Farrell Heyworth
1.6/5, 182 reviews
16% recommended
52% sales valuation accuracy
57% sales fee satisfaction



Property Features

Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations. show more Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 52% 57% £65,000 £1,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 13 2 41 8 19 9 14 3 66
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Customer service is rubbish...”

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Jul 29,2021
Minithumbdown
By: 'Jade'
Jul 29,2021
1 people found
this helpful
Initial viewing of the house was quick and helpful. However, was meant to move in earlier this week and was then told further documents needed to be sent over. Why was this done on the day we were supposed to move in? Move in date ...
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“I have exchanged many email with Carol Dennis......”

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Jul 15,2021
Minithumbup
By: 'Christine'
Jul 15,2021
0 people found
this helpful
I have exchanged many email with Carol Dennison and she has always responded quickly and given really good advice, it's been a pleasure to deal with such a nice lady...
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“Terrible experience. Highly unrecommended! Ly......”

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Jul 12,2021
Minithumbdown
By: 'Luk'
Jul 12,2021
0 people found
this helpful
Terrible experience. Highly unrecommended! Lying to people about the properties and waisting their time. I won't be using their service and I won't recommend anyone using it....
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“I have never experienced such poor customer s......”

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Jul 12,2021
Minithumbdown
By: 'Jenni'
Jul 12,2021
0 people found
this helpful
I have never experienced such poor customer service with an estate agent. I showed interest in several rental properties and asked if I could view them. Every time I sent an enquiry, I would receive a phone call from a member of staff, who told ...
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“The worst estate agent i have ever meet, we ......”

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Jun 21,2021
Minithumbdown
By: 'Mag'
Jun 21,2021
0 people found
this helpful
The worst estate agent i have ever meet, we let the house through them for fully managing the house. the tenants did criminal damage over 2 years and they did not inform anything to use even not sure they did inspection every 6 months. Also very rude ...
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“My partner and I wanted to view a flat as we ......”

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Jun 18,2021
Minithumbdown
By: 'Amanda'
Jun 18,2021
0 people found
this helpful
My partner and I wanted to view a flat as we are both taking voluntary redundancy on 30 June and have money to invest in a rental property. We were refused a viewing on the basis we could not prove we have the funds (which we ...
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“I would not of given them 1 star. Absolutely ......”

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Jun 14,2021
Minithumbdown
By: 'Ian and Anne Whiteside'
Jun 14,2021
1 people found
this helpful
I would not of given them 1 star. Absolutely useless. It pained me to give them there fee for which they DiD NOT sell my home. 'Valued' and claimed they would sell within 8 weeks then TOLD us we should accept thousands less after only getting us 4 ...
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“bought a property in fleeetwood through this ......”

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Jun 11,2021
Minithumbdown
By: 'Brian Holmes'
Jun 11,2021
1 people found
this helpful
bought a property in fleeetwood through this agency i must say their total lack of communication probably aged me 10 years Sarah try answering the phone and ring people back when you say you will ignorance on the highest level...
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“The only agents who make buying a chore....”

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May 06,2021
Minithumbdown
By: 'Adrian'
May 06,2021
5 people found
this helpful
The only agents who make buying a chore. Only got one star because zero was not accepted. Have viewed a property eventually, took numerous calls to get a callback for a viewing. Then had to supply financial information before being allowed to view. Personally the ...
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“Dean leggett...”

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Apr 16,2021
Minithumbup
By: 'kathlclarke@aol.com'
Apr 16,2021
0 people found
this helpful
Dean leggett in my opinion deserves all 5 of these stars. He's not only professional and gets the job done but is so easy to speak too. He's also really good at advising you no matter what the problem. He's awesome in my opinion. So thanks ...
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“Shockingly Bad.Aggressive, pushy, rude & ig......”

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Apr 16,2021
Minithumbdown
By: 'James'
Apr 16,2021
0 people found
this helpful
Shockingly Bad. Aggressive, pushy, rude & ignorant. Avoid as assurances were made which resulted in my giving a holding deposit that was not returned despite adhering to guidelines....
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“Utterly useless agent as other reviews attest......”

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Apr 05,2021
Minithumbdown
By: 'Peter'
Apr 05,2021
3 people found
this helpful
Utterly useless agent as other reviews attest. Demanding proof of funds even to arrange a viewing - it's like they don't even want to sell their poor client's properties! When they're not doing that, they're ignoring enquiries entirely. Why anyone would use them I have ...
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By: Adrian
May 06, 2021
View all comments (1)
Totally agree Peter, I was looking for the option to rate as zero. There are other agents in Thornton-Cleveleys and I will nit look at another property being sold by this firm. Think they would ask my inside leg measurement too and what I had to eat last night if they could. ...

“Zero customer service....”

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Mar 06,2021
Minithumbdown
By: 'Daniel'
Mar 06,2021
3 people found
this helpful
Never met an estate agent this poor in customer service. They don’t reply to emails or calls even if it’s an emergency. Actually looking forward to the tenancy ending....
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“Terrible, would not provide any details of wh......”

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Mar 03,2021
Minithumbdown
By: 'Idunn'
Mar 03,2021
1 people found
this helpful
Terrible, would not provide any details of when we could move in. On the Monday they said we could move in this week. On Wednesday at 1700 they rang us to say the move in date has been pushed back by over 2 weeks....
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“Mortgage Advice Bureau...”

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Mar 01,2021
Minithumbup
By: 'Claire'
Mar 01,2021
0 people found
this helpful
I have recently bought a house and I received support from both Lindsay and Beth from the Mortgage Advice Bureau. Lindsay and Beth were both brilliant throughout the whole buying process; they were very helpful and friendly and were available to answer any queries I ...
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“Useless inept staff, managers and company.C......”

