Portico
4.6/5, 2972 reviews
92% recommended
95% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
81% lettings fee satisfaction

Property Features

PorticoWe're Portico, an award-winning London agent with 18 branches across London and Essex.We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come ... show more Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.

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Latest Reviews

 View all Reviews 2972
Featured Review
a
reviewed by 'TenantVictim'
“Think of all the negative cliches attributed to state agencies and then add some more to them and that's Portico. ......”
1st May 2024
reviewed by 'Pandora'
“I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from ......”
10th Apr 2024
reviewed by 'Mario'
“Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give ......”
28th Nov 2023
reviewed by 'Fato'
“I do not know the selling department but never get involved with the letting department.. in the name of managing ......”
27th Sep 2023
reviewed by 'Alexis'
“When my mother and I found ourselves unexpectedly in need of a new home due to our existing landlord reclaiming ......”
21st Aug 2023
reviewed by 'Maxim'
“Great service and very helpful staff. Caroline from Portico has really helped to move the whole process efficiently and has ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £40,000 £16,000,000
Lettings 90% 81% £290 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
637 17 1047 192 526 5 439 5 75 29
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Portico Branches (view all 18)
Acton, W3
Battersea, SW11
Bethnal Green, E2
Bloomsbury, WC1A
Camden, NW1
Chigwell, IG7
Clapham, SW4
Dulwich, SE22
Featured Review
a

“Think of all the negative cliches attributed to state agencies ......”

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May 20,2017
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By: 'TenantVictim'
May 20,2017
36 people found
this helpful
Think of all the negative cliches attributed to state agencies and then add some more to them and that's Portico. This is going to sound like a litany of complaints, there is just so much to tell, but if you want to save yourself time ...
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Comment on agent fees
All their fees are bad, and unfair.
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Was this helpful? Yes
By: Alice Brown
May 26, 2017
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Aside from the fees which we just accepted early on, I could not agree with this comment more. This is an extremely accurate account of our experience with Portico too. Everything from not even apologising for such appealing communication to total unfair treatment. I will also be writing a detailed account of our experience but avoid Portico at all costs if you don't want to feel utterly stressed, upset and exasperated during and AFTER your tenancy has supposed to have even ended. :'( ...

“Portico overcharge and underdeliver, we found......”

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Apr 30,2020
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By: 'RICHARD'
Apr 30,2020
3 people found
this helpful
Portico overcharge and underdeliver, we found them very poor communicators, arrogant and slow. Not a company that is customer centered, it seemed like they thought they were doing a favour by responding. We ended the lease early and were charged a lot for simple services. ...
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“Marc and his Portico team are great! They've ......”

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Apr 28,2020
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Gokhan
By: 'Omar'
Apr 28,2020
4 people found
this helpful
Marc and his Portico team are great! They've been managing my property since September last year, and the whole process was stress-free. Marc has been very trustworthy, knowledgable, helpful, and friendly. He is always willing to help with your questions and goes the extra mile. ...
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“Marc Mcllveney at Portico helping me a lot. T......”

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Apr 22,2020
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Marc
By: 'Tomo'
Apr 22,2020
1 people found
this helpful
Marc Mcllveney at Portico helping me a lot. This is very difficult time to fine new flat but I was smooth and nice. Next time if I need to fine a flat I would ask him again!...
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“Please do avoid this letting agent!!Before I ......”

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Apr 17,2020
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By: 'CANAN'
Apr 17,2020
3 people found
this helpful
Please do avoid this letting agent!!Before I even rented a studio, my viewing was cancelled twice based on the fact they(Rupa Vara, Portico Hammersmith) did not have the keys and an explanation, could not reach the landlord, and the tenant did not know ...
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“Bought a flat in Walthamstow...”

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Apr 11,2020
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Sean
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becky
By: 'rob_adams87'
Apr 11,2020
1 people found
this helpful
Recently bought a flat in Walthamstow with Portico and was very impressed! Really professional estate agents, very reasonably well priced property, helped in the negotiating phase, excellent communication! Special shouts to Sean Hewitt the office manager and Becky - thanks guys! :)...
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“OUTSTANDING SERVICE...”

