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Lancaster, LA1
1.5/5, 28 Reviews
11% Recommended
50% sales valuation accuracy
80% letting valuation accuracy
100% sales fee satisfaction
50% letting fee satisfaction
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"If I could give 0 stars I..."
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1 Star Review
By : 'Christine'
Services :
Would you recommend ? : No
Postcode : LA1
14 Dec 2023
People found this helpful2
If I could give 0 stars I would My experience with Farrell Heyworth estate agents (Lancaster) has been extremely disappointing. We have dealt with both the lettings and the sales department over the past three + years. I've encountered numerous issues, primarily concerning poor communication and high turnover of staff. Despite the promise of efficient service, there were significant delays in responding to inquiries, especially with the rental property. Trying to sell through them led to a failed sale, after the offer was given we were advised to take the property off the market - leading to the property not being viewed for 8 weeks - when the sale fell through various promises were made but never followed up on. I totally understand that a sale falling through is not the agents fault however advice given was useless. I was then landed with a ‘digital marketing fee’ (when I sacked them) for almost two hundred pounds. The joke in all of this is that over a 2.5 year time period they showed 8 people round! One could argue that their digital marketing clearly does not work! The property was not an easy place to sell, a retirement/ assisted living apartment so I completely understand the challenges these kind of properties come with. They overpriced it, we constantly asked if we should reduce the price but were told no, I was also very clear that we would consider any offer. However our newly appointed agent looked me in the eye and assured me that if they didn’t think they could sell it they wouldn’t take it onto their books. The deal was also a ‘no sale no fee’ agreement. Suffice to say we went with the new agents- polar opposite of Farrell Heyworth the property was under offer within three days and the sale is complete. 8 weeks from start to finish. With regard to the property that we rented, Communication with ANY issue we had was extremely poor to non existent. As we have now vacated the property (leaving it in a better condition than when we moved in) we awaited our deposit back. As per our lease agreement this should have been addressed within 10 days of us vacating. Farrell Hayworth disputed that they were in breach of contract however, it would appear they don’t understand, nor honour, the wording of their tenancy agreements. It was well over a month of phone calls and emails, hardly getting to speak to anyone as they never return phone calls or respond to emails, we were fobbed off and nothing happened. The matter was escalated and reported to the Tenancy Deposit Scheme, who we asked to act on our behalf. Funnily enough we then started to get replies to emails etc. Our landlord wished to deduct money from our deposit - which was an absolute nonsense, they threatened and tried to intimidate us into accepting deductions which were bogus. They work on the assumption that one is so desperate for their deposit back that people will settle - we chose not to and we are now in receipt of our full deposit back. The lack of transparency and follow-through on their part has severely impacted my trust and satisfaction with their services. Overall, the experience has been marked by unmet promises, inadequate communication, and unresolved issues. I would caution others considering their services to be wary of these shortcomings. I notice the response to other reviews by Jeremy Collins, Director. I greatly look forward to responding to his thoughts on this review.
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Christine Macleod
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50.00% | 100% | £122,000 | £157,000 |
| Lettings | 80% | 50% | £425 | £1,111 |
Address
Farrell Heyworth
53a Market Street, Lancaster, Lancashire
LA1 1JG
01524 842222
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Farrell Heyworth Branches (View All 24)
Disgraceful Lettings ...
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1 Star Review
By : 'Emily'
Services : Letting( As a Tenant )
Rent PCM : £620
Would you recommend ? : No
Postcode : PR1
3 Feb 2024
People found this helpful3
Disgusting is the only word to describe this letting agency. PRESTON BRANCH. After renting a property from them for 10 years and keeping it in impeccable condition, I was issued a Section 21, in October 2023. This came 2 weeks after I complained about an issue with ongoing mould & damp. The ... Read Full Review
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If I could give 0 stars I ...
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1 Star Review
By : 'Christine'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LA1
14 Dec 2023
People found this helpful2
If I could give 0 stars I would My experience with Farrell Heyworth estate agents (Lancaster) has been extremely disappointing. We have dealt with both the lettings and the sales department over the past three + years. I've encountered numerous issues, primarily concerning poor... Read Full Review
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Worst of the ...
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1 Star Review
By : 'Donald'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : LA1
27 Oct 2023
People found this helpful0
They are a joke, go somewhere else.Hastle and lies from start to finish. Some nice staff but unfortunately coherced from useless... Read Full Review
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Stay ...
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1 Star Review
By : 'Carl'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : FY8
4 Apr 2023
People found this helpful4
I have recently moved out of a property I was renting from this terrible company. 3 years i waited for them to fix my bedroom window which would not open causing mould and a fire hazard. The bathroom was covered in mould due to no ventilation which they were made aware of numerous times and refused ... Read Full Review
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Farrell Heyworth have to be ...
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1 Star Review
By : 'Kat1994'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : LA1
16 Nov 2022
People found this helpful1
Farrell Heyworth have to be amongst the worst letting agents in the North-West. I have been forced to give them 1 star as it is impossible to leave them ‘zero’. They have habitually made mistakes in the management of my property, costing me hundreds of pounds over the 9 years... Read Full Review
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Applied for so many houses ...
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1 Star Review
By : 'Joanne'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LA1
7 Feb 2022
People found this helpful4
Applied for so many houses through the the Lancaster agents. On two separate occasions I was told that as soon as the properties became available for viewing they would let me know... They didn't!!! Searching for properties is stressful enough without these adding to your stress!! Absolutely... Read Full Review
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Appalling customer ...
