Emoov
4.8/5, 2219 reviews
97% recommended
78% sales valuation accuracy
97% sales fee satisfaction

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Latest Reviews

 View all Reviews 2219
2nd Jul 2021
reviewed by 'Gary'
“Very poor communication. They didn’t want to chase our seller during the process and kept just passing their number ......”
24th Jun 2021
reviewed by 'Pawel'
“I paid my fee on 3rd of March and Today (23/06/2021) I realized that their automated booking system does not work.......”
28th Apr 2021
reviewed by 'samantha stennett'
“We were sold in to a 'premium package' that was dressed up as much more than it actually was. We ......”
23rd Nov 2018
reviewed by 'Katie'
“Emoov failed to deliver a service at any level. The agent who valued and photographed my house was late on ......”
20th Nov 2018
reviewed by 'Adeel'
“The service from Ali was perfect in every sense. He gave me a realistic valuation before and after refurbishment and ......”
19th Nov 2018
reviewed by 'Do'
“Just made a phone call to emoov to find out what the crack was, was then lied to 3 times in ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 78% 97% £22,500 £35,750,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 3 6 0 1581 27 325 10 227 22
Areas covered
Address

121 Sloane Street
London
Greater London
SW1X 9BW
0333 300 2526

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Opening Hours
  • Monday: 00:00 - 00:00
  • Tuesday: 00:00 - 00:00
  • Wednesday: 00:00 - 00:00
  • Thursday: 00:00 - 00:00
  • Friday: 00:00 - 00:00
  • Saturday: 00:00 - 00:00
  • Sunday: 00:00 - 00:00
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Latest Properties

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“I was wary of signing with an internet agency but ......”

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Aug 07,2013
Minithumbup
By: 's'
Aug 07,2013
0 people found
this helpful
I was wary of signing with an internet agency but took the plunge because of the possible savings. I really needn't have been concerned as emoov looked after the whole process brilliantly and were very helpful and efficient all the way through .Everyone was really ...
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“Great photos, an informative floor plan and an ad that ......”

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Aug 06,2013
Minithumbup
By: 'Susan'
Aug 06,2013
1 people found
this helpful
Great photos, an informative floor plan and an ad that was literally published everywhere including Rightmove, and Zoopla I probably priced too high at first and didn't receive many viewings in the first couple of weeks but when I spoke to eMoov and discussed a ...
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“Overall emoov provide a satisfactory service, if you are willing ......”

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Aug 04,2013
Minithumbup
By: 'L.W.'
Aug 04,2013
2 people found
this helpful
Overall emoov provide a satisfactory service, if you are willing to put in work yourself. They arranged for the photos to be taken, and put the advert on Rightmove very quickly. If I asked them to do something, they did it quickly, however I had ...
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By: Russell Quirk - eMoov Director
Aug 04, 2013
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Mrs Wright's buyers were chased for details of their lawyers several times before they were able to provide them. But we should have communicated this issue to Mrs Wright better. Our system confirms that we emailed the memorandum of sale on the day that the buyer's lawyer's details were eventually provided to us but which they say they didn't receive. We sent the memorandum once again when Mrs Wright called to inform us of the problem. ...

“Russell Quirk and his team of agents and conveyors provided ......”

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Aug 03,2013
Minithumbup
By: 'KelliDoug'
Aug 03,2013
2 people found
this helpful
Russell Quirk and his team of agents and conveyors provided the most excellent service and immediate response to all my many inquiries. They are very forthcoming with information which really helped to ease the confusion and stress of our decision to sell/not sell our ...
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“I have let my London flat for many years and ......”

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Aug 02,2013
Minithumbup
By: 'London'
Aug 02,2013
1 people found
this helpful
I have let my London flat for many years and have paid extortionate fees to High Street estate agents. After reading excellent reviews about eMoov I thought I had nothing to lose and everything to gain and so I instructed eMoov and have been extremely ...
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“eMoov came highly recommended by a work colleague as they ......”

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Aug 02,2013
Minithumbup
By: 'NigelC'
Aug 02,2013
0 people found
this helpful
eMoov came highly recommended by a work colleague as they had successfully sold his house. I instructed them to market mine in April and was impressed with how swiftly they worked. My listing was published within a few days and I started to receive viewers ...
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“Very disappointed with the service we received from eMoov.Firstly ......”

