Preston, PR1
1.6/5, 14 reviews
21% recommended
0% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
40% lettings fee satisfaction



Property Features

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“Worst Estate agent in the north west by far! Brilliant ......”

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Jun 09,2016
Minithumbdown
By: 'Anon'
Jun 09,2016
3 people found
this helpful
Worst Estate agent in the north west by far! Brilliant at the start but as soon as you start paying them money they offer you no support with repairs and don't answer the phone!

I've had a leak in the roof for 3 months and after ringing up a total of 34 times when they said they'll get someone round to look at it they have said its not their issue.

I've had to wait until the 6 months has passed so I can move out and never deal with them again!
Was this helpful? Yes
By: Laura Gittins
Jun 09, 2016
Thank you for taking the time to leave us a review. We have now investigated this matter and believe we have identified the property referred to in this review.

We completely understand the frustration our client has had with regard to the leaking ceiling in the property. The problem has been caused by the flat above our client's, to which we have no contact details or right of entry. Despite our best efforts we have not been able to contact the occupier or owner to rectify the problem. Efforts to do so are continuing and a contractor is attending the property today.

We take customer service very seriously, if you have any further queries about this problem or anything else, please don't hesitate to call our property management department on 01772 888012.

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Opening Hours
Address

Farrell Heyworth
48 Lune Street
Preston
Lancashire
PR1 2NN
01772 203345

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 100% £65,000 £500,000
Lettings 0% 40% £430 £430
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 1 5 0 0 1 0 1 5
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Goodness knows how this company get 5-star re......”

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Jan 26,2022
Minithumbdown
By: 'Julie Jackson'
Jan 26,2022
1 people found
this helpful
Goodness knows how this company get 5-star reviews, as the service I've received on behalf of my 81-year-old mother has been beyond appalling. My mother’s fridge freezer broke between Christmas and new year. I reported the issue via the online reporting system and was ...
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“Director replied 4 months after my complaint....”

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Nov 03,2021
Minithumbdown
J
By: 'Peter'
Nov 03,2021
0 people found
this helpful
Got a reply from a director almost 4 months after my review but not a reply to my complaint. Still didn't offer a viewing on the property that I enquired about that is STILL up for sale. Just HILARIOUS. DEFINITELY the most unprofessional company I have ...
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“The worst estate agent i have ever meet, we ......”

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Jun 21,2021
Minithumbdown
By: 'Mag'
Jun 21,2021
0 people found
this helpful
The worst estate agent i have ever meet, we let the house through them for fully managing the house. the tenants did criminal damage over 2 years and they did not inform anything to use even not sure they did inspection every 6 months. Also very rude ...
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Attachments

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“Awful customer service by the agent Thomas in......”

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Aug 30,2019
Minithumbdown
By: 'Melissa'
Aug 30,2019
4 people found
this helpful
Awful customer service by the agent Thomas in Preston, we had to call him and email him all the time to ask for next steps or any document the office needed from us, he never called us or gave us more options, simply he decided ...
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“We contacted Farrell Heyworth Lune Steet Pres......”

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Aug 15,2019
Minithumbup
Christopher
By: 'William'
Aug 15,2019
1 people found
this helpful
We contacted Farrell Heyworth Lune Steet Preston regarding a property on the street where we actually live we left a message regarding our interest also expressing our anxiety about it being sold before we had a chance to put an offer on it I was ...
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“Inspection...”

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May 28,2019
Minithumbup
By: 'Experienced'
May 28,2019
3 people found
this helpful
Asked to do an urgent inspection with a view to advertising the property for re-letting to which they agreed on 15 May with fee quote. On 28 May when I chased them again, they said there had been a misunderstanding within the company and they could not ...
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Comment on agent fees
Fees OK for the inspection.
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“5 Year Tenant Review...”

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Jul 12,2018
Minithumbdown
By: 'C2Anonymous'
Jul 12,2018
7 people found
this helpful
Let me start by saying this is not the land lords fault but the actual agent company they hired to manage the property i paid 1 years rent up front after the 1 year rental i was never given a renewal contact 3 years later there was an ...
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“Very disappointed. Viewed a property * on 29th of September I ......”

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Oct 19,2016
Minithumbdown
By: 'a'
Oct 19,2016
1 people found
this helpful
Very disappointed. Viewed a property * on 29th of September I paid the fees and provided all the documents I knew that will be needed, even last 6 months of bank statement for both applicants,knowing that this will speed up the income references. After that nobody ...
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By: Susan
Mar 12, 2018
View all comments (2)
First experience with this company and feel so let down! Arranged a viewing today 12pm. Had a missed call from them at 10.14am so tried calling back a couple of times but nobody answered. At 11am I received a text message confirming veiwing. Drove from Crosby to Southport. When nobody had showed by 12.10pm I called them and they told me the appointment had been cancelled. So why didn't they answer my calls earlier and why send a text confirming? Explanation! "OH the texts are automated!" Well th ...

“Worst Estate agent in the north west by far! Brilliant ......”

Share on :
Jun 09,2016
Minithumbdown
By: 'Anon'
Jun 09,2016
3 people found
this helpful
Worst Estate agent in the north west by far! Brilliant at the start but as soon as you start paying them money they offer you no support with repairs and don't answer the phone! I've had a leak in the roof for 3 months and after ...
read full review
Was this helpful? Yes
By: Laura Gittins
Jun 09, 2016
View all comments (1)
Thank you for taking the time to leave us a review. We have now investigated this matter and believe we have identified the property referred to in this review. We completely understand the frustration our client has had with regard to the leaking ceiling in the property. The problem has been caused by the flat above our client's, to which we have no contact details or right of entry. Despite our best efforts we have not been able to contact the occupier or owner to rectify the problem. Effo ...

“This estate agents is an absoloute joke dont ring you ......”

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Dec 16,2014
Minithumbdown
By: 'Mm'
Dec 16,2014
5 people found
this helpful
This estate agents is an absoloute joke dont ring you back dont update you with anything, deny that you have rang them to report things extremely unproffesional manager, was treated with no respect at all had to chase everything cant believe that they are aloowed ...
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“These are the most ridiculous excuse for a landlord I ......”

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May 28,2011
Minithumbdown
By: 'Rachaelandjack'
May 28,2011
3 people found
this helpful
These are the most ridiculous excuse for a landlord I have ever come across. Granted it was my first time renting a house but they made it a completely miserable experience. The only time you can get hold of them is when they want something ...
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“Very poor service. Constantly messed us around and once they ......”

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Mar 01,2011
Minithumbdown
By: 'Missy'
Mar 01,2011
2 people found
this helpful
Very poor service. Constantly messed us around and once they had the payment for the property they didn't want to know. Our complaints about the property were constantly ignored despite the fact that they had put it in writing what would be done once we ...
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“I thank Farrel Heyworth for all the time and care ......”

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Nov 01,2010
Minithumbup
By: 'Contented'
Nov 01,2010
0 people found
this helpful
I thank Farrel Heyworth for all the time and care given during my time renting a property from...
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“Had a very bad experience with these people, i dont ......”

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Oct 26,2010
Minithumbdown
By: 'dingbat'
Oct 26,2010
4 people found
this helpful
Had a very bad experience with these people, i dont think they actually know what they are doing.Came out took poor pictures was on the market 3 months nothing at all no enquiries phone calls etc, was then told how low would you go???? The ...
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No fees information available
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Awards won by Farrell Heyworth, Preston PR1 2NN



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