Portico
Hammersmith, London, W6
4.3/5, 90 reviews
84% recommended
65% sales valuation accuracy
100% sales fee satisfaction

“Portico (Hammersmith) are terrible to deal wi......”

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Nov 15,2020
Minithumbdown
By: 'Sofia Khan'
Nov 15,2020
2 people found
this helpful
Portico (Hammersmith) are terrible to deal with. They caused us problems from start to finish during our time renting. Communication started off great but then as soon as we signed the tenancy contract, they became impossible to get hold of! Any high reviews from tenants are likely to be people who haven't signed their contracts yet or have just moved in. We had a major leak and drain blockages that they refused to even look at until we had sent several emails over a period of around 5 months. They were incredibly slow to act and did not organise repairs for months after we sent them photos and videos of bits of the bathroom ceiling falling off!

TENANTS BEWARE - they do not care to address any issues you may have and it could take several months of calling/emailing them 3 or 4 times a week before they respond. They were happy to cause permanent damage to the property which could easily have been avoided had they responded to us sooner. They eventually organised repairs which covered up the issue but the damage from the leak is permanent and will most likely cause problems again in the future. The landlord was likely not told that they took over 6 months to fix the issue so could have avoided this problem. We were not allowed to have any contact with the landlord.

They stole from our deposit when we left. They attempted to charge us over twice the amount they had paid for the initial clean. Weeks after we requested proof of this clean, they eventually sent a receipt and begrudgingly reduced the amount they would deduct from our deposit to some extent. We did not realise at the time but they were deliberately trying to prolong it because disputes can only be taken up with TDS for 3 months after the end of the tenancy. They were slow to respond to us in order to pass this deadline. They are highly unprofessional and also have a huge turnover of staff who do not know how to hand over their work - whenever someone left, we would have to explain the issue from scratch and resend the email chains we had.

Do not rent from these agents unless you want endless headaches.

Side note, Melissa was the single employee who would respond to us when we managed to get through. She should be working at a better company!
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Opening Hours
Address

Portico
178 King Street
Hammersmith,London
Greater London
W6 0RA
020 8563 0123

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 65% 100% £185,000 £245,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 1 30 13 14 0 10 0 9 0
Areas covered
  • W6
  • W12
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings TPOS DPS
Latest Properties

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“Portico (Hammersmith) are terrible to deal wi......”

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Nov 15,2020
Minithumbdown
By: 'Sofia Khan'
Nov 15,2020
2 people found
this helpful
Portico (Hammersmith) are terrible to deal with. They caused us problems from start to finish during our time renting. Communication started off great but then as soon as we signed the tenancy contract, they became impossible to get hold of! Any high reviews from tenants ...
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“This company illegally trespassed in our flat......”

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Aug 31,2019
Minithumbdown
By: 'Victoria Hildreth'
Aug 31,2019
2 people found
this helpful
This company illegally trespassed in our flat. I granted them permission to enter our flat in our absence for viewings as long as we were informed of all appointments before hand. They repeatedly violated this condition. After two written warnings we set up a motion ...
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“Great customer service and communication from Spyridon during a tenancy renewal negotiation...... Very useful....”

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Jun 19,2019
Minithumbup
Spyridon-Nikolaos
By: 'David'
Jun 19,2019
1 people found
this helpful
Spyridon handled some issues for me regarding my tenancy renewal. His advice, support and customer service was nothing short of excellent....
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Comment on agent fees
I’d prefer no renewal fee at all but this was lower than some agencies charge
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“Rats - "Cupboard" full of rubbish and rodent droppings...”

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Nov 06,2018
Minithumbdown
By: 'Jane Cook'
Nov 06,2018
3 people found
this helpful
We have just moved into our property 3 days ago and on the move in day noticed rats at the front door area, upon inspection we realized these rats were entering a room by the front door. On the day we viewed the property I assumed ...
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“Awful Service...”

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Jul 19,2018
Minithumbdown
By: 'James M'
Jul 19,2018
8 people found
this helpful
Having just finished 3 years of tenancy with Portico, we have experienced awful service particularly at the end. There have been many issues throughout our 3 year tenancy however the most unacceptable has been the handling of the deposit. Upon check-out they presented a check out inventory ...
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Comment on agent fees
Very expensive Feees
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“Chris has been an excellent agent for us throughout the ......”