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1 Star Review
By : 'LMC'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £157000
Would you recommend ? : No
Postcode : PR3
28 Jan 2022
People found this helpful3
Rang yesterday, same day house went on the internet, regarding a viewing, took all details and explained they would ring me back as they was doing block bookings for viewing. Just noticed today it has a sold sign. no contact NOTHING. appalling customer service. definitely will not look at... Read Full Review
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Customer service is ...
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1 Star Review
By : 'Jade'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LA2
29 Jul 2021
People found this helpful4
Initial viewing of the house was quick and helpful. However, was meant to move in earlier this week and was then told further documents needed to be sent over. Why was this done on the day we were supposed to move in? Move in date was pushed forward two days and then got told we would have to wait... Read Full Review
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I have never experienced such ...
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1 Star Review
By : 'Jenni'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : LA1
12 Jul 2021
People found this helpful2
I have never experienced such poor customer service with an estate agent. I showed interest in several rental properties and asked if I could view them. Every time I sent an enquiry, I would receive a phone call from a member of staff, who told me that they would get in touch as soon as possible... Read Full Review
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Zero customer ...
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1 Star Review
By : 'Daniel'
Services : Letting( As a Tenant )
Rent PCM : £1111
Would you recommend ? : No
Postcode : LA1
6 Mar 2021
People found this helpful3
Never met an estate agent this poor in customer service. They don’t reply to emails or calls even if it’s an emergency. Actually looking forward to the tenancy... Read Full Review
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Mortgage Advice ...
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5 Star Review
By : 'Claire'
Services : Mortgages
Would you recommend ? : Yes
Postcode : LA1
1 Mar 2021
People found this helpful0
I have recently bought a house and I received support from both Lindsay and Beth from the Mortgage Advice Bureau. Lindsay and Beth were both brilliant throughout the whole buying process; they were very helpful and friendly and were available to answer any queries I had. They also regularly kept in ... Read Full Review
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Useless inept staff, managers ...
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1 Star Review
By : 'Stuff'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LA1
23 Feb 2021
People found this helpful3
Useless inept staff, managers and company. Called to arrange valuation of my house, was sent info and asked to complete for a virtual valuation. Then 10 mins later get a text saying I had a telephone appointment for valuation the next day. Okay won't compete the on line stuff then will... Read Full Review
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Sleeping on the floor for 2 ...
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1 Star Review
By : 'Ross'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : No
Postcode : LA1
4 Jan 2021
People found this helpful2
Absolutely awful service. Left me on a mattress on the floor for two months in a property advertised as fully furnished. They sent a dodgy contractor round to put an unsafe boiler back on, second opinion said it was not safe to use. They also tried to charge me illegal fees. And gave a bad... Read Full Review
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Unreliable, not to be ...
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1 Star Review
By : 'Georgina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LA1
4 Dec 2020
People found this helpful3
Not to be trusted, unreliable, never answered emails or calls, and when they did they sometimes lied or put me on hold then to never pick up again. We paid the deposit on a rental property and waited weeks for the 'paper work' to be done before we could move in. Days before we were... Read Full Review
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Absolutely digusted in ...
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1 Star Review
By : 'J'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £560
Would you recommend ? : No
Postcode : LA1
27 Sept 2020
People found this helpful0
Absolutely digusted in Farrell Heyworth Lancaster. My partner and I applied to rent a property we needed to find somewhere fast. We were promised a quick turn around but was disappointed unable to get hold of anyone in the office. Rebecca gave us incorrect information which resulted in is being... Read Full Review
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Avoid FH at the moment. Awful ...
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1 Star Review
By : 'John'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : No
Postcode : LA2
3 Sept 2020
People found this helpful1
Chose FH as believed they would go the extra mile in providing a service. I could not have been more wrong. We never know who we are dealing with, no one returns calls and everyone who we have had to deal with in letting our property, are scathing about them. Not sure what the competition is like... Read Full Review
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The worst letting agents in ...
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1 Star Review
By : 'Ross'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : No
Postcode : LA1
31 Aug 2020
People found this helpful1
The worst letting agents in Lancaster. They lie to your face, ignore your calls, take forever to process transactions and... Read Full Review
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Don't be bullied into ...
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1 Star Review
By : 'Mr'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LA13
14 Oct 2018
People found this helpful9
After putting my home on the market with FH, it took them a few attempts to take the photos, but it was completed within 2 weeks. I wanted my home listed as a premium property on Rightmove, dispite this the property was not listed as such. I had to ring 5 times for them to correct the error, turns ... Read Full Review
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Rental of my ...
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4 Star Review
By : 'Frances'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LA1
31 Jul 2018
People found this helpful0
Claire has a friendly, welcoming air which have me the confidence to deal with this company. She provided the paperwork, dealt with enquiries and finalised my new... Read Full Review
Comments on Agent Fees
Reasonable
Comments (1)Was this helpful?:
By : Laura Gittins
31 Jul 2018Thank you for taking the time to leave feedback. We're delighted we were able to provide you with a great service and we'll pass your kind words on to the team. If we can be of any further...
I rent a house though F & ...
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1 Star Review
By : 'Sarah'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : LA1
20 Jun 2017
People found this helpful2
I rent a house though F & H, Lancaster & over the past few years I've noticed a serious decline in their customer care. I have reported 2 serious problems & after hassling the maintenance team several times they haven't even got back to me. Disgraceful customer care & I'm not... Read Full Review
Comments (1)Was this helpful?:
By : Laura
26 Jun 2017Dear Ms Norfolk, I understand that you have spoken to my colleagues in lettings regarding the maintenance issues to your property and that these have all been resolved to your satisfaction. We...
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