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Felicity J Lord

4a Ibex House Maryland Point Leytonstone Road Stratford, London
Greater London
E15 1SE

020 8536 0785

Jan 27,2014
Minithumbdown
By:
Jan 27,2014
3 people found
this helpful
I am amazed at the way this branch operates when I tried to use them to sell my flat. They apparently found cash buyers or investors, all of whom proved to be time wasters. The cash buyer turned out to be a mortgage seeker after all and thus wasted our time for 5 months . It also came to light that this branch is flouting a lot of rules set out by ombudsman. I sent a complaint and gave them 14 days to respond . They don\'t seem to have a complaint procedure in place as yesterday was the deadlin...
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What agent could do to change your mind?
They could have looked at my complaint. Despite me raising several issues I never got a response. I was expected to wait month after month whilst the buyer keeps changing his mind. I asked them to leave the property on the market but this did not happen. No viewing took place and I lost a lot of money because of their negligent way of handling this matter. They turn a blind eye to all issues raised.
Was this helpful? Yes
Jan 18,2013
Minithumbdown
By:
Jan 18,2013
7 people found
this helpful
Insisted that the vendor would only accept my offer if I used their in-house services for conveyancing and mortgage. Even tried to tell me they\'d had a higher offer from someone else who was refusing to use their in-house services, yet still accepted my lower offer. This is against The Property Ombudsman\'s Code of Practice to which they say they adhere. Finally fought them off on the mortgage front, but still didn\'t want to use their solicitors as by now I had no trust in them. It all s...
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What agent could do to change your mind?
They could have been honest with me
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
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Awards won by Felicity J Lord, London E15 1SE

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