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Mar 02,2018
Minithumbup
By: 'Dom and Zoe'
Mar 02,2018
0 people found
this helpful
Chris has been an excellent agent for us throughout the whole process. He has is friendly, knowledgeable and has always been able to quickly and efficiently answer any questions that we've had and queries that we've had....
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“Chris has been a fantastic agent for us from start ......”

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Feb 23,2018
Minithumbup
By: 'Ben and Casey'
Feb 23,2018
0 people found
this helpful
Chris has been a fantastic agent for us from start to finish. There was rarely a time when he was not available to answer a query from us promptly and accurately. On this basis, we always felt very well looked after. Particuarly post offer, he ...
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Comment on agent fees
Good
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“Chris was very informative and helpful and kept us updated ......”

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Feb 16,2018
Minithumbup
By: 'Trevor'
Feb 16,2018
0 people found
this helpful
Chris was very informative and helpful and kept us updated through the whole moving in process, which was as smooth as anything. If you are looking to move and use Portico and have Chris as your agent i can assure you that you have everything ...
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Comment on agent fees
The agent fees are your average fees not to expensive
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“Christopher has been extremely helpful throughout all of my dealings ......”

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Feb 16,2018
Minithumbup
By: 'Amelia'
Feb 16,2018
0 people found
this helpful
Christopher has been extremely helpful throughout all of my dealings with Portico and helped me to find the perfect flat! Christopher is very friendly and has made the whole experience really easy from start to finish. He has answered any queries I have had quickly ...
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Comment on agent fees
Reasonable.
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“I'm trying to reach and get a response from Portico ......”

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Nov 09,2017
Minithumbdown
By: 'Oliver'
Nov 09,2017
2 people found
this helpful
I'm trying to reach and get a response from Portico since September. Previously the communication has been good, but since September it's dead silence. I already sent 3 follow up emails and extended the list of recipients with no answer at all. This is annoying....
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“Yet again, Ms Ryan has renegotiated the lease with my ......”

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Aug 08,2017
Minithumbup
By: 'GW'
Aug 08,2017
0 people found
this helpful
Yet again, Ms Ryan has renegotiated the lease with my tenants in a most timely and expeditious fashion. She has made the entire process painless and a pleasure....
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Comment on agent fees
High but worth it.
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“I have been with portico for over 2 years and I ......”

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May 11,2017
Minithumbup
By: 'David Sissons'
May 11,2017
0 people found
this helpful
I have been with portico for over 2 years and I have to say the estate agent who handled my rental was excellent and professional. With regards to the lettings management I have only good things to say. All slight problems with my flat were dealt ...
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“We are renting flat through Portico which has a serious ......”

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Jan 18,2017
Minithumbdown
By: 'WW'
Jan 18,2017
9 people found
this helpful
We are renting flat through Portico which has a serious damp problem.There is mould on the walls and furnishing. After 3 months chasing for a resolution nothing has happened and the property manager refuses to return phone calls. We have put a fix in at ...
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Comment on agent fees
N/A
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“I had been living in a house rented out by ......”

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Nov 11,2016
Minithumbdown
By: 'Anneke Glasius'
Nov 11,2016
9 people found
this helpful
I had been living in a house rented out by Portico for 2 1/2 years. My experience with them was always bad. My experience with Tembi Ryan was particularly bad, here are just some of the examples o poor customer service: 1. She provided our house with an ...
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“Great from start to finish- the only agent during our ......”

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Oct 08,2016
Minithumbup
By: 'DFT'
Oct 08,2016
0 people found
this helpful
Great from start to finish- the only agent during our search who arrived on time to the viewing and really professional and helpful all the way until we moved in....
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“I am a current tenant who is having a very ......”

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Aug 24,2016
Minithumbdown
By: 'IB'
Aug 24,2016
9 people found
this helpful
I am a current tenant who is having a very difficult time with the property management, the service is below the zero, i never expected there are people who has no mercy, i emailed them on Saturday that i have no water on my bathroom ...
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“We have been very happy and satisfied with the services ......”

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Aug 04,2016
Minithumbup
By: 'Yulia'
Aug 04,2016
0 people found
this helpful
We have been very happy and satisfied with the services provided by the two members of staff, Kayleigh Bates and Melissa Hughes. We would not hesitate to recommend Spencers in the future, especially if all staff are to the standard of Kayleigh and Melissa. Thank ...
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Comment on agent fees
Reasonable
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“Tembi has been very efficient at sorting out my contract ......”

