3 days before I was due to move in the Landlady decided not to rent leaving me high and dry !
During those few days Tanat-Jones were so helpful with me in trying to resolve the issue and making numerous contacts with t he Landlady who was being very elusive and not helpfull.
They arranged to negotiate a holiday let in the same property for a much shorter term and went at their expense to their solicitors to sort this out. As gesture of goodwill they also refunded half their fees to me.
At the end of the let, after the readings were taken etc. the deposit was paid very promptly into my account with no issues.
Overall very impressed with the personal service from these guys and would definitely use again with no hesitation.