“I am writing this review to share my deeply d......”
1 Star Review
May 01,2024
By:
'Pandora'
May 01,2024
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
0
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I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from the sale of the property to move-in, move-out, and deposit return, we encountered numerous issues that caused significant distress.
Our initial interactions were with letting ...
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1 Star Review
Apr 10,2024
By:
'Mario'
Apr 10,2024
Services: Property Management
Would you recommend?: No
Postcode: W6
Property Management
Postcode: W6
0
people found
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Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give an explanation as to why, communication is very limited and pretty much kept saying will be in touch tomorrow....
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“Great service and very helpful staff. Carolin......”
5 Star Review
Aug 21,2023
By:
'Maxim'
Aug 21,2023
Services: I bought a new property
Would you recommend?: Yes
Postcode: W12
I bought a new property
Postcode: W12
0
people found
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Great service and very helpful staff. Caroline from Portico has really helped to move the whole process efficiently and has helped to coordinate the purchase of the property at Hartswood Rd among different parties involved. We are very happy with the outcome and can wholeheartedly ...
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“Portico (Hammersmith) are terrible to deal wi......”
1 Star Review
Nov 15,2020
By:
'Sofia'
Nov 15,2020
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: No
Postcode: W11
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: W11
2
people found
this helpful
Portico (Hammersmith) are terrible to deal with. They caused us problems from start to finish during our time renting. Communication started off great but then as soon as we signed the tenancy contract, they became impossible to get hold of! Any high reviews from tenants ...
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2
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“A truly terrible experience from beginning to......”
1 Star Review
May 27,2020
By:
'Helen'
May 27,2020
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: No
Postcode: W12
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: W12
3
people found
this helpful
A truly terrible experience from beginning to end. They did not adhere to our pre agreed terms. They did not clean the property for us, they argued that the previous tenants had told them they had cleaned it. However they charged the previous tenants for ...
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3
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“Please do avoid this letting agent!!Before I ......”
1 Star Review
Apr 17,2020
By:
'CANAN'
Apr 17,2020
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W11
Lettings (as a Tenant)
Postcode: W11
3
people found
this helpful
Please do avoid this letting agent!!Before I even rented a studio, my viewing was cancelled twice based on the fact they(Rupa Vara, Portico Hammersmith) did not have the keys and an explanation, could not reach the landlord, and the tenant did not know ...
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3
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“This company illegally trespassed in our flat......”
1 Star Review
Aug 31,2019
By:
'Victoria'
Aug 31,2019
Services: Lettings (as a Tenant)
Rent PCM: £1495
Would you recommend?: No
Postcode: W6
Lettings (as a Tenant)
Rent PCM: £1495
Postcode: W6
2
people found
this helpful
This company illegally trespassed in our flat. I granted them permission to enter our flat in our absence for viewings as long as we were informed of all appointments before hand. They repeatedly violated this condition. After two written warnings we set up a motion ...
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2
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“Great customer service and communication from Spyridon during a tenancy renewal negotiation...... Very useful....”
4 Star Review
Jun 19,2019
By:
'David'
Jun 19,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
1
people found
this helpful
Spyridon handled some issues for me regarding my tenancy renewal. His advice, support and customer service was nothing short of excellent....
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Comment on agent fees
I’d prefer no renewal fee at all but this was lower than some agencies charge
1
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“Rats - "Cupboard" full of rubbish and rodent droppings...”
1 Star Review
Nov 06,2018
By:
'Jane'
Nov 06,2018
Services: Lettings (as a Tenant)
Rent PCM: £1450
Would you recommend?: No
Postcode: W128
Lettings (as a Tenant)
Rent PCM: £1450
Postcode: W128
3
people found
this helpful
We have just moved into our property 3 days ago and on the move in day noticed rats at the front door area, upon inspection we realized these rats were entering a room by the front door. On the day we viewed the property I assumed ...
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3
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1 Star Review
Jul 19,2018
By:
'James'
Jul 19,2018
Services: Lettings (as a Tenant)
Rent PCM: £755
Would you recommend?: No
Postcode: W6
Lettings (as a Tenant)
Rent PCM: £755
Postcode: W6
8
people found
this helpful
Having just finished 3 years of tenancy with Portico, we have experienced awful service particularly at the end.
There have been many issues throughout our 3 year tenancy however the most unacceptable has been the handling of the deposit. Upon check-out they presented a check out inventory ...
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Comment on agent fees
Very expensive Feees
8
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“Chris has been an excellent agent for us throughout the ......”
5 Star Review
Mar 02,2018
By:
'Dom'
Mar 02,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
0
people found
this helpful
Chris has been an excellent agent for us throughout the whole process. He has is friendly, knowledgeable and has always been able to quickly and efficiently answer any questions that we've had and queries that we've had....
