“Goodness knows how this company get 5-star re......”
1 Star Review
Jan 26,2022
By:
'Julie Jackson'
Jan 26,2022
Branch: Preston, 48 Lune Street
Services: They manage our building
Sold price: £65000
Would you recommend?: No
Postcode: PR1
Branch: Preston, 48 Lune Street
They manage our building
Sold price: £65000
Postcode: PR1
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Goodness knows how this company get 5-star reviews, as the service I've received on behalf of my 81-year-old mother has been beyond appalling.
My mother’s fridge freezer broke between Christmas and new year. I reported the issue via the online reporting system and was informed the office was closed as it was still the Christmas holidays. I finally received a call from a member of the lettings team on the 30th December to say their contractor wasn’t available until after new year as he was on holiday.
Obviously, we weren’t happy about with the situation, but nothing could be done, so we had to accept it.
The contractor eventually visited the property the week later, informing my mother that new parts were needed. Days drifted by with no update as to when these parts would arrive, so I chased FH to see what was happening. I was informed the landlord had authorized a new fridge freezer as the parts were difficult to obtain and that the contractor would place an order straight away for delivery asap. That was 2 weeks ago and we’re still waiting.
I have now been promised the appliance will be with my mother tomorrow (Thursday) but I’m not sure if I can believe this as she has already been let down 3 times and every time the date has changed, tomorrows date being the 4th.
This complete debacle would be frustrating enough for anyone, but my mother is 81 next month: she lives alone: has arthritis in her hands and feet - along with having had part of her lung removed last year, following a diagnosis of cancer - and suffers from COPD. The regular trips that she has had to make to the shops, for nearly a month, have been extremely tiring, stressful and mentally draining for her, not to mention the extra money she’s had to spend - I don’t live near my mother, so am unable to help regularly and when I call to hear her crying, saying she can’t cope, it is most frustrating and upsetting.
It is unfortunate that I have had to resort to expressing myself online, but I have now sent 2 emails to FH, firstly to ask for some kind of compensation from the landlord for the extra expense my mother has incurred because of the delay, and secondly to voice my utter dissatisfaction with the lack of customer service, care or consideration given to my mother and her situation.
It should be a matter of priority for FH to ensure they have efficient contractors that are able to address tenants needs as quickly as possible, and that certainly has not been the case with this issue. I could have ordered and arranged for Curry’s to fit a new fridge freezer in a matter of days, so why this contractor couldn’t purchase the same sooner is completely beyond me. The service my mother has received from yourselves and the contractor is utterly appalling and not acceptable.
Please don't insult me any more by saying your sorry the experience I received warranted a 1 star review and that feedback is important to you, It doesn't wash!
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