“I have never experienced such poor customer s......”
1 Star Review
Jul 12,2021
By:
'Jenni'
Jul 12,2021
Branch: Lancaster, 53a Market Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 53a Market Street
Lettings (Prospective customer)
Postcode: LA1
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people found
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I have never experienced such poor customer service with an estate agent.
I showed interest in several rental properties and asked if I could view them. Every time I sent an enquiry, I would receive a phone call from a member of staff, who told me that they would get in touch as soon as possible with a date to view said properties. I never heard anything back despite chasing them up.
On one occasion, I was told, verbatim 'this property is available now, but you won't be able to view it until September'.
My housemate enquired about some additional properties that had recently been uploaded to Rightmove and was told that they were already let but they needed to upload them 'as a formality' and that they had been reserved for 'Morecambe FC footballers'.
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