Felicity J Lord
2.5/5, 317 reviews
40% recommended
77% sales valuation accuracy
80% sales fee satisfaction

Property Features

Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements. show more Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements.

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2024 allAgents People Awards


Latest Reviews

 View all Reviews 317
Featured Review
a
reviewed by 'Adam'
“I cannot express enough how awful my experience has been with Felicity J Lord. From the day we were meant ......”
23rd Feb 2024
reviewed by 'Paul'
“Property Management Service below standard contract level.I have been a loyal provider of a property for the letting business ......”
30th Jan 2024
reviewed by 'Emmanuel'
“AVOID AT ALL COSTSOne agent in particular, Neelay Jivan, has sub-standard professional behaviour - much to the detriment of this ......”
24th Jan 2024
reviewed by 'Michael'
“The agents have lied multiple times throughout the buying process. Without knowing the facts themselves, they will tell you what ......”
15th Jan 2024
reviewed by 'Aurora'
“If you are looking to use Felicity J Lord as either a tenant or landlord, I implore you to read ......”
22nd Nov 2023
reviewed by 'Abbie Harper'
“Felicity J Lord (Greenwich Lettings) made multiple serious errors in our tenancy application and refused to engage in conversation in ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 77% 80% £34,000 £1,335,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
44 36 30 90 32 6 14 6 7 52
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
TPOS Sales
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Felicity J Lord Branches (view all 26)
Bermondsey, SE1
Blackheath, SE3
Bow, E3
Canada Water, SE16
Chiswick, W4
Clerkenwell, EC1V
Greenwich, SE10
Greenwich Lettings, SE10
Featured Review
a

“I cannot express enough how awful my experience has been ......”

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Mar 28,2012
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By: 'Adam'
Mar 28,2012
31 people found
this helpful
I cannot express enough how awful my experience has been with Felicity J Lord. From the day we were meant to move in up till now 9 months later there has been nothing but problems and any attempt at getting resolutions is like getting blood out ...
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By: Adam
Mar 28, 2012
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After reading the other reviews they reminded me of something else that we had the same problem with. We asked if there were any hidden fees before we moved and were told there were none. On moving day when we were desperate for somewhere to move to suddenly we have to pay hundreds of pounds in admin costs and legal costs and costs to produce the tenancy agreement etc etc. I cant remember if it was as much as the £600 that others have mentioned, but it was definitely more than £100 from each o ...

“An estate agent's role is to take offers and relay ......”

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Aug 05,2016
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Stephen
By: 'Any'
Aug 05,2016
0 people found
this helpful
An estate agent's role is to take offers and relay it to sellers of a property. In this respect l was utterly shocked when Steven Daley levelled accusations at me about insulting the owners just because he did not like the offer I put in ...
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What agent could do to change your mind?
No experience
Attached Filesnbsp;
Comment on agent fees
No experience
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“I have rented properties in London on and off for ......”

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May 24,2016
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By: 'Harriet'
May 24,2016
5 people found
this helpful
I have rented properties in London on and off for about 7 years. This is not just the worst experience I have had with a letting agent, it is absolutely the worst experience I have ever encountered in my life. The last ten months of my ...
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Comment on agent fees
Almost three times the industry average for a change of name on the contract - ‚£360?! That is the cost of a whole new tenancy. Do not expect anything but deceit and inaction as soon as you've signed the contract! Any works required prior to moving in which the fee apparently covers will not be completed.
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By: Ross
May 25, 2016
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Hi Harriet, We're very sorry to hear about your poor experience with us. Please get in touch with our help team at [email protected] who can help investigate these matters for you further. Regards, Ross ...

“This was the most horrific experience I've ever had and ......”

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May 11,2016
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Annabel
By: 'KD'
May 11,2016
2 people found
this helpful
This was the most horrific experience I've ever had and I lived in London for nearly a decade. Scandalous behaviour. I kind of wish they were rude to me, at least then I would have some substance. They gave us the wrong keys, they didn't ...
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What agent could do to change your mind?
Over four hundred pounds for showing us the flat and e-mailing us the contract? With putting us in conflict (now resolved) with landlady.
Attached Filesnbsp;
Comment on agent fees
Over four hundred pounds for showing us the flat and e-mailing us the contract? With putting us in conflict (now resolved) with landlady.
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Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience. Thank you, Regards Ross ...