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Aug 01,2013
Minithumbdown
By: 'adelinejg'
Aug 01,2013
3 people found
this helpful
Very disappointed with the service we received from eMoov. Firstly the photos - they took a great deal of photos but they didn't reflect our property in the best light; the photographer seemed keen to get the job done very quickly. Despite me providing a ...
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What agent could do to change your mind?
Regular contact with client, suggestions on what might help to get people through the door.
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By: Gem
Aug 05, 2013
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Russell @ Emoov. We are prospective sellers, however I find your comment responses offputting. They seem rather unprofessional and I even wonder if they breach the Data Protection Act? Adelinejg made no reference to her name being Ms Garman on the review, however you have disclosed this information in your response. I understand that you are trying to defend Emoov but the tone is condescending and comes across 'shirty'. It maybe best that you just prompt customers to discuss their issues wi ...

“We had an offer on a property accepted through EMoove, ......”

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Jul 29,2013
Minithumbdown
By: 'Carmel'
Jul 29,2013
3 people found
this helpful
We had an offer on a property accepted through EMoove, and we were disappointed when we were gazumped. Part way through the process, someone came in with a higher offer, which the vendor accepted, and we lost the house. We understand that this is legal ...
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What agent could do to change your mind?
Because eMoov and the vendor had accepted our offer on the house, we feel that eMoov should have let us know when they received a higher offer and that they should not have advised the vendor not to let us make a counter offer - we were in the actual process of buying this house, offer accepted, solicitor instructed. We felt like we were in the process of buying a house and then as if we'd been kicked out of the process with no chance. We understand that some estate agents (though by no mean all!!) allow gazumping, and that it's legal, but this wasn't good practice at all. Also, please do advise your sales team (I think it was Simon) that there's a difference between a cash offer and a mortgage-based offer, and that for some vendors at least, that difference can be important. In our case it didn't really make a difference, but it can do.
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By: Russell at eMoov.co.uk
Jul 29, 2013
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We take our obligation very seriously to maximise the best offer for the selling client. In this instance the house in question had 37 viewings in its first 48 hours and 17 offers to purchase over the next few days. The owner took some time to deliberate over which offer to accept with full knowledge of every prospective purchaser's full circumstances in terms of chain and financial position. They had initially indicated acceptance of an offer that Carmel had made but which was swiftly to ...

“We have been really pleased with emoov, their service has ......”

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Jul 23,2013
Minithumbup
By: 'CHughes'
Jul 23,2013
0 people found
this helpful
We have been really pleased with emoov, their service has been excellent from the first phone call. The process has been smooth and the negotiation with the buyers was superb ensuring a mutually acceptable price was reached. We would highly recommend emoov, they have saved ...
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By: eMoov.co.uk
Jul 23, 2013
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Thanks for your kind words. Glad it worked out for you however you now have to decide what to spend the saving on :-) Russell ...

“I decided to use emoov as I didn't see the ......”

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Jul 11,2013
Minithumbup
By: 'Hayley'
Jul 11,2013
1 people found
this helpful
I decided to use emoov as I didn't see the point in paying 3% to a high street agent when emoov do exactly the same, I saved over £3500 by using them. Within the first day of going live I had seven viewings booked in and continued ...
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By: eMoov.co.uk
Jul 11, 2013
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Thanks Hayley. Much appreciated! Russell ...

“After some research I decided to list my Nottingham house ......”

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Jul 04,2013
Minithumbdown
By: 'proceed'
Jul 04,2013
0 people found
this helpful
After some research I decided to list my Nottingham house with eMoov. Only ONE enquiry was made in the first 3 months, and these were local people living 3 streets away. My house was not overpriced for what it is and the area. If course had it ...
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What agent could do to change your mind?
As I had only 1 enquiry in 3 months I consider eMoov not the best way for me to sell !
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“Very poor service. Set up the viewing of the property. ......”

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Jul 01,2013
Minithumbdown
By: 'Raf'
Jul 01,2013
0 people found
this helpful
Very poor service. Set up the viewing of the property. Got confirmation. Correct date but no ones there, no phone number to call except the agency where no ones answer. They will not give you the number to the owner. So if you are planning ...
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What agent could do to change your mind?
I've asked for the phone number to the owner to be sure I would not be stood up on the Sunday morning. Never got it and nevers seen the property as no one showed up for the agreed and confirmed time. Plain RUDE!!!!
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“This is the second time I have sold with eMoov ......”