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Feb 23,2021
Minithumbdown
By: 'Stuff'
Feb 23,2021
2 people found
this helpful
Useless inept staff, managers and company. Called to arrange valuation of my house, was sent info and asked to complete for a virtual valuation. Then 10 mins later get a text saying I had a telephone appointment for valuation the next day. Okay won't compete the ...
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“Friendly, helpful and worked really well for ......”

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Jan 28,2021
Minithumbup
By: 'Joanne'
Jan 28,2021
0 people found
this helpful
Friendly, helpful and worked really well for us. FH originally rented out our home and this encouraged us to use them for our house sale. All the issues we had with selling our house , the team at FH helped us with in a friendly and ...
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“Where do I start, the manager of the st Anne'......”

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Jan 09,2021
Minithumbdown
By: 'Steve'
Jan 09,2021
3 people found
this helpful
Where do I start, the manager of the st Anne's branch Simon did come across as being a genuine guy who was passionate about his job, that's where the possative ends,we had our home which is in a highly desirable area up with Farrel ...
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“Sleeping on the floor for 2 months...”

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Jan 04,2021
Minithumbdown
By: 'Ross'
Jan 04,2021
2 people found
this helpful
Absolutely awful service. Left me on a mattress on the floor for two months in a property advertised as fully furnished. They sent a dodgy contractor round to put an unsafe boiler back on, second opinion said it was not safe to use. They also ...
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“You would have thought the aim of an estate a......”

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Jan 04,2021
Minithumbdown
By: 'Steph'
Jan 04,2021
1 people found
this helpful
You would have thought the aim of an estate agent is to sell houses. Apparently not! Shocking service and suggest using another company....
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“DEBBIE WAS VERY HELPFUL AND PROFESSIONAL. WE ......”

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Dec 09,2020
Minithumbup
By: 'martia'
Dec 09,2020
0 people found
this helpful
DEBBIE WAS VERY HELPFUL AND PROFESSIONAL. WE HAD TO VIEW THE HOUSE A FEW TIMES AND IT WAS NEVER TOO MUCH TROUBLE. THE CONVEYANCING HIT A FEW BUMPS AND Debbie was always helpful in ironing them out. We completed today and are very grateful...
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“Unreliable, not to be trusted....”

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Dec 04,2020
Minithumbdown
By: 'Georgina'
Dec 04,2020
1 people found
this helpful
Not to be trusted, unreliable, never answered emails or calls, and when they did they sometimes lied or put me on hold then to never pick up again. We paid the deposit on a rental property and waited weeks for the 'paper work' to be ...
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“Can I put zero stars? Had my Dads flat up for......”

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Nov 11,2020
Minithumbdown
By: 'Deborah'
Nov 11,2020
2 people found
this helpful
Can I put zero stars? Had my Dads flat up for 9 months with Farrell Hayworth. They closed the shop on Highfield Road, then restricted viewing to people that actually produced proof of their financial situation (very intrusive) I personally did the on line video then ...
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“Woeful support through the selling process from the Garstang branch...”

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Oct 05,2020
Minithumbdown
By: 'David'
Oct 05,2020
2 people found
this helpful
We sold a property Through the Garstang branch - the pitch was all around customer service excellence which was justification of the £3k fee - we accepted this and proceeded and to be fair a buyer was found quickly and we got full asking price. ...
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“Don't ever use this terrible company to sell ......”

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Oct 01,2020
Minithumbdown
By: 'SUSAN'
Oct 01,2020
2 people found
this helpful
Don't ever use this terrible company to sell or buy. We went into the Cleveleys office to ask them to value our property to put on the market, we were met by an extremely unfriendly female who seemed intent on putting us off using them, ...
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“Couldn't be bothered to get back to me with answers ......”

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Sep 28,2020
Minithumbdown
By: 'Jane'
Sep 28,2020
0 people found
this helpful
Couldn't be bothered to get back to me with answers about a property I wanted to view. No doubt the receptionist is too busy doing her nails to respond to genuine enquires. If the vendor is reading this, please change your agent, this one is ...
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“Absolutely digusted in Farrell Heyworth Lanca......”

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Sep 27,2020
Minithumbdown
By: 'J'
Sep 27,2020
0 people found
this helpful
Absolutely digusted in Farrell Heyworth Lancaster. My partner and I applied to rent a property we needed to find somewhere fast. We were promised a quick turn around but was disappointed unable to get hold of anyone in the office. Rebecca gave us incorrect information ...
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“Terrible...”

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Sep 18,2020
Minithumbdown
By: 'Yvonne'
Sep 18,2020
0 people found
this helpful
We have moved up and down the country several times and never ever had such poor service. We are still awaiting a response from head office with regard to our complaint. After sales is non-existent. No clarity whatsoever. We were told we had a buyer ...
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“NOT recommended, complacent, inefficient use ......”

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Sep 12,2020
Minithumbdown
By: 'we'
Sep 12,2020
1 people found
this helpful
NOT recommended, complacent, inefficient use another estate agent, in particular do not use Garstang branch although some of the other branch staff seem to have the same superior attitude. Do they go on courses in how to offend customers. Recommend a shake up and a ...
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“After a few attempts (cut off) I tried to arr......”

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Sep 11,2020
Minithumbdown
By: 'Nicola'
Sep 11,2020
0 people found
this helpful
After a few attempts (cut off) I tried to arrange a viewing and because of the pandemic, was refused. I work in a hospital, I’m selling my home..... things are still continuing else where. I feel sorry for anyone selling with this company. I ...
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Awards won by Farrell Heyworth

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