“Not only one branch in general Terrible company....”
1 Star Review
Nov 28,2023
By:
'Fato'
Nov 28,2023
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E8
Lettings (as a Tenant)
Postcode: E8
0
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I do not know the selling department but never get involved with the letting department.. in the name of managing they are pain in the neck ..
There is no coordinations between the departments. Without knowing what they are doing, They are all about paperwork and ...
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1 Star Review
Feb 06,2019
By:
'Gemma'
Feb 06,2019
Services: Lettings (as a Tenant)
Rent PCM: £1213
Would you recommend?: No
Postcode: E29
Lettings (as a Tenant)
Rent PCM: £1213
Postcode: E29
2
people found
this helpful
Out of all the incompetent estate agents I've dealt with and, of course, there have been many, Portico have been the absolute worst. Their policy seems to be to ignore every phone call and email, making it impossible to get hold of them. Hence why ...
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Comment on agent fees
The equivalent of throwing money down a drain
2
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“Avoid at all costs- boiler room sales to the extreme...”
1 Star Review
Jan 31,2019
By:
'Portico'
Jan 31,2019
Services: Lettings (as a Tenant)
Rent PCM: £1520
Would you recommend?: No
Postcode: E35
Lettings (as a Tenant)
Rent PCM: £1520
Postcode: E35
2
people found
this helpful
Portico are outrageously incompetent. Extortionately high fee pays for: abhorrent lack of communication, unprofessional in every capacity met with habitual lies. In addition to this, they have outright refused to honour the agreed tenancy offer as they have made promises, on behalf of a landlord, ...
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Comment on agent fees
Extortionately high fees should be met with a premium service. This could not be further from the truth.
2
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“Very poor service for tenants...”
1 Star Review
Oct 24,2018
By:
'Anna'
Oct 24,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EC1Y
Lettings (as a Tenant)
Postcode: EC1Y
3
people found
this helpful
We seem to have had nothing but problems and stress since agreeing to rent a flat with Portico Bethnal Green agents Chris Price and Will Purkiss. Service with regards to processing of lettings documents, moving in and resolution of on-going problems has been extremely inefficient, ...
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Comment on agent fees
for the type of service you get the fees are too high
3
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“Nightmare experience for tenants...”
1 Star Review
Jun 12,2018
By:
'Anon'
Jun 12,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E2
Lettings (as a Tenant)
Postcode: E2
4
people found
this helpful
Echoing the other negative reviews here, I have had a nightmare experience with Portico.
As others have said, they ignore emails, phone calls and voicemails. I had to *tweet* them before I could get a response, after months of attempts.
They ignored me for so ...
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Comment on agent fees
Bad
4
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“Tenant's worst nightmare...”
1 Star Review
Apr 16,2018
By:
'J.D.'
Apr 16,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E1
Lettings (as a Tenant)
Postcode: E1
4
people found
this helpful
We've been dealing with them as tenants for a few years now, and and I've never come across such an incompetent, unreasonable and frankly useless agency. Repairs take ages to complete, or are not done at all (it's been a year now since we've been ...
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Comment on agent fees
Bad
4
people found
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“Christopher is very friendly and professional always there to answer ......”
5 Star Review
Jan 24,2018
By:
'Erol'
Jan 24,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: E32G
Lettings (as a Landlord)
Postcode: E32G
0
people found
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Christopher is very friendly and professional always there to answer any questions,will definitely recommend using these guys to everyone...
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Comment on agent fees
Good
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“AVOID AT ALL COSTS!!!!!!!!We all expect stupidly high fees ......”
1 Star Review
Jan 23,2018
By:
'V'
Jan 23,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E2
Lettings (as a Tenant)
Postcode: E2
4
people found
this helpful
AVOID AT ALL COSTS!!!!!!!!
We all expect stupidly high fees from state agencies nowadays, so not surprise there. We played by the rules, paid £150 for a cleaning service who left the property spotless. It has been 7 weeks since we moved out and we haven't received ...
