Portico
4.6/5, 2972 reviews
92% recommended
95% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
81% lettings fee satisfaction
PorticoWe're Portico, an award-winning London agent with 18 branches across London and Essex.We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come ... show more Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.

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Latest Reviews

 View all Reviews 2972
1st May 2024
reviewed by 'Pandora'
“I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from ......”
10th Apr 2024
reviewed by 'Mario'
“Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give ......”
28th Nov 2023
reviewed by 'Fato'
“I do not know the selling department but never get involved with the letting department.. in the name of managing ......”
27th Sep 2023
reviewed by 'Alexis'
“When my mother and I found ourselves unexpectedly in need of a new home due to our existing landlord reclaiming ......”
21st Aug 2023
reviewed by 'Maxim'
“Great service and very helpful staff. Caroline from Portico has really helped to move the whole process efficiently and has ......”
4th Aug 2023
reviewed by 'Patrick'
“Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £40,000 £16,000,000
Lettings 90% 81% £290 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
637 17 1047 192 526 5 439 5 75 29
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Portico Branches (view all 18)
Acton, W3
Battersea, SW11
Bethnal Green, E2
Bloomsbury, WC1A
Camden, NW1
Chigwell, IG7
Clapham, SW4
Dulwich, SE22

“Very prompt. Everything you want from a letti......”

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Sep 24,2019
Minithumbup
By: 'Ben'
Sep 24,2019
6 people found
this helpful
Very prompt. Everything you want from a letting agent. Usually replied very quickly to email. This was a very straightforward letting....
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“Proactive, helpful and friendly....”

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Sep 24,2019
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Mikeala
By: 'Bhavin'
Sep 24,2019
0 people found
this helpful
With recent queries, Mikaela Osborn was proactive, quick to react and extremely helpful. She addressed all queries promptly and demonstrated a high knowledge of process and procedure. Was extremely pleased and would certainly commend the services of Mikaela, Matt and Henry at the Chigwell office....
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“Recently rented a property through portico...”

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Sep 20,2019
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By: 'Kezheng'
Sep 20,2019
3 people found
this helpful
Recently rented a property through portico. Portico agents were in general very responsive and gives us constant updates during the process. Would recommend to others....
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“Will never use their rental service again...”

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Sep 19,2019
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By: 'Z'
Sep 19,2019
2 people found
this helpful
Renting with this company meant nothing was maintained whilst living there. Now they're over a month on waiting for my deposit to be returned, called today as it was promised to be paid by - they responded by stating "hopefully your call will be returned ...
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“We recently purchased our first home through ......”

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Sep 18,2019
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Mark
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Spencer
By: 'Catherine'
Sep 18,2019
12 people found
this helpful
We recently purchased our first home through Portico. They did everything they could to push the sale through quickly and efficiently for us. They answered every phone call and got back in touch from my emails as quick as possible which was very appreciated. Mark ...
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“We bought our first house 3 months ago via Po......”

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Sep 05,2019
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By: 'Faiza'
Sep 05,2019
1 people found
this helpful
We bought our first house 3 months ago via Portico! Team were very professional, attentive and helpful, with a nice touch of personal warmth!...
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“Incredible customer service...”

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Sep 03,2019
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Mark
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Spencer
By: 'Anneka'
Sep 03,2019
12 people found
this helpful
Spencer and Mark were absolutely incredible. They made such a huge effort to sell our flat when previous estate agents had failed and made the whole process a lot easier and more pleasant. They went above and beyond and were always available on the phone ...
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“This company illegally trespassed in our flat......”

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Aug 31,2019
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By: 'Victoria'
Aug 31,2019
2 people found
this helpful
This company illegally trespassed in our flat. I granted them permission to enter our flat in our absence for viewings as long as we were informed of all appointments before hand. They repeatedly violated this condition. After two written warnings we set up a motion ...
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“House Sale...”