“We were initially skeptical with using an Estate Agent, and ......”

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Apr 06,2016
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By: 'DaviesS'
Apr 06,2016
0 people found
this helpful
We were initially skeptical with using an Estate Agent, and tried online agents prior to speaking to FJL. We immediately saw the difference in having a dedicated team on board, the extra marketing and always having someone there to talk to when need be. I ...
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Comment on agent fees
The fee was competitive. They are a 2% agent but they happily came down to a fee that was suitable for us.
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By: Ross
Apr 07, 2016
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Hi there, Thank you for your review, we're glad you had a great experience with our Stoke Newington branch. I'll be sure to pass this on. Regards, Ross ...

“I have used the services of FJ Lord for many ......”

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Feb 27,2016
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Tomas
By: 'Shona'
Feb 27,2016
0 people found
this helpful
I have used the services of FJ Lord for many years to rent my flat in Tamarind Yard. The service I received this time was exceptional. Tomas not only organised my new tenancy with great efficiency but also organised the refurbishment of my flat (redecoration, ...
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Comment on agent fees
In line with what I would expect
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By: Ross
Mar 01, 2016
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Hi Shona, Thanks for your review. We're very pleased to hear about your positive experience with Tom & our Wapping branch. We will pass this feedback on. Regards, Ross ...

“We used Felicity J Lord to find tenants to rent ......”

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Feb 17,2016
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Tomas
By: 'Philip'
Feb 17,2016
0 people found
this helpful
We used Felicity J Lord to find tenants to rent our riverside property in Wapping. We found their service to be excellent. Tomas handled most of the negotiations working alongside Serge and both were extremely efficient and professional in their approach....
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Comment on agent fees
Their fees were competitive - in line with other neighbourhood agents.
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By: Ross
Feb 24, 2016
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Hi Philip, Thank you for your review. We're very happy to hear about the service you received from our team in Wapping. I will pass this feedback on. Regards, Ross ...

“Worst agents ever.Spoke to 3 different people regarding buying flat ......”

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Feb 13,2016
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By: 'Ravs'
Feb 13,2016
2 people found
this helpful
Worst agents ever.Spoke to 3 different people regarding buying flat in Canary Wharf and surrounding areas. All 3 were pushy as they know it all, not listening to my preferences at all, very disrespectful Even the first girl I spoke to mentioned this property is not ...
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“Horrible customer service. Extremely rude, does not listen to customer ......”

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Feb 10,2016
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By: 'MG'
Feb 10,2016
1 people found
this helpful
Horrible customer service. Extremely rude, does not listen to customer AT ALL. Wanted to rent a property but the agent was so rude and condescending we decided to take our business elsewhere....
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By: Ross
Feb 10, 2016
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Hi MG, We're sorry to hear about your poor experience with us, we take all these matters very seriously. Please forward all the details to [email protected] and we will investigate this for you. Regards, Ross. ...

“I spoke to a lady named Catherine over the phone. ......”

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Feb 08,2016
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Catherine
By: 'upsetcustomer'
Feb 08,2016
0 people found
this helpful
I spoke to a lady named Catherine over the phone. Initially she hung up on me as soon as I said Hi, I called again immediately, same lady picked up the phone, I told her she had just hung up on me, there was no ...
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By: Ross
Feb 10, 2016
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Hi Catherine, We're sorry to hear about your poor experience with us. We take all complaints very seriously. Please get in touch with us at [email protected] so we can look into this for you. Regards, Ross ...

“The worst letting agent I have ever dealt with. The ......”