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4
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“I was extremely happy with the service that this agency ......”
5 Star Review
Jan 22,2018
By:
'Mrs'
Jan 22,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: E3
Sales (as a Vendor)
Postcode: E3
0
people found
this helpful
I was extremely happy with the service that this agency provided.
The manager Chris Price was very helpful, he gave me complete confidence that they really knew their market, and that they would do everything in their power to sell our property as quickly as ...
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Comment on agent fees
As expected.
0
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“Definitely recommend Portico! They have been amazing letting out my ......”
5 Star Review
Jan 19,2018
By:
'Natasha'
Jan 19,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: N77
Lettings (as a Landlord)
Postcode: N77
0
people found
this helpful
Definitely recommend Portico! They have been amazing letting out my property and always very responsive and professional. Team in East office were extremely helpful too.
Great agents!...
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“I would give them less than 1 start if I could. ......”
1 Star Review
Sep 20,2017
By:
'Notportico'
Sep 20,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E2
Lettings (as a Tenant)
Postcode: E2
6
people found
this helpful
I would give them less than 1 start if I could. Horrific service from the start of when Portico took over spencers this year. Horrendous communication for one, with no prior communications for viewings, no decency to call before hand of the inventory check out. 5 weeks ...
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6
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“George was very helpful with all the renting process. He ......”
5 Star Review
Aug 31,2016
By:
'Francisco'
Aug 31,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E2
Lettings (as a Tenant)
Postcode: E2
0
people found
this helpful
George was very helpful with all the renting process. He was very responsive, available to show us the property multiple times and going through it with us in detail. After we decided we wanted to make an offer on it, George explained every bit of ...
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“The agency is extremely unorganised and it is impossible to ......”
1 Star Review
Apr 15,2016
By:
'MLT'
Apr 15,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E3
Lettings (as a Tenant)
Postcode: E3
2
people found
this helpful
The agency is extremely unorganised and it is impossible to get correct information in time. As a tenant I've had to deal with them multiple times in the past and my experience has been bad throughout. From 3 monthly check-ups without prior notice to being told ...
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What agent could do to change your mind?
They are not exactly cheap. Although there are probably more expensive agents out there, with this one you can ask how much you want, you'll only know how much you actually have to pay when it's already too late to change your mind.
Attached Filesnbsp;
Comment on agent fees
They are not exactly cheap. Although there are probably more expensive agents out there, with this one you can ask how much you want, you'll only know how much you actually have to pay when it's already too late to change your mind.
2
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“Paul quick and reliable. There was some discrepancy when liaising ......”
5 Star Review
Mar 10,2016
By:
'Juste'
Mar 10,2016
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: Yes
Postcode: N169
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: N169
0
people found
this helpful
Paul quick and reliable. There was some discrepancy when liaising with the landlord, but it was done by another person....
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Comment on agent fees
I dont know his fees
0
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“Georgie has been efficient, informative and amazingly personable. From the ......”
5 Star Review
Jan 15,2016
By:
'Alicia'
Jan 15,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E26
Lettings (as a Tenant)
Postcode: E26
3
people found
this helpful
Georgie has been efficient, informative and amazingly personable. From the start she was incredibly helpful at providing the necessary info we needed. In addition, she listened to our criteria and hit the nail on the head with the first flat we visited. A combination of ...
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Comment on agent fees
Good
3
people found
this helpful
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“Georgie is very friendly and efficient. She has been very ......”
3 Star Review
Nov 17,2015
By:
'Gemma'
Nov 17,2015
Services: Lettings (as a Tenant)
Rent PCM: £1
Would you recommend?: Yes
Postcode: E2
Lettings (as a Tenant)
Rent PCM: £1
Postcode: E2
0
people found
this helpful
Georgie is very friendly and efficient. She has been very helpful with answering all my queries and assisting us in the process of renting this property....