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Apr 06,2020
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Daniel
By: 'Nigel'
Apr 06,2020
2 people found
this helpful
We decided to use Portico in Woodford, after we spoke to two other Agents in the area and they were most unimpressive. Daniel Cantle from Portico however, was like a breath of fresh air and restored our faith in Estate Agents. He and his team ...
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“Ivett was entirely unhelpful with our propert......”

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Mar 30,2020
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Ivett
By: 'Chris'
Mar 30,2020
1 people found
this helpful
Ivett was entirely unhelpful with our property hunt. I would not recommend Portico or anyone that is part of their team. It felt entirely disorganised and lacked cohesive team structure. Can see why estate agents have the reputation they have,...
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“Lindsay has been highly unhelpful....”

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Mar 19,2020
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Lindsay
By: 'Yolanda'
Mar 19,2020
2 people found
this helpful
Lindsay has been highly unhelpful throught my tenancy with Portico. Requests have often gone for months without action. I would not recommend working with Lindsay or Portico....
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“Portico were amazing from start to finish. Go......”

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Mar 02,2020
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Gokhan
By: 'Sara'
Mar 02,2020
4 people found
this helpful
Portico were amazing from start to finish. Gokhan from their Leyton branch was so helpful, always on the end of the phone for my endless questions. I really felt like he went above and beyond to ensure the whole process was efficient and professional in ...
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“Take a bow. Truly remarkable service from doo......”

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Feb 28,2020
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Flora
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Ivett
By: 'Kiran'
Feb 28,2020
1 people found
this helpful
Take a bow. Truly remarkable service from door to door. And I would know. I'm remarking on it, as you read....
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“It has been a pleasure working with Portico -......”

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Feb 28,2020
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Marc
By: 'F'
Feb 28,2020
3 people found
this helpful
It has been a pleasure working with Portico - Marc McIlveney and Gokhan Akbas They have dealt with things in an efficient and very professional manner and always there on the phone to hold you through the process of letting out the property....
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“Never dealt with such horrendous estate agents in my 10 years ......”

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Feb 26,2020
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By: 'Charlie'
Feb 26,2020
1 people found
this helpful
Never dealt with such horrendous estate agents in my 10 years living in London and that's saying something!! The Portico Walthamstow team were rude, shameless and aggressive in their approach, especially Sean Hewitt (I have the emails to back this up!) making our purchase process unnecessarily ...
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“Thanks to.Portico especially Henry and Mikeal......”

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Feb 20,2020
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Henry
By: 'HW'
Feb 20,2020
1 people found
this helpful
Thanks to.Portico especially Henry and Mikeala for all the help, support and advice selling our house. Would happily recommend them....
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“Please avoid whether you are a tenant or a landlord. ......”

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Feb 17,2020
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By: 'Karina'
Feb 17,2020
2 people found
this helpful
Please avoid whether you are a tenant or a landlord. Absolutely shocking service, or to be more specific its absence, moreover contract bleach as well. Do they actually pay for good reviews as we have nothing good to say after over a year of tenancy .... ...
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Comment on agent fees
Too high, not to mention a lack of service and a lack of professionalism
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“I have been dealing with Chris at the Woodfor......”

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Feb 13,2020
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By: 'Deborah'
Feb 13,2020
2 people found
this helpful
I have been dealing with Chris at the Woodford branch, he is extremely professional, gave attention to detail and very efficient. I would highly recommend using Portico DA...
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“Thank you!!...”

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Feb 11,2020
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Mikeala
By: 'Kiera'
Feb 11,2020
1 people found
this helpful
My experience with Portico and more specifically with Becky and Mikeala has been the least stressful part of moving. From first contact with Becky, things have gone better than expected. Too often you hear about nightmare letting agents being pushy and not having your best ...
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“Sean at the office in Walthamstow is always v......”

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Feb 10,2020
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Sean
By: 'Jackie'
Feb 10,2020
1 people found
this helpful
Sean at the office in Walthamstow is always very professional & accomodating whenever I have had any dealings with him over the last 7 years as a landlord....
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“Portico Walthamstow...”