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Feb 01,2016
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By: 'Christopher'
Feb 01,2016
0 people found
this helpful
The worst letting agent I have ever dealt with. The flat had no hot water in the toilet, which is clearly unsanitary - this was never fixed. When we left the property, they lost £2,426.67 and couldn't find the payment on their system! This was only ...
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Comment on agent fees
The fees were overpriced, and didn't reflect the poor level of service we received
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By: Felicity J Lord
Feb 01, 2016
View all comments (1)
Hi Christopher, We're very sorry to hear about your poor experience with us. Please forward all the details, including your local branch name to [email protected]. Regards, Ross ...

“A gas leak in the flat was detected during a ......”

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Dec 04,2015
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By: 'Anon'
Dec 04,2015
1 people found
this helpful
A gas leak in the flat was detected during a yearly maintenance and it took them nearly 3 months to finally fix the issue. During which time we had to choose to either live without a boiler or to turn it on at the risk of ...
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“Having recently completed a property purchase through the Greenwich branch ......”

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Dec 01,2015
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By: 'JS'
Dec 01,2015
4 people found
this helpful
Having recently completed a property purchase through the Greenwich branch of Felicity J Lord, I was incredibly impressed with Chloe Luxon of the Greenwich branch of Felicity J Lord. Throughout the process we had to deal with solicitors who were slow to act and with ...
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“Avoid at all costs. We had a terrible experience with ......”

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Nov 16,2015
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By: 'Me'
Nov 16,2015
0 people found
this helpful
Avoid at all costs. We had a terrible experience with these cowboys. High pressure sales tactics. Try to force you to use their...
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By: Felicity J Lord Estate Agent
Nov 18, 2015
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Hi I am sorry to read that you have had a negative experience. Could you please forward details of what happened to [email protected] so we can investigate? Many thanks Melanie Smith Customer Relations Manager ...

“As a young person looking or my first rental I ......”

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Oct 28,2015
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shannon
By: 'Rebecca'
Oct 28,2015
0 people found
this helpful
As a young person looking or my first rental I as told i had to view the same day as the property would go by the weekend. I arranged to go after work with my boyfriend and we were told the current occupiers were in ...
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What agent could do to change your mind?
Refund the deposit or least help me understand what costs you have incurred in five days. I also found out today that you have another rental applicant.
Attached Filesnbsp;
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Was this helpful? Yes
By: Felicity J Lord Estate Agent
Nov 10, 2015
View all comments (1)
Hi there, Sorry to read about the issues you have faced. We would like to investigate these further. Could you please contact us with the full details at [email protected] so we can look into this? Thank you Melanie Smith, Customer Relations Manager ...

“What a bunch of cowboys. Will sell there moms if ......”

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Oct 26,2015
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Alex
By: 'alias'
Oct 26,2015
1 people found
this helpful
What a bunch of cowboys. Will sell there moms if given the opportunity. They lied and made up replies on behalf of their client, which was interesting, especially after getting copies of the e-mails directly from the client recently. The best was to see there ...
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What agent could do to change your mind?
Develop and apply common values such as Integrity & Excellence
Attached Filesnbsp;
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By: alex lawrence
Nov 02, 2015
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Thanks for your review. We're really sorry you feel this way - please contact the branch manager and we'll try and help you resolve this. However just to note we do not take a holding deposit for any potential purchases. ...

“I rented a flat via their agency and I am ......”

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Oct 26,2015
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Lauren
By: 'Rachel'
Oct 26,2015
1 people found
this helpful
I rented a flat via their agency and I am very unhappy the way this agency dealt with the whole process from the beginning. They never answer my emails and are very evasive and condescending over the phone. It's hard to understand why I paid ...
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By: Felicity J Lord Estate Agent
Nov 10, 2015
View all comments (1)
Good evening, We are really sorry to read this. Would you mind emailing the details to [email protected] so we can investigate the problems you faced further? Thank you. Melanie Smith, Customer Relations Manager ...

“As a buyer I had no choice but they are ......”