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Aug 29,2019
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Daniel
By: 'David'
Aug 29,2019
1 people found
this helpful
We recently sold our house through Portico. Daniel and the team were helpful throughout. They got a sale agreed at asking price with some great buyers very quickly. Highly recommended....
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“First Time BuyersPortico Leyton were great to work with, and ......”

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Aug 19,2019
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Michelle
By: 'Sophie'
Aug 19,2019
9 people found
this helpful
First Time Buyers Portico Leyton were great to work with, and guided us step by step through the process of buying our first flat. We had, just previously, had a bad experience with another agency so were feeling apprehensive and nervous about trying to buy ...
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“Exceeded expectations!...”

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Aug 16,2019
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becky
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Sean
By: 'Lois'
Aug 16,2019
0 people found
this helpful
Becky & Sean exceeded our expectations. They were constantly in contact and pushing the solicitors along with myself! I never felt out of the loop with them and so pleased we chose Portico! The tote bag worked ?. I have and will continue to recommend Portico to ...
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“We were a tenant at a property managed by Por......”

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Aug 14,2019
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By: 'Jasmine'
Aug 14,2019
1 people found
this helpful
We were a tenant at a property managed by Portico. We had no way of contacting our Landlord as their details were not provided in our tenancy agreement. We consistently told Portico about maintenance issues at our flat (as required by our tenancy agreement) and ...
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“Top service...”

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Aug 13,2019
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Matthew
By: 'Greg'
Aug 13,2019
0 people found
this helpful
Matthew was very helpful and professional. His knowledge of the property was spot on, although that property wasn't for us he made the time and viewing very pleasant. He made us very comfortable. We did end up going through a Portico office for our purchase ...
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Comment on agent fees
Good
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“Lies....”

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Aug 13,2019
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becky
By: 'Adam'
Aug 13,2019
1 people found
this helpful
Becky was extremely friendly during the viewing and on all further phone calls relating to my purchase of the property (which has since fallen through). Unfortunately, her careless errors and subsequent lies have cost me the property, cost the seller money, and caused us both ...
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“STAY AWAY - WORST ESTATE AGENTS EVER...”

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Aug 12,2019
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By: 'John'
Aug 12,2019
1 people found
this helpful
If there was one piece of advice I could give anyone it would be DO NOT HAVE ANYTHING TO DO WITH PORTICO. Since the moment we rented a property with them (& handed over our deposit) they have been the worst estate agents I've ever had ...
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“The Sales team at Portico have been AMAZING! ......”

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Aug 07,2019
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Michelle
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Mark
By: 'Pippi'
Aug 07,2019
10 people found
this helpful
The Sales team at Portico have been AMAZING! They went to view my property really quickly and got it advertised and under offer in no time at all. They were always so helpful and responded to emails really quickly. I couldn't have been happier with ...
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“We found Portico to be very efficient and org......”

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Aug 02,2019
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By: 'Gemma'
Aug 02,2019
7 people found
this helpful
We found Portico to be very efficient and organised. Joseph Lee helped us with all of our questions, he responded to emails very quickly and was always very friendly and helpful....
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“I have mixed reviews of my experience with Po......”

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Aug 02,2019
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Sean
By: 'Jennifer'
Aug 02,2019
1 people found
this helpful
I have mixed reviews of my experience with Portico. I've dealt with Sean Hewitt for 4 years and found his experience and professionalism is to a high standard. He always responds to emails and nothings is ever a problem. I found the proccess very easy hence ...
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“All the team at Portico were super helpful an......”

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Jul 28,2019
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Leah
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Sean
By: 'Liam'
Jul 28,2019
1 people found
this helpful
All the team at Portico were super helpful and would definitely recommend going through them when purchasing a house. Made it really easy for us to get into the property for second viewings, measurements etc. Leah was very friendly for our first viewing when we ...
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“Great customer service!Been 3 years at this......”