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Feb 05,2020
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Sean
By: 'Sharath'
Feb 05,2020
1 people found
this helpful
Sean and Portico Walthamstow were incredibly helpful when we had an issue with a tenant not paying the rent and helped us through the entire process. Hugely appreciated and very supportive. We have continued to use them for a number of years bow...
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“As always I find the service given from the W......”

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Feb 05,2020
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becky
By: 'PHILLIP'
Feb 05,2020
1 people found
this helpful
As always I find the service given from the Walthamstow office of portico most helpful and efficient. In particular that of Sean and Becky who excel in every respect....
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“Flora and the entire Portico team have just ......”

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Feb 04,2020
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Flora
By: 'Frances'
Feb 04,2020
1 people found
this helpful
Flora and the entire Portico team have just been fantastic. Flora, was a true professional, and walked me step by step through the tenancy process. Through out the entire process of putting forward my offer to the referencing and tenancy agreement being completed, the Portico ...
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“My experience was just better than ok, as the......”

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Jan 31,2020
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By: 'Bahman'
Jan 31,2020
0 people found
this helpful
My experience was just better than ok, as the tenancy process got off to a shaky start - it seemed the agents only had the welfare of the landlord in mind, and apparently everything needed to be asked to be put into the contract and ...
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“Portico (formerly Spencers) took over managem......”

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Jan 29,2020
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By: 'Flatlet'
Jan 29,2020
5 people found
this helpful
Portico (formerly Spencers) took over management of my flat after two agents mismanaged my property. My first contact with Portico was with Marc Mcllveney at the Layton Office. I was so glad of his professional advice and the efficient manner he dealt with the rogue ...
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“Mr Erick Dos Santos has been absolutely treme......”

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Jan 20,2020
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Erick
By: 'Jack'
Jan 20,2020
7 people found
this helpful
Mr Erick Dos Santos has been absolutely tremendous throughout the sale process, always available to take calls + questions that I have. Is determined to find you the right property. Very kind humerus chap who i would be delighted to recommend to anyone looking in the ...
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“Very satisfied...”

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Jan 20,2020
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By: 'Mo'
Jan 20,2020
7 people found
this helpful
Having dealt with Joseph and the team in the Fulham office, they gave me some great advice and I would highly recommend their services...
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“5 stars...”

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Jan 20,2020
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By: 'Cristina'
Jan 20,2020
6 people found
this helpful
5 stars for the team to Joseph, Erick and Molly for their assistance and attention. I am happy to recommend their service to anyone....
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“Great teamwork, great communication at every ......”

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Jan 19,2020
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Spencer
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Mark
By: 'dewi'
Jan 19,2020
3 people found
this helpful
Great teamwork, great communication at every step. Certainly went above and beyond with the customer service. Well done and many thanks....
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“Very efficient service. All staff I have dea......”

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Jan 15,2020
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Sanyah
By: 'Graham'
Jan 15,2020
0 people found
this helpful
Very efficient service. All staff I have dealt with have been first class. They had the difficult task of letting the flat around Christmas, which is never easy, but succeeded. I can trust them to be thorough....
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“Excellent service...”

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Jan 13,2020
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Daniel
By: 'Alan'
Jan 13,2020
2 people found
this helpful
Excellent service: pricing was right, they found a buyer within 2 days and were very helpful throughout the process, including for instance sending final meter readings to save me a trip. Definitely recommended....
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“I have been dealing with Sean for over ten ye......”

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Jan 06,2020
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Sean
By: 'Alexandra'
Jan 06,2020
0 people found
this helpful
I have been dealing with Sean for over ten years he had always been professional and understanding at all times. I wouldn't work with anyone else - Thanks Sean Alex...
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“Been using portico for years now and main con......”

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Dec 23,2019
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By: 'Karen'
Dec 23,2019
7 people found
this helpful
Been using portico for years now and main contact is Marc McIlVeney, he is always happy to help and answer any questions. Would recommend him at the Leyton office....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at [email protected] or telephone 020 7729 5222
Last updated at 2:23 PM 07/05/2019 by Ed Lugg

Awards won by Portico

Regional Awards won by Portico

Individual Branch Awards

Woodford Green, IG8

London, E10

London, SW6



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