011
Aug 19,2011
11
people found
this helpful
this helpful
Horrendous service. They charge more than double the fees and charges most other agents charge. Would never use them again. Very unhelpful....
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No fees information available
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