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“Chris has been a fantastic agent for us from start ......”
5 Star Review
Feb 23,2018
By:
'Ben'
Feb 23,2018
Services: Lettings (as a Tenant)
Rent PCM: £1350
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Rent PCM: £1350
Postcode: W12
0
people found
this helpful
Chris has been a fantastic agent for us from start to finish. There was rarely a time when he was not available to answer a query from us promptly and accurately. On this basis, we always felt very well looked after. Particuarly post offer, he ...
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Comment on agent fees
Good
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“Chris was very informative and helpful and kept us updated ......”
5 Star Review
Feb 16,2018
By:
'Trevor'
Feb 16,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
0
people found
this helpful
Chris was very informative and helpful and kept us updated through the whole moving in process, which was as smooth as anything. If you are looking to move and use Portico and have Chris as your agent i can assure you that you have everything ...
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Comment on agent fees
The agent fees are your average fees not to expensive
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“Christopher has been extremely helpful throughout all of my dealings ......”
5 Star Review
Feb 16,2018
By:
'Amelia'
Feb 16,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
0
people found
this helpful
Christopher has been extremely helpful throughout all of my dealings with Portico and helped me to find the perfect flat! Christopher is very friendly and has made the whole experience really easy from start to finish. He has answered any queries I have had quickly ...
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Comment on agent fees
Reasonable.
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“I'm trying to reach and get a response from Portico ......”
2 Star Review
Nov 09,2017
By:
'Oliver'
Nov 09,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NW6
Lettings (as a Tenant)
Postcode: NW6
2
people found
this helpful
I'm trying to reach and get a response from Portico since September. Previously the communication has been good, but since September it's dead silence. I already sent 3 follow up emails and extended the list of recipients with no answer at all.
This is annoying....
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2
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“Yet again, Ms Ryan has renegotiated the lease with my ......”
5 Star Review
Aug 08,2017
By:
'GW'
Aug 08,2017
Services: Lettings (as a Landlord)
Rent PCM: £1600
Would you recommend?: Yes
Postcode: N1
Lettings (as a Landlord)
Rent PCM: £1600
Postcode: N1
1
people found
this helpful
Yet again, Ms Ryan has renegotiated the lease with my tenants in a most timely and expeditious fashion. She has made the entire process painless and a pleasure....
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Comment on agent fees
High but worth it.
1
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“I have been with portico for over 2 years and I ......”
5 Star Review
May 11,2017
By:
'David'
May 11,2017
Services: Lettings (as a Tenant)
Rent PCM: £1525
Would you recommend?: Yes
Postcode: W140
Lettings (as a Tenant)
Rent PCM: £1525
Postcode: W140
0
people found
this helpful
I have been with portico for over 2 years and I have to say the estate agent who handled my rental was excellent and professional. With regards to the lettings management I have only good things to say. All slight problems with my flat were dealt ...
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“We are renting flat through Portico which has a serious ......”
1 Star Review
Jan 18,2017
By:
'WW'
Jan 18,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W14
Lettings (as a Tenant)
Postcode: W14
9
people found
this helpful
We are renting flat through Portico which has a serious damp problem.There is mould on the walls and furnishing. After 3 months chasing for a resolution nothing has happened and the property manager refuses to return phone calls. We have put a fix in at ...
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Comment on agent fees
N/A
9
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“I had been living in a house rented out by ......”
1 Star Review
Nov 11,2016
By:
'Anneke'
Nov 11,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: N1
Lettings (as a Tenant)
Postcode: N1
9
people found
this helpful
I had been living in a house rented out by Portico for 2 1/2 years. My experience with them was always bad. My experience with Tembi Ryan was particularly bad, here are just some of the examples o poor customer service:
1. She provided our house with an ...
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9
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“Great from start to finish- the only agent during our ......”
5 Star Review
Oct 08,2016
By:
'DFT'
Oct 08,2016
Services: Lettings (as a Tenant)
Rent PCM: £1450
Would you recommend?: Yes
Postcode: W6
Lettings (as a Tenant)
Rent PCM: £1450
Postcode: W6
0
people found
this helpful
Great from start to finish- the only agent during our search who arrived on time to the viewing and really professional and helpful all the way until we moved in....
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“I am a current tenant who is having a very ......”
1 Star Review
Aug 24,2016
By:
'IB'
Aug 24,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
9
people found
this helpful
I am a current tenant who is having a very difficult time with the property management, the service is below the zero, i never expected there are people who has no mercy, i emailed them on Saturday that i have no water on my bathroom ...
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9
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“We have been very happy and satisfied with the services ......”
