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Farrell Heyworth Logo

Lancaster, LA1

1.5/5, 28 Reviews
11% Recommended

50% sales valuation accuracy

80% letting valuation accuracy

100% sales fee satisfaction

50% letting fee satisfaction

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales50.00%100%£122,000£157,000
Lettings80%50%£425£1,111
Address

Farrell Heyworth
53a Market StreetLancaster, Lancashire
LA1 1JG
01524 842222

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Farrell Heyworth Branches (View All 24)
Disgraceful Lettings ...

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1 Star Review

By : 'Emily'
Services : Letting( As a Tenant )
Rent PCM : £620
Would you recommend ? : No
Postcode : PR1

3 Feb 2024
People found this helpful3

Disgusting is the only word to describe this letting agency. PRESTON BRANCH. After renting a property from them for 10 years and keeping it in impeccable condition, I was issued a Section 21, in October 2023. This came 2 weeks after I complained about an issue with ongoing mould & damp. The ... Read Full Review


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If I could give 0 stars I ...

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1 Star Review

By : 'Christine'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LA1

14 Dec 2023
People found this helpful2

If I could give 0 stars I would My experience with Farrell Heyworth estate agents (Lancaster) has been extremely disappointing. We have dealt with both the lettings and the sales department over the past three + years. I've encountered numerous issues, primarily concerning poor... Read Full Review

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Worst of the ...

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1 Star Review

By : 'Donald'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : LA1

27 Oct 2023
People found this helpful0

They are a joke, go somewhere else.Hastle and lies from start to finish. Some nice staff but unfortunately coherced from useless... Read Full Review

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Stay ...

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1 Star Review

By : 'Carl'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : FY8

4 Apr 2023
People found this helpful4

I have recently moved out of a property I was renting from this terrible company. 3 years i waited for them to fix my bedroom window which would not open causing mould and a fire hazard. The bathroom was covered in mould due to no ventilation which they were made aware of numerous times and refused ... Read Full Review

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Farrell Heyworth have to be ...

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1 Star Review

By : 'Kat1994'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : LA1

16 Nov 2022
People found this helpful1

Farrell Heyworth have to be amongst the worst letting agents in the North-West. I have been forced to give them 1 star as it is impossible to leave them ‘zero’. They have habitually made mistakes in the management of my property, costing me hundreds of pounds over the 9 years... Read Full Review

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Applied for so many houses ...

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1 Star Review

By : 'Joanne'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LA1

7 Feb 2022
People found this helpful4

Applied for so many houses through the the Lancaster agents. On two separate occasions I was told that as soon as the properties became available for viewing they would let me know... They didn't!!! Searching for properties is stressful enough without these adding to your stress!! Absolutely... Read Full Review

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Appalling customer ...

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1 Star Review

By : 'LMC'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £157000
Would you recommend ? : No
Postcode : PR3

28 Jan 2022
People found this helpful3

Rang yesterday, same day house went on the internet, regarding a viewing, took all details and explained they would ring me back as they was doing block bookings for viewing. Just noticed today it has a sold sign. no contact NOTHING. appalling customer service. definitely will not look at... Read Full Review

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Customer service is ...

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1 Star Review

By : 'Jade'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LA2

29 Jul 2021
People found this helpful4

Initial viewing of the house was quick and helpful. However, was meant to move in earlier this week and was then told further documents needed to be sent over. Why was this done on the day we were supposed to move in? Move in date was pushed forward two days and then got told we would have to wait... Read Full Review

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I have never experienced such ...

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1 Star Review

By : 'Jenni'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : LA1

12 Jul 2021
People found this helpful2

I have never experienced such poor customer service with an estate agent. I showed interest in several rental properties and asked if I could view them. Every time I sent an enquiry, I would receive a phone call from a member of staff, who told me that they would get in touch as soon as possible... Read Full Review

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Zero customer ...

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1 Star Review

By : 'Daniel'
Services : Letting( As a Tenant )
Rent PCM : £1111
Would you recommend ? : No
Postcode : LA1

6 Mar 2021
People found this helpful3

Never met an estate agent this poor in customer service. They don’t reply to emails or calls even if it’s an emergency. Actually looking forward to the tenancy... Read Full Review

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Mortgage Advice ...

