Disgusting is the only word to describe this letting agency. PRESTON BRANCH. After renting a property from them for 10 years and keeping it in impeccable condition, I was issued a Section 21, in October 2023. This came 2 weeks after I complained about an issue with ongoing mould & damp. The ... Read Full Review

If I could give 0 stars I would My experience with Farrell Heyworth estate agents (Lancaster) has been extremely disappointing. We have dealt with both the lettings and the sales department over the past three + years. I've encountered numerous issues, primarily concerning poor... Read Full Review

They are a joke, go somewhere else.Hastle and lies from start to finish. Some nice staff but unfortunately coherced from useless... Read Full Review

I have recently moved out of a property I was renting from this terrible company. 3 years i waited for them to fix my bedroom window which would not open causing mould and a fire hazard. The bathroom was covered in mould due to no ventilation which they were made aware of numerous times and refused ... Read Full Review

Farrell Heyworth have to be amongst the worst letting agents in the North-West. I have been forced to give them 1 star as it is impossible to leave them ‘zero’. They have habitually made mistakes in the management of my property, costing me hundreds of pounds over the 9 years... Read Full Review

Applied for so many houses through the the Lancaster agents. On two separate occasions I was told that as soon as the properties became available for viewing they would let me know... They didn't!!! Searching for properties is stressful enough without these adding to your stress!! Absolutely... Read Full Review

Rang yesterday, same day house went on the internet, regarding a viewing, took all details and explained they would ring me back as they was doing block bookings for viewing. Just noticed today it has a sold sign. no contact NOTHING. appalling customer service. definitely will not look at... Read Full Review

Initial viewing of the house was quick and helpful. However, was meant to move in earlier this week and was then told further documents needed to be sent over. Why was this done on the day we were supposed to move in? Move in date was pushed forward two days and then got told we would have to wait... Read Full Review

I have never experienced such poor customer service with an estate agent. I showed interest in several rental properties and asked if I could view them. Every time I sent an enquiry, I would receive a phone call from a member of staff, who told me that they would get in touch as soon as possible... Read Full Review

Never met an estate agent this poor in customer service. They don’t reply to emails or calls even if it’s an emergency. Actually looking forward to the tenancy... Read Full Review

I have recently bought a house and I received support from both Lindsay and Beth from the Mortgage Advice Bureau. Lindsay and Beth were both brilliant throughout the whole buying process; they were very helpful and friendly and were available to answer any queries I had. They also regularly kept in ... Read Full Review

Useless inept staff, managers and company. Called to arrange valuation of my house, was sent info and asked to complete for a virtual valuation. Then 10 mins later get a text saying I had a telephone appointment for valuation the next day. Okay won't compete the on line stuff then will... Read Full Review

Absolutely awful service. Left me on a mattress on the floor for two months in a property advertised as fully furnished. They sent a dodgy contractor round to put an unsafe boiler back on, second opinion said it was not safe to use. They also tried to charge me illegal fees. And gave a bad... Read Full Review

Not to be trusted, unreliable, never answered emails or calls, and when they did they sometimes lied or put me on hold then to never pick up again. We paid the deposit on a rental property and waited weeks for the 'paper work' to be done before we could move in. Days before we were... Read Full Review

Absolutely digusted in Farrell Heyworth Lancaster. My partner and I applied to rent a property we needed to find somewhere fast. We were promised a quick turn around but was disappointed unable to get hold of anyone in the office. Rebecca gave us incorrect information which resulted in is being... Read Full Review

Chose FH as believed they would go the extra mile in providing a service. I could not have been more wrong. We never know who we are dealing with, no one returns calls and everyone who we have had to deal with in letting our property, are scathing about them. Not sure what the competition is like... Read Full Review

The worst letting agents in Lancaster. They lie to your face, ignore your calls, take forever to process transactions and... Read Full Review

After putting my home on the market with FH, it took them a few attempts to take the photos, but it was completed within 2 weeks. I wanted my home listed as a premium property on Rightmove, dispite this the property was not listed as such. I had to ring 5 times for them to correct the error, turns ... Read Full Review

Claire has a friendly, welcoming air which have me the confidence to deal with this company. She provided the paperwork, dealt with enquiries and finalised my new... Read Full Review

I rent a house though F & H, Lancaster & over the past few years I've noticed a serious decline in their customer care. I have reported 2 serious problems & after hassling the maintenance team several times they haven't even got back to me. Disgraceful customer care & I'm not... Read Full Review