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Comment on agent fees
I think the agent's fees, though not unusual for London, are ridiculously high. I resent having to pay ‚£300 for someone to draft up a tenancy agreement. *
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“I am really impressed with this agency's professionalism. Both Georgina ......”
5 Star Review
Nov 11,2015
By:
'Kristina'
Nov 11,2015
Services: Lettings (as a Tenant)
Rent PCM: £1950
Would you recommend?: Yes
Postcode: E2
Lettings (as a Tenant)
Rent PCM: £1950
Postcode: E2
0
people found
this helpful
I am really impressed with this agency's professionalism. Both Georgina and Paul have been very timely, courteous, prompt in their responses, clear in their instructions, available for any questions and additional viewings. They have been great in working with us to secure the let and ...
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“The Agent showed me the property. She was very kind ......”
5 Star Review
Nov 10,2015
By:
'Enrique'
Nov 10,2015
Services: Lettings (as a Tenant)
Rent PCM: £1340
Would you recommend?: Yes
Postcode: E2
Lettings (as a Tenant)
Rent PCM: £1340
Postcode: E2
0
people found
this helpful
The Agent showed me the property. She was very kind and helpfull expalining everything in detail.
best regar d s...
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0
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“Georgie was an absolute pleasure to deal with. I called ......”
5 Star Review
Oct 29,2015
By:
'Amy'
Oct 29,2015
Services: Lettings (as a Tenant)
Rent PCM: £1580
Would you recommend?: Yes
Postcode: E2
Lettings (as a Tenant)
Rent PCM: £1580
Postcode: E2
1
people found
this helpful
Georgie was an absolute pleasure to deal with. I called early on a Saturday morning for a viewing and she organised this within a few hours so we could be the first to see it and we signed on for the lease there and then. ...
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1
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“Paul has been a very courteous person to deal with.......”
5 Star Review
Oct 09,2015
By:
'Amanda'
Oct 09,2015
Services: Lettings (as a Tenant)
Rent PCM: £1650
Would you recommend?: Yes
Postcode: E2
Lettings (as a Tenant)
Rent PCM: £1650
Postcode: E2
3
people found
this helpful
Paul has been a very courteous person to deal with.
I had my eye on this particular flat and given the pictures and location had gotten a sense for it in advance and fully felt this was a good fit. Paul was arranging viewings 3 month ...
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Comment on agent fees
I feel the referencing fee per person if very high, this is no reflection on the agent. Just a comparison to other Agencies I have used previously.
3
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“The service provided by both Paul and Adam was excellent. ......”
5 Star Review
Oct 07,2015
By:
'Charlotte'
Oct 07,2015
Services: Lettings (as a Tenant)
Rent PCM: £439
Would you recommend?: Yes
Postcode: E16
Lettings (as a Tenant)
Rent PCM: £439
Postcode: E16
2
people found
this helpful
The service provided by both Paul and Adam was excellent. They were extremely helpful and ensured that despite our difficult circumstances we were able to complete all the required referencing, forms and move in to our new home as soon as possible. They were always ...
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2
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“Paul is keen and tries to help whenever he could, ......”
4 Star Review
Oct 06,2015
By:
'LW'
Oct 06,2015
Services: Lettings (as a Tenant)
Rent PCM: £1560
Would you recommend?: Yes
Postcode: E1
Lettings (as a Tenant)
Rent PCM: £1560
Postcode: E1
0
people found
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Paul is keen and tries to help whenever he could, but there are times when I felt he was uncertain of the letting procedure/policy, and there is surely a lack of communications between the office staffs.
For instance, on the week before I move ...
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“I had a very positive experience with Spencer's. When I ......”
5 Star Review
Oct 04,2015
By:
'Laura'
Oct 04,2015
Services: Lettings (as a Landlord)
Rent PCM: £1625
Would you recommend?: Yes
Postcode: E20
Lettings (as a Landlord)
Rent PCM: £1625
Postcode: E20
2
people found
this helpful
I had a very positive experience with Spencer's. When I first asked spencers to come round I was very worried about renting my flat as I had a strict deadline in which to let it as I was leaving the country. When Adam first came ...