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5 Star Review
UserName

Beth

UserName

Lindsay

By : 'Claire'
Services : Mortgages
Would you recommend ? : Yes
Postcode : LA1

1 Mar 2021
People found this helpful0

I have recently bought a house and I received support from both Lindsay and Beth from the Mortgage Advice Bureau. Lindsay and Beth were both brilliant throughout the whole buying process; they were very helpful and friendly and were available to answer any queries I had. They also regularly kept in ... Read Full Review

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Useless inept staff, managers ...

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1 Star Review

By : 'Stuff'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LA1

23 Feb 2021
People found this helpful3

Useless inept staff, managers and company. Called to arrange valuation of my house, was sent info and asked to complete for a virtual valuation. Then 10 mins later get a text saying I had a telephone appointment for valuation the next day. Okay won't compete the on line stuff then will... Read Full Review

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Sleeping on the floor for 2 ...

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1 Star Review

By : 'Ross'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : No
Postcode : LA1

4 Jan 2021
People found this helpful2

Absolutely awful service. Left me on a mattress on the floor for two months in a property advertised as fully furnished. They sent a dodgy contractor round to put an unsafe boiler back on, second opinion said it was not safe to use. They also tried to charge me illegal fees. And gave a bad... Read Full Review

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Unreliable, not to be ...

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1 Star Review

By : 'Georgina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LA1

4 Dec 2020
People found this helpful3

Not to be trusted, unreliable, never answered emails or calls, and when they did they sometimes lied or put me on hold then to never pick up again. We paid the deposit on a rental property and waited weeks for the 'paper work' to be done before we could move in. Days before we were... Read Full Review

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Absolutely digusted in ...

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1 Star Review

By : 'J'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £560
Would you recommend ? : No
Postcode : LA1

27 Sept 2020
People found this helpful0

Absolutely digusted in Farrell Heyworth Lancaster. My partner and I applied to rent a property we needed to find somewhere fast. We were promised a quick turn around but was disappointed unable to get hold of anyone in the office. Rebecca gave us incorrect information which resulted in is being... Read Full Review

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Avoid FH at the moment. Awful ...

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1 Star Review
UserName

Michael

By : 'John'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : No
Postcode : LA2

3 Sept 2020
People found this helpful1

Chose FH as believed they would go the extra mile in providing a service. I could not have been more wrong. We never know who we are dealing with, no one returns calls and everyone who we have had to deal with in letting our property, are scathing about them. Not sure what the competition is like... Read Full Review

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The worst letting agents in ...

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1 Star Review

By : 'Ross'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : No
Postcode : LA1

31 Aug 2020
People found this helpful1

The worst letting agents in Lancaster. They lie to your face, ignore your calls, take forever to process transactions and... Read Full Review

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Don't be bullied into ...

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1 Star Review

By : 'Mr'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LA13

14 Oct 2018
People found this helpful9

After putting my home on the market with FH, it took them a few attempts to take the photos, but it was completed within 2 weeks. I wanted my home listed as a premium property on Rightmove, dispite this the property was not listed as such. I had to ring 5 times for them to correct the error, turns ... Read Full Review

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Rental of my ...

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4 Star Review
UserName

Claire

By : 'Frances'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LA1

31 Jul 2018
People found this helpful0

Claire has a friendly, welcoming air which have me the confidence to deal with this company. She provided the paperwork, dealt with enquiries and finalised my new... Read Full Review


Comments on Agent Fees

Reasonable

Comments (1)
Was this helpful?:

By : Laura Gittins

31 Jul 2018

Thank you for taking the time to leave feedback. We're delighted we were able to provide you with a great service and we'll pass your kind words on to the team. If we can be of any further...

I rent a house though F & ...

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1 Star Review
UserName

Joanne

By : 'Sarah'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : LA1

20 Jun 2017
People found this helpful2

I rent a house though F & H, Lancaster & over the past few years I've noticed a serious decline in their customer care. I have reported 2 serious problems & after hassling the maintenance team several times they haven't even got back to me. Disgraceful customer care & I'm not... Read Full Review

Comments (1)
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By : Laura

26 Jun 2017

Dear Ms Norfolk, I understand that you have spoken to my colleagues in lettings regarding the maintenance issues to your property and that these have all been resolved to your satisfaction. We...

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