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Oct 14,2015
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By: 'IvoryJ'
Oct 14,2015
0 people found
this helpful
As a buyer I had no choice but they are not very good. I can't work out if they are vague and unhelpful deliberately in order to confuse and deceive people or whether it's just incompetence. They have a strange system where they insist on ...
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By: Felicity J Lord Estate Agent
Nov 10, 2015
View all comments (1)
Hi there We are really sorry to hear about your experience and the service you received. Please could you email these details, along with your property address, to [email protected]. We take all feedback very seriously and would like to look into this further. Many thanks Melanie Smith Customer Relations Manager ...

“We saw the 1-bed flat and decided to move-in on 02/10/2015 ......”

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Oct 12,2015
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Joshua
By: 'Manh'
Oct 12,2015
1 people found
this helpful
We saw the 1-bed flat and decided to move-in on 02/10/2015 with an agree of 6 months renting fee in advice. After signing the offer form they took £1,000 deposit from our credit card. We did submit all required documents; however, they said our guarantor does not meet ...
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What agent could do to change your mind?
Of course, refund our money
Attached Filesnbsp;
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“There were multiple promises made at the start of the ......”

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Aug 21,2015
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Catherine
By: 'MD1234'
Aug 21,2015
1 people found
this helpful
There were multiple promises made at the start of the tenancy and none of them were kept! At the end they tried to charge an outrageous amount of the deposit for modifications that were promised at the start of the tenancy! Horrible unresponsive people....
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By: Customer Relations Manager
Sep 07, 2015
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Hi I'm so sorry to hear about this. Please can you email [email protected] so we can look in to this for you. Many thanks Melanie Smith Customer Relations Manager ...

“I tend to be quite savvy and when I read ......”

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Aug 21,2015
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By: 'Happy'
Aug 21,2015
1 people found
this helpful
I tend to be quite savvy and when I read the reviews on Felicity J Lord before registering as a buyer I didn't expect much. I registered with a chap called Immanuel you seemed very enthusiastic and knowledgeable. I then went on a number of ...
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By: Customer Relations Manager
Sep 07, 2015
View all comments (1)
Hi there Thank you for your review, we are pleased to hear about your experience with our Bow branch and the service you received from Immanuel and team. All the best! Melanie Smith Customer Relations Manager ...

“I tend to be quite savy and when I read ......”

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Aug 21,2015
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By: 'Mr'
Aug 21,2015
1 people found
this helpful
I tend to be quite savy and when I read the reviews on Felicity J Lord before registering as a buyer I didn't expect much. I registered with a chap called Immanuel you seemed very enthusiatic and knowledgable. I then went on a number of ...
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“Tomas in FJ Lord did a great job and helped ......”

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Aug 06,2015
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Tomas
By: 'tsunehiro'
Aug 06,2015
0 people found
this helpful
Tomas in FJ Lord did a great job and helped me a lot. He was very polite and professional. I can highly recommend him....
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By: Customer Relations Manager
Aug 12, 2015
View all comments (1)
Hi there Thanks for your review. We are really pleased to hear about your experience with our Wapping branch and Tomas. All the best for the future Melanie Smith Customer Relations Manager ...

“The manager Alex inspired confidence from the first meeting in ......”

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Aug 04,2015
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Alex
By: 'Mrs'
Aug 04,2015
2 people found
this helpful
The manager Alex inspired confidence from the first meeting in terms of FJL's ability to market the property effectively to achieve a good sale in a timely fashion. Professional but not overly pushy in his approach, he was realistic about viewings and timescale. The photographer ...
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Comment on agent fees
The manager honoured a colleagues previous fee quote which was very reasonable for the London area.
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“Unjustified fees!!My boyfriend has been renting from them for ......”

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Jun 10,2015
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By: 'T.Turner'
Jun 10,2015
0 people found
this helpful
Unjustified fees!! My boyfriend has been renting from them for the past few years, his contract ended, and chose not to renew it and we found another place. As with every new property to rent, referencing is required, pretty standard. Not standard when you have ...
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By: Customer Relations Manager
Jul 15, 2015
View all comments (1)
Hi T.Turner I'm really sorry to hear this. Please could you email [email protected] and we can look in to this for you. Many thanks Melanie Smith Customer Relations Manager ...