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Jun 25,2013
Minithumbup
By: 'Wayne'
Jun 25,2013
1 people found
this helpful
This is the second time I have sold with eMoov within the last 12 months. Quite simply the days of the High St estate agents are dead for me. eMoov offer a better service at a fraction of the price. I was worried after they took ...
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By: Simon at eMoov
Jun 26, 2013
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Thanks Wayne. So glad that you're pleased with our service. We're looking forward to property number three! Simon ...

“I found Emoov to be very unprofessional. The details they ......”

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Jun 22,2013
Minithumbdown
By: 'NeilProud'
Jun 22,2013
4 people found
this helpful
I found Emoov to be very unprofessional. The details they produced for the advert were full of errors and they didn't seem to care when I told them. The details were corrected - eventually, but the inaccurate floorplan never was. Don't expect any advice or ...
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What agent could do to change your mind?
Care more about customers
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By: Russell Quirk - Director, eMoov.co.uk
Jun 22, 2013
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This particular reviewer has posted the identical text as Neil Proud on multiple review websites however we have no record of a seller ever registering with us with such a name. Odd. And so we can't establish here how many viewings were made for this client or even if we sold the property in question regardless of their concerns here. Although it's clear from the narrative above, if it is a genuine review, that viewings were arranged 'consistently'. All properties listed with eMoov have s ...

“Emoov seem chaotic in their approach, repeatedly calling to offer ......”

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Jun 18,2013
Minithumbdown
By: 'Perdita'
Jun 18,2013
5 people found
this helpful
Emoov seem chaotic in their approach, repeatedly calling to offer additional viewings despite us having received (and accepted) an offer. I was tossed between multiple agents, all of whom seem to have access to different sets of information about our property, and none of whom ...
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What agent could do to change your mind?
Organise yourselves. If I ran my division in the nonsensical way you run your company, I would be sacked.
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By: Russell Quirk - eMoov Director
Jun 20, 2013
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With regard to our lettings department, we do of course employ a team that includes a number of people. There is no way to operate a busy volume business without sufficient personnel. We have an obligation, which we take seriously, to advise our clients of ALL interest in their property even if they are proceeding with a tenant that we may already have just introduced. It is for the client to then decide who they actually wish to let to. I don't think that it would be right to conceal other o ...

“Having always used traditional Estate Agents in the past I ......”

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Jun 14,2013
Minithumbup
By: 'Mr'
Jun 14,2013
2 people found
this helpful
Having always used traditional Estate Agents in the past I decided to give E-Moov a try this time to sell my property. My main reason for doing so was to try and save as much money as I could on estate agency fees. Russell from ...
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By: Simon
Jun 22, 2013
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Thanks for the positive comments David, much appreciated. Simon, eMoov.co.uk ...

“Emoov were fantastic from start to finish.Simon kept me ......”

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Jun 10,2013
Minithumbup
By: 'Sue'
Jun 10,2013
1 people found
this helpful
Emoov were fantastic from start to finish.Simon kept me informed by phone and email of every stage.When my advert was published on Rightmove my house sold within hours and for a very good price.Using Emoov was easy and inexpensive.They saved me ...
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“1st time was great, so I used them again, big ......”

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Jun 10,2013
Minithumbdown
By: 'Scottw'
Jun 10,2013
1 people found
this helpful
1st time was great, so I used them again, big mistake, never again! Started off okay, but time after time, viewers complained to me about lack of knowledge, indifference and lost details, lack of follow up to the point that they asked if they could ...
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What agent could do to change your mind?
He could have addressed the issues and investigated them, at least accepted responsibility and apologised, not use blanket statements as to how good they are. He could also have refrained from being abusive!!
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By: Russell Quirk, Director
Jun 12, 2013
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This is an instance whereby despite our best efforts, feedback has not been very forthcoming from viewers. Each and every viewer is followed up however it is not within the agent's gift to guarantee that viewers will respond unfortunately. Feedback is nice to have, we know that. But feedback of any kind is no replacement for an offer and an actual intention to purchase. That's what's ultimately important. This property is, sadly, too optimistically priced and we have advised the seller that i ...

“Great cost - we will have saved around £5k by ......”

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May 27,2013
Minithumbup
By: 'IG'
May 27,2013
1 people found
this helpful
Great cost - we will have saved around £5k by using eMoov compared to a High Street agent at 1.5%. The website was very clear and simply to register. There was a prompt response and the photographer and man to measure up for the floor plans ...
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“From the initial enquiry with Russell Quirk through the entire ......”

