“Useless inept staff, managers and company.C......”
1 Star Review
Feb 23,2021
By:
'Stuff'
Feb 23,2021
Branch: Lancaster, 53a Market Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 53a Market Street
Sales (Prospective customer)
Postcode: LA1
3
people found
this helpful
Useless inept staff, managers and company.
Called to arrange valuation of my house, was sent info and asked to complete for a virtual valuation.
Then 10 mins later get a text saying I had a telephone appointment for valuation the next day. Okay won't compete the on line stuff then will do over the phone.
Next day get no call. Advised they never had me down for any calls and I was confused! I advised of the text they sent and further advised I had cancelled appointments at work to accommodate this due to their short notice.
Spoke to the lancaster branch manager who was rude, kept interrupting me when speaking and was only interested in defending her staff's mistakes.
I advised I wouldn't be selling my house with a company who cant organise something as simple as a phone call and asked to be removed from all future correspondence.
Since then and requesting this over the phone, by email, and even calling other branches i am still getting bombarded with emails and texts.
I have asked how I complain about this harrassment and the branch manager and the complaints procedure is to write to the branch manager who the complaint is about.
I have asked who they are regulated by so I can take up and been told no-one regulates.
3
people found
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