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Jul 27,2019
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By: 'Geanina'
Jul 27,2019
1 people found
this helpful
Great customer service! Been 3 years at this address and never had any problem. My last renew I’ve been assisted by Spyridon and all been great, really easy going and knowledgeable on all matters!...
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“Property renewal - Spyridon has been really helpful getting everything ......”

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Jul 26,2019
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By: 'Phoenix'
Jul 26,2019
1 people found
this helpful
Property renewal - Spyridon has been really helpful getting everything sorted for the property renewal and change of one of the tenants, the process was much quicker than last year and we've received updates throughout the process to try and keep everything moving along quickly. ...
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“Great team - great service.From my initial m......”

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Jul 24,2019
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Spencer
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Michelle
By: 'Jennifer'
Jul 24,2019
11 people found
this helpful
Great team - great service. From my initial meeting with Spencer, arranging viewings with Mark, regular updates with Michelle and progressing the sale with the other Mark: everyone was great!...
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“Very friendly service and smooth transaction.......”

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Jul 23,2019
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Spencer
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Michelle
By: 'Jade'
Jul 23,2019
9 people found
this helpful
Very friendly service and smooth transaction. Responses were quick from the whole team (Spencer, Mark and Michelle), and were delightful to deal with. We're hoping to move in in a couple of weeks time....
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“Success where others fell short...”

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Jul 23,2019
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Spencer
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Mark
By: 'Anne'
Jul 23,2019
9 people found
this helpful
Success where others fell short From the first telephone call, Portico at Leyton were professional, friendly and did exactly as promised. Following unsuccessful stints with an online agent and a high street agent, Portico marketed my home with enthusiasm. They refreshed the photos, property description ...
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“Sean and his lovely team at Portico have just......”

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Jul 23,2019
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Sean
By: 'Ton'
Jul 23,2019
1 people found
this helpful
Sean and his lovely team at Portico have just sold our house in Walthamstow. From start to finish nothing was too much trouble for Sean and he consistently went above and beyond to ensure that our sale progressed quickly and without any hiccups. Thank you ...
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“Superb service from this agent......”

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Jul 22,2019
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Jodie
By: 'Steve'
Jul 22,2019
1 people found
this helpful
I have enjoyed superb service from this agent in finalising a lease of property for my daughter. Jodie Stewart dealt with us throughout and made the transaction both easy and enjoyable. She was an absolute delight to deal with. All arrangements and requirements were clearly ...
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“Unbelievably poor service in every way. This ......”

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Jul 20,2019
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By: 'Jan'
Jul 20,2019
1 people found
this helpful
Unbelievably poor service in every way. This site seems to get good reviews about Portico, but not a SINGLE one for the Museum Street branch. Not surprising. It's really amazing and flabbergasting how bad the Museum Street Portico 'service' is. I was a tenant for ...
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“Leah and Sean have been great throughout. Always quick to ......”

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Jul 18,2019
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Leah
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Sean
By: 'Richard'
Jul 18,2019
1 people found
this helpful
Leah and Sean have been great throughout. Always quick to respond to our questions and requests, they contributed to a really smooth process. Thank you Portico Walthamstow....
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“Highly recommended...”

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Jul 10,2019
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Mikeala
By: 'Kate'
Jul 10,2019
2 people found
this helpful
Mikeala was brilliant throughout the process - she showed us a few properties over several months, and was always incredibly helpful about getting back to us with regards to queries. She was also the right side of pushy - knowing when to encourage us, and ...
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“The team at Portico Leyton provided a smooth,......”

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Jul 09,2019
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Spencer
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Mark
By: 'Dominic'
Jul 09,2019
8 people found
this helpful
The team at Portico Leyton provided a smooth, calm and professional service - I would definitely recommend them to other people....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at [email protected] or telephone 020 7729 5222
Last updated at 2:23 PM 07/05/2019 by Ed Lugg

Awards won by Portico

Regional Awards won by Portico

Individual Branch Awards

Woodford Green, IG8

London, E10



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