These are the most ridiculous excuse for a landlord I have ever come across. Granted it was my first time renting a house but they made it a completely miserable experience.
The only time you can get hold of them is when they want something from you. They slap INSANE charges on you for "cleaning" after you leave. The man who carried out the inspection was so anal he actually moaned about cobwebs that we had overlooked, oh and crumbs on the kitchen side, which were only there due to the fact that he arrived early (quote "The only time you can get hold of them is when they want something from you" i.e your bond). We were accused of being liars multiple times and the property inspector told us to bugger off during the inspection.
They left us without heating electricity or hot water at multiple times through the tenancy and they had the cheek to try and slap us with a charge they were responsible for. When the electrician finally (after almost two weeks) arrived, he advised us to dry out a plug socket with a hair dryer which obviously caused problems which they then once again tried to charge us for.
All the way through the tenancy we had black mould infesting the walls and were told the landlord was fully aware and even now after 7 months the black mould is still not sorted. Shocking communication and pathetic customer service. Tactical staff that butter you up until you sign the contract and then they are nowhere to be seen. On the rare occasions we managed to get hold of them, we got through to rude and incompetent staff. I would go on but there isn't enough time in the world.
Avoid at all costs. Better to be homeless that deal with them.
P.S.: again I was forced to give them more than what they deserve. A star.