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May 10,2013
Minithumbup
By: 'Peter'
May 10,2013
2 people found
this helpful
From the initial enquiry with Russell Quirk through the entire process emoov have been brilliant. Everyone we have dealt with has been pleasant polite and efficient. It is so refreshing to go through this process without the push, shove and high pressure sales techniques that ...
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“Having a heart attack as we were about to go ......”

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May 08,2013
Minithumbup
By: 'Ron'
May 08,2013
3 people found
this helpful
Having a heart attack as we were about to go live, we contacted Emoov and they delayed our advert for three weeks enabling me to get fit again. All my dealings were with friendly staff, efficient and very helpful. We were only live for two ...
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“I googled online estate agents and was instantly intrigued by ......”

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May 08,2013
Minithumbup
By: 'Lulu'
May 08,2013
0 people found
this helpful
I googled online estate agents and was instantly intrigued by the concept of an estate agent with a one off fee. I have successfully sold my apartment and believe that is down to publicity on all the online property sites. The market I was appealing ...
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“Brilliant agency managed to get us 3 offers and sold close ......”

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May 03,2013
Minithumbup
By: 'Jay'
May 03,2013
0 people found
this helpful
Brilliant agency managed to get us 3 offers and sold close to the asking price. Special thanks to Emma Taylor who worked hard in dealing with the buyer and trying to get us the best price. Managed to save £4000 on the cost of a high street ...
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“Excellent. Property was on the market for 4 months with another ......”

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Apr 30,2013
Minithumbup
By: 'Neil'
Apr 30,2013
0 people found
this helpful
Excellent. Property was on the market for 4 months with another agent. Due to lack of viewings decided to switch to eMoov. We had two viewings in the first week and an offer. eMoov helped us negotiate a good price and the entire process was quick ...
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“Actually sold my house twice after initial buyer pulled out. ......”

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Apr 29,2013
Minithumbup
By: 'John'
Apr 29,2013
3 people found
this helpful
Actually sold my house twice after initial buyer pulled out. By using eMoov we saved £3000 in fees and probably received £10000 more for our house than the suggested price by the Local Agent. All viewings were set up quickly and Emma was fantastic in getting us ...
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“I was sceptical about using an on-line estate agent but ......”

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Apr 26,2013
Minithumbup
By: 'keepitsimple'
Apr 26,2013
0 people found
this helpful
I was sceptical about using an on-line estate agent but I needn't have been. The experience with eMoov.co.uk was superb. There were several options available to suit all needs. A surveyor was dispatched quicly and produced great photographs, floorplans and energy survey. A ...
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“SOLD our house in just 4 days, saving over £5000 in fees ......”

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Apr 16,2013
Minithumbup
By: 'Clive'
Apr 16,2013
4 people found
this helpful
SOLD our house in just 4 days, saving over £5000 in fees v local estate agents plus achieved £25K more the local agents. We chose eMoov as we believe listing our house on Rightmove etc... and then waiting for the viewers to call in does not warrant ...
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By: eMoov
Apr 16, 2013
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Thanks Clive. Much appreciated. Enjoy spending your saving :-) Russell ...

“I was so glad I chose Emoov to sell our ......”

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Apr 02,2013
Minithumbup
By: 'CazH'
Apr 02,2013
1 people found
this helpful
I was so glad I chose Emoov to sell our house. I thought it was risky selling online but after checking out the reviews I took the plunge, and it was the best thing I ever did. Most prospective buyers use Rightmove, so they still ...
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“I am glad I chose emoov over the local agents. ......”

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Mar 19,2013
Minithumbup
By: 'Ankur'
Mar 19,2013
0 people found
this helpful
I am glad I chose emoov over the local agents. I got three quotes from local estate agent and three quotes from online estate agents and finally chosen emoov based on other reviews. The staff is highly professional and proactive and everything started moving as ...
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“My husband and I just needed to sell the house ......”

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Mar 06,2013
Minithumbup
By: 'Ms'
Mar 06,2013
1 people found
this helpful
My husband and I just needed to sell the house ASAP and at a reasonable price. We'd signed up with Foxton's but after marching dozens of people through the place across 3 months, we didn't even get a single offer. So we turned to Emoov. We ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:11 PM 18/04/2019 by allAgents

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