“Visited on a Saturday afternoon. They were all very disorganised. ......”

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Jun 04,2015
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By: 'Disappointed'
Jun 04,2015
1 people found
this helpful
Visited on a Saturday afternoon. They were all very disorganised. One agent saw me, half way through he made his apologies to serve a different customer. After 5 minutes one of his colleagues came to try to assist, we had to start from the beginning. In ...
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By: Customer Relations Manager
Jul 15, 2015
View all comments (1)
Hello I'm really sorry to hear about this. I have passed your comments on but if I can assist any further please don't hesitate to contact me via email at [email protected] Many thanks Melanie Smith Customer Relations Manager ...

“I have dealt with Felicity J Lord on three occassions: ......”

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May 26,2015
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Linas
By: 'Qbbacos'
May 26,2015
1 people found
this helpful
I have dealt with Felicity J Lord on three occassions: selling my apartment, renting out a temporary accomodation and, most recently, finding a tenant for my buy-to-let property. Whilst those were three separate transactions my overall impression has always been the same - Felicity J ...
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Comment on agent fees
Reasonable - in line with the market.
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By: Customer Relations Manager
May 27, 2015
View all comments (1)
Hi Qbbacos, Thank you for taking the time to leave a review. We are really pleased to hear about your experiences with our Surrey Quays branch and the service you received from the team. We hope to see you again in the future! All the best, Melanie Smith Customer Relations Manager ...

“Really really nasty letting agents. They will tell you anything ......”

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May 19,2015
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By: 'Kim'
May 19,2015
3 people found
this helpful
Really really nasty letting agents. They will tell you anything you want to hear to take a holding deposit of ‚£1000.00 from you. I ended up pulling out of my lease when I caught them going back on things they had originally said were in place, ...
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What agent could do to change your mind?
- been upfront and honest - not told me things were arranged (e.g 6 month break lease / parking / furniture) when they weren't - not spoken to me in a bitchy, catty, condescending tone
Attached Filesnbsp;
Comment on agent fees
Ridiculously overpriced
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Was this helpful? Yes
By: Customer Relations Manager
May 27, 2015
View all comments (1)
Hi Kim, I'm really sorry to hear about this. Please could you drop an email to [email protected] so we can look into this for you. Many thanks, Melanie Smith Customer Relations Manager ...

“As a prospective buyer and seller it was good to ......”

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May 13,2015
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roz
By: 'JR'
May 13,2015
2 people found
this helpful
As a prospective buyer and seller it was good to discover just how badly Roz treats potential buyers - very clearly having a laugh at the potential buyer's expense with her emails. Only when I told her that she had lost the sale of property ...
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By: Customer Relations Manager
May 27, 2015
View all comments (1)
Hi JR, I'm so sorry to hear this. Please could you email [email protected] so we can investigate. Many thanks, Melanie Smith Customer Relations Manager ...

“Both William and Danielle are very professional and helpful. Also ......”

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Apr 13,2015
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Danielle
By: 'Virginia'
Apr 13,2015
0 people found
this helpful
Both William and Danielle are very professional and helpful. Also we are pleased with the tenants they have found for us. I would definitely recommend Felicity J Lord to other landlords...
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By: Customer Relations Manager
Apr 14, 2015
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Dear Virginia Thank you for your review - we're pleased to hear about your experience with our branch and team. All the best! Melanie Smith Customer Relations Manager ...

“Tomas and the agency were great and helpful with the ......”

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Mar 20,2015
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Tomas
By: 'Michael'
Mar 20,2015
0 people found
this helpful
Tomas and the agency were great and helpful with the process, flexible and overall it was a pleasure working with them, highly recommend them to everybody!!...
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By: Customer Relations Manager
Apr 14, 2015
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Many thanks for your review Michael! Great to hear about your experience with us. All the best Melanie Smith Customer Relations Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:09 PM 27/07/2017 by Alexander Lawrence

Awards won by Felicity J Lord

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