5 Star Review
Aug 04,2016
By:
'Yulia'
Aug 04,2016
Services: Lettings (as a Landlord)
Rent PCM: £925
Would you recommend?: Yes
Postcode: LE9
Lettings (as a Landlord)
Rent PCM: £925
Postcode: LE9
0
people found
this helpful
We have been very happy and satisfied with the services provided by the two members of staff, Kayleigh Bates and Melissa Hughes. We would not hesitate to recommend Spencers in the future, especially if all staff are to the standard of Kayleigh and Melissa.
Thank ...
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Comment on agent fees
Reasonable
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“Tembi has been very efficient at sorting out my contract ......”
5 Star Review
Jul 22,2016
By:
'Narnia'
Jul 22,2016
Services: Lettings (as a Landlord)
Rent PCM: £1300
Would you recommend?: Yes
Postcode: W12
Lettings (as a Landlord)
Rent PCM: £1300
Postcode: W12
0
people found
this helpful
Tembi has been very efficient at sorting out my contract renewals. The information provided was clear and in good time so I could make a decision on what to do next without being rushed....
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Comment on agent fees
I feel I get a fair service for the fees.
0
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“Unfortunately I'm going to have to give only 1 star to ......”
1 Star Review
Jun 01,2016
By:
'Anna'
Jun 01,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W3
Lettings (as a Tenant)
Postcode: W3
7
people found
this helpful
Unfortunately I'm going to have to give only 1 star to this agency, as the promising beginning did not end up in a very warm welcome to my new home.
No professional cleaning had been done, the heating had been left on for days (no communication ...
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Comment on agent fees
Too expensive for the service.
7
people found
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“Sam has been very helpful in assisting us to find ......”
5 Star Review
Nov 11,2015
By:
'Katherine'
Nov 11,2015
Services: Lettings (as a Tenant)
Rent PCM: £1347
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Rent PCM: £1347
Postcode: W12
0
people found
this helpful
Sam has been very helpful in assisting us to find a rental property in the last 2 weeks. He was a pleasure to work with, always very friendly, polite, and easily contactable. We are very happy....
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“Very friendly, efficient and professional service. Iffy in particular went ......”
5 Star Review
Aug 24,2015
By:
'CXB'
Aug 24,2015
Services: Lettings (as a Tenant)
Rent PCM: £1700
Would you recommend?: Yes
Postcode: W6O
Lettings (as a Tenant)
Rent PCM: £1700
Postcode: W6O
0
people found
this helpful
Very friendly, efficient and professional service. Iffy in particular went out of her way to assist with matters. Would happily recommend....
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“We've been pleasantly surprised by the service from bushels in ......”
4 Star Review
Jan 13,2015
By:
'Charlie'
Jan 13,2015
Services: Lettings (as a Tenant)
Rent PCM: £1260
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Rent PCM: £1260
Postcode: W12
0
people found
this helpful
We've been pleasantly surprised by the service from bushels in finding this property. For many years the dealings with estate agents has been a necessary evil in the rental market and ever increasing fees, a lack of honesty and total disinterest after they have your ...
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Comment on agent fees
Sorry. I don't think I'll ever be satisfied with tenant fees for renting properties. There's zero value to the tenent. You're basically paying them on behalf of the landlord and I think they've largely been developed to maximise an agents revenue from a captive audience who don't have a choice. Much like the ludicrous fees charged to landlords when tenants extend their tenancy.
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“I recently bought a flat from Bushells and have been ......”
5 Star Review
Oct 29,2014
By:
'Yusuf'
Oct 29,2014
Services: Sales (as a Buyer)
Sold price: £245000
Would you recommend?: Yes
Postcode: W6
Sales (as a Buyer)
Sold price: £245000
Postcode: W6
0
people found
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I recently bought a flat from Bushells and have been extremely impressed by the Service provided.
My transaction in particular took a long time to process due to legal requirements, but Asha Lakhani from Bushells worked as a partner to solve all the obstacles that ...
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“Tembi (Marla), handled my property renewal very professionally and quickly. ......”
5 Star Review
Sep 07,2014
By:
'Angela'
Sep 07,2014
Services: Lettings (as a Landlord)
Rent PCM: £1200
Would you recommend?: Yes
Postcode: W14
Lettings (as a Landlord)
Rent PCM: £1200
Postcode: W14
0
people found
this helpful
Tembi (Marla), handled my property renewal very professionally and quickly. She found a way to make it work easily for me, since I live out of the country. Her communications were prompt and I really felt I was being given a lot of support. I ...
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“Excellent service from Christian and the people in the office. ......”
5 Star Review
Aug 29,2014
By:
'Ami'
Aug 29,2014
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
0
people found
this helpful
Excellent service from Christian and the people in the office. Bushells provided amazing support to us and I will gladly worked with them again....
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