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2
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“I used Spencers on Bethnal Green Road for the first ......”
5 Star Review
Sep 29,2015
By:
'Matt'
Sep 29,2015
Services: Lettings (as a Tenant)
Rent PCM: £2000
Would you recommend?: Yes
Postcode: E2
Lettings (as a Tenant)
Rent PCM: £2000
Postcode: E2
3
people found
this helpful
I used Spencers on Bethnal Green Road for the first time after a recommendation from a friend. I found Adam and Paul to be most helpful and knowledgeable when looking for the right property. Once they had shown me several properties, I made my decision ...
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3
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“Paul was representing the seller of a property i have ......”
5 Star Review
Sep 28,2015
By:
'Tda'
Sep 28,2015
Services: Sales (as a Buyer)
Sold price: £310000
Would you recommend?: Yes
Postcode: E2
Sales (as a Buyer)
Sold price: £310000
Postcode: E2
2
people found
this helpful
Paul was representing the seller of a property i have just purchased in bethnal green. He was very communicative and responsive at all times. Very friendly when viewing as well, genuine and professional. thanks very much!...
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2
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“I was pleased that Paul and Adam did their best ......”
5 Star Review
Sep 27,2015
By:
'michel'
Sep 27,2015
Services: Lettings (as a Tenant)
Rent PCM: £525
Would you recommend?: Yes
Postcode: EC1
Lettings (as a Tenant)
Rent PCM: £525
Postcode: EC1
3
people found
this helpful
I was pleased that Paul and Adam did their best to make my move as soft as possible even though we had some challenges.
they answer all calls and emails quickly....
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3
people found
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“Adam was very helpful during what turned out to be ......”
4 Star Review
Sep 23,2015
By:
'S'
Sep 23,2015
Services: Sales (as a Buyer)
Sold price: £580000
Would you recommend?: Yes
Postcode: E20
Sales (as a Buyer)
Sold price: £580000
Postcode: E20
0
people found
this helpful
Adam was very helpful during what turned out to be a protracted purchase. He stayed calm at all times. He was always very punctual at viewings, returned phone calls when he said he would and kept in touch via regular email contact. After the purchase ...
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Comment on agent fees
The vendor paid the fees. We were the purchasers.
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“Adam has been helpful and provided assistance throughout the process. ......”
5 Star Review
Sep 22,2015
By:
'Nick'
Sep 22,2015
Services: Sales (as a Buyer)
Sold price: £305000
Would you recommend?: Yes
Postcode: E2
Sales (as a Buyer)
Sold price: £305000
Postcode: E2
0
people found
this helpful
Adam has been helpful and provided assistance throughout the process. Although the deal took a while to complete due to reasons out of the Estate Agents hands due to the approach Adam took I always felt that the process was in hand and I was ...
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“Excellent at what they do on top of everything very ......”
5 Star Review
Sep 18,2015
By:
'Bob'
Sep 18,2015
Services: Sales (as a Vendor)
Sold price: £310000
Would you recommend?: Yes
Postcode: E20
Sales (as a Vendor)
Sold price: £310000
Postcode: E20
2
people found
this helpful
Excellent at what they do on top of everything very pleased with their professionalism and would recommend these guy to everyone thanks lads again...
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Comment on agent fees
Well worth it
2
people found
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“Georgie was very helpful and friendly to speak to. I ......”
5 Star Review
Sep 10,2015
By:
'Omar'
Sep 10,2015
Services: Lettings (as a Tenant)
Rent PCM: £1800
Would you recommend?: Yes
Postcode: E2
Lettings (as a Tenant)
Rent PCM: £1800
Postcode: E2
1
people found
this helpful
Georgie was very helpful and friendly to speak to. I called enquiring about a property to see if it was available and she advised me about others. I look forward to find a property with her....
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