Lancaster, LA1
1.6/5, 16 reviews
13% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
40% lettings fee satisfaction

“We've just had to walk away from a sale with ......”

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Nov 25,2013
Minithumbdown
By: 'Very'
Nov 25,2013
6 people found
this helpful
We've just had to walk away from a sale with Farrel and Heyworth due to their complete incompetence. To add insult to injury, it was Mr Heyworth who was dealing with us.
We have repeatedly tried to get information and quotes for some of the work that needs doing from the survey and every single time we contact him, he avoids it and tries to push us into forwarding the sale regardless.
I thought that dealing with one of the heads of the company that we would actually get good service, but far from it.

This company is a joke. They don't care about helping you with your purchase. All they care about is a quick easy sale.

Absolutely disgusting behaviour.
What agent could do to change your mind?
The agent could have actually answered our questions, helped us with questions and getting quotes regarding our survey, not trying to bully us into purchasing the property blind without knowing how much we were going to have to spend making it habitable. The list is endless.
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Opening Hours
Address

Farrell Heyworth
53a Market Street
Lancaster
Lancashire
LA1 1JG
01524 842222

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £122,000 £122,000
Lettings 100% 40% £425 £600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 0 8 1 0 0 1 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Useless inept staff, managers and company.C......”

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Feb 23,2021
Minithumbdown
By: 'Stuff'
Feb 23,2021
0 people found
this helpful
Useless inept staff, managers and company. Called to arrange valuation of my house, was sent info and asked to complete for a virtual valuation. Then 10 mins later get a text saying I had a telephone appointment for valuation the next day. Okay won't compete the ...
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“Sleeping on the floor for 2 months...”

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Jan 04,2021
Minithumbdown
By: 'Ross'
Jan 04,2021
0 people found
this helpful
Absolutely awful service. Left me on a mattress on the floor for two months in a property advertised as fully furnished. They sent a dodgy contractor round to put an unsafe boiler back on, second opinion said it was not safe to use. They also ...
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“Unreliable, not to be trusted....”

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Dec 04,2020
Minithumbdown
By: 'Georgina'
Dec 04,2020
0 people found
this helpful
Not to be trusted, unreliable, never answered emails or calls, and when they did they sometimes lied or put me on hold then to never pick up again. We paid the deposit on a rental property and waited weeks for the 'paper work' to be ...
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“Avoid FH at the moment. Awful service...”

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Sep 03,2020
Minithumbdown
By: 'John'
Sep 03,2020
1 people found
this helpful
Chose FH as believed they would go the extra mile in providing a service. I could not have been more wrong. We never know who we are dealing with, no one returns calls and everyone who we have had to deal with in letting our ...
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“The worst letting agents in Lancaster.They ......”

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Aug 31,2020
Minithumbdown
By: 'Ross'
Aug 31,2020
1 people found
this helpful
The worst letting agents in Lancaster. They lie to your face, ignore your calls, take forever to process transactions and repairs....
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“Don't be bullied into selling...”

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Oct 14,2018
Minithumbdown
By: 'Mr'
Oct 14,2018
9 people found
this helpful
After putting my home on the market with FH, it took them a few attempts to take the photos, but it was completed within 2 weeks. I wanted my home listed as a premium property on Rightmove, dispite this the property was not listed as such. ...
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“Rental of my property...”

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Jul 31,2018
Minithumbup
By: 'Frances'
Jul 31,2018
0 people found
this helpful
Claire has a friendly, welcoming air which have me the confidence to deal with this company. She provided the paperwork, dealt with enquiries and finalised my new tenants...
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Comment on agent fees
Reasonable
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By: Laura Gittins
Jul 31, 2018
View all comments (1)
Thank you for taking the time to leave feedback. We're delighted we were able to provide you with a great service and we'll pass your kind words on to the team. If we can be of any further assistance, please get in touch, we'd love to help. All the best, The Farrell Heyworth Team. ...

“I rent a house though F & H, Lancaster & over the ......”

