Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations.show more
Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations.
“I have never experienced such poor customer s......”
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1 Star Review
Jul 12,2021
By:
'Jenni'
Jul 12,2021
Branch: Lancaster, 53a Market Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 53a Market Street
Lettings (Prospective customer)
Postcode: LA1
2people found this helpful
I have never experienced such poor customer service with an estate agent.
I showed interest in several rental properties and asked if I could view them. Every time I sent an enquiry, I would receive a phone call from a member of staff, who told ... read full review
“The worst estate agent i have ever meet, we ......”
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1 Star Review
Jun 21,2021
By:
'Mag'
Jun 21,2021
Branch: Preston, 48 Lune Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: PR2
Branch: Preston, 48 Lune Street
Lettings (as a Landlord)
Postcode: PR2
0people found this helpful
The worst estate agent i have ever meet, we let the house through them for fully managing the house. the tenants did criminal damage over 2 years and they did not inform anything to use even not sure they did inspection every 6 months. Also very rude ... read full review
“My partner and I wanted to view a flat as we ......”
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1 Star Review
Jun 18,2021
By:
'Amanda'
Jun 18,2021
Branch: St Annes, 15-17 Orchard Road
Services: Lettings (as a Landlord)
Rent PCM: £130000 Would you recommend?: No
Postcode: FY8
Branch: St Annes, 15-17 Orchard Road
Lettings (as a Landlord)
Rent PCM: £130000 Postcode: FY8
0people found this helpful
My partner and I wanted to view a flat as we are both taking voluntary redundancy on 30 June and have money to invest in a rental property. We were refused a viewing on the basis we could not prove we have the funds (which we ... read full review
“I would not of given them 1 star. Absolutely ......”
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1 Star Review
Jun 14,2021
By:
'Ian and Anne Whiteside'
Jun 14,2021
Branch: Leyland, 23 Hough Lane
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: PR25
Branch: Leyland, 23 Hough Lane
Sales (as a Vendor)
Postcode: PR25
1people found this helpful
I would not of given them 1 star. Absolutely useless. It pained me to give them there fee for which they DiD NOT sell my home.
'Valued' and claimed they would sell within 8 weeks then TOLD us we should accept thousands less after only getting us 4 ... read full review
“bought a property in fleeetwood through this ......”
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1 Star Review
Jun 11,2021
By:
'Brian Holmes'
Jun 11,2021
Branch: Thornton-Cleveleys, Landmark House, 5a Cleveleys Avenue
Services: Sales (as a Buyer)
Sold price: £155000 Would you recommend?: No
Postcode: FY7
Branch: Thornton-Cleveleys, Landmark House, 5a Cleveleys Avenue
Sales (as a Buyer)
Sold price: £155000 Postcode: FY7
1people found this helpful
bought a property in fleeetwood through this agency i must say their total lack of communication probably aged me 10 years Sarah try answering the phone and ring people back when you say you will ignorance on the highest level... read full review
Branch: Thornton-Cleveleys, Landmark House, 5a Cleveleys Avenue
Services: Sales (Prospective customer)
Sold price: £179950 Would you recommend?: No
Postcode: FY5
The only agents who make buying a chore.
Only got one star because zero was not accepted.
Have viewed a property eventually, took numerous calls to get a callback for a viewing.
Then had to supply financial information before being allowed to view. Personally the ... read full review
Branch: Leyland, 23 Hough Lane
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: PR25
Branch: Leyland, 23 Hough Lane
Sales (as a Buyer)
Postcode: PR25
0people found this helpful
Dean leggett in my opinion deserves all 5 of these stars. He's not only professional and gets the job done but is so easy to speak too. He's also really good at advising you no matter what the problem. He's awesome in my opinion. So thanks ... read full review
Branch: St Annes, 15-17 Orchard Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: FY8
Branch: St Annes, 15-17 Orchard Road
Lettings (as a Tenant)
Postcode: FY8
0people found this helpful
Shockingly Bad.
Aggressive, pushy, rude & ignorant. Avoid as assurances were made which resulted in my giving a holding deposit that was not returned despite adhering to guidelines.... read full review
“Utterly useless agent as other reviews attest......”
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1 Star Review
Apr 05,2021
By:
'Peter'
Apr 05,2021
Branch: Carnforth, 26 Market Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: LA5
Branch: Carnforth, 26 Market Street
Sales (Prospective customer)
Postcode: LA5
4people found this helpful
Utterly useless agent as other reviews attest. Demanding proof of funds even to arrange a viewing - it's like they don't even want to sell their poor client's properties! When they're not doing that, they're ignoring enquiries entirely. Why anyone would use them I have ... read full review
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(1)
Totally agree Peter, I was looking for the option to rate as zero.
There are other agents in Thornton-Cleveleys and I will nit look at another property being sold by this firm. Think they would ask my inside leg measurement too and what I had to eat last night if they could. ...