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Jul 22,2016
Minithumbup
By: 'Narnia'
Jul 22,2016
0 people found
this helpful
Tembi has been very efficient at sorting out my contract renewals. The information provided was clear and in good time so I could make a decision on what to do next without being rushed....
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Comment on agent fees
I feel I get a fair service for the fees.
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“Unfortunately I'm going to have to give only 1 star to ......”

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Jun 01,2016
Minithumbdown
By: 'Anna'
Jun 01,2016
7 people found
this helpful
Unfortunately I'm going to have to give only 1 star to this agency, as the promising beginning did not end up in a very warm welcome to my new home. No professional cleaning had been done, the heating had been left on for days (no communication ...
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Comment on agent fees
Too expensive for the service.
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“Sam has been very helpful in assisting us to find ......”

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Nov 11,2015
Minithumbup
By: 'Katherine and Stuart'
Nov 11,2015
0 people found
this helpful
Sam has been very helpful in assisting us to find a rental property in the last 2 weeks. He was a pleasure to work with, always very friendly, polite, and easily contactable. We are very happy....
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“Very friendly, efficient and professional service. Iffy in particular went ......”

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Aug 24,2015
Minithumbup
By: 'CXB'
Aug 24,2015
0 people found
this helpful
Very friendly, efficient and professional service. Iffy in particular went out of her way to assist with matters. Would happily recommend....
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“We've been pleasantly surprised by the service from bushels in ......”

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Jan 13,2015
Minithumbup
By: 'Charlie Hanks'
Jan 13,2015
0 people found
this helpful
We've been pleasantly surprised by the service from bushels in finding this property. For many years the dealings with estate agents has been a necessary evil in the rental market and ever increasing fees, a lack of honesty and total disinterest after they have your ...
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Comment on agent fees
Sorry. I don't think I'll ever be satisfied with tenant fees for renting properties. There's zero value to the tenent. You're basically paying them on behalf of the landlord and I think they've largely been developed to maximise an agents revenue from a captive audience who don't have a choice. Much like the ludicrous fees charged to landlords when tenants extend their tenancy.
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“I recently bought a flat from Bushells and have been ......”

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Oct 29,2014
Minithumbup
By: 'Yusuf'
Oct 29,2014
0 people found
this helpful
I recently bought a flat from Bushells and have been extremely impressed by the Service provided. My transaction in particular took a long time to process due to legal requirements, but Asha Lakhani from Bushells worked as a partner to solve all the obstacles that ...
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“Tembi (Marla), handled my property renewal very professionally and quickly. ......”

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Sep 07,2014
Minithumbup
By: 'Angela Weinman'
Sep 07,2014
0 people found
this helpful
Tembi (Marla), handled my property renewal very professionally and quickly. She found a way to make it work easily for me, since I live out of the country. Her communications were prompt and I really felt I was being given a lot of support. I ...
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“Excellent service from Christian and the people in the office. ......”

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Aug 29,2014
Minithumbup
By: 'Ami'
Aug 29,2014
0 people found
this helpful
Excellent service from Christian and the people in the office. Bushells provided amazing support to us and I will gladly worked with them again....
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“After dealing with a number of agents it was refreshing ......”

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Jul 28,2014
Minithumbup
By: 'Robin'
Jul 28,2014
0 people found
this helpful
After dealing with a number of agents it was refreshing and a pleasure to work with Tony Chryseliou who was professional throughout. Always polite and accommodating he re-assured me that he was acting with integrity throughout. Tony accounted for my needs and I was far ...
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“Tony was exceptional. He knows the market, was excellent with ......”

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Jul 26,2014
Minithumbup
By: 'Frank'
Jul 26,2014
0 people found
this helpful
Tony was exceptional. He knows the market, was excellent with his follow-ups and has very good manners. I found it really refreshing to work with a guy like that. He always did what he said he was going to do and kept me posted at ...
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“Sophie and Iffy were very helpful thoughtful our move. They ......”

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Jul 10,2014
Minithumbup
By: 'Gerry McNamee'
Jul 10,2014
0 people found
this helpful
Sophie and Iffy were very helpful thoughtful our move. They were always there to answer my questions and did everything in their power to push the signing through on time. I would highly recommend both of them. They made he whole process manageable and smooth....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:01 AM 30/10/2017 by allAgents

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