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Jun 20,2017
Minithumbdown
By: 'Sarah'
Jun 20,2017
2 people found
this helpful
I rent a house though F & H, Lancaster & over the past few years I've noticed a serious decline in their customer care. I have reported 2 serious problems & after hassling the maintenance team several times they haven't even got back to me. Disgraceful customer care & I'm ...
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By: Laura
Jun 26, 2017
View all comments (1)
Dear Ms Norfolk, I understand that you have spoken to my colleagues in lettings regarding the maintenance issues to your property and that these have all been resolved to your satisfaction. We take customer care very seriously and if you feel there are still outstanding issues can you please contact me as a matter of urgency at lauragittins@farrellheyworth.co.uk Kind regards, Laura Gittins Marketing Manager - Farrell Heyworth ...

“Recently had all personal details shared by their awful staff, ......”

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Jun 16,2016
Minithumbdown
By: 'mr'
Jun 16,2016
7 people found
this helpful
Recently had all personal details shared by their awful staff, apparently they have no privacy policy needless to say I will be reporting them to the office of fair trading and the ombudsman. Not professional in the slightest, heard reports they share details of what ...
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Comment on agent fees
unable to comment
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“These agents are complete crooks and please please do not ......”

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May 13,2014
Minithumbdown
By: 'Katie'
May 13,2014
7 people found
this helpful
These agents are complete crooks and please please do not rent from them! We rented for 3 years always paid on time. The property began to get mould everywhere which we repeatedly reported. If we did report repairs we would have to keep hounding to get ...
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What agent could do to change your mind?
Treated tenants with respect and not lied!
Attached Filesnbsp;
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“We've just had to walk away from a sale with ......”

Share on :
Nov 25,2013
Minithumbdown
By: 'Very'
Nov 25,2013
6 people found
this helpful
We've just had to walk away from a sale with Farrel and Heyworth due to their complete incompetence. To add insult to injury, it was Mr Heyworth who was dealing with us. We have repeatedly tried to get information and quotes for some of the ...
read full review
What agent could do to change your mind?
The agent could have actually answered our questions, helped us with questions and getting quotes regarding our survey, not trying to bully us into purchasing the property blind without knowing how much we were going to have to spend making it habitable. The list is endless.
Attached Filesnbsp;
Was this helpful? Yes

“My dealings with the company . The morecambe office are excellent ......”

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Jul 01,2013
Minithumbdown
By: 'annoyed'
Jul 01,2013
5 people found
this helpful
My dealings with the company . The morecambe office are excellent and helpful. But the lancaster branch is appaling. Absolutley zero customer service. We rented through them from a landlord. If we had a problem with the property they would repeatidly slag our landlord off and ...
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“Where do I start ...... From moving in to the flat , ......”

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Mar 13,2012
Minithumbdown
By: 'Disgruntled.com'
Mar 13,2012
9 people found
this helpful
Where do I start ...... From moving in to the flat , and telling F & H of the problems that I had, these problems were still there four years later. On one occasion I phoned to tell them the boiler didn't work ( Thursday ) and was told some ...
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“This estate agent is absolutely terrible. They don't pass on ......”

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May 13,2011
Minithumbdown
By: 'Reviewer1'
May 13,2011
5 people found
this helpful
This estate agent is absolutely terrible. They don't pass on issues to the landlord when asked regarding repair of the property. They don't do anything that they say they will do when asked. They don't do anything for the landlord either telling her that the ...
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“These people use government laws to their advantage and people ......”

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Mar 28,2011
Minithumbdown
By: 'sam'
Mar 28,2011
3 people found
this helpful
These people use government laws to their advantage and people in UK never question. Instead of taking to streets and protests if we can cut back these kind of people, people will be very happy and much less stressful. Please never use Farrell Heyworth....
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“F & H charged the lowest fees and valued the property ......”

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Oct 25,2010
Minithumbup
By: 'Contentedseller'
Oct 25,2010
0 people found
this helpful
F & H charged the lowest fees and valued the property at a realistic price. Angela and Lisa kept me informed about viewings and feedback, and stayed calm and positive throughout negotiations. Very straight forward transaction in the end - very happy with the whole service....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Farrell Heyworth, Lancaster LA1 1JG


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