“Zero customer service....”
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1 Star Review
Mar 06,2021
By:
'Daniel'
Mar 06,2021
Branch: Lancaster, 53a Market Street
Services: Lettings (as a Tenant)
Rent PCM: £1111 Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 53a Market Street
Lettings (as a Tenant)
Rent PCM: £1111 Postcode: LA1
3people found this helpful
Never met an estate agent this poor in customer service. They don’t reply to emails or calls even if it’s an emergency. Actually looking forward to the tenancy ending.... read full review
Terrible, would not provide any details of when we could move in. On the Monday they said we could move in this week. On Wednesday at 1700 they rang us to say the move in date has been pushed back by over 2 weeks.... read full review
Branch: Lancaster, 53a Market Street
Services: They arranged our mortgage
Would you recommend?: Yes
Postcode: LA1
Branch: Lancaster, 53a Market Street
They arranged our mortgage
Postcode: LA1
0people found this helpful
I have recently bought a house and I received support from both Lindsay and Beth from the Mortgage Advice Bureau. Lindsay and Beth were both brilliant throughout the whole buying process; they were very helpful and friendly and were available to answer any queries I ... read full review
“Useless inept staff, managers and company.C......”
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1 Star Review
Feb 23,2021
By:
'Stuff'
Feb 23,2021
Branch: Lancaster, 53a Market Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 53a Market Street
Sales (Prospective customer)
Postcode: LA1
3people found this helpful
Useless inept staff, managers and company.
Called to arrange valuation of my house, was sent info and asked to complete for a virtual valuation.
Then 10 mins later get a text saying I had a telephone appointment for valuation the next day. Okay won't compete the ... read full review
“Friendly, helpful and worked really well for ......”
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4 Star Review
Jan 28,2021
Melissa
By:
'Joanne'
Jan 28,2021
Branch: Morecambe, 3-7 Victoria Street
Services: Sales (as a Vendor)
Sold price: £225000 Would you recommend?: Yes
Postcode: LA4
Branch: Morecambe, 3-7 Victoria Street
Sales (as a Vendor)
Sold price: £225000 Postcode: LA4
0people found this helpful
Friendly, helpful and worked really well for us. FH originally rented out our home and this encouraged us to use them for our house sale. All the issues we had with selling our house , the team at FH helped us with in a friendly and ... read full review
“Where do I start, the manager of the st Anne'......”
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1 Star Review
Jan 09,2021
By:
'Steve'
Jan 09,2021
Branch: St Annes, 15-17 Orchard Road
Services: Sales (as a Vendor)
Sold price: £325000 Would you recommend?: No
Postcode: FY8
Branch: St Annes, 15-17 Orchard Road
Sales (as a Vendor)
Sold price: £325000 Postcode: FY8
3people found this helpful
Where do I start, the manager of the st Anne's branch Simon did come across as being a genuine guy who was passionate about his job, that's where the possative ends,we had our home which is in a highly desirable area up with Farrel ... read full review
Branch: Lancaster, 53a Market Street
Services: Lettings (as a Tenant)
Rent PCM: £475 Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 53a Market Street
Lettings (as a Tenant)
Rent PCM: £475 Postcode: LA1
2people found this helpful
Absolutely awful service. Left me on a mattress on the floor for two months in a property advertised as fully furnished. They sent a dodgy contractor round to put an unsafe boiler back on, second opinion said it was not safe to use. They also ... read full review
“You would have thought the aim of an estate a......”
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1 Star Review
Jan 04,2021
By:
'Steph'
Jan 04,2021
Branch: Carnforth, 26 Market Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: LA5
Branch: Carnforth, 26 Market Street
Sales (Prospective customer)
Postcode: LA5
2people found this helpful
You would have thought the aim of an estate agent is to sell houses. Apparently not! Shocking service and suggest using another company.... read full review
“DEBBIE WAS VERY HELPFUL AND PROFESSIONAL. WE ......”
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5 Star Review
Dec 09,2020
Debbie
By:
'martia'
Dec 09,2020
Branch: Chorley, 1 Oak House High Street
Services: Sales (as a Buyer)
Sold price: £78 Would you recommend?: Yes
Postcode: PR7
Branch: Chorley, 1 Oak House High Street
Sales (as a Buyer)
Sold price: £78 Postcode: PR7
0people found this helpful
DEBBIE WAS VERY HELPFUL AND PROFESSIONAL. WE HAD TO VIEW THE HOUSE A FEW TIMES AND IT WAS NEVER TOO MUCH TROUBLE. THE CONVEYANCING HIT A FEW BUMPS AND Debbie was always helpful in ironing them out. We completed today and are very grateful... read full review
Branch: Lancaster, 53a Market Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 53a Market Street
Lettings (as a Tenant)
Postcode: LA1
3people found this helpful
Not to be trusted, unreliable, never answered emails or calls, and when they did they sometimes lied or put me on hold then to never pick up again.
We paid the deposit on a rental property and waited weeks for the 'paper work' to be ... read full review
Can I put zero stars? Had my Dads flat up for 9 months with Farrell Hayworth. They closed the shop on Highfield Road, then restricted viewing to people that actually produced proof of their financial situation (very intrusive) I personally did the on line video then ... read full review
“Woeful support through the selling process from the Garstang branch...”
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1 Star Review
Oct 05,2020
By:
'David'
Oct 05,2020
Branch: Garstang, 7 The High Street
Services: Sales (as a Vendor)
Sold price: £235000 Would you recommend?: No
Postcode: PR3
Branch: Garstang, 7 The High Street
Sales (as a Vendor)
Sold price: £235000 Postcode: PR3
3people found this helpful
We sold a property Through the Garstang branch - the pitch was all around customer service excellence which was justification of the £3k fee - we accepted this and proceeded and to be fair a buyer was found quickly and we got full asking price. ... read full review
“Don't ever use this terrible company to sell ......”
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1 Star Review
Oct 01,2020
By:
'SUSAN'
Oct 01,2020
Branch: Poulton Le Fylde, 8 Chapel Street
Services: Sales (Prospective customer)
Sold price: £375000 Would you recommend?: No
Postcode: FY2
Branch: Poulton Le Fylde, 8 Chapel Street
Sales (Prospective customer)
Sold price: £375000 Postcode: FY2
2people found this helpful
Don't ever use this terrible company to sell or buy. We went into the Cleveleys office to ask them to value our property to put on the market, we were met by an extremely unfriendly female who seemed intent on putting us off using them, ... read full review
Couldn't be bothered to get back to me with answers about a property I wanted to view.
No doubt the receptionist is too busy doing her nails to respond to genuine enquires.
If the vendor is reading this, please change your agent, this one is ... read full review
Absolutely digusted in Farrell Heyworth Lancaster. My partner and I applied to rent a property we needed to find somewhere fast. We were promised a quick turn around but was disappointed unable to get hold of anyone in the office. Rebecca gave us incorrect information ... read full review
Branch: Chorley, 1 Oak House High Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: PR25
Branch: Chorley, 1 Oak House High Street
Sales (as a Vendor)
Postcode: PR25
0people found this helpful
We have moved up and down the country several times and never ever had such poor service. We are still awaiting a response from head office with regard to our complaint. After sales is non-existent. No clarity whatsoever. We were told we had a buyer ... read full review
“NOT recommended, complacent, inefficient use ......”
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1 Star Review
Sep 12,2020
By:
'we'
Sep 12,2020
Branch: Garstang, 7 The High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: PR2
Branch: Garstang, 7 The High Street
Sales (Prospective customer)
Postcode: PR2
1people found this helpful
NOT recommended, complacent, inefficient use another estate agent, in particular do not use Garstang branch although some of the other branch staff seem to have the same superior attitude. Do they go on courses in how to offend customers. Recommend a shake up and a ... read full review
“After a few attempts (cut off) I tried to arr......”
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1 Star Review
Sep 11,2020
By:
'Nicola'
Sep 11,2020
Branch: Penwortham, 50 Liverpool Road
Services: Sales (Prospective customer)
Sold price: £135000 Would you recommend?: No
Postcode: PR1
Branch: Penwortham, 50 Liverpool Road
Sales (Prospective customer)
Sold price: £135000 Postcode: PR1
0people found this helpful
After a few attempts (cut off) I tried to arrange a viewing and because of the pandemic, was refused. I work in a hospital, I’m selling my home..... things are still continuing else where. I feel sorry for anyone selling with this company. I ... read full review
Branch: Poulton Le Fylde, 8 Chapel Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: FY3
Branch: Poulton Le Fylde, 8 Chapel Street
Lettings (as a Tenant)
Postcode: FY3
0people found this helpful
The worst estate agency I've dealt with in my many years of renting. Beginning with an extremely pushy, tactless salesman trying to sign us up to contents and income insurance/cover, using scare tactics such as 1 in 2 people get cancer in their lifetime ...quite unbelievable. ... read full review
Branch: Lancaster, 53a Market Street
Services: Lettings (as a Landlord)
Rent PCM: £600 Would you recommend?: No
Postcode: LA2
Branch: Lancaster, 53a Market Street
Lettings (as a Landlord)
Rent PCM: £600 Postcode: LA2
1people found this helpful
Chose FH as believed they would go the extra mile in providing a service. I could not have been more wrong. We never know who we are dealing with, no one returns calls and everyone who we have had to deal with in letting our ... read full review
For these imbeciles i wish i could have given zero stars.... Rang them up to view a house (the sale of my house is quite far along so i need to find something) and they where rude, awkward and totally uncooperative.... I came here to ... read full review
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